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Modul E
Training Area MODULE E - STUDIO Overview of all training courses In the Studio module, technicians who have already completed Module B training are trained in the use of Studio visualization software. Title Start date End date Location Free places Modul E1 - Studio 05.05.2026 06.05.2026 Düsseldorf, Deutschland 6 Modul E2 - Studio 04.11.2026 05.11.2026 Düsseldorf, Deutschland 8
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Commend wins fourth international innovation award at Merlion Awards in Singapore
Commend has added another major accolade to its 2025 success story: Ivy Conversational AI was honoured with the Merlion Award 2025 in Singapore , marking the company’s fourth international innovation award this year . The award was presented at The Security Event Asia by Sim Ann , Senior Minister of State for Foreign Affairs and Home Affairs. Sharok Gerami , Managing Director of Commend UK, accepted the award on behalf of the company. Ivy Conversational AI is the world’s first voice assistant designed for intercom systems. It answers routine passenger or visitor questions instantly, even in noisy environments, reducing the load on control room teams and enhancing accessibility through multilingual support. “The award in Singapore shows that our vision of Trusted. Communication. Always. is understood and appreciated worldwide,” says Martin Gross , CEO of the Commend Group. This latest win follows international awards in Las Vegas, London, and Paris , highlighting Commend’s strong global position in AI-driven communication technology.
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Stage-Americas
2025 A Year Full of Awards We are delighted with the international response to Ivy Intercom Voice Assistant, Ivy Live Translation and Cleans Voice from Noise (AI based technology for improving voice quality). Merlion Award Ivy Live Translation I will be your Future Translator – in Real-Time of course. By integrating real-time translation we eliminate language barriers at help points, information counters, logistics, security operations centers and wherever you need IT. More about Ivy Live Translation Benefit from Commend Evergreen Technology ONCE COMMEND, ALWAYS COMMEND Lowest Total Cost of Ownership & Smallest Ecological Footprint Learn more Hello, I'm Ivy The World's First Conversational AI-based Intercom Voice Assistant Meet Ivy Virtual Assistant AI-based Noise Suppression and AI Echo Suppression Learn more Convergint Unite 22. - 25. Feb Las Vegas, Nevada America A Year Full of Awards Live Translation Evergreen Technology Hello, I'm Ivy Cleans Voice from Noise
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Stage-UK
2025 A Year Full of Awards We are delighted with the international response to Ivy Intercom Voice Assistant, Ivy Live Translation and Cleans Voice from Noise (AI based technology for improving voice quality). Merlion Award Ivy Live Translation I will be your Future Translator – in Real-Time of course. By integrating real-time translation we eliminate language barriers at help points, information counters, logistics, security operations centers and wherever you need IT. More about Ivy Live Translation Benefit from Commend Evergreen Technology ONCE COMMEND, ALWAYS COMMEND Lowest Total Cost of Ownership & Smallest Ecological Footprint Learn more Hello, I'm Ivy The World's First Conversational AI-based Intercom Voice Assistant Meet Ivy Virtual Assistant AI-based Noise Suppression and AI Echo Suppression Learn more Convergint Unite 22. - 25. Feb Las Vegas, Nevada America A Year Full of Awards Live Translation Evergreen Technology Hello, I'm Ivy Cleans Voice from Noise
News
Spazio calmo e gestione delle emergenze: strategie e tecnologie
Lo spazio calmo, elemento ormai consolidato del quadro normativo italiano, si inserisce in questa prospettiva: da locale compartimentato si sta evolvendo in nodo operativo che richiede comunicazioni affidabili, integrazione digitale e procedure pensate per la tutela delle persone con disabilità. Le tecnologie attuali permettono di trasformarlo in un punto di sicurezza realmente efficiente. Scopriamo come.
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RMA Form
Commend UK RMA Request Form Technical Support Contact Name Email Project/Site Name: Description Product Code/Name: Address: Post Code:
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Symphony Config | Quick-Start Assistant for Success
Symphony Config No time for manuals? Then Symphony Config is just perfect for you! Configuring an intercom system has never been easier – and, above all, it has never been faster. Mesh systems with Symphony MX devices can now be configured in no time at all with the self-explanatory configuration —no manual, no detours. This release of Symphony Config is just the beginning. It marks the start of a future in which intercom configuration will be as simple and clear as communication itself. Overview Video Benefits Corporate Building Q & A Supported Devices Get started in no time with the Quick Start Assistant With the step-by-step assistant and just a few clicks, the devices automatically connect to a communication network (mesh/registrarless). They are automatically recognised as call triggers (e.g. entrance) and receivers (e.g. reception) – or can be easily assigned using drag & drop. In the next step, the button labels and call destinations are defined, and communication is ready to go. Changes made easy Settings such as audio presets, volume and other parameters can now be adjusted for multiple devices simultaneously – quickly, uniformly and efficiently. This makes even extensive system adjustments a breeze and ensures consistency across all devices. The multiple editing functions will be gradually expanded in future releases. Staging touch displays brilliantly Depending on the application, you can select a suitable layout and design it with a background image from the new media database. Of course, you can also upload your own images from your company or institution – for a look that perfectly matches your brand and identity. Layout Possibilities Overview and Control with System Management This is where it all begins: Symphony Config starts in System Management, where companies, projects, locations, devices and users are managed centrally. The dashboard provides a real-time overview of all relevant information, such as the current device status. Role and permission management allows companies to efficiently organise their own structure with multiple projects and locations. Integrators maintain an overview of all customer projects and can provide targeted support – quickly, transparently and securely. More about System Management Video How fast can you configure a system? Benefits for Integrators Your time, cost and competitive advantage Fast and efficient implementation and fewer technician hours Basic technical knowledge sufficient for implementation (minimal training) Cost advantage for straightforward projects Clear management and monitoring of customer projects Users can make simple adjustments themselves Higher customer satisfaction with the solution Technicians can focus on complex solutions Thanks to Active Device Management* , devices in customer projects always remain up to date – with minimal effort, you can increase protection against cyber threats. Fine-tuning for Experts The extensive functions and options of Commend devices require specialist knowledge – a job for the experts. They carry out advanced configurations, such as action sequences, directly on the device as usual. Benefits for Users and Customers Make it your own instead of just using it – easily customise it yourself Fast implementation Simple adjustments and changes to call destinations or contacts can be made by the user themselves – at no extra cost. Designing the background image so that the brand and identity are showcased brilliantly at every touchpoint. Thanks to Active Device Management* , devices are always up to date – including new features and optimal protection against cyber threats. Easy to use – allowing users to manage their own systems Thanks to the roles and permissions in System Management, users have direct access to Symphony Config and can make simple adjustments themselves – without technicians, without waiting times, without additional costs. Whether audio presets for better speech intelligibility, background images or the management of contacts and profile pictures – all changes can be made intuitively and securely. *Active Device Management requires an active internet connection and an active subscription to this cloud service. Information about Active Device Management Use Case Corporate Building Facts and Questions What is ‘Mesh’? What is ‘Mesh’? Symphony MX devices (od10, od5, im3, etc.) have smart features and, when directly connected, form an autonomous, smart communication network – registrarless and therefore independent of central infrastructure such as a server. Symphony Mesh Details Do I need a Symphony Cloud account? Do I need a Symphony Cloud account? Yes – simply sign up and get started. Symphony Config is a cloud service and is required for project and system management (companies/sites). Sign up for Symphony Cloud Do I need an internet connection for configuration and ongoing operation? Do I need an internet connection for configuration and ongoing operation? An internet connection is required for the initial configuration and subsequent adjustments. No internet connection is required for configurations directly on the devices. No internet connection is required for ongoing operation. Without an internet connection, automatic updates, device monitoring and notifications are not possible. Why do I need a claiming code and where can I find it? Why do I need a claiming code and where can I find it? The packaging of Commend intercoms and modules contains the ‘Device Identification Document’ (see symbolic image), which includes the claiming code and other important information such as the serial number and MAC address. The claiming code is required to add devices to the Symphony Cloud and also for Symphony Config. Please note: This document with the claiming code is very important, so make sure it does not get lost during unpacking and installation. How do the devices receive their IP address? How do the devices receive their IP address? The devices receive their IP address via DHCP (Dynamic Host Configuration Protocol). The automatically assigned addresses can then be permanently assigned. This is particularly useful and necessary for interaction with other applications and systems, such as for video streams or device API connections. How many intercom stations can I connect? How many intercom stations can I connect? Mesh systems support up to 9,999 devices. Depending on the size of the system and the application, we recommend an on-premises server , which offers professional control station functions as well as single-point integration with third-party systems. Does “mesh” have a queue for multiple calls? Does “mesh” have a queue for multiple calls? Devices can manage up to 20 incoming calls, allowing you to switch between calls and forward calls. Professional control room functions such as priorities require an on-premises server. How can I configure the advanced settings? How can I configure the advanced settings? All settings can be configured directly on the individual devices as before. How do I configure a door opener? How do I configure a door opener? These are configured automatically. Can I use cloud services such as mobile or web clients? Can I use cloud services such as mobile or web clients? These features are not currently available and are planned for a future release. Supported Devices Symphony MX (SymMX) Stations with touchscreen od10 outdoor station od5 outdoor station id5 indoor station for wall and desk id8 indoor station for wall and desk Vandal resistant stations WS 300V CM stations WS 311V CM DA stations for accessibility WS 311V CM emergency call stations Stations od1 stations with and without camera Modules im6 with support for touch displays and cameras im3 with camera support
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Smart Stadium Safety | Tarczyński Arena Wroclaw
Success Story: Safety in the stadium Tarczynski Arena Wroclaw Overview Challenge Solution Technical data Video Result Free download Challenge Large-scale events in general and sports facilities in particular pose quite a challenge for security professionals. When thousands of people are coming together, vandalism, riots, etc. can happen. Therefore, effective security management systems are key. Effective communication is of utmost importance during mass events, highlighting the need for reliable and innovative solutions that streamline information exchange and reduce response time. Through modern touch Intercom stations, visitors would be able to communicate problems to security officials immediately. With a local GE800 server and the virtual Intercom server VirtuoSIS, C&C Partners combined two technologies for even more flexibility. Customer Information Tarczyński Arena Wrocław is a sports and leisure venue boasting a seating capacity of 45,100. Apart from serving as the home ground for the WKS Śląsk Wrocław football team, the stadium also hosts a wide range of sporting events and concerts. More info Solution To enhance the safety and efficiency of the stadium, C&C Partners have carefully tailored a range of solutions to suit the unique characteristics of the facility. These solutions ensure the well-being of guests, technical staff, athletes, and artists, while safeguarding the functionality and security of the Wrocław stadium. Additionally, they effectively optimize the management costs associated with the venue. The systems implemented are designed with specific features and open interfaces, facilitating seamless integration with other devices within the facility. This modular approach not only guarantees the ongoing safety of the investment but also enables future expansion possibilities. Technical data Technical data EE900A OD10 OD5 ID5 desktop model (with and without handset) ET808A ET908A WS200 WS210 S6 server with VirtuoSIS software GE800 server Video Video Result Tribunes Emergency call stations strategically positioned in the stadium offer a combination of proven quality and cutting-edge technology. These stations feature emergency buttons that enable guests to establish direct voice communication with the security system operator. This seamless communication capability facilitates swift interventions, first aid, and the dissemination of crucial messages to participants attending cultural or sports events. Offices, passageways, toilets At the rear of the grandstand, four compact office buildings have been constructed. Within this office section, C&C Partners has integrated an Intercom communication system that facilitates crystal clear communication throughout the offices and corridors. The system also enables public address, individual announcements, and even background music. A notable advantage of this system is its ability to establish seamless communication with information points within the office building. Moreover, the Intercoms located in the accessible restrooms for people with disabilities, serve as a convenient call system. Parking Within the premises of three car parks, including a multi-storey facility, an advanced intercom communication system has been installed. This system offers the convenience of talking to the car park operator prior to entering the facility. Additionally, it facilitates public address, individual notifications, and emergency alerts and calls. This comprehensive intercom system creates effective communication channels for the smooth operation and enhanced safety of the car parks. Advantages at one glance High system availability through self-monitoring prevents outtimes Superior speech intelligibility regardless of background noise in the stadium Interfaces to third-party systems for unlimited possibilities Multi-level cyber security to protect and secure customer data in times of increasingly sophisticated cyber threats Customer Voice Anna Kacperska Representative of the management board in charge of marketing and PR Sports facilities attract large numbers of visitors, making safety a paramount concern. Ensuring the security of stadiums is a significant challenge due to the potential risks associated with mass events like matches and concerts. These events can create a heightened risk of aggression, vandalism, fires, and riots. To address these challenges, it is crucial to implement robust security management strategies supported by advanced security systems. Case Study Tarczynski Arena Wroclaw Free download Download
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Reus Mobilitat i Serveis | Smart Mobility Solution
Success Story: Secure access in parking Reus Mobilitat i Serveis Overview Challenge Solution Result Free download Challenge Reus Mobilitat i Serveis operates a network of ten car parks, all monitored and managed remotely from a Central Control Room. To improve security, RMS planned to keep both vehicle and pedestrian doors closed around the clock in several facilities. This required a pedestrian access control system capable of identifying users without the need to call the control center. The goal was to ensure 24/7 smooth and secure access, reduce unnecessary calls, and improve the overall user experience. The project initially covered two parking facilities, with plans to expand to additional sites in the future. Customer Information RMS is Reus’s municipal mobility company, managing car parks, on-street parking, urban transport, and related services with a focus on innovation and sustainability. Reus, known for its modernism and heritage, is often looked to for smart city management. More info Solution Depending on the entrance characteristics, Reus Mobilitat i Serveis installed either an ID5 indoor intercom station or an OD5 outdoor intercom station. To ensure accessibility and visibility, the stations automatically switch from announcement mode to keypad mode when someone approaches. Even users unfamiliar with such devices are guided intuitively by the design and the screen’s activation. Through the intercom station, customers simply enter their license plate number on a web form displayed on the screen. A script then verifies whether the vehicle is inside the facility. If confirmed, the pedestrian door opens, and an authorization message is displayed. For additional support, the call button was configured to connect users directly to the control center if the system does not recognize the license plate. This solution combines automation with a smart, user-friendly interface to provide intuitive and efficient access. Importantly, RMS already manages license plate recognition data centrally, so the system only facilitates the decision-making process. Commend acts not as an access control provider, but as an enabler of smart infrastructure. Result Reus Mobilitat I Serveis chose Commend for its comprehensive range of SIP-based solutions and its reputation for long-term, future-proof systems. After visiting the Commend’s stand at last year’s Smart City Expo, they were particularly impressed by the flexibility of the intercom screens — particularly their ability to display any desired content with full control, as well as their large size, which allows both the text box and the alphanumeric keypad to be shown clearly. The solution allows the customer to retain complete sovereignty over its data and independently manage access control. Furthermore, the trust built between Leo Blazquez, the alma mater behind Reus’s smart city initiatives, and Roger Canyelles helped consolidate this collaboration. Customer Voice Eva Solernou Control Room Manager at Reus Mobilitat What really makes the difference for us is the flexibility and control this system gives. It fits seamlessly into our operations and supports our goal of offering a smooth, modern mobility experience. It’s exactly the kind of smart infrastructure we want to build on Case Study Reus Mobilitat i Serveis Free download Download
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Operational safety | EPS Kostolac industrial communication
Success Story: Operational safety in the mining industry EPS Kostolac Overview Challenge Solution Technical data Result Free download Challenge The client needed reliable and continuous communication between the spreader’s control cabin and personnel located along conveyor belts and service zones. Due to high noise, long distances, and machine complexity, traditional radio communication was insufficient. There was also a need to integrate audio communication with light and sound signaling to improve safety and response speed in emergencies. The main challenges included high on-site noise levels, long communication distances between the cabin and conveyor workers, a limited number of operators for a large machine, and significant safety risks. Customer Information Elektroprivreda Srbije (EPS) is a state-owned electric utility. The TEKOB3-081-BWSR spreader at the Kostolac plant handles coal as part of EPS’s integrated mining-energy system, covering coal production, transport, and electricity generation. More info Solution An IP-based intercom system by Commend, specifically designed for demanding industrial environments , was installed on the TEKOB3-081-BWSR coal spreader. The system enables secure and clear communication between operators in the control cabin and personnel managing conveyors and service areas. Installed devices provide reliable two-way audio communication, integration with signaling and machine control systems. The system is fully IP-based, connected via the spreader’s internal network, enabling real-time two-way communication, signal control, and alarm integration. Devices are designed for harsh industrial conditions with dust, noise, and vibrations. A Commend system was chosen for its: Robust IP65/IP66 construction, adapted for harsh industrial conditions Exceptional audio clarity , thanks to digital sound processing and noise cancellation Modular IP architecture, allowing flexible positioning and system expansion Integration with signaling devices, including light and sound alarms High reliability and support for 24/7 uninterrupted operation Technical data Technical data Installed equipment includes the following components: 1 x GE800EU (Intercom Server) 5 x EE7506H (IP Industrial Intercom) 1 x EE380AAS (Control Desk Intercom) 1 x AF250H (Amplifier) 2 x CLS30HG70V (Horn loudspeaker) Result The installed Commend intercom system enabled: Fast and secure two-way communication between all key machine points Clear audio even in high-noise and vibration conditions Integration with machine signaling and alarm systems Instant cabin call from any machine location Increased safety and crew coordination The project resulted in faster message transmission, improved safety, and better crew coordination. The system offers simplicity, long-term reliability, and durability in harsh conditions (IP66-rated), delivering crystal-clear sound even in noisy industrial environments. Customer Voice Marko Pujić Project Manager at EPS Kostolac For the new TEKOB3-081-BWSR spreader at EPS Kostolac, we needed a robust and reliable communication system. Commend met all requirements – from sound quality to resistance to extreme working conditions. Implementation was precise, and the system works flawlessly. We are satisfied with both the technical solution and the support during execution. Case Study EPS Kostolac Free download Download