Results (1378 found)
Page
Professional Services
Professional Services Let our experts ensure your systems are deployed quickly, efficiently, and reliably. With various services tailored to your unique needs, our Professional Services offer unparalleled technical support and ongoing value to maximize your project's success. Whether you're starting fresh, upgrading, or tackling a major project, we're here to assist every step of the way. Comprehensive Services Tailored to Your Needs At Commend, we understand that every project and partnership is unique, which is why our Professional Services are designed to offer the exact support you need, when you need it. Our service options provide scalable solutions and our expert team is here to help at every stage—from initial planning and deployment to ongoing maintenance and upgrades By offering specialized services such as advanced technical support, system programming, and comprehensive training, we ensure that you have all the resources and expertise necessary to succeed. These services not only enhance system reliability and performance but also empower your team to deliver the best results to your clients. Explore the full range of our services Professional Service Options Commend Service Level Agreements (SLA) Ensure your system stays current and fully supported with tiered SLAs tailored to meet ongoing project requirements and expedite technical support response. See more details Software Maintenance Agreement (SMA) Stay up to date with new features and security enhancements through our SMA, providing cost-effective access to the latest upgrades. Learn more Commend Technical Training Enhance your team's skills with Commend Academy's up-to-date training, self paced courses or live webinars, ensuring continuous learning. Dicover more Commend Programming Services (CPS) and Staging Streamline your programming and configuration with CPS, delivering pre-configured systems tailored to your needs, complete with full backups. Explore further Commissioning Services Receive bespoke project management services, including planning, installation support, and system performance reviews, tailored to your specific needs. See complete information Program Management Services Ensure your projects run smoothly with expert Programming Management, offering tailored oversight and continuous support to optimize system integration and performance. Get more details Let Commend's Professional Services elevate your system’s performance and reliability, ensuring every project achieves its fullest potential. For personalized guidance and support, reach out to our team at engineering@commendusa.com .
Page
Upgrade Subscriptions
Upgrade Subscriptions Keep your system up-to-date and secure Upgrade Subscriptions ensure that you always use the latest software. This guarantees that your systems are state of the art, which reduces maintenance and support costs for both the customer and the service provider. With an Upgrade Subscription, you benefit from additional services to unlock the maximum performance of your Commend systems and avoid downtime. Why upgrades are important With each new software version, current security features are developed and security gaps are closed. More information about Cyber Security Watch the video expaining why updates are important THE ADVANTAGES OF AN UPGRADE SUBSCRIPTION ENHANCED SECURITY Regular upgrades make your system safer. REDUCED COSTS Less downtime in a more stable system. ADDITIONAL FUNCTIONALITY Access to all new features as soon as they are released for more efficiency. PLANABILITY Upgrades can be planned to perfectly match your operational workflows and expenses are also transparent and planable – no unexpected costs. SIMPLE EXPANSION Adding new clients or modules becomes much easier with a system that is up to date. Upgrade Subscriptions are available in 1, 3, or 5 year increments, for VirtuoSIS and/or STUDIO . The model shows the costs over time with an Upgrade Subscription compared with purchasing a single software upgrade each year. An Upgrade Subscription comes with extensive advice and support from our team like yearly inspections, support hours and calls, as well as hardware replacements. To which extent, that depends on the agreement. Want to find out more? Download our solution folder on Upgrade Subscriptions here for free: DOWNLOAD FROM NOW ON ALWAYS BE UP TO DATE Designed with our customers in mind, these comprehensive, cost effective Upgrade Subscriptions provide a high level of technical support and ongoing value. Whether you are a new customer, starting a major project, or upgrading an existing installation, our team can support yours to maximize results and efficiency. Please let us know if you would like any further details or discuss how we can assist! Get in touch Our goal is to ensure that not only the new ones, but all existing systems are up to date and therefore we offer a special upgrade subscription deal to long-term customers: If you have an existing system installation and sign up for a five year upgrade subscription, the first upgrade from any VirtuoSIS, Studio, or ComWIN version in order to be up to date is free. We reserve the right to stop this promotion at any time with 12 months’ notice.
Page
OnGuard Interface
Integrated with Commend Intercom Solutions OnGuard Interface Overview Description High Security Commend Intercom Solutions directly integrated into OnGuard The solutions from Commend and LenelS2 by Honeywell complement each other not just in terms of security, but also where integration with 3rd-party solutions is concerned. Since Commends PRO 800 software is fully certified with the recent versions of OnGuard, it supports the entire range of extended security features. Lenel offers a wide range of features to ensure the best results in security management. Using OnGuard several functions can be integrated in one solution which is controlled by one single interface. Adding the benefits of Intercom events to this wide range of options, Intercom system integration rounds out the capabilities not least of the provided audio functions. Using Commend’s Software Intercom Server VirtuoSIS, it is possible to configure a fully virtualised environment. With the highest degree in IT and Cybersecurity for professional Intercom, Commend is the first choice in adding audio communication to OnGuard projects. Key Features Incoming Intercom calls are indicated directly within the Alarm Monitoring application and no additional GUI required. Calls and conversations are displayed as stateful events, which require less space in the Alarm Monitoring window The smart connection enables the signals of multiple observation cameras to be displayed each time an Intercom call is triggered A high degree of reliability is created by the permanent monitoring of the logical connection between the OnGuard and the Commend servers Stable Intercom connectivity is assured due to the continuous monitoring of the line status Even more convenience is created through the bi-directional interface, which offers a convenient way of placing calls to Intercom stations with just a single mouse click Customisable maps ensure that the operator is always kept up to date on what is happening Category Building Management Data Security Management Type Data Server Interface The Interplay LenelS2 by Honeywell provides OnGuard version 8.3 or 8.4 Commend provides VirtuoSIS, S3, S6, GE800, GE300 Lenel Interface: L-IF-LENEL1 ICX licence
Page
Legal & Imprint
Legal & Imprint COMMEND BENELUX B.V. De Lind 3 4841 KC Prinsenbeek Netherlands Managing Director: Ronald Wannet Phone +31-76-20 00 100 fax +31-76-20 00 114 E-mail info@commend.nl Home www.commend.nl Privacy Policy Legal & Imprint Commend International GmbH
Page
Commend Benelux RMA Form
Commend Benelux RMA Request Form Technical Support Contact Name Email Phone Project/Site Name: Subject Description Product Code/Name: Serial Number: Address: City: Post Code: County/Country:
Page
Conoce a Ivy: tu asistente de voz para interfonía
Asistente de voz Conversacional de Interfonía basado en IA Hola, soy Ivy Un Servicio de Symphony Cloud ¿Necesita una voz de ayuda en su centro de llamadas, punto de asistencia o terminal de información? Conozca al Asistente Virtual Ivy , el primer centro de control artificial del mundo capaz de hablar y responder a peticiones como lo haría un ser humano. Todo en ella y sobre ella está diseñado específicamente con dos propósitos en mente: capacitar a su personal del centro de llamadas y elevar la experiencia del cliente en su negocio al siguiente nivel. Para que todo esto sea posible, las cualidades conversacionales de Ivy se basan en tecnologías de IA de vanguardia, desde el aprendizaje automático hasta el procesamiento del lenguaje natural. Y se suministra a través de nuestros servicios seguros de Symphony Cloud para un rendimiento fiable y a prueba de fallos. Conozca al Asistente Virtual Ivy Asistente de voz Ivy Con habilidades de conversación humana La vida de un operador de centro de control puede ser muy ajetreada. Tanto como para desear un asistente. Uno perfecto, si es posible. Uno que funcione como un potente ordenador pero que hable como un ser humano. Que ayude a gestionar las solicitudes que se repiten con frecuencia para aligerar la carga de trabajo. Que pueda ocuparse de llamadas vacías o malintencionadas y proporcionar al instante orientación e información sobre un sinfín de temas diferentes. Que trabaja las veinticuatro horas del día, nunca está enfermo ni cansado y nunca se toma vacaciones. Ese asistente ideal tiene un nombre: Ivy, el Asistente Virtual de Commend Como primer asistente de voz basado en IA Conversacional para Interfonía del mundo , su inteligencia artificial le permite comunicarse como un humano y aprender de cada petición. Y puede entrenarse en prácticamente cualquier idioma. Por todo ello, es perfecto para todos los puestos de trabajo de los centros de llamadas anteriores y muchos más. Automatizar tareas rutinarias Atendiendo las llamadas relacionadas con las preguntas más frecuentes, para que el personal pueda centrarse en las tareas urgentes y prioritarias. Detector de "llamadas fantasma" Reconociendo y tratando las llamadas de distracción, vacías (iniciadas accidentalmente) o malintencionadas que hacen perder el tiempo. Multilingüe Conversación en varios idiomas, con compatibilidad con el idioma nativo en tiempo real para una experiencia de conversación bidireccional mejorada. Servicio de atención al cliente 24/7 Garantizar una respuesta instantánea a las llamadas y un servicio de atención al cliente rapidísimo las 24 horas del día, los 7 días de la semana, resolviendo consultas y proporcionando transacciones de voz automatizadas. Más información sobre la IA conversacional Soluciones Ivy Transforme su rutina diaria Asistente de Aparcamientos Ivy Virtual Assistant está siempre disponible, 24 horas al día, 7 días a la semana, para ayudarle con cualquiera de sus necesidades básicas de aparcamiento. Tanto si tiene problemas con el cajero automático, como si necesita notificar la pérdida de un ticket o comprobar su tarjeta de aparcamiento, Ivy le ayudará. Guiado Inteligente de Pasajeros Ofrezca información y señales precisas para guiar a los pasajeros y mejore la inclusividad con el asistente virtual Ivy, que proporciona orientación por audio. Esto ahorra tiempo y dinero a las agencias de transporte, lo que redunda en una mejor experiencia de viaje. Panel de Control Ivy El secreto detrás de Ivy La clave del talento de Ivy reside en su capacidad para aprender (mediante entrenamiento) sobre temas o escenarios de la vida real y los patrones conversacionales adecuados para tratarlos. El Asistente Virtual Ivy viene con un conjunto de potentes herramientas para supervisar las métricas de rendimiento relevantes: Panel de Estadísticas El Dashboard de Ivy supervisa indicadores cruciales de calidad y rendimiento de las conversaciones, como tiempos de reacción, llamadas por día, duración de las llamadas e iteraciones por llamada. Proporciona visiones generales como el panel de KPI, la línea de tiempo de llamadas y el mapa de calor de llamadas. Además, ayuda a formar y optimizar el comportamiento de Ivy según sea necesario. Análisis de Conversaciones El panel de control de Ivy ofrece un historial detallado para comprender las respuestas de Ivy. Almacena transcripciones completas de las conversaciones para su consulta y análisis, documenta análisis situacionales y ofrece grabaciones de audio si es necesario. También cumple la normativa local sobre protección de datos, garantizando la seguridad de los mismos. 30% Tiempo Ahorrado Las llamadas vacías simplemente las gestiona Ivy, liberando al operador para atender las llamadas urgentes 56% Peticiones de indicaciones atendidas Mientras los empleados gestionan las solicitudes de asistencia urgentes, Ivy automatiza la gestión de las consultas de orientación o las tediosas tareas repetitivas. Mejore la calidad del servicio y aligere la carga de trabajo de los operadores al mismo tiempo * Los datos estadísticos se han recopilado en estrecha colaboración con clientes experimentados y expertos en los ámbitos del aparcamiento y el transporte público. 0.5 s Tiempo de respuesta de llamadas El tiempo medio puede reducirse a menos de 0,5 segundos, lo que representa una mejora de la calidad del servicio. ¿Quiere que Ivy se una a su equipo? Descubra cómo Ivy Virtual Assistant puede mejorar la satisfacción del cliente, reducir costes y aumentar los ingresos de su empresa. Reserve una demostración de Ivy
Page
Technical Support Commend Americas
Commend Americas Technical Support and Warranty We are here to support you Our certified technicians are ready to assist you, ensuring a quick turnaround time of 4-8 hours, or just 2 hours with an SLA agreement. Let us help you resolve issues efficiently and keep your systems running smoothly. Please note: This is the support page for Americas. For other countries, please visit this page . Schedule Support Ahead Support Solutions Product Registration Warranty Schedule Support Ahead Schedule support in advance to ensure timely assistance and benefit: Secure a dedicated time slot with our technical team, avoiding wait times during peak periods. Align support with your project timelines and reduce potential downtime. Our technicians can prepare in advance based on the details you provide, offering more tailored and effective solutions. Schedule Ahead Support Solutions Technical Support Form You can also easily reach us by calling directly, downloading our remote client, or explore the extensive tools and resources available in our cLibrary. +1-201-529-2425 Give us a call Remote Help Download remote client cLibrary Software, Manuals and Documentation Product Registration Commend offers a product registration program to provide additional support services and direct contact with the Commend Engineering team. This is not required and does not impact your standard warranty, but is designed to ensure your system operates for its full potential for many years to come! To expedite the process, we ask that you have the following: The serial numbers of the equipment you purchased. Key contact information associated with the system, including name, address and phone number. The name and phone number of the Commend Partner who installed and is supporting your equipment. Limited warranty rights are not impacted if you do not complete and submit this registration form. Fill out the information below to register your product. What do you receive by registering? System health check at 6 month mark of installation. Have a Commend expert access your system in coordination with your Commend partner/dealer to ensure your Commend system is configured and operating to your requirements. Easier access to support content Upload your Commend configuration file (CCT) with Commend for backup and easier access to support in the future Registration to cLibrary for access to content and material about your system Registration for Security Advisories, Security Notifications, Tech Updates and Product Updates directly from Commend, based on your product suite. This ensures you are the first notified for product enhancements and cyber vulnerabilities (we are always on top of this; just need the best way to notify you!) Commend Americas email updates – keep in touch with us Have all your products in your system tracked and registered in one place Warranty Your warranty period extends for five years from the ship date We stand behind our products being made in a defect-free way. 5 year warranty for purchases made after May 6, 2024 . 3 year warranty for purchases made between May 6, 2022 through May 6, 2024. 2 year warranty for all purchases made prior to May 6, 2022 . Examples of damage not covered Installation Errors Weather Damage due to Improper Weather-Proofing Out-of-Warranty Period Items Unauthorized Local Repair If you feel that your product is still under warranty please fill out the form below. Upon approval an RMA number will be sent to the email address provided. Repaired or replaced items will be returned to the sender's address (unless an alternate address is supplied). Commend will only cover UPS Ground return shipping charges on all warrantied items. If faster shipping is needed please supply your shipping account information and desired method of shipping. For Advanced Replacements send a Purchase Order for the original part as if purchasing a new products. You must state "Advanced Replacement" and mention the associated RMA number on the PO. This PO will be under NET 30 terms. Once the original unit has been received and evaluated credit will be given back for the advanced replacement PO. All RMA approval numbers are good for two-weeks from the date of issuance . RMAs received after two weeks of issuance will be processed or denied based on our discretion. You may request another RMA number by filling out this RMA form again. Repair There is a 90 day warranty on all repairs. Please consult with tech support for your options. They can provide you with the cost of the material and the hourly rate. Examples of unrepairable parts Servers Subscriber cards Circuit boards EE desktop stations Returns Material for credit will be accepted up to 90 days from the ship date and can be subjected to a 25% restocking fee. All returns must be in like new condition; this includes the original white cardboard packaging. Returns not in like new condition will be based solely on Commend's discretion, and we reserve the right to refuse any unqualified returns. Licenses are subject to a separate return policy, wherein returns will be accepted up to 30 days from the delivery date, provided that the license has not been activated; activated licenses are not eligible for return and, if returned within the 30-day period, will be subject to a 25% restocking fee. RMA Request Form Request an RMA number, or check your warranty status
Page
Ivy Live Translation | Comunicación de interfonía multilingüe
Ivy Live Translation Chaque conversation est une occasion Every Conversation is a Match Características Principales Traducción bidireccional independiente, y en tiempo real, de paquetes de voz En el mundo globalmente conectado de hoy en día, la comunicación clara e instantánea es esencial, especialmente en entornos de alto tráfico como aeropuertos, centros de transporte público y puntos de control logístico. Por este motivo, la solución de traducción en directo de Commend está transformando la forma en que los sistemas de interfonía prestan servicio a diversas poblaciones. Al integrar la traducción en tiempo real en la infraestructura de interfonía existente de Commend, eliminamos las barreras lingüísticas en los puntos de ayuda, mostradores de información y puestos de control de acceso. Ya sea ayudando a los viajeros en un aeropuerto, coordinando la logística del transporte o guiando a los pasajeros en el transporte público, nuestra solución garantiza que cada mensaje se entienda al instante y con precisión. Esto no sólo mejora la experiencia de los hablantes no nativos, sino que también permite a los operadores de la sala de control responder con mayor eficacia y confianza. El resultado: operaciones más fluidas, tiempos de respuesta más rápidos y una experiencia de comunicación verdaderamente inclusiva, dondequiera que Commend esté en funcionamiento. Traducción de Conversaciones en Tiempo Real Soporte de más de 90 idiomas y variaciones Transcripciones para Visualizar y una mejor Comprensión Traducción de Conversaciones en Tiempo Real Traducción de Conversaciones en Tiempo Real Traducción de Conversaciones en Tiempo Real Depending on the specific use case you want Ivy to cover in your intercom system, you can either use Ivy Live Translation or Ivy Virtual Assistant as a standalone solution, or combine the two solutions. Mira cómo funciona la traducción en tiempo real de Ivy Logística Transporte público Edificios Panel de Control Ivy El secreto detrás de Ivy La clave del talento de Ivy reside en su capacidad para aprender (mediante entrenamiento) sobre temas o escenarios de la vida real y los patrones conversacionales adecuados para tratarlos. El Asistente Virtual Ivy viene con un conjunto de potentes herramientas para supervisar las métricas de rendimiento relevantes: Panel de Estadísticas El Dashboard de Ivy supervisa indicadores cruciales de calidad y rendimiento de las conversaciones, como tiempos de reacción, llamadas por día, duración de las llamadas e iteraciones por llamada. Proporciona visiones generales como el panel de KPI, la línea de tiempo de llamadas y el mapa de calor de llamadas. Además, ayuda a formar y optimizar el comportamiento de Ivy según sea necesario. Análisis de Conversaciones El panel de control de Ivy ofrece un historial detallado para comprender las respuestas de Ivy. Almacena transcripciones completas de las conversaciones para su consulta y análisis, documenta análisis situacionales y ofrece grabaciones de audio si es necesario. También cumple la normativa local sobre protección de datos, garantizando la seguridad de los mismos. Programe una demostración en vivo con un experto local Descubra Ivy Live Translation Todo comienza con una demostración Para garantizar que su primera experiencia con Ivy Live Translation se adapte a sus necesidades, le pedimos amablemente que nos proporcione algunos datos a través del formulario web a continuación. Seré su traductor, en tiempo real, por supuesto. ¿Quiere que Ivy le ayude a superar las barreras lingüísticas? Ivy Live Translation para el sector Logístico Ver Folleto
Page
Appreciation Wall for Security Contributors
Security Starts with People Thank you for reporting security issues Every time someone reports an issue, Commend becomes safer, stronger, and more resilient. Reporting isn’t “raising problems”. It is protecting people, operations, and the trusted communication systems we build and rely on. Whether it’s a suspicious message, an unusual system behaviour, a physical security concern, or a process gap: your attention makes a difference. Why it matters Trusted communication depends on trust — and trust depends on vigilance Commend Security and Communication Systems are designed for clarity and reliability in critical moments. Security issues, however small, can impact availability, reliability, and trust. Early reporting helps us: prevent incidents before they escalate keep our services running smoothly protect information, infrastructure, and people continuously improve our platform and how we work When in doubt: report it. Committed to secure communication Security Appreciation Wall We gratefully acknowledge the external individuals and organisations who have reported security-relevant observations affecting our systems, environments, or infrastructure. Your vigilance helps protect communication that others rely on in critical moments. We would like to recognise the following contributors: Contributors Reported Vulnerability Commend Reference Publishing Date Ahmed Raza Nursumar LinkedIn Profile Commend infrastructure LZT-336-2*** 2025-10-20 Dominik Schneider, Kevin Schaller Amazon Security CSA-2025-55 , CSA-2025-56 , CSA-2025-58 , CSA-2025-60 , CSA-2025-61 ZUQ-833-2*** 2025-10-22 Harsh Maheta LinkedIn Profile Commend infrastructure JTQ-727-9*** 2026-06-08 Want to be listed? Please tell us when submitting the report. Prefer to stay private? Absolutely fine — the contribution still counts. Report a Vulnerability Anyone discovering a software vulnerability affecting a Commend solution is encouraged to contact us directly. Please tell us if you want to be mentioned in the Security Appreciation Wall. Write us Vulnerability disclosure policy Why security is in the genes of Commend and how we gear our actions towards it. Vulnerability disclosure policy Security Advisories Proper and timely handling of cyber security incidents and software vulnerabilities is one important factor in helping our customers minimise risks associated with cyber security. Security Advisories Cyber Security Overview
Page
Passion for Security and Communication
Headquarter in Düsseldorf Schneider Intercom GmbH Schneider Intercom Passion for Security and Communication SCHNEIDER INTERCOM has been active on the market for about 45 years providing complex security and communication solutions, which are based on intercom and IP technology and tailored to different industries. Speech, images, and data are networked on only one system platform with standard user interface. As partner for system providers of all sizes SCHNEIDER INTERCOM offers integrated speech, emergency, evacuation, monitoring and control systems for banks, industry, police, office buildings, hospitals, educational institutions, correctional facilities, car parks, hotels, mass transit, tunnels, etc. Headquarters: Heinrich-Hertz-Str. 40, D-40699 Düsseldorf-Erkrath Offices: Berlin, Dresden, Frankfurt, Hamburg, Munich, Sauerland, Stuttgart Member of following organizations: BHE, GEFMA, GFT, FKT, ISA, VAF, VfS, VSW, ZVEI Think globally, act locally 1979 Founded in Germany 8 Locations in Germany 55+ Employees 45+ Years of experience ISO 9001:2015 Certified by TÜV Rheinland ISO 45001:2018 Certified by TÜV Rheinland 8 Locations nationwide Always there, wherever you are Düsseldorf – Berlin – Dresden – Frankfurt – Hamburg – Munich – Sauerland – Stuttgart