Results (1375 found)
News
A New Harmony of System Management in Symphony Cloud
We're thrilled to announce the launch of our new System Management in Symphony Cloud at the end of June. It is designed to offer a clearer overview , greater transparency , enhanced security , and a refined user experience on our Intercom Cloud platform. The new System Management includes a user-friendly dashboard and a well-organized menu tailored to each customer’s administrative structure. It provides improved control options for better traceability, making it easier to manage your individual Intercom system , regardless of its size. The platform now allows you to map your site structure effortlessly with new structural elements such as company , project , and site . If you want to experience the new System Management even before the official launch, watch this video and see how the elements add up to create a harmony:
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Legal Notice | Company Information and Policies
COMMEND Legal Notice Version 1.0 – 27 November 2024 Imprint Legal Notice Data Privacy Cookie Information Copyright Commend International GmbH 2024, all rights reserved Texts, images, graphics, sound, and videos, as well as their layout on Commend websites, are protected by copyright and other protective laws. The content of these web pages may only be copied, distributed, modified or made accessible to third parties for commercial purposes with the written consent of Commend International GmbH. It should also be noted that Commend websites also contain media (images, videos or music) that are subject to third-party copyright. Trademarks Unless otherwise stated, all trademarks on the Commend websites are protected by trademark law. This applies in particular to Commend trademarks, company logos and emblems. The trademarks and design elements used on our website are the intellectual property of Commend International GmbH, Austria. All other trademarks, logos and product names are registered trademarks of their respective owners and have not been expressly labelled. Contents All texts, technical data, images and other information represent non-binding information only and cannot form the basis, subject or content of a contract under any circumstances whatsoever and at no time. Commend expressly reserves the right to make technical or other changes as well as changes in the availability of individual products. Commend endeavours to update and check the content of the website on a regular basis and with the greatest possible care. However, no liability is accepted for the completeness, accuracy and topicality of the information provided. Open Source Compliance Information - Written Offer Commend International hereby offers, valid for at least three years from the date we distributed the product, to give you or any third party a complete machine-readable copy of the corresponding source code of the software on a durable physical medium customarily used for software interchange subject to the GNU General Public License (GPL), Version 2.0 and/or the GNU Lesser General Public License (LGPL), Version 2.1 for a price no more than the reasonable cost of physically performing this conveying of source. Commend International hereby offers to give you a copy of the source code of the software subject to the Common Development and Distribution License (CDDL-1.0 and CDDL-1.1) on a medium customarily used for software exchange. To receive such source code, please contact Commend International using the following contact details: Commend International GmbH Open Source Team Saalachstraße 51 5020 Salzburg AUSTRIA detailing the name of the product and the firmware version for which you want the source code, the date you received our product and indicating how we can contact you. You may find the detailed license information of Commend products using open source in our documentation and download area. cLibrary Further legal notices Terms of Use – Symphony Cloud Privacy Policy – Symphony Cloud Software Licence Agreements
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Advancis | PSIM Integration and Security Control
Advancis Interface to Commend Intercom Systems Overview WinGuard from Advancis is an open architecture PSIM platform to integrate security, building automation, IT and communication systems. WinGuard Interface Seamless Integration of Commend into WinGuard Short Profile Founded in 1994, Advancis is a global leader in the PSIM industry with offices and integration partners around the world. Company Website YouTube Channel LinkedIn Page Advancis is a global leader in the PSIM industry with offices and partners around the world. The company was founded in 1994 with the goal of developing a command & control management platform to unify disparate security systems and to provide real time incident handling for security control rooms. Our mission is to offer the most stable and innovative PSIM solution on the market that provides the benefits of open architecture, cost efficiency and scalability as well as to provide high levels of support throughout a project’s life cycle. WinGuard from Advancis is an open architecture command & control platform to integrate and unify security, building automation, IT and communication systems. Most essentially WinGuard provides operators with an instant picture of full situational analysis for decision making, command and control of all systems as well as dynamic and interactive handling procedures for live security incidents via the control room and in the field for mobile security agents.
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Vimacc | Video Management and System Integration
Integrated with Commend Intercom Solutions Vimacc® Overview Description Data Interface via ICX to Vimacc Vimacc® is a powerful, platform independent software for professional video management. It can be seamlessly embedded into existing IT landscapes for video security systems of all sizes and can even integrate third party systems. The vimacc® interface to Commend is based on the ICX protocol. This means that, in principle, all functionalities of the intercom system are available. Key Features Transfer of information on activated inputs of the Commend system and further processing as an event within the video system, e.g. for start/stop of recordings Control of Commend system outputs e.g. alarm lights, barriers Switching videos on vimacc workstations and on video walls Privacy optimized features such as enabling and disabling of pixelated zones in the video Automatic establishment of speech connections between two subscribers and direct influence on the IO periphery of the participating call stations Category Data Video Video Management Type Data Server Interface The Interplay Accellence provides Vimacc® Commend provides VirtuoSIS, S3, S6, GE 800 or GE300 ICX protocol
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Accellence Technologies | Smart System Integration
Accellence Interface to Commend Intercom Systems Overview Accellence Technologies from Hannover is a software system house for video management software, SCADA video integration and individual software development. Vimacc® Data interface via ICX to Vimacc Short Profile Accellence Technologies from Hannover offers individual software services, EBÜS and the data protection certified video security system vimacc®. Company Website LinkedIn Page
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London Stansted Airport | Airport Assistance System
Success Story: Emergency call and info points London Stansted Airport Overview Challenge Solution Technical data Result Free download Challenge One of the primary benefits of emergency call points and info points is their ability to enable quick and seamless communication when issues arise. Whether it’s a malfunctioning barrier, confusion over payment systems, or a vehicle breakdown, immediate access to assistance can prevent minor issues from escalating into larger problems that might cause traffic congestion or delays. In emergency situations, these points become even more critical. They serve as lifelines for individuals needing urgent assistance - whether due to medical emergencies, security threats, or accidents within the car park. The integration of audio communication with CCTV gives operators a fuller understanding of the situation, enabling a quicker and more accurate response. Hearing the tone of voice or distress in a caller’s voice can often provide context that video alone cannot, giving “life” to the visual feed and helping operators make more informed decisions. With thousands of passengers using these facilities daily, often under tight schedules or heightened stress, any delay or confusion can quickly cascade into operational issues. That’s why London Stansted wanted a bespoke Help Point unit that would be highly visible, easy to use, and provide consistent service at all times. Another significant challenge is maintaining rapid response times across a large and often sprawling car park estate. Unlike terminals, car parks can present logistical barriers to quickly reaching a customer in need, especially during peak periods or adverse weather conditions. At Commend, our devices provide crystal-clear communication, allowing the operators to then supply swift on-the-ground support when incidents occur. In short, our devices needed to offer vital support within London Stansted’s car parks, and their effectiveness depended on strategic implementation, reliable maintenance, and a customer-focused approach that met the demand of a fast-paced, high-pressure environment. Customer Information London Stansted Airport, 40 miles from Central London, serves 30M+ passengers yearly with flights to 190+ destinations. It’s a major UK hub with modern facilities, parking options, and a focus on safety, efficiency, and innovation. More info Solution Emergency call points and information points are increasingly becoming essential infrastructure within modern airport car parks, and London Stansted is no exception. To meet the high expectations of today’s passengers while ensuring operational resilience, London Stansted implemented Commend’s advanced emergency call point solutions across their car parking facilities. At Commend, our emergency call points offer high-quality, hands-free audio communication, combined with seamless CCTV integration, creating an immediate and reliable link between car park users and operational control rooms. In day-to-day operations, these systems allow staff to manage queries remotely, provide real-time directions, assist with payment issues, and deliver customer support - all without needing to deploy personnel physically across the expansive car park spaces. This significantly enhances operational efficiency while ensuring passengers receive the support they need quickly and conveniently. In addition to improving everyday service delivery, Commend emergency call points serve a vital role in strengthening car park security. Their clear, prominent presence acts as a strong visual deterrent to anti-social behaviour and criminal activity. Through integrated audio-video communication, security operators can swiftly assess situations, intervene where necessary, and maintain a visible and proactive presence, contributing to a safer environment for passengers and staff alike. Technical data Technical data WS301 Y-UK-SP101 Result The presence of emergency call points and info points can significantly improve the overall experience for passengers and staff while enhancing safety, operational efficiency, and incident management. Real-time communication helps ensure that traffic keeps flowing smoothly, reducing unnecessary stress for both passengers and staff. This not only saves time but also allows staff to be allocated more effectively, focusing on priority areas without sacrificing customer service. The knowledge that assistance is only a button press away adds a layer of reassurance for users and can improve the overall perception of safety in the facility. In conclusion, our emergency call points and info points are valuable tools that bring significant advantages to car park environments. From avoiding traffic jams and easing stress to managing emergencies and streamlining operations, these systems play a vital role in creating a safer, more efficient, and user-friendly space for everyone. Customer Voice Spokesperson London Stansted Airport We’re delighted with the solution delivered by Commend. It’s clear to see the positive impact this will have, not only on the experience of our passengers but also on the day-to-day operations of our teams. We appreciate the professionalism and support from Commend throughout the entire process and look forward to building on this partnership in the future. Case Study London Stansted Airport Free download Download
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Brescia Mobilità | Urban Mobility Communication
Success Story: Keeping up with new technologies to manage the city's mobility Brescia Mobilità Overview Challenge Solution Result Free download Challenge A long-standing customer of Commend Italia with almost 30 Intercom servers in operation for over 10 years and 850 Intercoms distributed among car parks, bike sharing stations and ticket vending machines in the underground, Brescia Mobilità needed a technological upgrade to improve system performance; replace products that had been out of production for a long time, although still operational; have an up-to-date system with the latest technological advances, flexible and easily implementable with new future functionalities; provide a reliable solution to improve pedestrian and vehicle access management. Customer Information Brescia Mobilità SpA is a company of Brescia’s Municipality established to implement and manage the city's mobility in an integrated manner with the aim of improving the liveability of the territory. More info Solution Almost all Intercom servers were replaced in order to modernise the system. To date 23 Intercom servers are operational, connected via LAN to the virtual Intercom server VirtuoSIS , acting as master. Connected to VirtuoSIS is the master operator station, redundant via App on smartphones, the Intercoms installed at the BiciMia bike sharing stations and at the ticket machines at metro stops. The master operator station receives call transfers from remote operators and is equipped with Studio for easier call management using graphical maps, integration of existing cameras, recording of conversations for documentation purposes and the possibility of creating statistics related to system performance. Also thanks to the new system configuration and the new Cloud functionality, it was possible to implement Ivy – the world’s first Conversational AI-based intercom assistant – capable of handling calls, providing multilingual support and, depending on the programming, performing higherlevel functions such as, in this case, handling the very large number of calls coming from pedestrian entrances from users without a ticket because they are Telepass users. Result The system upgrade made it possible to achieve all the objectives set by the customer. As of now, the system has made it possible to benefit from the most up-to-date features in the management of communication with customers. The system was modernised and prepared for future needs, and was made more efficient and flexible while retaining all the basic original features. Customer service has been improved. In particular, Ivy has brought to light some incredible data on the number of calls generated by Telepass users alone. In the first (and only) car park where Ivy was implemented, over 5600 calls were managed in a period of almost 4 months, Ivy’s resolution was around 60% of the total calls, forwarding the remaining 40% to the master operator. A technological revolution that considerably reduces the workload of operators. Gradually Ivy will also be implemented in all other managed car parks. This new configuration, based on the introduction of Symphony Bridge, will allow access to the new features offered by Symphony Cloud and use the new, more modern Symphony App instead of the Intercom Client. The replacement of the Intercom Servers, however, meant that the Intercom terminals already in operation in the car parks could be retained, thus saving a considerable amount of money. The new configuration with VirtuoSIS also allowed a reduction in the number of installed servers, improving the return on investment (R.O.I.) A perfect demonstration of how Evergreen Technology is real, future-proof and applicable even to legacy systems. More than ever before, we prove with facts, once again, that Evergreen Technology and Trusted. Communication. Always. are not mere slogans but are the fundamentals that guide and inspire Commend, a modern company you can trust! Customer Voice ALBERTO RAGNI Responsible for mobility technology services and systems / Brescia Mobilità S.p.A. The Brescia Mobility Group manages multiple services related to mobility and as such directly aimed at citizens. It is a priority for our company to be able to interact with users in any situation and condition, in order to guarantee them the best possible assistance. Commend's systems allow us to do it thanks to their reliability, robustness and recent new implementations, such as Ivy, which allow our operators to concentrate on the most complex and sensitive calls, thereby improving the service provided to users. Case Study Brescia Mobilità Free download Download
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Experience the Benefits of Evergreen Technology
At Commend, we are committed to developing communication solutions that make economical sense for our customers while also making a positive contribution to environmental protection . Our Evergreen Technology is at the heart of this vision and offers you an unbeatable combination of longevity, cost efficiency, and environmental sustainability . Gain detailed insights into the benefits of Commend Evergreen Technology:
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The New Symphony Control Desk: A Leap Towards Modernisation and Cyber Security
Our "Evergreen Technology" approach ensures that classic products remain compatible with the latest innovations, future-proofing your investment. Therefore, it is now possible to receive call requests from classic intercom stations, including IP, digital, or even analog devices at your Symphony control desk. But why should you consider upgrading to the new Symphony Control Desk in the first place? The answer is simple: it enables your operators to handle calls more efficiently. Our Symphony control desks bring a significant upgrade in functionality, offering enhanced user-friendliness for control center staff. Previously, we introduced several features that streamline operations, which you can read about here: New Symphony Control Desk - Intuitive, Efficient, and Cyber Secure . Among its many capabilities is the ability to manage varying call requests through 10 programmable call queues , allowing operators to swiftly address crises with device-based queue subscriptions. It allows you to define five call priorities , which help differentiate between e.g. life-threatening situations, informational inquiries, and technical issues, ensuring urgent calls are prioritized appropriately. Additionally, the Symphony Control Desk allows rapid call forwarding to another queue when multiple calls arrive at the same time, improving response efficiency. If a higher-priority call comes in while an operator is busy, they can park the current call in the queue for a colleague to handle or retrieve it later. Integrating Symphony’s call management system with a traditional control desk offers a powerful combination of modern and legacy features, boosting operational efficiency. An additional feature is that operators can now connect to multiple call queues simultaneously . For example, a parking lot operator managing garages in different cities—such as Salzburg, Vienna, and Graz—no longer needs to manually select which location’s calls to receive. Instead, they can connect to one, two, or all three queues at the same time, greatly improving response times and call management efficiency. So what does it mean for you? Being able to receive calls from classic intercom stations at your Symphony Control Desk ensures that control rooms can access Symphony’s user-friendly functions without needing to replace every intercom station in the system. Moreover, the Symphony Control Desk is the first of its kind to provide a cyber-secure solution, allowing organizations to maintain high security standards without overhauling their entire existing infrastructure. Ultimately, the Symphony Control Desk empowers organizations with a more intuitive, secure, and efficient way to manage their communications, benefiting both operators and customers alike.
News
Enhancing Urban Safety and Accessibility with Audio Technology
In an age where cities are constantly seeking smarter, safer, and more accessible solutions, integrating audio technology into urban spaces has emerged as a game-changer. By combining audio with existing camera-based systems, cities can gain a more holistic view of events, allowing real-time responses to dynamic situations that cameras alone cannot address. Unlike traditional CCTV, audio systems allow for two-way communication, empowering city authorities to i nteract directly with citizens. These solutions include intercoms at public transport stops, help points in city centers, talking cameras in crowded areas, and many more, creating safer and more interactive environments. See for yourself: