Success Story: Safety and communication quality
in a critical infrastructure
Trento Airport
"Gianni Caproni"
OverviewChallenge
Upgrading an obsolete intercom system used for access management may sound simple — until you take into account all the client’s requirements:
- Audio/video communication management for access points
- High conversation quality even in noisy environments
- Call handling not only from the airport control room but also from other stations across the facility
- Local and remote management via the Trentino Trasporti Control Room
- Integration with the Genetec Security Center for video stream recording
- Use of the existing IT infrastructure
- Cybersecurity
- Maximum functional reliability and operational continuity
Solution
- 1x C-S3 IP Intercom Server with VirtuoSIS, LAN connection
- 2x C-ID5-TD 5” Touch Display Intercom Stations
- 1x C-ID5-WMHS Wall-Mount Kit with handset, ID5
- 9x C-OD1-CM Outdoor Stations with camera
- 9x C-EB1E1A 1 USB I/O module
- 9x C-XDX-SH Mounting Kits
- 2x C-OD5-TDCM 5” Touch Screen Outdoor Stations with camera
- 4x C-EB1E1A USB I/O module
Result
A single integrated communication platform connected with both the Genetec Security Center and Trentino Trasporti — scalable and ready for future needs.
It’s not always easy to achieve results like this. Thanks to the support of Commend Italia’s partner Sir.Tel. srl, all of the client’s expectations were not only met but exceeded, delivering several key advantages:
- Excellent audio quality even in noisy environments;
- Functional safety ensured by a proven, softwareupdatable system;
- Easy system scalability;
- Adaptability to specific operational requirements;
- Network connection with the Trentino Trasporti system; Long-term return on investment.
The collaboration with Sir.Tel. represents a well-tested and rewarding business model — one where the professionalism of all involved (sales, engineering, product teams) is fully focused on the goal, leading to outstanding results both technically and reputationally.
As stated on other occasions: success in intercom solutions depends not only on product quality but also on the expertise to propose, configure, manage, and use it to its full potential.
Customer Voice
Luca san Giuseppe
Head of AFIU and Safety Manager / Airport Caproni
“We needed to modernise our outdated access communication system with a solution that met specific requirements: high-quality communication even in noisy environments, system flexibility, and integration with our Security Center and Trentino Trasporti operator stations — all while ensuring cybersecurity and operational continuity. Our expectations were fully met by Commend solutions, which were already successfully used by Trentino Trasporti in the railway sector and enabled flexible management between the operators of both facilities.”
Case Study Trento Airport "Gianni Caproni"
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