Results (1377 found)
News
Instant Alerts with Active Device Managment
Symphony Cloud now enables Active Device Management . This new service provides real-time monitoring , automatic firmware updates , and asset management to remotely resolve problems – even for devices that traditionally couldn’t be managed remotely, such as those connected through mesh networks or hosted on local servers. It’s designed to minimize manual work, improve operational efficiency , and ensure every device is performing as expected. A comprehensive solution for organizations that need centralized control over large device networks. One of the key features is the notifications option . Through a bell in the cloud interface as well as through emails sent directly to the user. The system keeps a constant watch over your devices and sends targeted alerts the moment something important happens. For example, if a device goes offline because of a lost internet connection, power outage, or accidental cable damage, an immediate notification is triggered. In environments with hundreds of stations, this ensures you’re alerted instantly, rather than discovering problems days or weeks later, especially when managing so many devices across multiple locations. All notifications are designed to be actionable, so your team can respond quickly and with context. Manual inspections, routine checkups, and the risk of unnoticed issues can all be reduced. With Active Device Management, Symphony Cloud offers a scalable, intelligent way to monitor, maintain, and secure your devices . Whether you're managing 5 devices or 500, you’ll always be in control. Would you like to know more? Click here: Active Device Management
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Maximising Control Room Efficiency
In today's fast-paced world, every second counts in control rooms and security operations centres (SOCs) , where delays can have serious consequences for safety and service quality. SOCs face time-critical challenges including operators overwhelmed by multiple systems, staff shortages, language barriers, and technical limitations impacting response times. Commend's latest technological solutions directly address these operational challenges, helping teams work more efficiently without compromising service quality . Our state-of-the-art technology enables control centres to significantly reduce response times during peak periods, more efficiently allocate resources , and enhance the customer experience . STUDIO , Ivy Virtual Assistant , Ivy Live Translation , and AI Cleans Voice from Noise – to name just a few. These innovations allow staff to focus on critical tasks instead of routine inquiries while reducing errors caused by miscommunication . Modern control rooms designed around ease of use can transform operational efficiency and response capabilities in high-pressure environments. Organizations looking to optimise their SOC operations can access detailed insights through our brand-new whitepaper . Learn how cutting-edge technology can revolutionize your team's performance and download the free whitepaper today: DOWNLOAD If you want to find out more about current Intercom-related topics like this, you can sign up for our monthly Newsletter below.
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Commend France Honored at “Nuit de la Sécurité Globale” in Paris
Leading the way in innovation, making voices heard : Commend is once again setting international standards in security communication solutions. After our success at ISC West 2025 in Las Vegas, where Commend Americas won the SIA New Products & Solutions Award for Ivy Live Translation, and the winning of a British Security Award this year by Commend UK for Ivy in the category Best Use of Technology, we are proud to announce another milestone: Commend France has been recognized at the “ Nuit de la Sécurité Globale ” in Paris, an event celebrating the most innovative solutions in global security. Commend France received the award for our pioneering solution, AI Cleans Voice from Noise , which uses AI-driven technology to suppress background noise and enhance voice clarity in intercom systems. This recognition highlights the successful application and international impact of Commend solutions in the global markets. We extend our heartfelt congratulations to David Saillant and the entire Commend France team for this well-deserved achievement.
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Salzburg Business Run Charity Challenge 2025
This year’s Salzburg Business Run Charity Challenge , launched in 2018 in Salzburg by Commend together with SKIDATA , achieved another record in its eighth year. The initiative transforms employees’ running kilometers into donations for charitable causes. With remarkable dedication, 647 participants from 30 teams covered an incredible distance of 152,819 kilometers over three months. Their athletic effort translated into a new record donation of €46,294 for Verein JoJo , supporting children from families affected by mental health issues in Salzburg. Nearly 70 colleagues from Commend formed our team and contributed to this success with athletic determination and strong teamwork. Congratulations to this year’s winning teams, recognized for achieving the highest average distance per participant: Bio-Nahrungsmittel Produktions- und Handels GmbH – 1st place ( 553.42 km per participant ) Industriellenvereinigung Salzburg – 2nd place ( 462.91 km per participant ) STEPA Farmkran Gesellschaft m.b.H. – 3rd place ( 356.78 km per participant ) The award ceremony and donation handover to Verein JoJo recently took place, as tradition, at Commend International , bringing together representatives from all participating teams.
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Technology that never stops growing
Technology often becomes outdated within years, but Commend has taken a different approach. With our Evergreen Technology philosophy, we ensure that intercom and communication systems remain reliable, secure, and continuously up to date for years or even decades. At the core of this concept are three principles: Regular software updates extend the life of installed systems by introducing advanced innovations. AI Cleans Voice from Noise , which filters background sounds to deliver crystal-clear conversations even in loud industrial environments, is available for all Symphony MX devices with the latest update. Exceptional backward compatibility . Our new adapters allow new modules to replace those in long-serving installations – from emergency call points to ticketing machines – without reconstruction. This enables our customers to benefit from features like AI and cloud connectivity without replacing their entire system. Sustainable product design ensures that every solution follows a “ Privacy and Security by Design ” approach, complying with international standards such as ISO/IEC 27001 and EN/IEC 62443-4-1 . This combination of technical continuity and cybersecurity resilience offers lasting investment protection and reduced environmental impact. By extending lifecycles instead of replacing systems, Commend’s Evergreen Technology embodies long-term sustainability in secure communication.
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From Input to Insight: Centralised Monitoring for Enhanced Security
We are excited to introduce a new enhancement in our Symphony Control Desk solution that significantly improves operational efficiency and incident awareness. With this update, our system can now display input messages and line fault messages through distinct visual and acoustic signals . Imagine being in charge of a huge office building with multiple wings and doors - you want to ensure everything is safe and secure, especially when the building is unoccupied. The Symphony Control Desk can now receive input messages, such as open windows or doors, particularly in sensitive areas. These messages can be categorized into two types: informational messages , which provide a heads up, and alarm messages , which signal a more severe issue. With our ComPLC tool, users can even create custom logic, for example automatically triggering an alarm when two signals are triggered simultaneously. The system also alerts operators to line fault messages , which occur in the rare case that a device goes offline, e.g. due to a power outage or other issue. The goal of this enhanced functionality is to enable even better remote monitoring , allowing control desk operators to identify and address discrepancies throughout the building from a central location. This is not limited to the example of a big building. It can be applied to various scenarios , like as international car parks, where input messages can monitor pedestrian doors, barriers, and ticket machines. By leveraging input messages, the Symphony Control Desk provides an overview about the current state of the system and minimizes the need for human intervention , except when necessary for remediation. This streamlines processes and maximizes efficiency, making it an essential tool for organizations that prioritize security, monitoring, and maintenance. The Symphony Control Desk is designed to provide a single, unified view of an organisation’s security and operations , allowing operators to respond quickly and effectively to any issues that arise. Overall, it is a powerful tool that helps to keep organizations safe, secure, and running smoothly. It's like having a virtual guardian that keeps an eye on everything and alerts you to any problems, so you can take action to fix them. By providing real-time monitoring and automated alerts, the Symphony Control Desk helps organizations reduce risks and improve their overall security posture .
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Award-Winning Innovation: Ivy Live Translation
Ivy Live Translation is an upcoming Symphony Cloud service , and it's designed to do something truly powerful – break down language barriers all over the world. With support for over 90 languages and varieties, Ivy transforms intercom conversations across the globe into smooth, intuitive interactions. We recently revealed Ivy Live Translation to the public for the first time at ISC West, and the response was overwhelming. Judges and attendees alike saw the potential of this technology. While we still need more time to refine it to the high standards you expect from us, we already have an outstanding prototype ready for demonstration . See for yourself:
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Ivy Live Translation in the running for Security Tech Award - your vote counts!
We are thrilled to announce that Ivy Live Translation – our game-changing Voice Assistant app for AI-powered real-time translation, is in the race for a special best-in-class trophy: the prestigious “GIT Award”, sponsored by Germany’s top-ranking security technology publication, GIT Sicherheit . Ivy Live Translation is competing in the “Building Security, Security Controls & Perimeter Protection” category. It’s a fitting classification, as those are the application areas where it can play its major strengths: helping residents, visitors and employees with different language backgrounds link up and communicate easily, naturally and stress-free in their native tongue. The GIT Award is one of the most respected awards in our industry, recognising excellence in secure communication technology. Ivy Live Translation is the result of tremendous research and commitment to achieve that level of excellence on behalf of our users. And it’s our customers and users who we invite to vote for ‘Ivy Live Translation’. Every single vote counts towards safety, efficiency and life improvement at the forefront of communication technology. Simply follow this link and cast your vote for Ivy Live Translation: https://www.sicherheit-award.de
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Because no two days are alike, Ivy helps you stay flexible
Whether in large buildings, on campus premises or within complex infrastructures, everyday life can sometimes take an unexpected turn. That’s where Ivy, our Virtual Assistant, comes in. Ivy provides information, assistance and support to users around the clock, right where they are, whether in a car park, at a terminal or in a reception area. But what if something unexpected happens? A defective machine, the need to re-route people to a different access point or provide information at short notice – in situations like these the ability to respond instantly is essential. With Ivy, doing so is really simple and straightforward, as new information and responses can be integrated easily at any time. As a result, Ivy is always up to date and ready to help – especially when every minute counts. React with greater flexibility! With Ivy Conversation Flows running in the Symphony Cloud, building operators have a powerful communication solution on Commend’s Symphony platform at their fingertips to help them stay in full control. You get all the tools you need to direct Ivy’s answers and dialogues yourself – quickly, intuitively and in multiple languages. With immediate results, without any deviations or re-routing to other services
