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Active Device Management via Symphony Cloud
Add-on service Active Device Management Active Device Management is a new set of services offered by Symphony Cloud , designed to provide advanced device management capabilities, including automatic firmware updates, active monitoring and much more. This service even enables Mesh and on-premise hosted devices to connect to the cloud, and thus to be managed centrally and remotely. It is designed to play a key role in the Symphony Cloud ecosystem, offering a comprehensive solution for advanced device management needs. Symphony Cloud Purely cloud-based infrastructure: Our highly scalable, feature-rich platform that leverages current and future cloud technologies, including AI, to deliver flexible, cloud-based solutions. More info Symphony On-Prem In-house server: Commend VirtuoSIS, the world’s first fully software-based Intercom server, offers powerful control desk features, extensive integration options, and high availability – while keeping all data on-site. More info Symphony Mesh No server: The latest Commend Symphony MX and BF devices can operate without a server, forming a smart, cost-efficient communication network ideal for smaller setups. More info Key Features Automatic Firmware Updates Automatically updates device firmware to ensure the latest security patches and features are installed. No more need to do this manually for every device. Asset Management Offers centralised management of all devices. Remotely resolve problems, e.g. restart, connectivity, reset. If you are only using an on-premises system (and no other cloud services like the Web Client, Ivy, etc.), you will automatically benefit from the advantages of the new System Management in Symphony Cloud , providing features like project overviews and dashboards. Active Monitoring and Notifications Proactively monitoring devices in real-time. Benefits Enhanced Cyber Security Automatic updates and active monitoring significantly reduce the risk of cyber threats. Proactive Device Management Reduces downtime and improves the overall system health Centralised and Remote Management Allows for the management of a large number of devices from a single platform, remotely, enhancing operational efficiency. Q&A Who is this made for? Who is this made for? The new service, Active Device Management, is designed to be valuable for both system integrators and end customers, particularly those managing large numbers of devices or requiring enhanced device management capabilities. How is this different from device configuration? How is this different from device configuration? Configuring devices, including buttons, call scenarios, display layout and much more is essential to use your system and will therefore always be free of charge. Active Device Management (ADM) is an additional service and a powerful tool for maintaining devices remotely and centrally, improving overall cybersecurity, system health, and performance. A simple example: Updating your devices is also possible without this new service, however you need to do it manually for each device. If you want automatic firmware updates for more efficiency of your big system, then you need ADM. Where can I get this? Where can I get this? Active Device Management is offered as a paid subscription service. Find more information about licencing in the data sheet . For more information, please reach out to your local contact person. Contact us What about availability? What about availability? This service is available for all system topologies, not just purely Cloud-based infrastructures. This includes Mesh Systems as well as On-Premise infrastructures using VirtuoSIS. Are all Commend devices compatible with this service? Are all Commend devices compatible with this service? Active Device Management is available for all devices from the Symphony MX and BF product families. What can I expect in the future? What can I expect in the future? Additional features will be introduced in the future. Our phased approach ensures continuous improvement and enhancement of the service, addressing evolving customer needs and technological advancements.
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8 Key Benefits of Cloud Services | Intercom Cloud
8 Key Benefits of Cloud Services Symphony Cloud First off, it's useful to bear in mind that the "Cloud" is not a single physical entity but an extensive worldwide network of remote servers, each dedicated to specific functions. Thanks to this architecture, IT services that were traditionally hosted in-house can be made available anywhere in the world over an Internet connection – no need for locally installed software. Benefit #1 Central management of global infrastructures Thanks to cloud-native communication, operators of buildings are no longer limited to in-house IT equipment when it comes to building communication and security. Instead, they can easily manage the networked communication components across multiple sites for potentially many thousands of tenants in locations all over the globe - instantaneously, with just a few gestures on their mobile device. Benefit #2 Easy deployment of security updates and new functions Cloud support also takes the hassle out of deploying security updates and adding new functions to intercom stations. Newly deployed software releases and firmware updates by Commend instantly raise the security or functionality of every connected device to the next level - without any interruption for users. Benefit #3 Full-scale platform updates in the background Even updates of the entire Symphony platform itself are a breeze. Gone are the days of system update downtimes that had to be scheduled carefully to minimise interruptions for users. Cloud natives like Symphony perform their updates in the background, with new functions (instead of interruptions) as the only clue that an update has taken place. Benefit #4 Unlimited scalability Cloud services come with the crucial advantage of being easily and instantly scalable to virtually any size. For customers, this means that they only have to pay for what they actually use. Unified communication easily and instantly scales up or down to anything between single-tenant arrangements to global multi-site complexes with 100,000 tenants. In terms of consumer costs, these are good weather clouds indeed. Benefit #5 Instant universal accessibility Characteristically, cloud services like Symphony Cloud communication can be accessed anywhere, everywhere. Where you install your Intercom stations doesn’t matter – whether it’s here or on the other side of the globe. You can always rely on them running the latest software. And since that software is maintenance-free, there is no need to bother with user rights management either. So in terms of administration, the clouds are lifting as well, thanks to cloud services. Benefit #6 No need for in-house IT management This is another cost-saving factor to take into account. Symphony's IT is all managed and maintained by Commend and its infrastructure partners. After all, you wouldn't expect to drive a hired chauffeur-driven car yourself, would you? Benefit #7 Full compliance with ISO 27001 Symphony cloud services are natively designed to conform fully with ISO/IEC 27001 information security standards on security risk management and security controls. Benefit #8 Compliance with data privacy regulations Data privacy is a hot issue - and a top priority in the design of Symphony cloud services, from the concept stage through to development and implementation. " Privacy and security by design " (and not as a half-hearted add-on) is crucial when it comes to meeting data protection legislation (e.g., the EU's General Data Protection Regulation). It's also essential for fortifying cloud services against cyber threats of various kinds. Symphony Cloud
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Logic Control Module | ComPLC for Intercom Systems
Controlling and signalling ComPLC – Smart boost for logic control With the ComPLC software package we offer a powerful solution that makes it easy, efficient and flexible to control the behaviour of equipment within a Commend Intercom environment. The software can be used in combination with the Intercom Server’s built-in standard set of I/O control functions and adds the ability to communicate directly with third-party systems via standard protocols such as ModbusTCP (for industrial equipment), KNX (for building equipment) and Commend’s own ICX (for Intercom equipment). This way, it is possible to custom configure a wide range of behaviours across all connected systems. Drag-and-drop ease ComPLC comes with its own configuration GUI, which is extremely easy and intuitive to use. All elements can be placed and arranged by simple dragging and dropping, which makes programming even complex logic signal controls a breeze, even for operators with only a basic technical understanding. Although very easy to use and learn, ComPLC offers an extremely flexible set of control elements. This gives operators the freedom to cover virtually any control scenario and fine-tune their control sequences to their every need – all without the need for special software. Once the configuration of the logic control sequence is finished, it can be uploaded and run on a VirtuoSIS software-based Intercom Server. Examples Here are some interesting examples that leverage the power of ComPLC Automatic sending of e-mails in case of specific Intercom system events (e. g., if a device or connection fails). Time-controlled event sequences involving any combination of devices (e. g., door opens in the morning and closes in the evening; a building alarm is armed automatically one minute after locking the main entrance door). Automatic time-scheduled volume adjustment for Intercom stations and loudspeakers (e. g., high volume during the day, low volume overnight). Monitoring of third-party equipment via SNMP (e. g., automatically texting IT staff or showing a message at the Control Desk in case of a router failure). Configuring mantrap arrangements as used in banks or high-security areas (whenever one door opens, the other one closes automatically. And many more possibilities Built-in troubleshooting support A special feature highlight introduced with ComPLC is called “Online Mode”: clicking a button on the user interface will list all traced operations of the custom configured logic controls in real-time. Especially when it comes to tracking design errors in logic control sequences, operators will find this an extremely useful feature that will save them a lot of time and effort.
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High Availability | Symphony Cloud Solutions
Ensuring Uninterrupted Performance High Availability Symphony Cloud Cloud ‘native’ systems don’t come in single-block all-in-one units but are made up of numerous ‘micro-service’ components. As a result, complex systems to be broken down into individual, easy-to-manage sub-systems, each performing a specific task and being fine-tuned for optimum availability . This way, database servers can be linked into clusters, redundant systems can be load-balanced for fail-safety , and specific services (such as user authentication) can be pooled or provided ‘as a service’ (aaS) with a guaranteed availability. Symphony cloud’s VoIP sub-system runs on redundant Intercom servers which are load-balanced by way of equally redundant gateways. These in turn make use of load balancers that are provided by Microsoft’s Azure cloud platform in a redundant configuration. Highly professional IT landscape at affordable rates For a single customer project, of course, such a technically and financially elaborate setup would never be economically viable. But since its resources (and costs) are shared among large numbers of clients, even small-scale system users can profit from this highly professional IT landscape at affordable rates. Keep things going in the rare instances when the cloud connection fail In case of a temporary loss of the cloud connection a special mode maintains 'business as usual' via Symphony Mesh with only a few exceptions (e.g. mobile services and some back-office functions like claiming new devices or registering new users). Constantly up-to-date and features over night Updates , patches and releases poses a huge challenge to service availability and how to update an entire system that never sleeps and people depend on around the clock? The answer are cloud solutions because they are constantly updated without the user or operator noticing anything. On the contrary, new functions are available overnight and open up new possibilities. Symphony Cloud
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The Making of a Symphony | Intercom Cloud
Privacy and Security by Design The Making of a Symphony Symphony Cloud Symphony Cloud is developed in accordance with its ‘ Privacy and Security by Design ’ product policy, coding guidelines and other measures. As such, these measures go a long way towards ensuring security as a built-in product feature. Accordingly, Symphony software has to run the gamut of some of the toughest trial and testing routines in the business before a single line of its code is released. Each individual change submitted by a developer is subjected to a series of thorough human inspections and automated tests . These include, among many others, Unit tests (will the new function work as intended?) Regression tests (can unwanted interference with existing functions be ruled out?) Penetration tests (has the new function introduced new security vulnerabilities?) Load tests (will the function scale to global requirements?) DevSecOps The live system is also constantly monitored for performance and availability , using fully automated tests and latest-generation AI technologies . This allows Commend’s Symphony engineers to take proactive action against possible problems. The technical term for this holistic Development and Operating process is ‘DevOps’ or “ DevSecOps ”, which includes the security aspect of Commend’s “ Privacy and Security by Design ” policy, to become the driving force behind the high availability of Commend Symphony services that users can rely on. Symphony Cloud Passion for Audio and Security A Symphony Made in Salzburg / Austria
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Call Service for Devices | Basic Device Management Made Easy
Tuning your Symphony devices to perfection Call Service for Commend Devices and Basic Device Management Symphony Cloud From taking full control to letting your Symphony Service take care of the nuts and bolts, Symphony Device Management lets you add and configure as much or as little as you wish. A Symphony Cloud Service Claimed Commend devices operated and centrally managed in Symphony Cloud Calls Calls with and without video, including video preview on receiving stations Add 3rd-party camera to devices Open doors, gates and barriers Passive device status monitoring Perform manual firmware updates Change device names Configure display and audio settings such as Clean Voice from Noise Configure door openers Configure outputs triggered by device states Configure contacts with images and company logos Configure call buttons Reboot devices remotely Start managing your devices Log in to Symphony Cloud For details on suitable Symphony-capable devices and arrangements to suit your needs, feel free to contact your local Commend Partner: Get in Contact
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From On-Prem over Virtualised to Cloud | Management
Cloud, Software-, Hardware-Servers MANAGEMENT Symphony Cloud Native cloud-based solution platform is built on highly scalable cloud infrastructure, powerful software and extensive features Software Server VirtuoSIS server for virtualised IT infrastructure available for vSphere by VMware / Hyper-V by Microsoft / Acropolis AHV by Nutanix Hardware Server Symphony compact and rack servers with VirtuoSIS on board, classic and maritime servers Symphony Bridge Connects VirtuoSIS On-Prem solutions with Symphony Cloud and gives access to cloud services Symphony Platform Overview More about Symphony
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Hardware Server for On-Prem Solutions | Reliable & Scalable
On-Prem with high Availability Hardware Intercom Server S6 IP-Intercom Server Rack Server powered by VirtuoSIS Details S3 IP-Intercom Server Compact Server powered by VirtuoSIS Details VirtuoSIS Link Connects digital Intercom Stations to a VirtuoSIS-based server Details GE 800 IP-Intercom Server The Rugged Classic for Intercom Solutions Details GE 300 IP-Intercom Server Compact Classic Intercom Server Details Maritime IP-Intercom Server Server for Onboard Applications Details
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ComWIN Visualisation | Intercom and PA Control
Visualisation Module ComWIN Back to Studio ComWIN is the visualisation module of the Studio family. It provides the perfect overview for the operator by visualizing the system under consideration of the local circumstances: displaying Intercom stations, modules, loudspeakers, other controllable devices like doors, gates, barriers, etc., and many more on customer specific floor building plans, maps, either in 2D or 3D. Make ComWIN the central management tool of your security system! The biggest advantage of Studio in this case, is the seamless integration of control and visualization of the whole Intercom system. Interactive Icons Interactive icons (on-screen symbols) represent different elements of your solution and they change their color depending on the required level of attention Intercom stations and modules with active, waiting, paused and emergency calls Loudspeakers for announcements Video cameras to access different video streams Open and close doors, barriers & gates Visualise error and alarm messages Everything you want to visualise and control Supporting Operators The operator immediately sees where the call comes from, supports call processing with additional information and provides action plans. Together with ComVIDEO the cameras in the affected area(s) can easily be activated in order to get a clear picture of the situation (Situational Awareness). Managing Public Address Public Address incl. zone selection can be perfectly integrated which allows the operator to address either everyone or only people in certain areas. This allows fast reaction especially in critical situations. Furthermore, also pre-recorded audio can be played whenever needed. Plans Tailor-made, configurable plans (overview plans, vertical plans, construction plans, structural and area plans, etc.) in the highest resolution. ComWIN plans allow for displaying any type of buildings, elements, routes or information. The Plan Navigator or navigation icons can be used to switch back and forth between the individual plans of a Studio project. In case an emergency situation is detected, ComWIN automatically switches to the respective plan. It is possible to define additional plans (subplans), which are displayed according to the respective activation status of the icon they are linked to. Plans are organised into plan/map hierarchies (countries, cities, car parks, etc.). These hierarchies can each be assigned to several plans (e.g. car park levels). Studio Overview Measure Management Flexible design of dialogues for input of remarks or illustrations of required actions, measures and information. Display of documents (HTML, PDF, etc.) or images as a measure. Individual illustration of work flows to support the operator. Detailed logging of operator input in ComREPORT. User Management Users can be divided into individual roles, users and user groups. Filters, protocols, etc., can be accessed according to user rights. The user language can be set for each user individually. Individual user privileges define the ability to access/view plans and icons. Depending on their privileges, users can access only specific plansets.
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Audio & Security Management | Studio Software
The Audio and Security Management System Studio maximizes your control room efficiency for various applications VISUALIZE RESPOND COMMUNICATE DOCUMENT ANALYZE While video management systems have become an integral part of security systems, the importance of audio management tools is often forgotten. Video clearly pictures what’s going on, however, it does not interact. The biggest advantage of audio management systems is that you can, whenever needed, communicate with people immediately to inform and verify or de-escalate situations without leaving the control room. Enjoy the perfect overview of your communication and security system Studio offers immediate visual support of where something happens, which equipment is nearby that you can leverage and provides you the possibility to immediately talk to the people in need, and/or provide technical support if necessary. All control-desk functions of the Intercom solution can be displayed on one or several monitors, while interactive icons on virtual plans and maps provide a clear and real-time picture of the entire solution. Even complex Intercom solutions or video and control functions can be put at the operator’s fingertips easily and reliably thanks to the highly user-friendly GUI. Just take what you need Maximum Flexibility ComWIN Visualisation module ComVIDEO Video integration module ComSCHEDULE Planning and control module ComREC Audio recording module ComREPORT Reporting and statistics module ComDATA Data storage module A great interplay Interfaces Video Management Systems Integration of Milestone X-Protect into the Studio environment Integration of NUUO Video Management into the Studio environment Integration of Hanwha Wisenet into the Studio environment Integration of VDG Sense into the Studio environment Integration of Genetec Omnicast into the Studio environment Integration of Qognify Cayuga into the Studio environment Integration of ONVIF features and RTSP into the Studio environment Integration of Samsung SRD Video Recorder into the Studio environment Car Park Management Systems Integration of Designa systems into the Studio environment Integration of Scheidt & Bachmann systems into the Studio environment Integration of Skidata systems into the Studio environment Fire Alarm Systems Integration of Hekatron fire alarm systems into the Studio environment Network and File Systems Integration of SNMP into the Studio environment Integration of file monitoring into the Studio environment Building Management Systems Integration of OPC into the Studio environment Studio Interface SDK ComSDK-Serververbindung (Software Development Kit)