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IP-Control Desk Conductor | Central Communication Power
Simplicity in Concert with Power IP-Control Desk Conductor Overview Everything under control Like the harmonious interplay between orchestral instruments, the reliable, well-coordinated interplay of the components in a communication and security solution is absolutely vital. Using different hardware and software technologies requires central coordination and control – the essential star quality of all Commend control desk solutions. This allows you to keep even the most complex of Intercom infrastructures and integrated external systems under easy, fast and reliable control from a central point. Superior speech intelligibility 100 dB volume capacity (unique in the industry), 16 kHz eHD voice speech quality, OpenDuplex® for hands-free talking in rooms with high ambient noise levels User-friendliness included Fast access to specific Intercom stations, automated announcements with pre-recorded messages, RF conference calls, door and gate controls ... Modular Design Choose from different modules like gooseneck or handset and add up to 3 direct dialling button modules with additional 96 buttons for custom functions Conductor Control Desk – Series CD 800 Expansion Modules – Series CD 800
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Passive Loudspeakers for IP Amplifiers
Information that comes through Passive Loudspeakers Series CLS Overview Horn Projector Ceiling-Mounted Surface-Mounted Commend offers a series of select loudspeakers for PA solutions The design of these high-quality loudspeakers matches that of the AFLS series, a perfect addition to the Unified PA portfolio. This series makes Commend the first provider worldwide to offer loudspeakers that are fully certified as per IEC 62368-1 to fully comply with the latest security standards. For Any Environment Thanks to a wide range of variants designed for indoor, outdoor, and industrial applications. The design matches the AFLS series. 6 W to 30 W Output Power 70 V/100 V Loudspeakers for PA solutions Unified Public Address System Our CLS Series passive loudspeakers combined with the AF Series IP amplifiers, a key component of our 'unified PA solution'. Learn more Horn Loudspeakers Projector Loudspeakers Ceiling-Mounted Loudspeakers Surface-Mounted Loudspeakers
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Digital Control Desk System EE 380
Modular and Flexible Digital Control Desk System EE 380 Overview The control desk for workplaces with increased need of communication To each base station EE 380A up to 4 button modules with 12 buttons each can be connected. The buttons can be assigned to various functions: direct dialling with call indication (conversation, call, emergency call), output functions e.g.: switching of light circuits, starting processes opening of doors or gates, etc.; Indication of input messages, e.g. indication of door and gate states. Optionally there are button modules with 3-colour LEDs available, at which e.g. calls or system states can be indicated and distinguished clearly. The base station is manufactured in new DSP-technology, which enables functions such as Audio Monitoring or Loudspeaker / Microphone Monitoring. Control Desk System – Series EE 380 Expansion Modules – Series EE 380
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Smart Intercom Solutions for Secure Shopping Malls
Shopping Mall Communications Ensuring Safety and Efficiency Efficiency and security are crucial in shopping centers to ensure the safety of individuals and the success of businesses. The potential impact of incidents or emergencies in such settings is significant, given the large number of daily visitors. With the constant movement of a huge number of people who rely on a strong sense of security, effective communication is paramount in these environments. Simultaneously, management and security personnel bear the responsibility of closely monitoring operations, smoothly handling day-to-day activities, and effectively responding to incidents in every kind imaginable - from annoying but harmless to highly critical and life-threatening. Attracting Customers Assisting People in Distress Responding to any kind of Incident Connecting Center Mangement Services Attracting Crystal Clear Announcements Intercom stations and loudspeakers provide clear public announcements in the malls, lifts, and entrances, making it easyand convenient for people to stay informed and to direct the flow of people. Digital Signage on Screens and on Touch-Display Intercom stations can switch from advertisments and way finding into live-saving instructions in case of emergencies. At the Push of a Button Intercom modules integrated into terminals and devices (like ticket machines) as well as software-based Intercom stations for existing multimedia info terminals offer visitors, especially those with special needs, instant assistance. By simply pressing one button, visitors can quickly get the help they need. Enhancing Safety Measures Silent alarms strategically placed in vital establishments such as shops, cafes, and restaurants, along with automated warning and reassurance messages, play a pivotal role in defusing critical situations. Moreover, the presence of central control desks accelerates emergency response times, seamlessly coordinating rescue services through radio communication, intercom systems, and telephones. Operational Communication Communication via Intercom allows center management to communicate throughout the whole premises despite adverse environmental conditions and ensures that the center operation is running smoothly. All while ensuring perfect speech intelligibility - because every word counts. Applications in and around Shopping Malls Assisting Information Terminals and Emergency Call Stations Vandal-proof and DDA/ADA compliant Intercom stations for malls, entrances, and lifts, either wall-mounted or integrated into columns or other terminals. Even with the support of an integrated Digital Voice Assistant to help customer service and call center teams to stay focused to the business critical calls. Learn more Responding Emergency and Danger Response The ASBIS - Advanced Security Building Intercom Solution perfectly supports all daily routine operations. When an incident occurs, it becomes the EDRS - Emergency & Danger Reponse System. It fully complies with the high requirements of ISO 62820-2 and supports the procedures as described in ISO 62820-3-2. Learn more Assisting Call Management Control Desk systems by Commend provide a continuous system-wide overview to support instant reaction in case of an emergency. Learn more Connecting Public Address and Informational Announcements IP Loudspeakers and IP amplifiers for malls, open spaces, or parking facilities that can reach all premises or single zones. Learn more Door Calls Commend system solutions offer access control and management, keeping unauthorized persons off the premises and reducing risks of espionage, theft, and vandalism. Learn more An isometric illustration featuring three distinct types of communication system components: a horn speaker, a cylindrical speaker, and a flush-mount speaker. These versatile intercom units provide essential communication solutions for various settings, from public address to integrated security needs. Public Address and Announcements Voice announcements and playback of pre-recorded messages for information and warning purposes. Learn more A friendly man with question marks floating above his head looks at a sleek 'ivy' communication system. This visual represents common user queries about security or communication solutions. The intuitive interface of the Ivy intercom is designed to provide clear and simple answers, making complex systems easy to understand. Customer Services and Call Management Automation Ivy, the world's first conversational AI-based Intercom voice assistant can increase customer service. Learn more A hand holds a smartphone displaying an active intercom call with a 12-second timer. The screen features a user icon, a red hang-up button, and a blue key icon for remote door unlocking, showcasing a modern communication solution for secure access. Mobile Flexibility Door stations or emergency call points can be attended conveniently with mobile clients or web clients and doors opened wherever you are. Learn more An illustration showing integrated communication and security solutions. A central gear symbolizes unified management, surrounded by icons: smartphone intercom, CCTV, smart home control, alarm, access, and server. Hands point to the gear, emphasizing comprehensive system control and efficiency for any security solution. System Integration In security and communication systems, it is essential that different systems work together. Constantly exchanging data, video and audio streams, these systems utilise their full potential in well-coordinated interplay to provide perfectly integrated solutions for operators and users. Learn more An illustration showing a person managing a communication system from a central desk, overseeing various scenarios like car charging, gate access, public spaces, elevator calls, and building entrances. This demonstrates a comprehensive security or communication solution for multiple environments. Control Desk Management Continuous system-wide overview to support instant reaction in case of an emergency. Learn more Features & Benefits System Availability High Availability through End-to-End self-monitoring to prevent outtimes. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more Interfaces & Integration Connect Commend Systems with various other systems and get unique benefits through automatisation or just use the I/Os. Learn more Networking of Sites Calls can be forwarded automatically to other Control Desks or several buildings maintained by one Control Desk (at night). Learn more Custom Design Customized Intercom stations in accordance with architects' and customers' design. Learn more Sound Investments Advanced Security Intercom Solutions create long-term, cost-effective and thus highly sustainable security infrastructures.
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Port Communication Systems for Security and Efficiency
Improving Efficiency and Security Port Communication At major ports, countless tonnes of containers are moved everyday. When giant freight ships tie up at docks, the various harbour teams are under great pressure to coordinate activities. The security and communication solution by Commend forms an essential part of the comprehensive security policies and requirements that apply to large port facilities. In addition to cargo ports, there are special ports for LNG, oil and chemicals where the highest safety requirements apply for the safe loading and unloading of the cargo. Communicating Efficiently Securing the Port and Values Warning to protect and inform Unified Communication Platform At the docks, at cargo terminals, high up in the crane driver‘s cab, on the forklift or next to a truck loading bay - Intercoms have been developed specifically to meet the needs of these kinds of environments. Optimized networking of all port facilities ensures continuous communication channels on the entire site. The integration of radio, public address, telephones and mobile apps enables a unified communication platform and significantly improves efficiency. Different environments require different Intercom stations – from touchscreen stations to heavy-duty stations for Ex-zones. Values and Perimeter Protection Access control and communication at access points and entrances ensure that only authorised transport service providers and persons enter the respective zones/areas. Calls that cannot be answered immediately are automatically forwarded to mobile devices. When securing the port area, audio solutions are the perfect complement to video surveillance and, for example, automatic announcements can be played back in response to video detections. Inform and Warn Anyone at any Time On the large area of ports, effective warning systems, alarms and efficient emergency evacuation support according to the emergency response plan are essential for the safety of personnel and assets. For areas with Ex zones, such as ports for LNG, oil, chemicals, etc., intercom systems certified according to ATEX, IEC Ex, CCC Ex are additionally required. Applications for Ports Communicating Heavy-duty Intercom Stations The Intercom stations are designed for ultimate ease of use and reliability even in areas with explosive atmospheres, to operate easily and reliably. They are resistant against rough ambient conditions like sea water, dirt and dust. Product Page Communicating Mobile Radio Integration Seamless communication of intercom stations - whether from the control desk or from another intercom station - with any mobile radio device (analogue/digital) Possibilities Securing Stations for Access Control and Guidance Intercom stations at entrance points ensure controlled access and loading instructions - these can be additionally visualised on touchscreen intercom stations. All employee entrances are controlled in the same way, as is access to protected areas. Intercom Stations Warning and Informing Unified Public Address Public Address / General Alarm systems for providing information, making announcements, paging people, and issuing warnings and alert messages. The Solution Find out more? Get in touch and we will be pleased to explain the manifold possibilities to you. Contact us A dedicated operator in a hard hat sits at the helm of a control room, monitoring and managing industrial processes. Implementing an advanced communication solution like an intercom allows for instant and clear dialogue, enhancing security and operational efficiency in challenging environments. Crane Communication Efficient, hands-free communication with the workforce is provided by either Intercom and/or mobile radio integration. An illustration of a person at a desk, actively managing a modern communication system. The interface displays icons for security, settings, access control, chat, video, and audio functions. A dedicated intercom unit is visible, highlighting comprehensive control over communication solutions. Control Desk Management A central management system provides a clear overview of the entire port and is at the core of communication, coordination and security – Audio, Video, Data and Control combined. Learn more This illustration shows a hand in a yellow glove holding a smartphone. The screen displays a video call with a person in a hard hat, representing remote access to an intercom or communication system. It highlights how modern communication solutions enable secure monitoring and interaction from your mobile device, enhancing your security solution. Mobile Communication The Symphony Mobile Client allows the integration of mobile devices to your Intercom solution. Learn more A hooded individual walks near a fence, under surveillance by a pole-mounted communication system featuring cameras and an intercom. This illustrates how a robust security solution actively monitors and deters unauthorized access, ensuring property safety with integrated technology. Perimeter Protection Prevent strangers from entering your premises and tackle intruders directly from the control room without the need for security staff. Learn more An illustration shows a woman from the back/side, seated at a desk, interacting with an intercom station. She is pressing a button on the device, which appears to be a modern communication system for an office or reception area. A computer monitor is visible in the background, highlighting integration with a broader security solution. This depicts efficient workplace communication. Office Communication Beyond operational communication, even communication to offices and between all areas is possible. Learn more Features & Benefits System Availability High availability through end-to-end self-monitoring to prevent outtimes and eliminate the need for manual function testing. Learn more Interfaces & Integration Connect Commend systems with various other systems and get unique benefits through automatisation or just use the I/Os. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more Networking of Sites Intercom networking allows for remote control, including call management via a central desk station. Learn more Unified Communication Platform Integration of mobile radio communication systems with simultaneous scanning of up to 8 channels, display of caller identity, and status message transfer. Cyber Secure Connections Multi-level cyber security to protect and secure customer data in times of increasingly sophisticated cyber threats. Learn more
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Passenger Ships and Ferries Communication Systems
One Ship – One IP Communication Platform Onboard Communication for Passenger Ships and Ferries Passenger Ships and Ferries bring people from one location to another. In order to ensure a safe trip, reliable onboard communication is vital. Making your journey saver than ever with Ognios by Commend IP Intercom Systems. The system has been designed to perfectly fit the maritime requirements with redundancy features for high availability and withstand the environmental conditions at sea. Unifying Ship Communication Communicating with the Crew Informing Passengers Ensuring Safety on board Removing System Boundaries and Unifying Communication A ship‘s bridge is its central command and control centre – its nerve centre, where countless functions and controls converge. To keep everything running smoothly on the bridge, a unified communication interface for everyday and critical communication is the proven state of the art. Ognios by Commend brings Intercom, PA/GA, Telephony and Mobile Radio seamlessly together on a single unified communication user interface on bridges. Onboard Communication you can trust With maritime certified Intercom stations in reasonable areas of the ship, like the bridge, control room, or engine room, you can easily contact other colleagues whenever needed, not only from one station to another, but also from an Intercom Terminal to any Mobile Radio Device or even link your telephone system to the Intercom System. System redundancy combined with perfect speech intelligibility make your onboard communication failsafe and increase operational efficiency – handsfree or with handset. Round-The-Clock Passenger Assistance Passengers are often in need of information. Most commonly questions about directions, time schedules, breakfast, lunch and dinner menus, etc. arise. Here, information and emergency call points can help passengers by displaying various information and reduce the workload of your crew members. In case of further questions or unanswered questions, passengers can contact a centrally help desk by touch gesture. Touchscreen station are IP65 protected and are available with 5" or 10" screens. The screens and content can be customised, e.g. the Advertising Mode can be used for promotion and the Emergency Mode displays important information in case of an emergency situation. With Intercom modules you can build your own emergency call points with even larger screens. The Safety of Crew and Passengers is the most important Aspect The public address system is one of the most central communication elements on board to inform passengers and crew during operation and to warn them in critical situations. Ognios by Commend Intercom stations can deliver announcements through seamless integration with PA/GA systems and be used to make announcements. In addition, the crew can respond immediately to the announcements and answer via the Intercom stations. Applications for Passenger Ships and Ferries Unifying Build-in Modules and Stations for Bridges Modular bridge intercom stations and modules – optionally with or without gooseneck or handset for unified communication for Intercom, PA/GA, telephony and mobile radio. Via the Ognios API, intercom functions can also be called up on touchscreens. Bridge Communication Communicating Maritime Certified Intercom Stations The modularity of the system allows for great flexibility. Loudspeaker, camera, call buttons, keypad and touchscreen modules can be combined according to the individual needs. Product Page Informing Public Address and Voice Alarm Choose from Commend PA solutions or integration options of PA and PA/GA systems from leading manufacturers like PRAESENSA Public Address & Voice Alarm system from Bosch. Learn more Unifying Mobile Radio The Ognios system can be connected to Motorola Devices via SMC Gateway or with VE-PG4 RoIP Gateway to the ICOM system to enable two way mobile radio communication between these two worlds via SIP-Trunk. Learn more Find out more? Get in touch and we will be pleased to explain the manifold possibilities to you. Contact us Heavy-duty Stations Heavy duty maritime Intercom stations for demanding environments like machine rooms. Learn more Control Room Stations Modular stations and modules for control rooms on large vessels. Learn more Passenger Emergency Call Points Intercom stations and touchscreen terminals for passengers assistance. Learn more A graphic illustrating a modern intercom control panel with a digital screen. It shows a wavy graph, an alert symbol, and various icons representing features like light, lock, phone, volume, camera, timer, and settings. Two circular elements are also visible, possibly for audio or interaction, highlighting an intuitive communication solution. Alarm Panels Intercom modules bringing communication to alarm panels. Learn more This illustration depicts an intercom unit seamlessly integrated into a bedroom wall, positioned next to a bed and a nightstand with a lamp. It highlights a modern communication system designed to offer convenience and a sense of security within private living spaces. Stations for Ship Cabins Stay connected with the whole crew. Learn more SIP Telephones SIP telephones can be integrated seamlessly into the Ognios system. Vessel Brochure View Bosch Praesensa Integration View Features & Benefits Unified Communication Platform Different Communication Systems – One Platform. Integration of PA/GA, telephones and mobile radio to form a unified communication platform. Maritime Certified Solutions for onboard communication are maritime certified according to DNV, Rina and BSH. Interfaces & Integrations Connect the system with various other systems and get unique benefits through automatisation or just use the I/Os to control equipment. Learn more Cyber Security The security-specific hardening of Commend systems spans several levels starting with encryption of data transmissions. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more High Availability High availability through end-to-end self-monitoring and server redundancy features. Learn more Top Products Maritime Certified Modular IP Intercom Station The modularity of the system allows for great flexibility. Ognios Modules can be easily combined with each other and according to your individual needs. Product Page Heavy-duty IP Intercom Station Masterfully reliable in the roughest of environments with extra-high volume and certified for maritime applications. Product Page IP Touchscreen Intercom Stations IP 65 protected stations with versatile touchscreens for individual screens incl. advertising and emergency mode. Product Page System Illustration
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Prison Intercom Solutions for Secure Detention Centers
Prison Intercom, Jail & Detention Centers Ultimate Protection & Security Detention facilities demand highly reliable, continuously monitored communication paths and integrated communications systems that must be available around the clock. The Commend prison intercom solution provides added value in terms of security – for both officers and people in custody, in all areas under surveillance. Communicating Between all Areas Listening On Inmates Responding To Emergency Situations Protecting Custodial Staff Advanced Security Communication Voice and video communication between cells, corridors, doors, gates, security locks and barriers is enabled through self-monitoring and always available prison intercom stations. The system also allows wardens to monitor in cell conversations, enhancing oversight and security within the facility. Announcements in a clear, easily audible and perfectly intelligible way are supported via Public Address. Smart Audio Solutions Wardens can easily listen in on in-cell conversations and, if required, record them without being noticed. This helps to reveal and prevent planned acts of violence. Efficient Alarm Management Multi-functional Commend Control Desks make responding to emergency situations quick and easy. At the push of a button, automated playback of warning and reassurance messages helps to deescalate critical situations. Wardens and emergency services can be coordinated via radio communication, and special forces directed via telephone. Safe Procedures Intercom stations for door access control and security airlocks help to maintain a safe, coordinated movement of persons on the premises. When entering a detention cell custodial staff is protected by surface sensing function that triggers an alarm by simply touching the surface of the front panel or audio monitoring that triggers an alarm automatically if a certain sound volume level is exceeded. Applications for Prisons & Detention Centers Responding Ward's Main Switchboard Multi-functional Control Desks make responding to emergency situations quick and easy by coordinating help and rescue services via radio communication, directing staff via Intercom or mobilising special forces via telephone. Learn more Protecting Section Monitoring Calls are handled, airlocks and doors as well as in-cell functions (e. g., granting or suspending of music listening privileges) controlled and alert messages (e. g., mobile phone detection) displayed. Communicating Cell Communication Multi-functional prison intercoms for custodial services: Resistant against vandalism, optional sabotage detection contacts, optional module for mobile telecommunication device detection, and wide range of feature-specific versions available (e. g., emergency call, lighting or music feed buttons). Learn more Listening Intercom for Visitors Granting restricted or unrestricted conversation privileges, optional voice recording and support time limits of conversations as well as central conversation monitoring. Access Control Intercom stations for doors, gates and airlocks with built-in video camera and optional integration of access readers and access control systems; Add-in modules for integration in barrier gates at entrance and exit points Learn more Public Address & Announcements Voice announcements and playback of pre-recorded messages for information and warning purposes Learn more In-Building Communication Detergent and disinfectant resistant Intercom Stations with protective membranes for administrative and custodial staff Learn more Features & Benefits of Prison Intercom Systems Replacement of Existing Systems Replacing obsolete cell controls systems is easy, fast and cost-saving. It can be done through reusing existing mounting boxes and cabling (IP/2-wire/4-wire). Interfaces & Integration Connect Commend Systems with various other systems and get unique benefits through automatisation or just use the I/Os. Integration Possibilities System Availability Automated self-monitoring eliminates the need for manual function testing. Learn more Speech Intelligibility High Availability through End-to-End self-monitoring to prevent outtimes Learn more
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Communication Systems for Water Locks and Waterways
Communication at Water Locks Waterways More and more water locks are managed remotely and you have to register at the lock for passage. In the waiting area, Intercom stations ensure crystal-clear communication with the lock operators in the central control centre, which manages several waterways. Through radio integration, it is also possible to speak directly into the ship's radio and thus minimise waiting time. Due to the numerous possibilities for integration and control, the locks can be controlled remotely via the Intercom system. Applications for Waterways Communicating and Controlling Outdoor Intercom Stations The Intercom stations in the waiting areas enable handsfree communication even in noisy environments and are resistant against rough ambient conditions like water, dirt and dust. Intercom Stations Communicating Mobile Radio Integration The local radio integration at the locks enables direct communication with the vessels from the central control room, which manages several waterways at the same time. Possibilities Securing Loudspeakers Loudspeakers at the locks enable wide-area public address for information and warning. Loudspeaker Overview Managing Central Control Room The communication and control of several waterways and locks are bundled into one central control room. The local locks can be visualised in our control management software and all calls incl. video and all locks controlled in an intuitive way Control Desk Solutions Communicating Industrial Stations Industrial stations with direct dialling buttons are used for communication between operationally relevant points within the lock (jetty, technical rooms, weir piers, outside area) and to the control room. Overview Find out more? Get in touch and we will be pleased to explain the manifold possibilities to you. Contact us Features & Benefits System Availability High availability through end-to-end self-monitoring to prevent outtimes and eliminate the need for manual function testing. Learn more Interfaces & Integration Connect Commend systems with various other systems and get unique benefits through automatisation or just use the I/Os. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more Networking of Sites Intercom networking allows for remote control, including call management via a central desk station. Learn more Unified Communication Platform Integration of mobile radio communication systems with simultaneous scanning of up to 8 channels, display of caller identity, and status message transfer. Cyber Secure Connections Multi-level cyber security to protect and secure customer data in times of increasingly sophisticated cyber threats. Learn more
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Dispositivos Commend para una comunicación segura
DEVICES Intercom Stations The right Intercom Station for specific applications and requirements Intercom Modules Bring communication easily to any appliance or to build tailored Intercom Stations Intercom Control Desks All communication and control converges here for overall view, management and control Loudspeakers From IP loudspeakers to loudspeakers in concert with IP amplifiers Amplifiers IP amplifiers are the cornerstone for modern public address systems Customized Solutions Beyond the product portfolio, we realise customer needs – whether hardware or software.
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Refuge Area Intercom System for Emergencies
Offering temporary protection to occupants Refuge Areas Use Cases A refuge area, according to paragraph S.4.9.1 of the Code for Fire Prevention (Italian legal text), is a safe area necessary for emergency management inside buildings, particularly in case of fire. The calm space must be designed as an integral part of the fire safety concept, to offer temporary protection to occupants considering all forms of disability , both temporary and permanent - in accordance with the Fire Safety Code paragraph G.2.1 point 3 (Italian legal text). The refuge area guarantees the safety of people waiting to be evacuated and is a mandatory feature in various types of buildings, including schools, hospitals, accommodation facilities and in general where there may be people with disabilities . As a mandatory feature, the refuge area must have a two-way communication system that Commend is able to offer in full compliance with EN 62820-2 and 3.2. This is a Commend Italy Solution together with Technology Partners Check availability with your local Commend partner. With advanced technologies and integrated solutions like those provided by Commend, it’s possible to establish effective communication between the occupants of the refuge area and emergency responders. Thanks to superior audio quality, reliability in extreme conditions, and seamless integration with other systems, Commend’s intercom systems represent a secure choice for refuge areas. Why choose Commend products Refuge area management Commend intercom systems are specifically designed to guarantee clear, safe and effective communication even when there is background noise or in stressful situations. Thanks to these reliable and technologically advanced solutions and their integration with other management and communication tools, Commend solutions provide centralised emergency management in refuge areas. This ensures that critical information reaches operators and rescuers without delay, but that's not all. A clear and reliable communication channel also allows you to maintain a good level of communication that operators can use, for example, to calm anyone present. Commend products ensure high speech intelligibility even in extreme conditions, such as smoke or high temperatures, and comply with the most strict safety regulations, including EN62820-2 and EN62820-3-2 . Choosing Commend means ensuring the safety of occupants and effective communication to and from the refuge area during emergencies. Reliable Compatible Clearly Scalable Reliability in Extreme Conditions Commend systems are designed to operate even in high-temperature environments or when exposed to smoke and water: this guarantees continuous communication and the safety of occupants during the most critical emergency situations. Integration with Third-Party Platforms Thanks to compatibility with third-party management systems, for example building management systems such as Desigo CC by Siemens, it is possible to manage emergency communications in a centralised way, improve the speed of response and guarantee greater safety for all occupants during crisis situations. High Audio Quality Speech intelligibility is essential in emergency situations: Commend systems offer clear audio without distortion even in noisy environments, ensuring unparalleled intelligibility. This means that important information and instructions will always reach operators and rescuers. Scalability and Flexibility Commend systems can be adapted to buildings and facilities of all sizes, to offer effective protection based on specific needs. In addition, their flexibility enables easy integration with other emergency and security management systems and platforms. Commend Evergreen Technology Best Future Investment While modern technology is often treated as disposable, Commend takes a different approach . Our products are designed to last for years, with backward compatibility that allows older devices to work alongside modern innovations . For instance, first-generation products remain compatible with the latest technologies. Commend’s commitment to sustainability is backed by ISO 14001 certification, which underscores our environmental responsibility. Refuge Space Management What does the law say? Italian fire safety regulations, defined under the Fire Prevention Code, classify refuge spaces as safe areas within buildings where occupants can seek shelter during emergencies. These spaces must adhere to strict design requirements, including specifications for size, location, and fire-resistant materials. A key requirement is the inclusion of two-way communication systems, enabling occupants to signal their presence and receive instructions from emergency responders. Standards such as EN 62820-2 and EN 62820-3-2 mandate high audio quality, reliability under adverse conditions, and resilience against mechanical and thermal stress. Commend intercom systems comply fully with these standards, providing robust solutions for secure communication and efficient emergency response. Essential Features of Refuge Spaces To ensure the effectiveness of safe spaces, it is essential to include: Fireproof walls rated at least REI30 and doors rated E30-Sa (Italian legal text) Two-way communication devices accessible to all Equipment for emergency use Clear instructions for occupants on what to do while waiting for assistance Proper signage (UNI EN ISO 7010-E024 or equivalent)(Italian legal text) Inclusive design is the basis of the Ministerial Decree 03/08/2015 and incorporates the principles of safety for people with different disabilities. This standard indicates that buildings must be designed to allow anyone occupying the building to evacuate safely or to find refuge in temporary safe spaces, each of which is referred to as a quiet space . The Fire Prevention Code describes the quiet space as a temporary safe place, in fact, where assistance can be awaited to complete the evacuation. This space must be contiguous and communicating with an escape route or inserted into it, without constituting an obstacle to the exodus. If it is planned to create a quiet space within a stairwell, the parking area must not hinder the movement of people and any evacuation. Quiet Spaces Dimensions The dimensions of the refuge space must be designed to accommodate all occupants with disabilities on the floor, in accordance with the minimum required areas: 0.70 m² per ambulatory person 1.77 m² per non-ambulatory person 2.25 m² per bedridden person Commend intercom systems, fully compliant with these standards, ensure that refuge spaces remain safe, fully functional, and accessible to everyone, regardless of their physical abilities. Insights into Refuge Spaces Over the years, we have developed various articles focused on the importance of refuge spaces and technological solutions for security. These cover topics like compliance with industry regulations, integration with building management systems, and reliable, timely communication solutions by Commend during emergencies. Our range of Products Dedicated to Refuge Areas Commend provides a comprehensive product line for the safe and efficient management of refuge areas, ensuring regulatory compliance and clear, immediate communication in emergencies. Emergency and Danger Response Station Specific Intercom Terminals with emergency call button protected by breakable glass in accordance with EN62820 Control Desk Terminal With Emergency mode Desktop Intercom Station Perfect support in ASBIS systems Features of Commend Products Commend's refuge area management products are designed to offer advanced technological solutions that improve occupant safety and the efficiency of evacuation operations . With a combination of high reliability, superior audio quality, and advanced integration with building management systems, our communication systems are able to ensure a timely and effective response in the event of an emergency. In addition, Commend devices are designed to be extremely easy to use, even in high-stress situations, ensuring that every message is conveyed clearly and without interference. Our range of products is the ideal choice for those looking for reliable and cutting-edge solutions for the management of refuge areas. Here are some of the features that set them apart: High reliability Designed to operate under extreme conditions, Commend intercom systems ensure continuity of communication even in environments exposed to smoke and heat. Superior sound quality Sound intelligibility is guaranteed thanks to advanced background noise cancellation technologies and automatic volume management. Advanced integration Commend systems can be integrated, for example, with building management platforms such as Desigo CC, creating a centralized and scalable security ecosystem. Ease of use Commend devices are simple and intuitive, even in emergency situations, minimizing user confusion and stress. Advanced self-diagnostic tools Systems perform automatic checks on microphones, speakers, and server connections, alerting maintenance teams of faults to guarantee functional readiness when needed. Commend's Services for the Organisation of Refuge Areas Commend offers advanced technological solutions and a range of services to support the planning, design, and implementation of refuge areas. From initial consultations to regulatory guidance, Commend’s experts ensure that each refuge area complies with current standards and is optimized for maximum safety. Our team collaborates with technology partners and specialized suppliers to deliver integrated solutions tailored to the specific needs of each building, ensuring efficient and well-coordinated emergency management. Design Consultancy Commend offers a dedicated consulting service for the planning and management of refuge areas. Our experts work closely with designers and engineers to ensure that each space complies with local and international regulations. We provide technical support for the installation, maintenance and integration of communication systems. Additionally, we conduct risk analyses and train staff, to optimize emergency procedures, ensuring that the implemented technological solutions are fully operational in all situations. Integration Commend’s Intercom systems integrate seamlessly with advanced building management platforms, such as Siemens’ Desigo CC, creating an interconnected security network. Using OPC UA standards, Commend solutions are scalable and compatible with various devices, simplifying the centralized management of emergency communications. This integration enhances everyday operations while ensuring optimal coordination between fire alarms, security systems, and access control during emergencies, improving the speed and effectiveness of response efforts. Commend’s modular and flexible approach allows its systems to adapt to buildings of any size or complexity. Continuous innovation Commend is committed to continuous innovation, offering cutting-edge technological solutions that evolve with growing safety demands. We invest in research and development to improve the performance of our intercom systems, introducing new features like conversational AI and advanced alarm management. By incorporating technologies such as voice recognition and automated emergency response, Commend establishes itself as a leader in safety communication. Our systems not only meet the highest industry standards but also offer future-proof solutions for continuously improving protection in refuge spaces and beyond. Visit the page for designers and check out our Building Information Modeling . Case Studies Read more Read more