Results (1372 found)
Page
Self-monitoring Systems & Redundancy | Ultimate Reliability
Self-monitoring and redundant systems Ultimate Reliability Symphony Platform In critical situations, every second – and every word – counts. Commend systems are designed specifically to ensure that every single call gets through, no matter what. Always, without exception. This is why Commend systems monitor their own functionality: Line Monitoring checks the connections between the Intercom stations and the Server. The Intercom stations run continuous tests on the signal path between their loudspeaker and microphone. More Self-testing buttons for critical functions perform regular button activation simulation tests (special buttons are required). To protect Intercom stations against vandalism, sabotage detection switches will trigger an alarm at the Control Desk if the device is tampered with. Server monitoring and redundancy ensure the required high availability. Promises you can rely on Full 24/7 availability. Control Desk staff are immediately notified in the event of a problem (e. g., extreme vandalism) to enable instant troubleshooting. Very low system inspection requirements – no need for manual testing (saving time and costs). Software Intercom Server VirtuoSIS Entire virtual environments can be backed up and migrated reliably without interruptions. As a result, scheduled downtimes are a thing of the past. After an unscheduled downtime, connections and functions are restored within a very short time. Ultimate availability ‒ ultimate security (Mirroring*) *Mirroring: VMWare Enterprise Edition provides a Fault Tolerance (FT) function to ensure continued availability for all applications in case of a server failure. VirtuoSIS Server redundancy for hardware-based Intercom Servers Intercom stations can connect to up to three servers simultaneously. Calls are transmitted via the active server. Fallback servers within the network allow for reliable redundancy arrangements. In the event of a server or router failure, call connection will be re-routed automatically via the available servers. Multiple power supply units ensure a redundant supply of operating power. This way, the Server will continue to operate uninterrupted even if a power supply unit fails. Hardware Servers Server redundancy for SIP capable systems Intercom stations can connect to up to three servers simultaneously. Calls are transmitted via the active server. In case none of the servers can be reached, the system can try to establish a serverless connection as a last resort ‒ e.g., by setting off a call to all Intercom stations on the network. Of course, this is also supported by serverless systems. High Availabilty Every single call gets through, no matter what.
Page
Intelligent Volume Control | Automatic Level Adjustment
Sound volume that adjusts dynamically to the level of background noise Intelligent Volume Control – IVC Perfect Speech Intelligibility A special audio processing method developed by Commend, IVC enables Intercom stations to ‘listen’ for background noise and adjust the station’s sound level accordingly . As a result, the volume level automatically matches the ambient noise level by going up or down, thus maintaining precisely the level that is most comfortable for the human ear. This way, the helpful voice of the operator is easy to understand at the tunnel emergency station despite the deafening traffic noise in the background. The same applies to the Intercom station in the production hall, where Intelligent Volume Control ensures that critical announcements and instructions cannot get lost in the background noise If the noise becomes more, then the volume increases automatically It is not possible to reduce the noise for the person on site, but in order for them to understand the other party immediately , Intercom stations, modules and loudspeakers automatically increase the volume so that everything is clearly understood. Comfortable volume level in silent environments On the other hand, you can avoid deafening announcements or conversations. This is because one does not set the standard volume to what could be possible noise sounds, but to a comfortable volume. IVC does the rest. The clarity and intelligibility of Intercom communication does not only depend on the quality of the speech signal being transmitted. The other essential criterion is how well the Intercom station is able to adjust to its surrounding conditions. Commend Intercom stations stand the test of everyday use in a variety of different environments. The acoustic spectrum ranges from absolute silence to extreme noise. Ensuring optimum intelligibility even under extremely noisy conditions is a very special challenge. With Intelligent Volume Control (IVC), our audio engineers have come up with a unique solution. IVC delivers voice messages in superior quality and clarity, even through the thickest veil of background noise. At the same time, it ensures that the voice signal always arrives at a comfortable volume level, even if there is low background noise. IVC is a critical function for many devices and applications – from the emergency call station in a road tunnel to the industrial Intercom station in a production hall. Speech Intelligibility
Page
Audio Monitoring | Acoustic Call Triggers
Audio Monitoring Acoustic Call and Action Triggers Speech Intelligibility In emergency situations , it is not always possible to get to or operate an emergency call button. Take, for example, a threatening situation in a dark parking garage, a personal assault in a lift, or prison wardens facing threatening situations in dealing with dangerous persons. In situations like these, the Commend “Audio Monitoring” function provides a welcome solution. It constantly monitors the volume level of the background sound within the listening range of the Intercom station. If that sound volume exceeds a certain threshold level, the station automatically opens a call connection to the Control Desk . If required, it can trigger other actions as well – for example, it can activate a CCTV video feed on a security desk to provide instant live images of the area where the triggering sound event occurred. Of course it is possible to combine multiple responsive system actions as needed. The threshold value for such volume-triggered events can be adjusted as needed for different times of day. Audio Monitoring Applications Scream Alarm in Emergency Situations Emergency call points and any station providing automatic emergency call activation (town centres, parking garage, prison ...). Machine Alarm Monitoring in Medical Environments Acoustic monitoring of patients' rooms with automatic call activation or triggering of alarms by medical devices. Acoustic monitoring of patients' rooms with automatic call activation or triggering of alarms by medical devices Acoustic monitoring and detection of machine or system faults at industrial facilities. Acoustic Intruder Dectecion Acoustic room surveillance: the acoustic patterns of intruders are used to trigger a call; staff at the control desk can then listen in and decide on the action to be taken. Perfect Speech Intelligiblity
Page
Loudspeaker-Microphone Monitoring | System Reliability
Ensuring availability ... especially of emergency call stations Loudspeaker-Microphone Monitoring Perfect Speech Intelligibility To ensure the constant availability of Intercom stations and Public Address loudspeakers , simply monitoring the connection between the Intercom server and the station it is not enough. Only an acoustic test can verify with certainty that everything is working correctly. Commend systems perform this test automatically and without any annoying sounds . Commend louspeaker-microphone monitoring is an actual acoustic test routine, which constantly checks the Intercom station’s signal path . It does so by emitting an audio test signal through the loudspeaker, which is picked up and analysed by the microphone. The Intercom station then compares the transmitted signal against the received one to detect possible differences. In case one of the two components is not working correctly (e. g., due to chewing gum blocking the microphone or a loudspeaker membrane being damaged), the Intercom station will notify the control desk accordingly. Key Benefits High system availability Saves time and costs as no manual tests are needed Continuous acoustic self-testing instantly detects faults No annoying test signal (virtually inaudible to the human ear) Saving time and ensuring availability What makes Commend loudspeaker-to-microphone self-monitoring unique is the test sound it uses. As it is virtually inaudible to the human ear, it is not perceived as distracting in any way. This method is just as reliable as the conventional methods based on audible test sounds. The self-test eliminates the need for regular manual testing. This saves time and costs while ensuring ultimate reliable system availability. Perfect Speech Intelligibility
Page
Audio Bandwidth | Perfect Speech Intelligibility
Perfect Speech Intelligibility Audio Bandwidth Overview In communication, the quality of audio bandwidth directly impacts how clearly and accurately information is transmitted. A wider audio bandwidth allows for the transmission of more detailed and nuanced sounds, including subtle variations in speech intonation, vocal emotions, and environmental cues. This richness in audio information enhances the overall clarity and expressiveness of communication. In the context of music, audio bandwidth is crucial for reproducing the full spectrum of musical instruments and vocal tones. Musicians and music enthusiasts alike rely on a wide audio bandwidth to experience the depth and complexity of musical compositions fully. Furthermore, in various professional fields such as emergency services, customer service and operational communication, clear and intelligible audio is essential for effective communication . A limited audio bandwidth can result in distorted or muffled speech, making it difficult to understand critical information and instructions. 3.5 kHz Public telephone network 7 kHz HD Voice – Standard Intercom and mobile phones 16 kHz Enhanced HD Voice – Long-standing standard for Commend Intercom which covers the entire frequency range of human voice up to 20 kHz Ultra-HD Voice – The Commend Intercom standard for transmitting audio with a bandwidth of up to 20,000 Hz, i.e., the entire human audible frequency range. Hear the Difference
Page
Project Consulting Commend China
Project Consulting How can we help you? Your ideas. Your requirements. An overall solution. Are you looking for assistance with a new project? Do you have a technical question or need help in deciding how to expands your existing system? Contact us to take advantage of our comprehensive range of services. If you are on the lookout for an individual security/communication solution We provide individual advice on finding the best security and communication solution to suit your requirements. We will work with you to develop a plan for your individual system solution. You can take full advantage of our long-standing experience resulting from more than 150,000 installations worldwide. We will support you all the way in implementing your solution, taking care of the individual steps. Users will receive full training from our experts to ensure your system will run smoothly and is used to its full potential. Of course, we also provide a wide range of system maintenance and servicing options, as well as technical support whenever you need it. If you intend to extend your existing system Uncompromising backward compatibility is a hallmark of our systems. It allows for extending existing legacy systems with latest technology, even enabling full networking of sites running different systems. We provide assistance in planning and installing extensions and take great care to ensure long-term economical efficiency. If you need a custom station or software We design and manufacture intercom stations and emergency call points according to your requirements – whatever these are (Features, Material, special Size e.g. for existing back boxes). We write special software for ComWIN and the Intercom Client, browser interfaces, ... We programme interfaces to other systems. Learn more about our Customized Solutions Support Constant availability is essential in security and communication systems. You can rely on us being there whenever you need assistance. Our worldwide technical teams are standing by to provide telephonic or on-site support at any time, quickly and reliably. Contact us Training Sign up for our expert training course and become a Commend System Professional. Your local Commend Partner will be glad to provide further details on our course schedule. Training area Software & Documentation Leverage our on-line knowledge base as an extensive reference to find answers to your questions. Here you have access to important information about our systems, from installation instructions to hints on how to optimise your configuration and download links to current software versions. cLibrary 23 Sales Organisations worldwide Always there, wherever you are America – Europe – Africa – Middle-East – Asia/Pacific
Page
What is Conversational AI | How It Works
Learn what we at Commend mean by Conversational AI What is Conversational AI? Artificial Intelligence (AI) is the futuristic buzzword that's taking the world by storm! From self-driving cars to smart robots, AI has revolutionized our world. But its impact is not limited to machines alone. In the realm of communication, AI has transformed the way we interact with technology. With cutting-edge solutions that simulate human conversations, AI has elevated voicebots to automation platforms that drive operational efficiency. Plus, AI's unparalleled computational capacity has enabled companies to provide professional customer care services, once thought impossible! The future is here, and it's AI-powered! Ivy Virtual Assistant What is Conversational AI? Conversational AI How it works Conversational AI aims to simplify the interaction between humans and machines by ‘understanding’ and correctly answering user requests. But how does it work? Chatbot vs. Conversational AI What is the difference? On the surface, Chatbots and Conversational AI may seem to be similar, but under the surface they operate in completely different ways. Voicebots use keyword matching, which allows them to solve only a limited set of pre-defined problems, but Conversational AI uses advanced techniques to ‘understand’ the intent behind a question and provide accurate and relevant responses. This makes Conversational AI a much more powerful solution for complex queries and tasks. CHATBOT CONVERSATIONAL AI Online 24/7 ✔️ ✔️ Can cope with natural language Keyword based ✔️ Multi-level intent hierarchy If/Then Statements ✔️ Voice and conversational IVR Text only ✔️ Self-improving over time ❌ ✔️ Multi-lingual ❌ ✔️ Privacy & security compliant ❌ ✔️ The Value of Conversational AI Powerful Assistance Better customer experience Conversational AI technology can enhance the customer experience by providing a seamless and efficient 24/7 availability for customers to interact through direct messaging. Powerful human-AI synergy Empower your team with Conversational AI. Automated routine and empty calls are identified and filtered out, allowing your team to focus on high-priority calls. Ready to get started? Find out how conversational AI can improve customer satisfaction, reduce costs and increase revenue. Book an Ivy Demo
Page
Upgrade Intercom System with VirtuoSIS
Upgrade your Intercom System VirtuoSIS Link Overview Your Link to the Symphony World Due to Commend‘s commitment to the principle of „Evergreen Technology“, existing digital 2-wire devices can interface seamlessly with VirtuoSIS-powered solutions. The key that unlocks this investment protecting potential is „VirtuoSIS Link“. These include a powerful cyber protection boost in addition to the entire range of Commend communication and control functions. Best of all, this also opens the way for digital 2-wire devices to integrate fully with Cloud-native Symphony services (via Symphony Bridge). This will give these devices the ability to benefit from the latest cloud-native, AI-powered Commend services such as Ivy. Ready for the Future Seamless connection between 2-wire devices and VirtuoSIS Intercom Server. About VirtuoSIS Cyber Secure Bringing legacy digital devices up to modern cybersecurity standards for secure and reliable communications. About Cyber Security Stepwise Modernisation Seamless migration with existing cabling and devices for a smooth transition. From Theory to Practice: A Customer's Experience We are planning to modernise our lift emergency system by connecting several thousand digital 2-wire Intercom Stations to Commend's VirtuoSIS. The prospect of retaining our intricate cabling while upgrading the servers is a significant advantage for us. We look forward to the seamless integration into the Symphony platform to keep our communication infrastructure updated and secure — Leading Automotive Manufacturer VirtuoSIS Link VirtuoSIS Link Video The ideal connection between classic 2-wire devices and modern VirtuoSIS based servers. It even allows to utilise newest Symphony Cloud based services via Symphony Bridge. Modernisation Guide Read our latest modernisation guide to discover how to seamlessly upgrade your legacy intercom systems with modern, scalable solutions. View Connecting Generations since 1971. Thanks to Commend's Evergreen Technology approach, your Intercom System will remain seamlessly upgradeable for Generations. Learn more
Page
Schedule a Live Demo | Ivy Voice Assistant
Schedule a Live Demo with a Local IVY Expert Now! Experience the Power of Ivy Virtual Assistant Back to Ivy Virtual Assistant It all starts with the demo Don't let the technical sound of Conversational AI discourage you, during our demo we will break it down in simple terms and do our best to answer all of your questions: Discover how Ivy sounds and how conversational AI actually works Find out where Ivy will have the biggest impact for your business Learn how other companies have used Ivy in their customer service We will show you how to get started with Ivy in your business Personal Information To ensure that your first experience with Ivy is tailored to your needs and preferences, we kindly ask you to provide us with some personal information through this webform. T&I & Ivy Expert in the Commend Group Dennis Krijgsman It's amazing to see how quickly our customers have come to rely on the Ivy Virtual Assistant as a helpful voice! I love showing potential users how Ivy can benefit their business and take their customer service to the next level. Product Manager Ivy Tom Horčička Using Conversational AI was the answer to a customer's problem. We often see that AI products are created for the sake of AI technology and not to solve a problem in the best way. We avoided this trap, and we are confident that Ivy Virtual Assistant will change control room operations. Dennis Krijgsman Tom Horčička
Page
Symphony Bridge | Connect Cloud and On-Premises
Symphony Bridge Connecting On-Prem Servers to the World of Symphony Cloud Services A powerful Connection This bridge opens the path to the Symphony Cloud for on-premises servers. By interfacing both architectures you get the best of both worlds. That’s because it makes our Cloud services available to on-premises VirtuoSIS-based server solutions – whether they are running on an S3/S6 hardware server or on a Software Intercom Server within a virtual IT environment. Take advantage of the full range of VirtuoSIS features and functions, including extensive integration and Control Desk management options. Overview Mobile Clients Web Client Ivy Networking Telephony Backwards Compatibility The Cloud – A World of New Possibilities Innovation happens nowhere at a faster pace than in the Cloud. This is made possible, for example, by AI-based services (e.g., using machine learning). We deliver these services and functions directly to your on-premises solutions, thus opening up new options all the time. Eliminating the need for global system-upgrades you automatically get regular updates and new functions that are either instantly available to all users or can be enabled as needed with point-and-click ease. Privacy and Security by Design Security updates can be stressful for IT managers and users alike. Cloud services take the stress out of system-wide update deployment. This is because in the Cloud, security updates are fully automated, and device firmware updates require hardly any effort either. Answering Intercom calls from anywhere by smartphone Mobile Clients VirtuoSIS and Intercom Stations Intercom stations in VirtuoSIS solutions can establish calls to mobile clients. Calls can be forwarded simultaneously to multiple Intercom stations and clients and answered by all recipients. Open platform – Third-party SIP stations interface smoothly with VirtuoSIS to use Symphony Cloud services. Symphony Mobile Client App versions available for iOS and Android. Answering calls (push notifications ensure you never miss a door call while on the go). Direct call-back allows users to follow up on missed calls. Video communication – shows who’s calling. Open doors securely via PIN input, TouchID or FaceID. Learn more about the app The Intercom station for your browser Web Client VirtuoSIS and Intercom Stations Intercom stations in VirtuoSIS solutions can establish calls to web clients. Calls can be forwarded simultaneously to multiple Intercom stations and clients and answered by all recipients. Open platform – Third-party SIP stations interface smoothly with VirtuoSIS to use Symphony Cloud services. Symphony Web Client Web browser based Control Desk Features (call queuing, call transfer, call pause, activity log with snapshots) Call Intercom stations connected to VirtuoSIS servers Learn more about the client The world’s first artificial control centre intelligence that can talk and respond to requests like a human would Ivy Virtual Assistent VirtuoSIS and Intercom Stations Intercom stations in VirtuoSIS solutions can establish calls to the Intercom voice assistant Virtual Intercom Voice Assistant Automate routine tasks by handling calls involving frequently asked questions, so staff are free to focus on urgent and high-priority tasks ‘empty call’ buster by recognizing and dealing with distracting, time-wasting empty (accidentally initiated) or malicious calls Multilingual and customer service 24/7 Learn more about Ivy Both solutions interface seamlessly, allowing Intercom stations to establish call connections in both directions Symphony Cloud and On-Premises Solutions in Networked Unity VirtuoSIS Intercom Stations Intercom stations in VirtuoSIS solutions can establish calls to mobile clients. Calls can be forwarded simultaneously to multiple Intercom stations and clients and answered by all subscribers. Cloud Intercom Stations Intercom stations in the Symphony Cloud can receive calls from VirtuoSIS Intercom stations. Display of the contact list of the VirtuoSIS Intercom stations and bidirectional calls Symphony Mobile Client App versions available for iOS and Android. Answering calls (push notifications ensure you never miss a door call while on the go). Direct call-back allows users to follow up on missed calls. Video communication – shows who’s calling. Open doors securely via PIN input, TouchID or FaceID. Learn more about the app Call connections to public mobile and landline telephone networks Integration of telephone systems VirtuoSIS and Intercom Stations Intercom stations can call recipients on public telephone networks from within a VirtuoSIS environment. Calls can be forwarded simultaneously to multiple Intercom stations and telephones and answered by all subscribers. Supported Telephony Providers Setting up is quick and easy: Open the Symphony Management UI , select your preferred telephony provider, and you’re ready to go! Receiving calls via telephone Answer calls via mobile and stationary telephones (no video) Open doors/gates at the push of a button by pressing ‘1’ during the call. Mailbox detection and automatic call termination. Investment protection made by Commend Would you have thought... that you would ever be able to connect your 20-year-old server to the Cloud? Or that you would be able to make a call from an analogue 4-wire Intercom station to a smartphone? Our customers think that’s quite unique , and they appreciate our efforts to protect their investment. “Solutions that never age” How does it work? It’s all made possible by the wide range of connection technologies and backward compatibility across multiple system generations. Classic Servers GE 300 and GE 800 can be LAN-connected to a VirtuoSIS server, which also gives them access to the Symphony Cloud. This way, customers can go on using their existing hardware and cable connections while profiting from all-new features, functions and services. Upgrade Consulting Offer You are currently operating a Commend system and want to know more about upgrading and the resulting services available to you? Just contact your local Commend Partner. We are happy to advise on your options and to work out a solution concept to suit your needs. Arrange a meeting