Success Story: Campus Safety and Accessibility
Singapore Management
University
OverviewChallenge
Committed to maintaining safety and accessibility throughout the open city campus, the team sought a reliable help point communication solution to support
both emergencies and general inquiries.
A significant challenge in the project was the design and customisation of the stand to support the intercom device. Since the units were to be deployed across an open outdoor environment, the stand had to be both functional and resilient against environmental factors such as strong winds and rain. It was critical to ensure that the stands would not tip over, shift, or degrade over time, maintaining a clean and professional appearance on campus while securely housing the intercom devices. In addition to the mechanical challenges, connectivity optimisation presented another hurdle. As the system relied entirely on telco services for communication, it was essential to ensure strong and stable network performance at all locations.
Solution
The TKH technical team worked through multiple design iterations, experimenting with different materials, base structures, and mounting methods to achieve the right balance of stability, durability, and aesthetics for the help point column.
Id5 is a premium indoor Intercom station designed by Commend for seamless communication in interior environments. Its wide-angle HD camera ensures clear visibility of all users, including children and wheelchair users. Its crystal-clear audio guarantees effective communication in busy indoor and outdoor settings. With a large touch display, flexible expansion options, and seamless integration with the Symphony Cloud platform, it provides a future-proof, user-friendly solution for campus safety and support.
During testing, it became clear that a single antenna was insufficient in some areas due to signal fluctuations and coverage limitations. To address this, a second antenna was integrated into the setup, significantly enhancing signal strength, improving redundancy, and ensuring uninterrupted two-way video and voice communication between the help points and the monitoring station.
Technical data
As intercom devices, SMU selected the following:
- 5 x C-ID5-TDCM for Help Points
- 1 x C-ID5-DK for Desk Station
- 1x C-S3 for IP Server
Result
A new communication system powered by Commend’s state-of-the-art intercom technology was implemented. Tailored to meet the university’s operational needs, the system provides rapid response times and bolsters campus security for students, staff, and visitors.
Case Study SMU
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