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Intercom & Safety Solutions for Energy and Public Utilities
Intercom for Energy and Public Utilities Power to the World Harsh industrial environments, multi-site networking and complex internal infrastructures of facilities like power plants, water reservoirs or gas storage depots create challenges which sometimes make it difficult to keep the whole systems running. Commend offers comprehensive and highly customised communication and security solutions that reduce the risk of failure, increase security of your workers and maximize your operational efficiency. Energy Transportation Power plants generate the energy the world needs. People around the world depend on electrical energy, and your plants are the indispensable bridge from power generation to energy consumption. Thermal Power Plants Nuclear, fossil and geothermal power plants play a substantial role in energy production. Incredibly big facilities and related industrial areas with many workers on-site need to be dealt with on a daily basis. Water Treatment & Storage Water treatment and storage utiltities are indispensible. Without any water purification, reservoirs, tanks or water towers, pump stations and treatment facilities, the world would face serious problems, especially when it comes to the availability of drinking water. Renewable Energy Solar Parks You want to prevent strangers from entering your solar park? You want to diminish the risk of theft of solar panels or vandalism? At the same time, you want guaranteed access for your workforce and service companies? From a centralised control room you can easily manage and surveil several solar parks without sending out lots of security staff. Renewable Energy On- and Offshore Wind Power Stations Your wind park does not consist of three wind turbines, but rather of 10 or more? You need to be constantly in contact with your maintenance workers but are not personally on site? Mobile phones often do not work? Communication in windparks offshore and onshore is an essential topic and needs highly reliable communication solutions. Renewable Energy Hydro Power Stations Constant noise, continuous maintenance, but little time? Hydro Power Stations face challenges of different kinds. Effective communication systems that reduce background noise and deliver high-end speech quality make the whole communication process a lot easier and reduce maintenance time. Securing Equipment and premises Reacting To emergencies Communicating Efficiently Physical Security Fear of stolen data, copper, solar panels, or unauthorized access? Talking cameras and reliable INTERCOMmunication combined with highest cyber security standards substantially support you in preventing your facilities from any external attack. Business Continuity Effective interaction and crisis management in the event of a problem – ranging from small incidents to highly critical emergency cases like power failure – can save lives and facilitates proper reaction as well as recovery and reactivation of business operations. This is in support of the resilience of critical services and processes. Instant Communication Reliable INTERCOMmunication with your workers and wherever you are allows instant, targeted support that in turn saves effort, time and money. Commend solutions involve many components that ensure two-way communication with your workers on site, at emergency call points, with the control centre, or anywhere else. Applications for Energy and Public Utilities Securing Perimeter Protection Prevent strangers from entering your premises with perimeter protection, public address and seamless integration with video surveillance systems. This perfect team ensures that your premises are protected from any external threat, such as physical attack or theft. Intruders are tackled directly from the control room without the need for security staff. Learn more Communicating & Securing Public Address Fast and effective communication is important to keep a large group of people informed. Emergency alerts, safety instructions, event announcements, public service announcements and other types of messages can be delivered in high volume and voice quality to staff on site. Learn more Reacting & Securing Emergency & Evacuation Trusted emergency and evacuation systems with two-way communication guarantee fast incident reaction and ensure that your workers are safe in any situation. Help and meeting points make it easy for your staff to contact the Control Center and stay connected. Dynamic escape route guidance ensures a safe route for your workers to the muster/assembly point. Learn more Securing & Communicating Access Control for Doors & Barriers Controlled access for your employees and service providers (vehicular and pedestrian) at all entrances to your premises is guaranteed. Calls that cannot be answered immediately can be forwarded automatically to mobile devices. Effective access management supports you in your daily tasks and gives you an overview of your employees' whereabouts. Learn more Securing Control Desk Management A centralised management system provides a clear overview of several areas and locations of your facilities as well as your employees' whereabouts. It also facilitates the support and coordination of service and maintenance teams. Learn more Communication in Explosive Zones Intercom systems certified in accordance with ATEX, IEC Ex, CCC Ex, explosion hazard group IIC and temperature T6 withstand extreme conditions (heat/cold, water, chemicals, dust and dirt – as per IP 66). Learn more Operational Communication in Rough Environments Intercom stations with sturdy enclosure incl. double-walled design and surfaces resistant against chemicals, harsh climate influence (heat/cold), water, dust and dirt, as per IP 66, are specifically made for rough environments. Learn more Integration of Mobile Radio Communication Systems Direct communication with any mobile radio (analogue/digital) for maintenance and emergency services is enabled. Learn more Mobile Communication The Symphony Mobile Client allows the integration of mobile devices to your Intercom solution. Learn more Office Communication Beyond operational communication, even communication to offices and between all areas is possible. Learn more Free Whitepaper for Download Access Essential Insights for Energy & Public Utilities In addition to improving work processes, companies in the energy sector and critical infrastructure are primarily focusing on resilience and protection against cyber threats. This whitepaper provides valuable insights, practical solutions, and answers to the following questions: How can the resilience be strengthened so that they can respond quickly and effectively to unexpected events? How to comply with cyber security laws and regulations? How can communication systems enhance physical security? How do they support emergency situations and help manage them? How do they improve workflow efficiency? How do they protect staff at work? Gain valuable insights into advanced technologies that improve your operational security and efficiency. Through practical examples, see how you can make your business safer, more resilient, and more efficient, and understand the central role that Intercom systems play in this. Industry Solution Brochure View Features & Benefits Networking of Sites Plants, reservoirs or depots in different areas can easily be networked and served via a central Control Desk for higher efficiency. Learn more System Availability High Availability through end-to-end self-monitoring to prevent outtimes and eliminate the need for manual function testing. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more Interfaces & Integration Connect Commend systems with various other systems and get unique benefits through automatisation or just use the I/Os. Learn more Unified Communication Platform Integration of mobile radio communication systems with simultaneous scanning of up to 8 channels, display of caller identity, and status message transfer. Learn more Cyber Secure Connections Multi-level cyber security to protect and secure customer data in times of increasingly sophisticated cyber threats. Learn more Products IP-network Loudspeakers AFLS Loudspeakers with built-in Intercom Module connects directly to the IP network Learn more Control Desk id8 Modular Symphony control desk with direct dialling modules, handset, gooseneck and more Learn more Industrial Stations EE 7000 Series EE 7000D industrial stations are designed for communication in rough environments. Learn more
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Chemical Industry Intercom & Safety Systems
Intercom for the Chemical Industry Safety in Flammable Environments When feedstock chemicals flow across large sites, extreme environments and noise all around, security and communication play an integral role to enhance safety and smooth workflows. Ex-proof terminals are especially developed for these types of zones where chemicals are at risk of igniting. Bulk Chemicals Plants Basic chemicals, p etrochemicals, polymers and inorganic chemicals plants Specialty Chemicals Plants Agrochemicals, biochemicals and fine chemical plants Consumer Chemicals Plants Plants for surfactants, fragrances, emulsifiers, preservatives, colorants and solvents Responding To critical incidents Warning In emergency situations Securing Equipment and premises Communicating Efficiently Emergency Response To prevent accidents and injuries, it is essential to implement chemical handling and emergency response procedures for storage areas, processing areas, mixing areas, reaction areas, loading and unloading areas, waste disposal areas, laboratories and more. Life Safety To protect lives and corporate assets in all chemical plant areas, also in areas with explosive atmospheres, well-coordinated warnings, alarms and evacuation support in emergency situations are vital. In compliance with legal and corporate regulations, built-in early warning of emerging system problems is provided. Physical Security Restricting access to industrial premises or certain chemical areas to authorised personnel protects employees, assets and company information. Various industrial equipment can be monitored and controlled automatically, events logged and audio/video recorded. Thereby, the highest level of IT security is guaranteed. Instant Communication In a chemical plant, it is essential to provide an efficient and reliable way for employees to communicate with each other, whether they are in different areas of the plant or working in noisy or hazardous environments where traditional communication methods such as telephones or radios are not effective. Applications for the Chemical Industry Communicating & Warning Communication in Explosive Zones Intercom systems certified in accordance with ATEX, IEC Ex, CCC Ex, explosion hazard group IIC and temperature T6 withstand extreme conditions (heat/cold, water, chemicals, dust and dirt – as per IP 66). Learn more Communicating & Warning Operational Communication in Rough Environments Communication is a crucial success factor in your industry when it comes to coordinating people in the production process, service, support or maintenance. This requires systems that are resistant to chemicals, harsh climates (heat/cold), water, dust and dirt. With just the push of a button, an instant, secure, fast and clear audio connection is established. This allows you to help or act as quickly as possible, increase efficiency, minimise downtime, optimise critical work processes, increase productivity and improve your service level. Learn more Securing & Responding Emergency & Evacuation Trusted emergency and evacuation systems with two-way communication guarantee fast incident reaction and ensure that your workers are safe in any situation. Help and meeting points make it easy for your staff to contact the control centre and stay connected. Dynamic escape route guidance ensures a safe route for your workers to the muster/assembly point. Learn more Communicating & Warning Public Address Quick and effective communication is important to keep a large group of people informed. Emergency alerts, safety instructions, event announcements, public service announcements and other types of messages can be delivered in high volume and voice quality to staff on site. Learn more Securing Perimeter Protection Prevent strangers from entering your premises with perimeter protection, public address and seamless integration with video surveillance systems. This perfect team ensures that your premises are protected from any external threat, such as physical attack or theft. Intruders are tackled directly from the control room without the need for security personnel. Learn more Access Control for Doors & Barriers Controlled access for your employees and service providers (vehicular and pedestrian) at all entrances to your premises is guaranteed. Learn more Communication in Clean Rooms Intercom stations with closed-sealed and anti-bacterial membrane surface that is resistant against detergents and disinfectants provide in-house communication for hygienically sensitive areas. Learn more Integration of Mobile Radio Communication Systems Direct communication with any mobile radio (analogue/digital) for maintenance and emergency services is enabled. Learn more Visitor Communication & Information Efficient communication for gatekeepers helps to establish a welcoming and secure environment for guests and enables a smooth and efficient visitation process (e.g., visitor registration). Learn more Control Desk Management A centralised management system provides a clear overview of several areas and locations of your facilities as well as your employees' whereabouts. It also facilitates the support and coordination of service and maintenance teams. Learn more Mobile Communication The Symphony Mobile Client allows the integration of mobile devices to your Intercom solution. Learn more Industry Solution Brochure View Features & Benefits System Availability High Availability through end-to-end self-monitoring to prevent outtimes and eliminate the need for manual function testing. Learn more Interfaces & Integration Connect Commend systems with various other systems and get unique benefits through automatisation or just use the I/Os. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more Networking of Sites Intercom networking allows for remote control, including call management via a central control desk. Learn more Unified Communication Platform Integration of mobile radio communication systems with simultaneous scanning of up to 8 channels, display of caller identity, and status message transfer. Learn more Cyber Secure Connections Multi-level cyber security to protect and secure customer data in times of increasingly sophisticated cyber threats. Learn more Products Industrial Stations for Ex-Zones EX 7000 Internationally certified for explosive atmospheres in Zones 1 and 2 (gases, vapours) and Zones 21 and 22 (dust). Learn more Industrial Stations EE 7000 Series EE 7000D industrial stations are designed for communication in rough environments. Learn more Cleanroom Stations Closed membrane protected stations for cleanrooms, laboratories, production facilities Learn more Product Overview
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Sistemi di comunicazione e teleallarme: tecnologie e soluzioni integrate
Strutture resistenti e componenti meccanici efficienti sono ancora sufficienti per decretare la sicurezza degli ascensori? In un impianto moderno, sono condizioni necessarie ma non sufficienti : la capacità di comunicare in modo immediato e affidabile in caso di emergenza rappresenta una condizione imprescindibile per la tutela degli utenti e la conformità alle normative. La comunicazione d’emergenza, un tempo affidata a semplici linee analogiche, è oggi parte di un sistema più ampio che integra dispositivi digitali, protocolli IP e piattaforme di monitoraggio continuo.
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Built to connect. Ready for tomorrow.
Many of our customers still use classic two-wire intercoms – and with good reason. These systems have proven their reliability over decades . But with the evolution of IP-based technologies, expectations are changing. New demands are shaping the future: mobile clients, AI integration, touchscreen stations, and above all, the highest level of cyber security . The question is: how can you enjoy these benefits without tearing out your entire building’s infrastructure? With VirtuoSIS Link , there’s no need to replace a single cable. This clever solution bridges your legacy intercoms with the digital world – effortlessly.
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Protecting Critical Infrastructure - | NIS2 and RCE Directive
To ensure the viability of critical infrastructure , like power suppliers or oil plants , operators must be able to prove that all possible Cyber Security options are being used to protect their workers as well as their systems. For exactly that matter, the directives NIS2 and RCE are currently debated in the European parliament. They are going to expand the current regulations on information security and fail-safety of critical operators which becomes even more essential in times where cyber attacks are anything but rare. If you are interested in cyber security in the industry, we have a podcast suggestion for you: Click here to listen in (only available in English).
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Alcatel-Lucent | Intercom Interoperability
Commend Intercom Interoperability to Alcatel-Lucent – OmniPCX Enterprise Overview Commend devices like IP-Intercom stations, IP-Intercom modules, IP-Loudspeakers and IP-Amplifiers can be connected via SIP to Alcatel-Lucent and Commend Hard- and Software-Servers using SIP trunks. Registration DTMF-Support Calls G.711 μ-law G.711 a-law G.722 HD Audio Video Support VoIP Provider Yes Yes Yes No Yes No No No Short Profile Alcatel-Lucent's mission is to enable seamless connectivity by providing digital-age networking, communications, and cloud solutions tailored to their customers' success. Their strategy focuses on offering industry-specific solutions with built-in security and minimal environmental impact. With flexible business models, Alcatel-Lucent offers solutions in the cloud, on-premises, and hybrid environments. Backed by over 100 years of innovation, they are a trusted advisor to more than 830,000 customers worldwide. Source: Alcatel-Lucent Website (05.08.2020) Company Website The OmniPCX Enterprise Communication Server (CS) helps employees connect in real time whatever their location, and hold high-quality business calls with their colleagues and customers. Organizations can connect the OmniPCX Enterprise CS to the Alcatel-Lucent Rainbow cloud service. The Rainbow mobile, borderless collaboration application is the perfect companion to business phones and helps employees respond faster and better to business requests. Calls between Intercom stations and telephone system/telephones/clients are possible in both directions. Telephone (PBX) SIP Audio Overview
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AVM | Intercom Interoperability
Commend Intercom Interoperability to AVM – Fritz!Box Fon Overview Commend devices like IP-Intercom stations, IP-Intercom modules, IP-Loudspeakers and IP-Amplifiers can be connected via SIP to AVM and Commend Hard- and Software-Servers using SIP trunks. Registration DTMF-Support Calls G.711 μ-law G.711 a-law G.722 HD Audio Video Support VoIP Provider Yes Yes Yes Yes Yes No No No Short Profile AVM offers an extensive selection of products for high-speed broadband connectivity and smart home networking. With the FRITZ! product range, AVM is a leading manufacturer of broadband devices for DSL, cable, LTE (4G) and fiber optics in Germany and Europe. Our Smart Home products, based on wireless LAN, DECT and powerline standards, ensure an intelligent and secure home network. Thanks to the FRITZ!OS operating system, FRITZ! products are intuitive and easy to use. Regular free updates provide new functions for greater convenience and increased security. FRITZ! is the leading brand for home networking in Germany. Since it started out in Berlin in 1986, AVM's focus has been on developing secure, innovative products for broadband connections in-house. In 2019 the communications specialist had over 810 employees and generated a turnover of 530 million euros. Source: AVM Website (09.07.2020) Company Website Telephone (PBX) SIP Audio Overview
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How Commend Ensures Secure, Trusted Communication
At Commend we design and operate our Symphony services – like the Symphony Door Call solution – from the ground up on the principle of ‘Security by Design’ . As a central element of our defence in-depth strategy , cyber security is firmly embedded in all our developments. We are living up to this promise by having our processes certified regularly by independent auditors in accordance with stringent norms and standards. IEC 62443 for example, the international security standard for product development lifecycle requirements. How does all this work in practice? Let’s take a look behind the scenes at our Symphony development labs.
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SYMPHONY - A Showcase Example of Commend Product Security
“Security by Design”: to us at Commend, these three simple words and the principle behind it are worth an immense amount of dedication and effort. To our customers they stand for the ability to trust and rely on a level of product security that's second to none in the industry. Let's take a closer look.
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Avaya | Intercom Interoperability
Commend Intercom Interoperability to Avaya Aura – The Communication and Session Manager Overview Commend devices like IP-Intercom stations, IP-Intercom modules, IP-Loudspeakers and IP-Amplifiers can be connected via SIP to Avaya's Aura platform and Commend Hard- and Software-Servers using SIP trunks. Registration DTMF-Support Calls G.711 μ-law G.711 a-law G.722 HD Audio Video Support VoIP Provider Yes Yes Yes Yes Yes No No No Short Profile Avaya is a transformative force in digital communications software, services, and devices, designed for businesses of all sizes. Through its open, converged, and innovative solutions, Avaya is taking intelligent experiences to new heights for customers, partners, and their customers—in the cloud, on-premise, or hybrid. Source: Avaya Website (08.07.2020) Company Website LinkedIn Page The Avaya Aura ® Platform delivers a different approach to engaged communications, transforming traditional, single-purpose solutions for voice, video, email and instant messaging into a true multimedia, multimodal architecture. Calls from Intercom stations to the telephone system/telephones are possible in both directions. Telephone (PBX) SIP Audio Overview