Results (1376 found)
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Commend International ISO 27001 Certified – Eco-Trust Programme
Environmental Management by Commend Eco-Trust Programme Commend International – Certified by BVQI ISO 14001:2015 At Commend, Environmental Care Comes Naturally Trusted. Communication. Always. By this, we mean much more than just a pledge to reliable communication and security products. Our corporate Why also stands for our deep commitment to environmental and climate issues. From initial concept to final product and its disposal, we always consider the entire lifecycle of our activities to make sure we protect our planet, save resources and safeguard our next generation’s quality of life. It is based on this conviction that we maintain an Environmental Management System as per ISO 14001:2015, which covers all our processes while providing support and guidance in acting and improving in four key areas : Resource Management Saving resources is a core element of our product design process, in line with our Evergreen Technology approach. In designing and building our products, we take great care to ensure low energy consumption and a high share of recyclable materials. But we don’t stop there. Regular energy efficiency audits conducted by official auditors motivate us to keep improving our resource consumption on all corporate levels. Our commitment to intelligent resource management runs through all our day-to-day routines and activities: whether in the form of heat pumps in our production facilities, in our offices or at our EV charging terminals, which is operated by our own photovoltaic system to energise our company fleet. Where resource management is concerned, we have a clear goal: full energy autarchy. It’s that goal that keeps motivating us every step along the way. Waste Management It’s thanks to Commend Evergreen Technology, which stands for longevity, our products and systems stay compatible with latest technology for decades, all the while helping to reduce electronic waste. At the same time, we adhere to the highest waste management standards. We take great care to separate and recycle our industrial waste to keep our ecological footprint as small as possible. Supply Chain Management Our supply chain management is based on our conviction that ensuing short delivery routes is essential to saving environmental resources. It’s a key focus and deciding factor in choosing our suppliers, and we prefer to source our components and services locally whenever possible. Keeping to this strategy has allowed us to achieve a unique share of regional suppliers. Where shipping is concerned, we opt for the most environmentally compatible methods to keep emissions down. People at Commend At Commend, we are as passionately committed to environmental protection as we are to technology and innovation. Care for the environment is rooted in our corporate culture, and we have committed ourselves to environmental issues to incorporate environmental care into our daily activities. Many of our colleagues at work opt for environmentally friendly means of travel to the office as a matter of principle, supported by our sponsoring programme for discounted national public transport tickets (“Climate Tickets”). As part of our Eco-Trust Programme, we invite the feedback of our colleagues and customers to help us constantly improve our environmental measures. For us environmental protection is not just a task but a conviction we live out every day, whether at work or otherwise. EN ISO 14001:2015 Certification Scope of certification – development, manufacturing and worldwide distribution of integrated communication and security systems View in English EN ISO 14001:2015 Zertifikat Anwendungsbereich – Entwicklung, Fertigung und weltweiter Vertrieb von integrierten Kommunikations- und Sicherheitssystemen View in German EN ISO 14001:2015 Certificate Domaine d’Activité – développement, production et distribution mondiale de systèmes de communication et de sécurité View in French Got any suggestions or questions about our environmental and sustainability initiatives? Your input drives progress – partner with us for a greener future! Write to us at eco-trust@commend.com . We look forward to hearing from you!
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Intercom Control Desks for Smart System Management
Overview, control, efficiency Intercom Control Desks Control Desk Series id8 Modular Symphony control desk with direct dialling modules, handset, gooseneck and more Details Control Desk Series id5 Symphony control desk with optional handset and/or gooseneck Details Control Desk EE 380 Modular control desk Control Desk Conductor Modular control desk system Desktop Stations Various master stations for control desks Commend Control Desk systems provide a full overview of the entire system, enabling staff to take quick action in emergency situations. Even complex Intercom networks or video and control functions can be put at the user’s fingertips via ergonomic user interfaces. This opens up a world of possibilities for visitor management with excellent video-enhanced communication, even in areas with limited space. It’s a powerful solution that provides a perfect blend of intelligent functionality and superior flexibility. Software Solutions for Control Desks STUDIO Control desk management software STUDIO provides vital details in a clean, well-structured way. It does so by providing an interactive visualisation of all Control Desk functions. Details WEB CLIENT The Symphony Web Client is probably the world's most flexible, most easy to use intercom station – and everything within a browser. Details
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Archive of Discontinued Products
Commend Product Archive Archive of Discontinued Commend intercom stations, modules, speakers, accessories IP Control Desk EE 980 Emergency Call Stations – Series EF 962M / EF 862M Emergency Call Stations – Series WS 210V M 2 Gang Intercom Stations IP Control Desk EE 980 Emergency Call Stations – Series EF 962M / EF 862M Emergency Call Stations – Series WS 210V M 2 Gang Intercom Stations
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Compact Intercom Stations for 2 Gang Boxes
2 Gang Intercom Stations Overview These are Commend Americas Products Please check regional availability with your local Commend partner. 2 Gang Intercom Stations Accessories 2 Gang Intercom Stations
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Системы Интерком для безопасности зданий
Advanced Security Intercom Корпоративные здания Безопасность зданий is crucial to protect occupants and assets. The multi-functional control room is the heart of the sytsem: Here in the SOC / Control Room all Intercom, access control, video surveillance, and emergency response activities are managed. Smart buildings provide numerous benefits , including increased efficiency and reduced operational costs. Security Professionals need to stay informed on the latest technologies, codes and regulations. These are so critical to ensure buildings are equipped with the most advanced and effective security technology to make them smart and safe! Ensuring Protection and Control Connecting Building "Hotspots" Supporting Digital Transformation Monitoring Security and Compliance Always Safe Commend's powerful Intercom Servers, both virtualized or on physical appliances, form the core of the Advanced Security Building Intercom System (ASBIS). Interfaces connect and control external systems such as video, radio, PA and telephone communication. This efficiently manages all kinds of security-related components to respond to routine operations as well as disruptions, emergencies, or dangerous situations. Unified Security Communication Communication is needed in the entire building and campus. A wide portfolio of Intercom Devices will be the perfect pick for every Communication Hotspot. Scalable Control Desk Solutions meet the needs for the SOC / Control Room and include Visualisation. Integrating IP-PA makes sure messages can never be overheard. Evolution Today's buildings are smart and flexible. So is Commend's ASBIS. Bridging the Intercom Solution into the Cloud adds innovative new features and services. This also keeps the whole Commend Solution cyber resiliant. In fact, the unique Privacy & Security by Design assures that Cyber Security remains a main priority, regardless of how much IP-technology is deployed. Confirmed by ISO 27001 and IEC 62443-4-1 certifications. From Buildings to Perimeter Security goes beyond the building door: It must include the whole campus and secure the perimeter. IP-PA with automated announcements means proactive intervention when unauthorized persons try to enter. Automation as well as integration reduce the workload for the SOC / Control Room. The security team can focus on those tasks that really call for their full attention. Applications in and around Corporate Buildings Communicating Doors, Gates and Barriers A wide portfolio of Intercom Devices (including modules for flexible OEM design) assure the perfect match for each Communication Hotspot. Cameras and access readers can be part of the Intercom Device or separate, and seamslessly integrate with other systems. Perfect speech intelligebility makes sure every word is understood. Learn more Helping Lifts / Elevators Customer specific Intercom Devices for the cabin, pit, machine rooms and top-of-cars fully comply with the relevant codes. In Europe, this is the EN81-28:2018. In the Americas, this is the AMSE17.1. Learn more The American solution Connecting Reception Areas and Welcome Desks Intercom Devices for Front Desks support the workflows in daily operations. Incoming calls are answered and the neccessary actions taken and documented. Visualisation is on the large screen of the Intercom Control Desk or on a PC Monitor. When the front desk is unattended, calls are forwarded. This can be to a Mobile Device running an Intercom App as well as a SOC / Control Room. Learn more Announcing Public Address Commend Public Address enables the reliable and targeted communication of messages. This includes both routine announcements in the building, or security instructions in case of an emergency. This supports when issuing alarms, and it helps to support evacuation and lockdown procedures. Volume and crystal-clear audio quality are key to sharing vital information. Learn more Ensuring Emergency & Danger Response The ASBIS - Advanced Security Building Intercom Solution perfectly supports routine operations. When an incident occurs, it becomes the EDRS - Emergency & Danger Reponse System. It perfectly complies with the high requirements of ISO 62820-2 and supports the procedures as described in ISO 62820-3-2. Learn more Controlling Hearing, Seeing and Responding The SOC / Control Room is the heart of all security operations. Here, the Commend solution offers visual support for quick and accurate assessment. All relevant information is concentrated and displayed on one platform. This makes it easy to take the right decisions and trigger appropriate actions. Learn more Door Calls Commend system solutions offer access control and management, keeping unauthorized persons off the premises and reducing risks of espionage, theft, and vandalism. Learn more Public Address and Announcements Voice announcements and playback of pre-recorded messages for information and warning purposes. Learn more Lift Emergency Call System Maintenance-free Lift Intercom in the lift car and operational & maintenance Intercom for reliable and hands-free maintenance communication. Learn more System Integration In security and communication systems, it is essential that different systems work together. Constantly exchanging data, video and audio streams, these systems utilise their full potential in well-coordinated interplay to provide perfectly integrated solutions for operators and users. Learn more Mobile Flexibility Door calls can be answered conveniently with a mobile client or web client and doors can be opened wherever you are. Learn more Control Desk Management Continuous system-wide overview to support instant reaction in case of an emergency. Learn more Corporate Buildings Brochure View Features & Benefits System Availability High Availability through End-to-End self-monitoring to prevent outtimes. Learn more Interfaces & Integrations Connect Commend Systems with various other systems and get unique benefits through automatisation or just use the I/Os. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more Networking of Sites Calls can be forwarded automatically to other Control Desks or several buildings maintained by one Control Desk (at night). Learn more Custom Design Customized intercom stations in accordance with architects' and customers' design. Learn more
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Commend Academy
Knowhow für unsere Partner Commend Academy Schweiz Um unseren neuen Produkten und Technologien gerecht zu werden, haben wir die Commend Academy umfassend umstrukturiert. Wir bieten neu verschiedene Ausbildungslevels basierend auf einzelnen Modulen an. Die Module können unterschiedlich kombiniert werden um den Status „zertifizierten Commend Partner“ zu erlangen. Module müssen alle zwei Kalenderjahre wiederholt werden, damit der zertifizierte Commend Partnerstatus beibehalten werden kann. Falls Sie sich nicht sicher sind, welche Module für Sie in Frage kommen oder noch detailliertere Informationen benötigen, wenden Sie sich gerne an unsere Kundenberater. BASIC LEVEL - POLYGON ONLINE TRAININGS Willkommen bei Commend Produktnamen Schema Netzwerkgrundlagen Anmeldung PROFESSIONAL LEVEL Modul - IoIP® (Intercom over IP) Modul - SIP (Session Initiation Protocol) inkl. Symphony Cloud Anmeldung EXPERT LEVEL Modul - VirtuoSIS On-Prem Anmeldung Ausbildungslevels Übersicht Module Programm Commend Academy Trainingsprogram Im Trainingsprogram finden Sie alle vollständigen Informationen zu den Schulungen. Trainingsprogram herunterladen Allgemeine Geschäftsbedingungen zu Schulungen
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Emergency Call Stations for Safety & Security
Help and information at the push of a button Emergency Call Intercom Stations Overview Instant Help and Assistance These vandalism-resistant Intercom stations have many uses. In public areas they serve as information and emergency call station for passers-by, enabling them to request information and assistance in cases of emergency. The underlying technology ensures excellent speech quality and clarity, regardless of the ambient noise level. A continuous function check ensures the device's reliable availability. The extremely durable high-grade steel front plates with poke protection and special screws protect the unit against vandalism. The durable design prevents water, dirt and dust from entering the device. The extra large emergency call buttons are easily visible even over larger distances. They are easy to activate reliably in case of an emergency. Emergency Call Stations – Series WS 311V Emergency Call Stations – Series od1 Emergency Call Stations – Series WS 200V Accessories – Series WS 300V / WS 311V
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Smart Emergency Intercom System
Success Story: Service and Emergency Management Gioia 22 Overview Challenge Solution Technical data Result Free download Challenge The Gioia Tower 22, also called “Splinter of Glass”, is part of the Porta Nuova project. It is a 120m high skyscraper located along Via Melchiorre Gioia. The whole project has been realized by COIMA SGR, Italy’s leader in investment, development and management of real estate assets on behalf of institutional investors. The building has 26 floors above ground and 4 undergroud floors for a total gross area of 68,432 sqm. This project stands out for its unprecedented standards of technological innovation and environmental sustainability. Keeping this in mind, the company’s internal communication system had to enable easy and reliable serivce and emergency communication between the control room, the reception and Quiet spaces Information and help points Elevators (cabin, roof, pit, machine rooms) Elevator landings (fire brigade communication) Technical rooms Pedestrian accesses Driveway accesses Pedestrian and driveway accesses to the parking lot System Architecture Based on the standards of the IEC 62820 series describing Building Intercom Systems and providing guidelines for their usage (Part 3-2: Application Guide – Advanced Security Building Intercom Systems – ASBIS), it was decided to use digital Intercom terminals. The connection between the Intercom Terminals and the Intercom Server has been realized with a star network with digital lines (via telephone wiring – twisted pair or similar – without the use of active switches). The primary power supply of the Intercom Server is provided by the 220V mains, while a uninterruptible power supply provides backup power for the entire sytem: with this solution (without the use of active switching equipment) it is therefore sufficient to power only the Intercom Servier in order to ensure the operability of the entire system. Technical Characteristics / functions rif IEC 62820 The hardware architecture is based on distributed and interconnected server High energy efficiency High availability and functional reliability Automatic and dynamic volume adjustment based on background noise High intelligibility coefficient Speech Transmission Index (TSI) minimum greater than 0.7 High audio quality Hands-free communication in Open-Duplex mode DSP-based background noise cancellation Link monitoring and always-on microphone speaker functionality Call priorization and automatic queuing of an unlimited number of calls Fast and efficient communication Caller identification Possibility of recording events, door openings, scheduled activities, etc. Interface with centralized supervision system – Siemens Surveillance BMS for management and diagnostics Customer information COIMA specializes in the investment, development and management of Italian real estate assets on behalf of institutional investors, with an integrated ESG impact approach. More info Solution Commend Italia was able to deliver a system that fully complies with the relevant standards, in particular IEC 62820, as well as other customer requirements. Six GE800 Intercom Servers were installed on three different levels to allow Intercom terminals in the respective zones to be connected to the relevant server. The three groups of Intercom stations were then interconnected using the cyber-secure Commend IPBridge technology, which enables the use of a copper pair connection without passing through a network switch. The operator stations have been equipped with the EE980 Control Desk, featuring a large 7” display, with OpenDuplex® audio quality in eHD quality for natural hands-free communication at high volume levels. The touch screen display can be customized according to the user’s needs by adding, for example, specific function keys or direct call keys. The display allows the visualization of video streams from the IP cameras at the entrances. The EE980 IP terminals, like the GE800 Servers, are connected by using the Commend IPBridge technology. WS211VD SOS terminals have been installed at “quiet spaces” to allow direct calls to the appropriate operator station and to receive voice announcements. The Commend terminals are extremely robust and protected against shock, dust and humidity (degrees of protection IK09 and IP66) and guarantee excellent speech quality at 16 kHz under all noise conditions. Thanks to specific features such as DSP-based background noise and echo cancellation, IVC and OpenDuplex®, Commend guarantees excellent speech intelligibility (STI - Speech Transmission Index - of 0.96 on a maximum scale of 1.00 - measured in the laboratory). Therefore, the SOS terminals are ideal for the use in any environment. Digital terminals (EE320AR - EF862 - WS212VD) have been provided for the management of service communications with the elevator shaft (pit, elevator roof and machine room), while WS800PD devices with full keypad have been installed in the technical rooms to ensure a wide extension of communications. The access communication to the tower was managed with WS800VD digital terminals in different configurations (standard installation, with custom terminal, installed on column) equipped with IP camera: also in this case, the secure connection through telephone pair allows wide availability of the system, making it possible for rescue teams to use a “global and secure” communication terminal outside the building. Cameras at the entrances have been directly connected to the LAN network considering that, in case of an event, the video function is of secondary importance compared to the audio communication. The entire intercom system has been connected to the Siemens Siveillance BMS system for management and diagnostics. Technical data Technical data 6 x Intercom Server GE800 located in basement, lower and upper floors, connected with each other; redundant power supply; 4 x Intercom terminals EE980 at each operator station 59 x Intercom terminals WS211VD, vandal-proof, for emergency calls 12 x Intercom terminals, EF862A, vandal-proof, for elevator roofs 15 x Intercom Terminals WS212VD for elevator pits 2 x Intercom terminals EE320AR elevator machine room 54 x wall-mount Intercom stations WS800PD for technic rooms 9 x Intercom terminals WS800VD, vandal-proof with keypad for pedestrian access and driveways 8 x vandal-proof modules with video camera WSCM50V for pedestrian access and driveways 7x customized Intercom terminals with video camera for entrances and driveways 3 x vandal-resistant Commend bollards with Intercom terminals and video camera for pedestrian entrances 1 x interface to BMS Siveillance Siemens Result Going beyond the requirements and achieving excellence was a “must have” and Commend Italia’s solution made it possible to do so: in fact, the products supplied are all tested and certified with extremely high MTBF values (MTBF stands for Mean Time Between Failures, a reliability parameter applicable to mechanical, electrical and electronic devices). Some special features of Commend systems have been particularly appreciated, such as: Loudspeaker/microphone monitoring - ensures operational continuity of the intercom terminal and reduces the need for manual functionality checks; Monitoring of the network connection of each individual terminal; Audio Monitoring - programmable user security feature for automation of system actions (e.g., emergency call) based on predefined noise levels; Dynamic background noise suppression eliminates all ambient noise; IVC - intelligent volume control based on changes in ambient noise; and many more. The experience and professionalism of the Commend Italia team is a further guarantee of success because it is not enough to have the best product in the world. It’s necessary to have the competence to configure, manage and exploit it at its best. Customer Voice COIMA SGR MILAN (ITALY) “Technology is an integral part of our daily lives. We believe that technology can be a tool with which we can achieve sustainability, health and wellness goals, while paying attention to using it responsibly as a tool to serve people. We have chosen Commend products to continue to pursue this principle, thus guaranteeing the best possible performance (today and in the future) in internal communications, both in daily life and in the management of any emergency situation. We believe that the technology, flexibility and quality of Commend products fully meet the health, safety and welfare needs of the people who work and live in our modern buildings, and that they comply with all applicable regulations.” Case Study Gioia22 Free download Download
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Upgrade Subscriptions
Upgrade Subscriptions Keep your system up-to-date and secure Upgrade Subscriptions ensure that you always use the latest software. This guarantees that your systems are state of the art, which reduces maintenance and support costs for both the customer and the service provider. With an Upgrade Subscription, you benefit from additional services to unlock the maximum performance of your Commend systems and avoid downtime. Why upgrades are important With each new software version, current security features are developed and security gaps are closed. More information about Cyber Security Watch the video expaining why updates are important THE ADVANTAGES OF AN UPGRADE SUBSCRIPTION ENHANCED SECURITY Regular upgrades make your system safer. REDUCED COSTS Less downtime in a more stable system. ADDITIONAL FUNCTIONALITY Access to all new features as soon as they are released for more efficiency. PLANABILITY Upgrades can be planned to perfectly match your operational workflows and expenses are also transparent and planable – no unexpected costs. SIMPLE EXPANSION Adding new clients or modules becomes much easier with a system that is up to date. SOFTWARE LEBENSZYKLUS Bei der Softwarewartung unterliegt die Hauptversionen unserer lizenzierten Softwaren wie «VirtuoSIS» und «Commend Studio» dem folgenden Lebenszyklus: 1. General availability (GA): Diese Software ist offiziell auf dem Markt verfügbar. Sie ist vollständig entwickelt, getestet und kann von Kunden gekauft und verwendet werden. In dieser Phase wird das Produkt aktiv verkauft und unterstützt. Dazu gehören regelmässige Updates basierend auf unserem Release-Zyklus, neue Funktionsverbesserungen, Sicherheitsupdates und Bugfixes. Die Dauer dieserPhase ist 12 Monate. -> Die Version ist im allgemeinen Verfügbarkeitsmodus. 2. End of Sales (EOS): Die Software ist nicht mehr für den Verkauf verfügbar. Kunden erhalten weiterhin Support und Updates, einschliesslich Bugfixes und Sicherheitsupdates. Funktionsverbesserungen sind für diese Hauptversion nicht mehr verfügbar. Die Dauer dieser Phase ist 12 Monate. -> Die Version ist im Wartungsmodus. 3. End of software Maintenance (EoSM): Die Software ist weiterhin betriebsbereit und wird unterstützt, es werden jedoch keine Funktionsverbesserungen oder regelmässigen Updates einschliesslich Bugfixes, Sicherheitsupdates zur bereitgestellt. Kunden erhalten weiterhin Support für bestehende Funktionalitäten. Die Dauer dieser Phase ist 24 Monate. -> Die Version ist im Supportmodus. 4. End of Software Support (EoSS): Die Software wird nicht mehr aktiv unterstützt, die Konfigurationstools sind weiterhin verfügbar, und die Fehlerbehebung wird nach bestem Wissen und Gewissen durchgeführt -> Die Version ist im Evergreen-Supportmodus. VIRTUOSIS LEBENSZYKLUS Upgrade Subscriptions are available in 1, 3, or 5 year increments, for VirtuoSIS and/or STUDIO . The model shows the costs over time with an Upgrade Subscription compared with purchasing a single software upgrade each year. An Upgrade Subscription comes with extensive advice and support from our team like yearly inspections, support hours and calls, as well as hardware replacements. To which extent, that depends on the agreement. Want to find out more? Download our solution folder on Upgrade Subscriptions here for free: DOWNLOAD FROM NOW ON ALWAYS BE UP TO DATE Designed with our customers in mind, these comprehensive, cost effective Upgrade Subscriptions provide a high level of technical support and ongoing value. Whether you are a new customer, starting a major project, or upgrading an existing installation, our team can support yours to maximize results and efficiency. Please let us know if you would like any further details or discuss how we can assist! Get in touch Our goal is to ensure that not only the new ones, but all existing systems are up to date and therefore we offer a special upgrade subscription deal to long-term customers: If you have an existing system installation and sign up for a five year upgrade subscription, the first upgrade from any VirtuoSIS, Studio, or ComWIN version in order to be up to date is free. We reserve the right to stop this promotion at any time with 12 months’ notice.
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Contrat de Maintenance (SLA)
WARTUNGSVERTRAG (SLA) Die Commend Wartungsverträge wurden entwickelt, um Sie als Partner kontinuierlich zu unterstützen, die Systeme der Kunden auf dem neuesten Stand zu halten und um auf neue Bedürfnisse reagieren zu können. Um Ihren Anforderungen besser gerecht zu werden, bieten wir unterschiedliche Second-Level-Wartungsverträge zur Unterstützung an. Von der Präventivwartung inkl. Softwareupdate, automatischem Materialersatz bis zur beschleunigten Reaktionszeit des technischen Supports. Kontaktieren Sie unseren Vertrieb für eine massgeschneiderte Lösung. WARTUNGSVERTRAG Mit einer jährlichen Wartung vor Ort, werden mögliche Fehler und defekte installierten Komponenten, frühzeitig erkannt und können bestenfalls behoben werden. Dadurch minimieren Sie die Ausfallzeit und verlängern gleichzeitig die Lebensdauer Ihres Systems: Jährliche Wartung und Funktionskontrolle des Gesamtsystems Wegspesen und Reisezeitentschädigung für die jährliche Wartung Schulung des technischen personales anlässlich der jährlichen Wartung Eine visuelle Überprüfung der Sprechstellen und der dazugehörigen Installationen Kontrolle der Funktionsbereitschaft der Sprechstellen (Anrufe, Slavings und Öffnungen) Reinigung der Komponenten, inklusiv Überprüfung der Anschlüsse von Kabelen und Drähten an den Sprechstellen, Standardaustausch von Verschleissmaterial (falls Reserve verfügbar) Erstellung eines technischen Statusberichts mit Vorschlägen zur Verbesserung des Systems. SUP + Jährlicher Besuch Mit abgeschlossenen SUP wird bei der jährlichen Wartung kostenlos das Software Update installiert. Danach wird das System auf optimale Funktion getestet. LAGER VON ERSATZTEILEN Bei einem Systemausfall werden Ersatzteile benötigt. Die Lieferzeit für Standardmaterial beträgt 3-4 Wochen und bei kundenspezifischen Komponenten etwas länger. Um diese Zeit zu verkürzen, bitten wir folgende Möglichkeiten an: Ersatzmaterial Packet zum Spezialpreis Ersatzmaterial Packet als Mietprogramm, damit garantieren wir Ihnen die Verfügbarkeit zu Bürozeiten ab unserem Lager in Fehraltorf. Wir senden Ihnen das Material per Post oder Sie können es direkt bei uns abholen. In Kombination mit einer 24-Stunden-Herstellerunterstützung ermöglichen wir Ihnen auch eine Materiallieferung ausserhalb der Bürozeiten. Diese Lösung hat den Vorteil, dass das Wartungspaket von Jahr zu Jahr Ihren Bedürfnissen angepasst werden kann. Somit laufen Sie nicht Gefahr veraltete Produkte an Lager zu halten. TELEFONSUPPORT-VERTRAG Um Ihre Techniker bei Ihren Kunden zu unterstützen, bieten wir verschiedene Dienstleistungen an: Technischer Support am Telefon durch ausgewiesenes Fachpersonal während der Bürozeiten oder rund um die Uhr (24/7) Herstellerunterstützung vor Ort innerhalb von x Stunden an Werktagen oder 24/7 Möglichkeit der Fernverwaltung via TeamViewer Auf ein einzelnes Objekt-/Projektbezogen oder ausgelegt für alle Objekt-/Projektbezogen ihrer Geschäftsstelle