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Symphony Config | Quick-Start Assistant for Success
Symphony Config No time for manuals? Then Symphony Config is just perfect for you! Configuring an intercom system has never been easier – and, above all, it has never been faster. Mesh systems with Symphony MX devices can now be configured in no time at all with the self-explanatory configuration —no manual, no detours. This release of Symphony Config is just the beginning. It marks the start of a future in which intercom configuration will be as simple and clear as communication itself. Overview Video Benefits Corporate Building Q & A Supported Devices Get started in no time with the Quick Start Assistant With the step-by-step assistant and just a few clicks, the devices automatically connect to a communication network (mesh/registrarless). They are automatically recognised as call triggers (e.g. entrance) and receivers (e.g. reception) – or can be easily assigned using drag & drop. In the next step, the button labels and call destinations are defined, and communication is ready to go. Changes made easy Settings such as audio presets, volume and other parameters can now be adjusted for multiple devices simultaneously – quickly, uniformly and efficiently. This makes even extensive system adjustments a breeze and ensures consistency across all devices. The multiple editing functions will be gradually expanded in future releases. Staging touch displays brilliantly Depending on the application, you can select a suitable layout and design it with a background image from the new media database. Of course, you can also upload your own images from your company or institution – for a look that perfectly matches your brand and identity. Layout Possibilities Overview and Control with System Management This is where it all begins: Symphony Config starts in System Management, where companies, projects, locations, devices and users are managed centrally. The dashboard provides a real-time overview of all relevant information, such as the current device status. Role and permission management allows companies to efficiently organise their own structure with multiple projects and locations. Integrators maintain an overview of all customer projects and can provide targeted support – quickly, transparently and securely. More about System Management Video How fast can you configure a system? Benefits for Integrators Your time, cost and competitive advantage Fast and efficient implementation and fewer technician hours Basic technical knowledge sufficient for implementation (minimal training) Cost advantage for straightforward projects Clear management and monitoring of customer projects Users can make simple adjustments themselves Higher customer satisfaction with the solution Technicians can focus on complex solutions Thanks to Active Device Management* , devices in customer projects always remain up to date – with minimal effort, you can increase protection against cyber threats. Fine-tuning for Experts The extensive functions and options of Commend devices require specialist knowledge – a job for the experts. They carry out advanced configurations, such as action sequences, directly on the device as usual. Benefits for Users and Customers Make it your own instead of just using it – easily customise it yourself Fast implementation Simple adjustments and changes to call destinations or contacts can be made by the user themselves – at no extra cost. Designing the background image so that the brand and identity are showcased brilliantly at every touchpoint. Thanks to Active Device Management* , devices are always up to date – including new features and optimal protection against cyber threats. Easy to use – allowing users to manage their own systems Thanks to the roles and permissions in System Management, users have direct access to Symphony Config and can make simple adjustments themselves – without technicians, without waiting times, without additional costs. Whether audio presets for better speech intelligibility, background images or the management of contacts and profile pictures – all changes can be made intuitively and securely. *Active Device Management requires an active internet connection and an active subscription to this cloud service. Information about Active Device Management Use Case Corporate Building Facts and Questions What is ‘Mesh’? What is ‘Mesh’? Symphony MX devices (od10, od5, im3, etc.) have smart features and, when directly connected, form an autonomous, smart communication network – registrarless and therefore independent of central infrastructure such as a server. Symphony Mesh Details Do I need a Symphony Cloud account? Do I need a Symphony Cloud account? Yes – simply sign up and get started. Symphony Config is a cloud service and is required for project and system management (companies/sites). Sign up for Symphony Cloud Do I need an internet connection for configuration and ongoing operation? Do I need an internet connection for configuration and ongoing operation? An internet connection is required for the initial configuration and subsequent adjustments. No internet connection is required for configurations directly on the devices. No internet connection is required for ongoing operation. Without an internet connection, automatic updates, device monitoring and notifications are not possible. Why do I need a claiming code and where can I find it? Why do I need a claiming code and where can I find it? The packaging of Commend intercoms and modules contains the ‘Device Identification Document’ (see symbolic image), which includes the claiming code and other important information such as the serial number and MAC address. The claiming code is required to add devices to the Symphony Cloud and also for Symphony Config. Please note: This document with the claiming code is very important, so make sure it does not get lost during unpacking and installation. How do the devices receive their IP address? How do the devices receive their IP address? The devices receive their IP address via DHCP (Dynamic Host Configuration Protocol). The automatically assigned addresses can then be permanently assigned. This is particularly useful and necessary for interaction with other applications and systems, such as for video streams or device API connections. How many intercom stations can I connect? How many intercom stations can I connect? Mesh systems support up to 9,999 devices. Depending on the size of the system and the application, we recommend an on-premises server , which offers professional control station functions as well as single-point integration with third-party systems. Does “mesh” have a queue for multiple calls? Does “mesh” have a queue for multiple calls? Devices can manage up to 20 incoming calls, allowing you to switch between calls and forward calls. Professional control room functions such as priorities require an on-premises server. How can I configure the advanced settings? How can I configure the advanced settings? All settings can be configured directly on the individual devices as before. How do I configure a door opener? How do I configure a door opener? These are configured automatically. Can I use cloud services such as mobile or web clients? Can I use cloud services such as mobile or web clients? These features are not currently available and are planned for a future release. Supported Devices Symphony MX (SymMX) Stations with touchscreen od10 outdoor station od5 outdoor station id5 indoor station for wall and desk id8 indoor station for wall and desk Vandal resistant stations WS 300V CM stations WS 311V CM DA stations for accessibility WS 311V CM emergency call stations Stations od1 stations with and without camera Modules im6 with support for touch displays and cameras im3 with camera support
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Operational safety | EPS Kostolac industrial communication
Success Story: Operational safety in the mining industry EPS Kostolac Overview Challenge Solution Technical data Result Free download Challenge The client needed reliable and continuous communication between the spreader’s control cabin and personnel located along conveyor belts and service zones. Due to high noise, long distances, and machine complexity, traditional radio communication was insufficient. There was also a need to integrate audio communication with light and sound signaling to improve safety and response speed in emergencies. The main challenges included high on-site noise levels, long communication distances between the cabin and conveyor workers, a limited number of operators for a large machine, and significant safety risks. Customer Information Elektroprivreda Srbije (EPS) is a state-owned electric utility. The TEKOB3-081-BWSR spreader at the Kostolac plant handles coal as part of EPS’s integrated mining-energy system, covering coal production, transport, and electricity generation. More info Solution An IP-based intercom system by Commend, specifically designed for demanding industrial environments , was installed on the TEKOB3-081-BWSR coal spreader. The system enables secure and clear communication between operators in the control cabin and personnel managing conveyors and service areas. Installed devices provide reliable two-way audio communication, integration with signaling and machine control systems. The system is fully IP-based, connected via the spreader’s internal network, enabling real-time two-way communication, signal control, and alarm integration. Devices are designed for harsh industrial conditions with dust, noise, and vibrations. A Commend system was chosen for its: Robust IP65/IP66 construction, adapted for harsh industrial conditions Exceptional audio clarity , thanks to digital sound processing and noise cancellation Modular IP architecture, allowing flexible positioning and system expansion Integration with signaling devices, including light and sound alarms High reliability and support for 24/7 uninterrupted operation Technical data Technical data Installed equipment includes the following components: 1 x GE800EU (Intercom Server) 5 x EE7506H (IP Industrial Intercom) 1 x EE380AAS (Control Desk Intercom) 1 x AF250H (Amplifier) 2 x CLS30HG70V (Horn loudspeaker) Result The installed Commend intercom system enabled: Fast and secure two-way communication between all key machine points Clear audio even in high-noise and vibration conditions Integration with machine signaling and alarm systems Instant cabin call from any machine location Increased safety and crew coordination The project resulted in faster message transmission, improved safety, and better crew coordination. The system offers simplicity, long-term reliability, and durability in harsh conditions (IP66-rated), delivering crystal-clear sound even in noisy industrial environments. Customer Voice Marko Pujić Project Manager at EPS Kostolac For the new TEKOB3-081-BWSR spreader at EPS Kostolac, we needed a robust and reliable communication system. Commend met all requirements – from sound quality to resistance to extreme working conditions. Implementation was precise, and the system works flawlessly. We are satisfied with both the technical solution and the support during execution. Case Study EPS Kostolac Free download Download
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Austrian Ministry of the Interior and Commend launch new public-safety partnership
The Austrian Ministry of the Interior and Commend International have officially entered a new public-safety cooperation, marked by the recent signing in the Ministry’s offices in Vienna. Police Director Michael Takacs, together with Commend representatives Christine Bernroider and Klaus Hirschegger, set the foundation for a partnership focused on earlier risk detection and clearer communication in security-critical situations. The goal of the cooperation is to help emergency services gain a faster and more precise situational overview in public buildings, train stations, hospitals, and other high-traffic urban areas. By combining the Police’s operational experience with Commend’s long-standing expertise in secure communication, new solutions will be developed that improve safety for the public while supporting emergency teams in making quicker, more informed decisions. The partnership also marks the start of joint innovation efforts: the first collaborative public projects are already moving into concrete planning, aiming to deliver technology and workflows tailored directly to real-world operational needs. Copyright: BMI / Photographer Alexander TUMA
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Symphony Config | Intercom Setup in Minutes
Tight budgets, rising customer expectations and limited technician availability have long made project implementation a challenge. Many deployments still require repeated on-site visits and deep technical know-how, slowing down delivery and increasing costs. Symphony Config , Commend’s new configuration tool, introduces a simplified setup process designed to cut project time dramatically. Its guided Quick Start Assistant leads users through the initial configuration step by step, reducing the need for detailed network or SIP knowledge. This approach reduces training requirements and helps even newcomers complete reliable setups. Integrators benefit from faster rollouts, fewer technician hours and central management of all customer projects. In addition, Active Device Management ensures that devices stay updated automatically, improving system security without additional maintenance effort. End users also gain more autonomy. They can adjust selected settings themselves without risking misconfiguration, thanks to role-based permissions. This video proofs that a complete setup can be completed within minutes, demonstrating the tool’s focus on practical efficiency:
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Интерком и системы безопасности для энергетики
Intercom for Energy and Public Utilities Power to the World Harsh industrial environments, multi-site networking and complex internal infrastructures of facilities like power plants, water reservoirs or gas storage depots create challenges which sometimes make it difficult to keep the whole systems running. Commend offers comprehensive and highly customised communication and security solutions that reduce the risk of failure, increase security of your workers and maximize your operational efficiency. Energy Transportation Power plants generate the energy the world needs. People around the world depend on electrical energy, and your plants are the indispensable bridge from power generation to energy consumption. Thermal Power Plants Nuclear, fossil and geothermal power plants play a substantial role in energy production. Incredibly big facilities and related industrial areas with many workers on-site need to be dealt with on a daily basis. Water Treatment & Storage Water treatment and storage utiltities are indispensible. Without any water purification, reservoirs, tanks or water towers, pump stations and treatment facilities, the world would face serious problems, especially when it comes to the availability of drinking water. Renewable Energy Solar Parks You want to prevent strangers from entering your solar park? You want to diminish the risk of theft of solar panels or vandalism? At the same time, you want guaranteed access for your workforce and service companies? From a centralised control room you can easily manage and surveil several solar parks without sending out lots of security staff. Renewable Energy On- and Offshore Wind Power Stations Your wind park does not consist of three wind turbines, but rather of 10 or more? You need to be constantly in contact with your maintenance workers but are not personally on site? Mobile phones often do not work? Communication in windparks offshore and onshore is an essential topic and needs highly reliable communication solutions. Renewable Energy Hydro Power Stations Constant noise, continuous maintenance, but little time? Hydro Power Stations face challenges of different kinds. Effective communication systems that reduce background noise and deliver high-end speech quality make the whole communication process a lot easier and reduce maintenance time. Securing Equipment and premises Reacting To emergencies Communicating Efficiently Physical Security Fear of stolen data, copper, solar panels, or unauthorized access? Talking cameras and reliable INTERCOMmunication combined with highest cyber security standards substantially support you in preventing your facilities from any external attack. Business Continuity Effective interaction and crisis management in the event of a problem – ranging from small incidents to highly critical emergency cases like power failure – can save lives and facilitates proper reaction as well as recovery and reactivation of business operations. This is in support of the resilience of critical services and processes. Instant Communication Reliable INTERCOMmunication with your workers and wherever you are allows instant, targeted support that in turn saves effort, time and money. Commend solutions involve many components that ensure two-way communication with your workers on site, at emergency call points, with the control centre, or anywhere else. Applications for Energy and Public Utilities Securing Perimeter Protection Prevent strangers from entering your premises with perimeter protection, public address and seamless integration with video surveillance systems. This perfect team ensures that your premises are protected from any external threat, such as physical attack or theft. Intruders are tackled directly from the control room without the need for security staff. Learn more Communicating & Securing Public Address Fast and effective communication is important to keep a large group of people informed. Emergency alerts, safety instructions, event announcements, public service announcements and other types of messages can be delivered in high volume and voice quality to staff on site. Learn more Reacting & Securing Emergency & Evacuation Trusted emergency and evacuation systems with two-way communication guarantee fast incident reaction and ensure that your workers are safe in any situation. Help and meeting points make it easy for your staff to contact the Control Center and stay connected. Dynamic escape route guidance ensures a safe route for your workers to the muster/assembly point. Learn more Securing & Communicating Access Control for Doors & Barriers Controlled access for your employees and service providers (vehicular and pedestrian) at all entrances to your premises is guaranteed. Calls that cannot be answered immediately can be forwarded automatically to mobile devices. Effective access management supports you in your daily tasks and gives you an overview of your employees' whereabouts. Learn more Securing Control Desk Management A centralised management system provides a clear overview of several areas and locations of your facilities as well as your employees' whereabouts. It also facilitates the support and coordination of service and maintenance teams. Learn more Communication in Explosive Zones Intercom systems certified in accordance with ATEX, IEC Ex, CCC Ex, explosion hazard group IIC and temperature T6 withstand extreme conditions (heat/cold, water, chemicals, dust and dirt – as per IP 66). Learn more Operational Communication in Rough Environments Intercom stations with sturdy enclosure incl. double-walled design and surfaces resistant against chemicals, harsh climate influence (heat/cold), water, dust and dirt, as per IP 66, are specifically made for rough environments. Learn more Integration of Mobile Radio Communication Systems Direct communication with any mobile radio (analogue/digital) for maintenance and emergency services is enabled. Learn more Mobile Communication The Symphony Mobile Client allows the integration of mobile devices to your Intercom solution. Learn more Office Communication Beyond operational communication, even communication to offices and between all areas is possible. Learn more Free Whitepaper for Download Access Essential Insights for Energy & Public Utilities In addition to improving work processes, companies in the energy sector and critical infrastructure are primarily focusing on resilience and protection against cyber threats. This whitepaper provides valuable insights, practical solutions, and answers to the following questions: How can the resilience be strengthened so that they can respond quickly and effectively to unexpected events? How to comply with cyber security laws and regulations? How can communication systems enhance physical security? How do they support emergency situations and help manage them? How do they improve workflow efficiency? How do they protect staff at work? Gain valuable insights into advanced technologies that improve your operational security and efficiency. Through practical examples, see how you can make your business safer, more resilient, and more efficient, and understand the central role that Intercom systems play in this. Industry Solution Brochure View Features & Benefits Networking of Sites Plants, reservoirs or depots in different areas can easily be networked and served via a central Control Desk for higher efficiency. Learn more System Availability High Availability through end-to-end self-monitoring to prevent outtimes and eliminate the need for manual function testing. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more Interfaces & Integration Connect Commend systems with various other systems and get unique benefits through automatisation or just use the I/Os. Learn more Unified Communication Platform Integration of mobile radio communication systems with simultaneous scanning of up to 8 channels, display of caller identity, and status message transfer. Learn more Cyber Secure Connections Multi-level cyber security to protect and secure customer data in times of increasingly sophisticated cyber threats. Learn more Products IP-network Loudspeakers AFLS Loudspeakers with built-in Intercom Module connects directly to the IP network Learn more Control Desk id8 Modular Symphony control desk with direct dialling modules, handset, gooseneck and more Learn more Industrial Stations EE 7000 Series EE 7000D industrial stations are designed for communication in rough environments. Learn more
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Alcatel-Lucent | Intercom Interoperability
Commend Intercom Interoperability to Alcatel-Lucent – OmniPCX Enterprise Overview Commend devices like IP-Intercom stations, IP-Intercom modules, IP-Loudspeakers and IP-Amplifiers can be connected via SIP to Alcatel-Lucent and Commend Hard- and Software-Servers using SIP trunks. Registration DTMF-Support Calls G.711 μ-law G.711 a-law G.722 HD Audio Video Support VoIP Provider Yes Yes Yes No Yes No No No Short Profile Alcatel-Lucent's mission is to enable seamless connectivity by providing digital-age networking, communications, and cloud solutions tailored to their customers' success. Their strategy focuses on offering industry-specific solutions with built-in security and minimal environmental impact. With flexible business models, Alcatel-Lucent offers solutions in the cloud, on-premises, and hybrid environments. Backed by over 100 years of innovation, they are a trusted advisor to more than 830,000 customers worldwide. Source: Alcatel-Lucent Website (05.08.2020) Company Website The OmniPCX Enterprise Communication Server (CS) helps employees connect in real time whatever their location, and hold high-quality business calls with their colleagues and customers. Organizations can connect the OmniPCX Enterprise CS to the Alcatel-Lucent Rainbow cloud service. The Rainbow mobile, borderless collaboration application is the perfect companion to business phones and helps employees respond faster and better to business requests. Calls between Intercom stations and telephone system/telephones/clients are possible in both directions. Telephone (PBX) SIP Audio Overview
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3CX | Intercom Interoperability
Commend Intercom Interoperability to 3CX – The PhoneSystems for Windows Overview Commend devices like IP-Intercom stations, IP-Intercom modules, IP-Loudspeakers and IP-Amplifiers can be connected via SIP to 3CX PhoneSystem for Windows and Commend Hard- and Software-Servers using SIP trunks. Registration DTMF-Support Calls G.711 μ-law G.711 a-law G.722 HD Audio Video Support VoIP Provider Yes Yes Yes Yes Yes No No No Short Profile 3CX is a global leader in business VoIP and Unified Communications (UC) technology. It offers customers a simple, flexible and affordable solution that dramatically cuts telephony costs and management headaches. With 3CX you are guaranteed to increase productivity, reduce business travel and telco costs, streamline operations and improve customer service. 3CX customers know straight up what they will be spending: No per extension licensing, pay for simultaneous calls Self-host or run on own hardware on Windows or Linux Easily add and manage extensions Open-platform – choose your IP Phones & SIP trunks Source: 3CX Website (09.07.2020) Company Website LinkedIn Page With 3CX’s VoIP phones for Windows and the Web, you can manage your phone calls from your desktop or browser. Make, receive and transfer calls via the office phone system from your computer, even while out of the office. Using a headset you can even use a 3CX App as a full desk phone replacement. Calls between Intercom stations and 3CX are possible in both directions. Telephone (PBX) SIP Audio Overview