Add-on service
Active Device Management
Active Device Management is a new set of services offered by Symphony Cloud, designed to provide advanced device management capabilities, including automatic firmware updates, active monitoring and much more. This service even enables Mesh and on-premise hosted devices to connect to the cloud, and thus to be managed centrally and remotely. It is designed to play a key role in the Symphony Cloud ecosystem, offering a comprehensive solution for advanced device management needs.
Key Features
Automatic Firmware Updates
Automatically updates device firmware to ensure the latest security patches and features are installed. No more need to do this manually for every device.
Asset Management
Offers centralised management of all devices. Remotely resolve problems, e.g. restart, connectivity, reset. If you are only using an on-premises system (and no other cloud services like the Web Client, Ivy, etc.), you will automatically benefit from the advantages of the new System Management in Symphony Cloud, providing features like project overviews and dashboards.
Active Monitoring and Notifications
Proactively monitoring devices in real-time.
Benefits
Enhanced Cyber Security
Automatic updates and active monitoring significantly reduce the risk of cyber threats.
Proactive Device Management
Reduces downtime and improves the overall system health
Centralised and Remote Management
Allows for the management of a large number of devices from a single platform, remotely, enhancing operational efficiency.
Q&A
Who is this made for?
The new service, Active Device Management, is designed to be valuable for both system integrators and end customers, particularly those managing large numbers of devices or requiring enhanced device management capabilities.
How is this different from device configuration?
Configuring devices, including buttons, call scenarios, display layout and much more is essential to use your system and will therefore always be free of charge.
Active Device Management (ADM) is an additional service and a powerful tool for maintaining devices remotely and centrally, improving overall cybersecurity, system health, and performance.
A simple example: Updating your devices is also possible without this new service, however you need to do it manually for each device. If you want automatic firmware updates for more efficiency of your big system, then you need ADM.
Where can I get this?
Active Device Management is offered as a paid subscription service. Find more information about licencing in the data sheet. For more information, please reach out to your local contact person.
What about availability?
This service is available for all system topologies, not just purely Cloud-based infrastructures. This includes Mesh Systems as well as On-Premise infrastructures using VirtuoSIS.
Are all Commend devices compatible with this service?
Active Device Management is available for all devices from the Symphony MX and BF product families.
What can I expect in the future?
Additional features will be introduced in the future. Our phased approach ensures continuous improvement and enhancement of the service, addressing evolving customer needs and technological advancements.