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Mentions légales
Legal & Imprint COMMEND FRANCE S.A.S 155, rue du Dr Bauer Energy Park F-93400 Saint Ouen France Managing Director: Martin Gross Phone +33-1-49-18-16-40 Fax +33-1-49-18-16-41 E-mail commend@commend.fr Website www.commend.fr Privacy Policy Legal & Imprint Commend International GmbH
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Terms and Conditions
COMMEND UK LTD Standard Terms and Conditions FOR THE SALE OF EQUIPMENT AND SERVICES – 1ST MAY 2019 COMMEND UK LTD Commend House Unit 2, M11 Business Link, Parsonage Lane Stansted CM24 8GF, UK 1. DEFINITIONS 1. DEFINITIONS i. ‘Buyer’ means the party who has placed the purchase order on the Supplier; ii. ‘Conditions’ means these terms and conditions; iii. ‘Contract’ means the contract between the Buyer and the Supplier consisting of the Order and these Conditions; iv. ‘Order’ means the purchase order placed by the Buyer; v. ‘Price’ means the sum to be paid by the Buyer to the Supplier; vi. ‘Product’ or ‘Products’ means any Special Equipment and/or Standard Equipment; vii. ‘Quotation’ means the written quotation given by the Supplier to the Buyer; viii. ‘Services’ means the work and/or services specified in the Order to be performed by the Supplier to the Buyer upon acceptance of the same. ix. ‘Special Equipment’ means any non-standard or bespoke Product; x. ‘Standard Equipment’ means any catalogue Product; xi. ‘Supplier’ means Commend UK Ltd; 2. GENERAL 2. GENERAL 2.1 Any Order placed upon a Quotation or otherwise shall be accepted entirely at the discretion of the Supplier and if so accepted shall only be accepted upon these Conditions. 2.2 The Contract will be formed on acceptance by the Supplier of the Order placed by the Buyer. 2.3 These Conditions shall apply to the Contract to the exclusion of any terms or conditions stipulated or referred to by the Buyer and shall prevail over any contrary, different or additional terms or conditions howsoever communicated. 2.4 No other agreement, representation, promise, undertaking or understanding of any kind unless expressly confirmed by the Supplier in writing shall add, vary or waive any of these Conditions. 3. PRICES 3. PRICES 3.1 Unless otherwise stated, all prices quoted are ex-works and exclusive of VAT, other taxes and duties, and carriage. Delivery instructions received with order determine cost – forwarding quotations for export are available upon request. 3.2 The Supplier’s price list shall not form part of the Contract. 3.3 Subject to Clause 3.5, the Price may be varied by the Supplier at any time prior to acceptance of an Order. 3.4 The Price shall be in pounds sterling unless otherwise agreed by the parties. 3.5 Any price set out in a Quotation will remain available for acceptance for a period of 95 days after the date of the Quotation. 4. PRODUCT INFORMATION 4. PRODUCT INFORMATION 4.1 All sales information and equipment specifications are correct at the time of printing, however, the Supplier reserves the right to withdraw, upgrade and enhance equipment without prior notice and/or replace them with items of equivalent specification. 4.2 No other specification, descriptive material, written or oral representation, correspondence or promotional/sales materials shall form part of or be incorporated by reference into the Contract. 5. DELIVERYTIMES 5. DELIVERYTIMES 5.1 Any times for delivery are estimates only and although the Supplier will use reasonable efforts to deliver the Products in accordance with the times specified, time is not of the essence. 5.2 Generally, the delivery time shall be 4-6 weeks for Standard Equipment and 6-8 weeks for Special Equipment or, as stipulated in the Quotation. The delivery time commences from date of receipt by the Supplier of a written Order from the Buyer but this should be checked at the time of order placement. Delivery times may vary depending on the then current production schedules or the time of delivery of items to us from our suppliers. 6. DAMAGE IN TRANSIT 6. DAMAGE IN TRANSIT All Products should be examined at the time of delivery. No allowance will be made for shortages or damage unless the Supplier receives written notice thereof within seven days of delivery. In the event that notification is not received by the Supplier in the required time the delivery shall be deemed complete. 7. WARRANTY 7. WARRANTY 7.1 All of the said Products manufactured by Commend International GmbH is warranted for 24 months from the date of dispatch by the Supplier as shown on the Delivery Note. 7.2 Products supplied from sources other than Commend International GmbH is supplied with the manufacturer’s warranty term. 7.3 The Supplier’s warranty is "return to base". Faulty units must be returned pre-paid for repair or replacement. If the failure is within the terms of the warranty, the subsequent return of the item is free of charge. 7.4 The warranty covers only faulty workmanship in manufacture or faulty materials. The Supplier will not be liable for any damage to the said equipment caused by any act of God, flood, lightning, thunderstorm, vandalism, misuse, accidental damage or any unauthorised work on the equipment. All other equipment including site cabling to which the said Products are connected is expressly excluded. 7.5 For Products requested to be repaired under warranty "on site" the Supplier reserves the right to charge for labour, travelling and associated expenses to and from site. On-Site Warranty cover is available as an optional extra at the time of order. Please refer to the separate document ‘On-Site Warranty Cover – Terms& Conditions, latest revision, available upon request. 8. PAYMENT TERMS 8. PAYMENT TERMS 8.1 Unless otherwise agreed, payment terms are strictly thirty days from date of invoice, subject to prior credit approval. 8.2 Where Products and Services are to be supplied against the same Order, both Products and Services will be invoiced upon dispatch of the Products. Any other element requiring site attendance or any Order for just Services will be invoiced at the point of order of the Services and the same payment terms will apply. 8.3 A counterclaim or set off shall not entitle the Buyer to withhold payment. 8.4 The Supplier shall be entitled to charge interest at the Barclays Bank Base Rate plus 4% per annum on outstanding payments from the date of delivery up to and including the date payment is received by the Supplier. 8.5 In the event the Buyer fails to make payments in accordance with this Condition 8 the Supplier shall be entitled, without prejudice to any other rights it may have, to suspend deliver or performance of any outstanding Orders (in whole or in part) without liability until payment is made in full of all outstanding sums. 8.6 The Supplier reserves the right at its sole discretion and at any time to withdraw or change any credit facility that may have been granted by the Supplier to the Buyer. 9. TITLE OF GOODS AND RISK 9. TITLE OF GOODS AND RISK 9.1 Notwithstanding delivery to the Buyer, the Supplier shall be legally and beneficially entitled to the ownership of the Products until payment of the purchase price or all debts owed by the Buyer to the Supplier. Until such payment, and subject to the following provisions, the Buyer holds the Products as bailee of the Supplier and owes to the Supplier the normal fiduciary obligations of a bailee by way of custody in respect of the Products. 9.2 In so far as the Buyer shall, or shall purport to, offer for sale and sell the Products, it shall do so only at the best obtainable price in the ordinary course of its business as principal and not as agent for the Supplier. The Supplier shall, by reason of the said relationship of bailment between the Buyer (as bailee) and itself (as bailor), be and remain legally and beneficially entitled to the proceeds of sale and the Buyer shall pay such proceeds of sale into a separate account or, otherwise, shall ensure that all the proceeds of sale are kept by or on behalf of the Buyer in a separate and identifiable form. The proceeds shall not be paid into an overdrawn bank account. Upon receipt of the proceeds of sale, the Buyer shall discharge the debt due to the Supplier and shall not use or deal with the proceeds of sale in any way whatsoever until such debt has been discharged. 9.3 Notwithstanding the prior contents of this clause risk in the Products shall pass to the Buyer upon delivery but where the Buyer nominates a carrier other than that selected by the Supplier to deliver the Products, the risk shall pass to the Buyer on the earlier of the Products being passed to the Buyer’s nominated carrier or leaving the Supplier’s premises. 10. CANCELLATION 10. CANCELLATION 10.1 Cancellation of any Purchase Order by the Buyer must be advised in writing and prior to delivery. 10.2 If such cancellation is received more than 7 days after receipt of the Purchase Order by the Supplier and prior to delivery, such order will be subject to the following destocking/cancellation charges: (i) for Standard Equipment 50% of the sales value of the Purchase Order subject to a minimum charge of £500 (plus VAT), and (ii) For Special equipment 80% of the sales value of such equipment, subject to a minimum of £500 (plus VAT). 10.3 Any application for credit return after delivery has taken place will be considered on an individual basis and the amount of any destocking charge will be solely determined by the Supplier. 10.4 The Supplier reserves the right to vary these charges according to circumstances. Generally, only goods under 3 months old will be considered for credit return. 11. LIMITATION OF LIABILITY 11. LIMITATION OF LIABILITY 11.1 The Supplier’s liability to the Buyer under the Contract shall not in respect of any and all direct loss caused by the negligence of or breach of any obligation hereunder of the Supplier, its agents or employees exceed the Price. 11.2 The Supplier shall have no liability to the Buyer for any loss (including loss of profit or other economic loss (direct or indirect), indirect or consequential loss) or damage of any nature (howsoever caused) or loss or damage (contractual, tortious, breach of statutory duty or otherwise) arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Supplier or in any other way out of or in connection with the performance or purported performance of or failure to perform the Contract except for death or personal injury resulting from the Supplier's negligence; or fraudulent misrepresentation. 11.3 In case where the Supplier, its agents or employees are asked to recommend Products to meet the Buyer’s requirements the Supplier does not warrant, represent or undertake that the purchase of the products will satisfy the Buyer’s requirements. All recommendations about any Product or Products by the Supplier are recommendations only and the Supplier accepts no responsibility if any products sold fail to meet the Buyer’s requirements or purpose or to achieve a particular result. 12. TERMINATION 12. TERMINATION The Supplier may at its discretion suspend or terminate the Contract if the Buyer fails to make any payment when and as due or otherwise defaults in any of its obligations under the Contract with the Buyer or the Buyer becomes insolvent, has an administrative receiver appointed of its business or is compulsorily or voluntarily wound up or ceases or threatens to cease trading or the Supplier bona fide believes that any of those events may occur, and in case of termination may forfeit any deposit paid. 13. FORCE MAJEURE 13. FORCE MAJEURE 13.1 The Supplier shall be under no liability for any delay or failure to perform any of its obligations under the Contract in the event of Force Majeure. Following notification by the Supplier to the Buyer of such event, the Supplier shall be allowed a reasonable extension of time for the performance of its obligations. 13.2 For the purposes of this Condition, "Force Majeure" means any act or circumstances beyond the Supplier's reasonable control including, but not limited to Act of God, act of terrorism, war, rebellion, riot, sabotage, fire, explosion, flood, drought, failure of power supply or other utilities, lock-out, strike or other action taken by employees in contemplation or furtherance of a trade dispute or any change in legislation. 13.3 If an event of Force Majeure continues for a period of twenty-one days from the date of notification by the Supplier to the Buyer in accordance with Condition 13.1, then the Supplier may terminate the Contract forthwith without prejudice to any rights of the parties in respect of a breach of the Contract occurring prior to such termination. 14. WAIVER 14. WAIVER In the event that either party does not insist upon strict performance of any of these Conditions then this shall not be deemed a waiver of any rights or remedies nor of any subsequent default. 15. INVALIDITY 15. INVALIDITY The invalidity, illegality or unenforceability in whole or in part of any provision of these Conditions shall not affect the validity of the remaining provisions. 16. ASSIGNMENT 16. ASSIGNMENT 16.1 The rights and obligations of the Buyer under the Contract may not be assigned or transferred in whole or in part without the prior written consent of the Supplier. 16.2 The Supplier may without obtaining the consent of, or giving notice to the Buyer, assign or sub-contract all or any of its rights and obligations under the Contract. 17. ENTIRE AGREEMENT 17. ENTIRE AGREEMENT The Contract contains the entire understanding and agreement between the Supplier and the Buyer in respect of the subject matter of the Contract and supersedes all prior oral or written communication, undertakings and any practice or course of dealing applying between the Supplier and the Buyer. 18. GOVERNING LAW 18. GOVERNING LAW These Terms and Conditions are subject to English Law and subject to the exclusive jurisdiction of the courts of England and Wales. Standard Terms and Conditions for the Sale of Equipment and Services – 1st May 2019 - Commend UK Ltd. Download as PDF.
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End Users
End Users As a business relying on seamless communication and collaboration, you know how critical it is to have reliable, cutting-edge technology that works flawlessly for your team. Working with Commend UK means you're not just buying a product—you're entering into a partnership designed to ensure that your communication systems are not only up and running, but optimised for your business's needs. Our goal is to provide you with more than just technology; we’re here to help you maximise your communication infrastructure’s potential, from initial deployment through ongoing support and maintenance. We understand that every business is unique, which is why we focus on delivering tailored solutions, comprehensive support, and proactive services to ensure your systems run smoothly, securely, and efficiently. What’s In It For You? 1. Solution Demonstrations We begin by offering you personalised solution demonstrations to ensure you understand exactly how our technologies can meet your needs. These live demos give you a clear, hands-on look at how our systems will work in your real-world business environment, showcasing the specific features and capabilities that align with your goals. By seeing the solution in action, you get a direct sense of how it will enhance your communication and collaboration processes, helping you make confident decisions with a full understanding of what you’re getting. 3. Service Level Agreements (SLAs) We offer Service Level Agreements to provide you with clarity and peace of mind when it comes to system uptime, response times, and issue resolution. Our SLAs are tailored to meet the specific needs of your business, ensuring that your communication systems are always available and performing at their best. Whether you need guaranteed uptime, quick responses, or priority resolution for mission-critical issues, our SLAs ensure that we’re meeting your service expectations. You can count on us to address your concerns in a timely manner, ensuring that any disruptions are minimised. 2. Software Assurance With Software Assurance , you can rest assured that your systems will always be up to date with the latest features, security patches, and performance improvements. We include regular software updates and fixes as part of the package, so you don’t have to worry about the operational risks associated with outdated technology. Software Assurance also ensures that you’re always benefiting from the most recent innovations in communication technology, allowing your business to stay competitive and efficient with minimal disruption to your operations. 4. System Health Checks System Health Checks are a vital part of our ongoing support for your business. These regular, proactive evaluations ensure that your communication systems are running at peak efficiency. We analyse performance, security, and overall health, identifying potential issues before they become problems. By conducting health checks, we help prevent system downtime and optimise your communications infrastructure, making sure everything is working as it should and helping you avoid costly surprises. If any improvements or adjustments are necessary, we provide actionable recommendations to keep everything running smoothly. In working with us, you’re not just implementing a communications system—you’re investing in a comprehensive solution that will evolve with your business. Our focus is on providing you with the tools and support necessary to optimise your operations, enhance collaboration, and keep your business running smoothly—today and into the future. Hall of Fame Interested in a partnership with Commend? We’d love to hear from you! Please feel free to get in contact with us. We are excited to introduce you the world of Commend. Contact
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System Integrators
System Integrators At Commend UK, we understand the demands System Integrators face in designing and implementing communication systems that meet the specific needs of clients. That’s why we work closely with system integrators, like yourself - offering tailored support, high quality products, robust resources, and collaboration to ensure smooth deployment and long-term performance. With our help, you can integrate our communications technologies more effectively, optimising client satisfaction, and growing your business. What We Provide for You 1. Dedicated Account Manager As a valued partner, you will have access to a dedicated Account Manager who understands your business and client base. Whether you need guidance on new solutions, assistance with project scoping, or strategic advice for growth, your Account Manager will provide personalised, friendly service, making sure you have the resources and support necessary to succeed. 3. Engineering Services Our engineers are highly skilled in the deployment of our communication systems, and can assist with everything from initial architecture planning to on-site installation and configuration. With their expertise, you can ensure that your solutions are fully optimised, efficient, and aligned with the clients’ operational goals. 5. Sales and Solutions Training We offer comprehensive Sales and Solutions Training programs tailored specifically for system integrators. These sessions are designed to help you understand our product portfolio in depth, so you can effectively sell and deploy our communication solutions. Our training covers product features, benefits, and use cases, as well as sales strategies and best practices. By equipping your team with the knowledge they need, we ensure that you can effectively position our solutions to meet client needs. 2. Support from the BID Team From the initial design phase through to the final implementation, the BID team offers expert support to help you identify the right solutions for your clients. They provide in-depth technical consultation, assist with system configuration, and offer implementation advice, ensuring that projects are executed flawlessly. 4. Commend Partner Events As part of our commitment to building strong relationships with our partners, we invite you to attend our exclusive Partner Events . You’ll have the opportunity to network with peers, engage with product experts, and learn about new solutions and product innovations. Our Partner Events also give you a chance to interact directly with other system integrators, share experiences, and discover best practices that can help grow your business. 6. Deal Registration To further support your business, we offer a Deal Registration program, which provides you with added protection and benefits when working with our products. When you register a deal, you’re guaranteed to receive priority attention from our team, as well as additional incentives and other benefits. Be part of it At Commend UK, we value our partnerships with system integrators and are committed to providing you with the resources and support you need to succeed. With our expertise, collaborative approach, and wide range of partner-focused benefits, you can confidently expand your capabilities, grow your business, and stay ahead in this competitive market.
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Relationships
Relationships Matter At Commend UK, we understand that strong relationships are the cornerstone of our success. Whether it’s fostering connections within our team, building partnerships with clients, or engaging with our community, relationships drive our mission forward. Strong relationships foster an environment of collaboration, where ideas flow freely, and innovation thrives. By understanding our customer’s needs and building trust, we create lasting partnerships that go beyond transactions. This trust not only enhances teamwork but also strengthens our relationships with our clients, ensuring that we meet their needs with integrity and reliability. OUR CORE VALUES Customer Focus We recognise that our customers are the foundation of our success over the past 50 years. We are dedicated to listening and responding positively to their needs, while continuously fostering strong relationships with both new and existing customers. Teamwork You’ve probably heard the saying, "Teamwork makes the dream work." At Commend, we embody this philosophy. We treat our team like family, fostering open communication and supporting one another. By leveraging individual strengths and aligning our talents, we work together towards a shared vision. Support At Commend, we are committed to being a trusted partner, dedicated to helping our customers thrive. We don’t wait for problems to arise; we actively seek feedback and anticipate our customers' needs. Our dedicated team is always ready to assist, ensuring that we’re there for our customers at every stage of their journey. Reliability We prioritise reliability because it reflects our unwavering commitment to earning a reputation for trust and dependability. Being reliable strengthens our resilience as a business, enabling us to maintain consistency and work effectively as a team. This collaboration allows us to grow and thrive as an organisation. Excellence Excellence is central to everything we do at Commend. We strive to achieve and uphold the highest standards across our employees, products, and services. By delivering excellence, we go beyond our own expectations, demonstrating our commitment to outstanding quality and making a genuine effort to attain that level of distinction. Coming soon! Collaborate with Us Soon we'll welcome you to our Partner Portal, designed to empower our valued partners with the tools, resources, and support they need to thrive. This centralised platform offers a range of benefits and perks tailored to enhance your partnership experience and drive mutual success.
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Eltefa
When experts from the skilled trades, industry, commerce, planning and architecture meet again at eltefa, you won't want to miss it. Take advantage of this industry get-together for exchanging ideas on site and as a forward-looking information and further training platform. That's because eltefa connects – industries, technologies, solutions and applications.
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Parken
The exhibition will showcase the entire spectrum of the parking industry, from parking structure renovation to cash-free payment systems and smart mobility apps. Take advantage of this opportunity to discover the latest trends and developments in the industry over the course of two show days! Exchange ideas with fellow professionals, make new contacts and be part of the action when the course is set for tomorrow's parking solutions.
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New Security
New Security is the only Belgian trade fair with a focus on burglary prevention, fire protection, access control, CCTV, cybersecurity and monitoring and provides an overview of the range on the market. Some eighty exhibitors (importers, manufacturers, wholesalers and integrators) show the latest products and trends. The fair is recommended for both installers and professional end customers.
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Nos partenariats
ADHÉSIONS DE COMMEND FRANCE PARTENARIATS Commend France est membre d'associations référentes qui confirme son engagement envers l'excellence, l'innovation et les normes de qualité les plus élevées dans le secteur de la sécurité et de la communication. FRENCHSHIELD FRENCHSHIELD GIE est le fruit d’une association d’experts français. A travers ce regroupement, il conçoit et propose des solutions intégrées (Sécurité/Sûreté/Défense), adaptées aux besoins et contraintes des organisations étatiques et privées, en mettant en réseau les compétences et les connaissances de spécialistes. Un interlocuteur unique et partenaire à échelle humaine pour ses clients, le FRENCHSHIELD GIE propose un accompagnement de A à Z comprenant du conseil en architecture sureté, du développement de solutions et de la recherche. Découvrir le Frenchshield AN2V L'AN2V est une association loi 1901 créée en 2004. C'est un think tank des technologies de sûreté, qui a la particularité d'associer à la fois les utilisateurs, les institutionnels et les industriels concernés. Son objectif est de mutualiser les connaissances, de promouvoir les bonnes pratiques et de contribuer à identifier et traiter les blocages au développement de ces technologies. L'association compte plus de 150 fournisseurs membres en 2023, représentant tout l'écosystème : bureaux d'études, constructeurs, distributeurs, intégrateurs… Près de 1 000 utilisateurs publics et privés participent à ses travaux. Découvrir l’AN2V SPAC® SPAC® fédère les acteurs européens de la sécurité logique et physique pour promouvoir l’information, la formation et la normalisation. En soutenant des initiatives telles que le standard SSCP®, SPAC agit en faveur d’une sécurité européenne plus autonome et interopérable. L’alliance accompagne les entreprises dans l’adoption de solutions ouvertes et durables, tout en valorisant le savoir-faire français et européen, notamment face aux enjeux comme la directive NIS, le RGPD ou le Cybersecurity Act. Découvrir le SPAC® ANITEC ANITEC fédère plusieurs centaines d’entreprises, des TPE/PME aux grandes entreprises, spécialisées dans l’intégration et la maintenance, mais aussi des acteurs de la filière : industriels, bureaux d’études, distributeurs ou encore centres de formation. L’organisation soutient ses adhérents avec des actions concrètes : montée en compétences, reconnaissance des savoir-faire via des certifications (APSAD, QUALIFELEC) et diffusion d’informations pratiques. Présente sur tout le territoire, ANITEC œuvre pour anticiper les évolutions techniques et accompagner les entreprises vers l’excellence. Découvrir l’ANITEC