Results (1375 found)
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Instant Alerts with Active Device Managment
Symphony Cloud now enables Active Device Management . This new service provides real-time monitoring , automatic firmware updates , and asset management to remotely resolve problems – even for devices that traditionally couldn’t be managed remotely, such as those connected through mesh networks or hosted on local servers. It’s designed to minimize manual work, improve operational efficiency , and ensure every device is performing as expected. A comprehensive solution for organizations that need centralized control over large device networks. One of the key features is the notifications option . Through a bell in the cloud interface as well as through emails sent directly to the user. The system keeps a constant watch over your devices and sends targeted alerts the moment something important happens. For example, if a device goes offline because of a lost internet connection, power outage, or accidental cable damage, an immediate notification is triggered. In environments with hundreds of stations, this ensures you’re alerted instantly, rather than discovering problems days or weeks later, especially when managing so many devices across multiple locations. All notifications are designed to be actionable, so your team can respond quickly and with context. Manual inspections, routine checkups, and the risk of unnoticed issues can all be reduced. With Active Device Management, Symphony Cloud offers a scalable, intelligent way to monitor, maintain, and secure your devices . Whether you're managing 5 devices or 500, you’ll always be in control. Would you like to know more? Click here: Active Device Management
News
Maximising Control Room Efficiency
In today's fast-paced world, every second counts in control rooms and security operations centres (SOCs) , where delays can have serious consequences for safety and service quality. SOCs face time-critical challenges including operators overwhelmed by multiple systems, staff shortages, language barriers, and technical limitations impacting response times. Commend's latest technological solutions directly address these operational challenges, helping teams work more efficiently without compromising service quality . Our state-of-the-art technology enables control centres to significantly reduce response times during peak periods, more efficiently allocate resources , and enhance the customer experience . STUDIO , Ivy Virtual Assistant , Ivy Live Translation , and AI Cleans Voice from Noise – to name just a few. These innovations allow staff to focus on critical tasks instead of routine inquiries while reducing errors caused by miscommunication . Modern control rooms designed around ease of use can transform operational efficiency and response capabilities in high-pressure environments. Organizations looking to optimise their SOC operations can access detailed insights through our brand-new whitepaper . Learn how cutting-edge technology can revolutionize your team's performance and download the free whitepaper today: DOWNLOAD If you want to find out more about current Intercom-related topics like this, you can sign up for our monthly Newsletter below.
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Commend France Honored at “Nuit de la Sécurité Globale” in Paris
Leading the way in innovation, making voices heard : Commend is once again setting international standards in security communication solutions. After our success at ISC West 2025 in Las Vegas, where Commend Americas won the SIA New Products & Solutions Award for Ivy Live Translation, and the winning of a British Security Award this year by Commend UK for Ivy in the category Best Use of Technology, we are proud to announce another milestone: Commend France has been recognized at the “ Nuit de la Sécurité Globale ” in Paris, an event celebrating the most innovative solutions in global security. Commend France received the award for our pioneering solution, AI Cleans Voice from Noise , which uses AI-driven technology to suppress background noise and enhance voice clarity in intercom systems. This recognition highlights the successful application and international impact of Commend solutions in the global markets. We extend our heartfelt congratulations to David Saillant and the entire Commend France team for this well-deserved achievement.
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Salzburg Business Run Charity Challenge 2025
This year’s Salzburg Business Run Charity Challenge , launched in 2018 in Salzburg by Commend together with SKIDATA , achieved another record in its eighth year. The initiative transforms employees’ running kilometers into donations for charitable causes. With remarkable dedication, 647 participants from 30 teams covered an incredible distance of 152,819 kilometers over three months. Their athletic effort translated into a new record donation of €46,294 for Verein JoJo , supporting children from families affected by mental health issues in Salzburg. Nearly 70 colleagues from Commend formed our team and contributed to this success with athletic determination and strong teamwork. Congratulations to this year’s winning teams, recognized for achieving the highest average distance per participant: Bio-Nahrungsmittel Produktions- und Handels GmbH – 1st place ( 553.42 km per participant ) Industriellenvereinigung Salzburg – 2nd place ( 462.91 km per participant ) STEPA Farmkran Gesellschaft m.b.H. – 3rd place ( 356.78 km per participant ) The award ceremony and donation handover to Verein JoJo recently took place, as tradition, at Commend International , bringing together representatives from all participating teams.
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From Input to Insight: Centralised Monitoring for Enhanced Security
We are excited to introduce a new enhancement in our Symphony Control Desk solution that significantly improves operational efficiency and incident awareness. With this update, our system can now display input messages and line fault messages through distinct visual and acoustic signals . Imagine being in charge of a huge office building with multiple wings and doors - you want to ensure everything is safe and secure, especially when the building is unoccupied. The Symphony Control Desk can now receive input messages, such as open windows or doors, particularly in sensitive areas. These messages can be categorized into two types: informational messages , which provide a heads up, and alarm messages , which signal a more severe issue. With our ComPLC tool, users can even create custom logic, for example automatically triggering an alarm when two signals are triggered simultaneously. The system also alerts operators to line fault messages , which occur in the rare case that a device goes offline, e.g. due to a power outage or other issue. The goal of this enhanced functionality is to enable even better remote monitoring , allowing control desk operators to identify and address discrepancies throughout the building from a central location. This is not limited to the example of a big building. It can be applied to various scenarios , like as international car parks, where input messages can monitor pedestrian doors, barriers, and ticket machines. By leveraging input messages, the Symphony Control Desk provides an overview about the current state of the system and minimizes the need for human intervention , except when necessary for remediation. This streamlines processes and maximizes efficiency, making it an essential tool for organizations that prioritize security, monitoring, and maintenance. The Symphony Control Desk is designed to provide a single, unified view of an organisation’s security and operations , allowing operators to respond quickly and effectively to any issues that arise. Overall, it is a powerful tool that helps to keep organizations safe, secure, and running smoothly. It's like having a virtual guardian that keeps an eye on everything and alerts you to any problems, so you can take action to fix them. By providing real-time monitoring and automated alerts, the Symphony Control Desk helps organizations reduce risks and improve their overall security posture .
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Award-Winning Innovation: Ivy Live Translation
Ivy Live Translation is an upcoming Symphony Cloud service , and it's designed to do something truly powerful – break down language barriers all over the world. With support for over 90 languages and varieties, Ivy transforms intercom conversations across the globe into smooth, intuitive interactions. We recently revealed Ivy Live Translation to the public for the first time at ISC West, and the response was overwhelming. Judges and attendees alike saw the potential of this technology. While we still need more time to refine it to the high standards you expect from us, we already have an outstanding prototype ready for demonstration . See for yourself:
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Ivy Live Translation in the running for Security Tech Award - your vote counts!
We are thrilled to announce that Ivy Live Translation – our game-changing Voice Assistant app for AI-powered real-time translation, is in the race for a special best-in-class trophy: the prestigious “GIT Award”, sponsored by Germany’s top-ranking security technology publication, GIT Sicherheit . Ivy Live Translation is competing in the “Building Security, Security Controls & Perimeter Protection” category. It’s a fitting classification, as those are the application areas where it can play its major strengths: helping residents, visitors and employees with different language backgrounds link up and communicate easily, naturally and stress-free in their native tongue. The GIT Award is one of the most respected awards in our industry, recognising excellence in secure communication technology. Ivy Live Translation is the result of tremendous research and commitment to achieve that level of excellence on behalf of our users. And it’s our customers and users who we invite to vote for ‘Ivy Live Translation’. Every single vote counts towards safety, efficiency and life improvement at the forefront of communication technology. Simply follow this link and cast your vote for Ivy Live Translation: https://www.sicherheit-award.de
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Téléo-Tisséo | Cable Car Communication System
Success Story: Comprehensive communications and public address solution for cable cars Teleo-Tisseo Cable Cars Overview Challenge Solution Result Free download Challenge Tisséo, the cable car operator, was looking for a comprehensive communication and information solution that was reliable, integrated, interoperable with other existing operating systems and easy to use. The stakes were high in terms of passenger safety, and the solution had to accompany passengers from departure to arrival, via the lifts, platforms and cabins. These communication points had to be suited for people with all types of disability, taking into account the particularities of urban operations. This solution had to guarantee high sound quality with robust operational functioning due to intensive use. Customer Information France's longest urban cable car in Toulouse is part of the southern Toulouse public transport belt, making it easier to travel between the east and west of the city. More info Solution 4x Y-WS211VIDA-AP intercoms customised specifically for Tisséo 3x WS211VIDA 20x AFLS 10HCW IP speaker equipped with MIC480 for public address on the 3 platforms 8x AFLS10HHG also for public address systems at the three platforms 16x ET908H-1 with MIC480 and AFIL for custom integration in the cabins 3x Y-100116 lift cabin intercoms 6x Y-AP862TP-S lift car roof and pithead intercoms 3x EE972AS master stations 1 VirtuoSIS virtual server to manage the entire solution and guarantee operational availability 1 Studio by Commend software package with the E-REC module for recording conversations and the E-RPT module, a live reporting tool Result As a partner for over 10 years, Commend France has been able to keep pace with changing needs as a result of joint projects such as the tramway, metro, park-and-ride facilities and now the cable car. The specially customised Intercom system for Tisséo meets the PHMR standard, making it possible to standardise emergency call stations. The public address system is controlled by the same master stations that operate the Intercom stations. The overall solution delivers high sound quality thanks to background noise reduction and Intelligent Volume Control (IVC), which automatically adapts the volume to the ambient noise level to ensure that communication or information messages are always intelligible. The intercom systems integrated into the gondolas are linked to the stations' voice announcement modules and to the radio for UHF broadcasting, optimising the use of existing equipment and, above all, prioritising audio streams. All the equipment is supervised by the master stations and also by the server. A special function has been implemented to forward calls to other master stations when a station's security officer activates the ‘absence’ mode via the server. When the operator activates this mode because of a security check on the platform, at that moment if a passenger requests a station intercom, a pre-recorded message is played over the public address system telling the operator that he is expected at the security station. The loudspeaker at the boarding station is linked to the cable car's automatic system and broadcasts messages when the doors open and close, making the system more comfortable to use and safer for passengers. The choice of the Virtuo SIS virtual server means that the solution can be redundant on the virtual platform, guaranteeing the highest level of service availability. The system is equipped with audio recording and statistics software to track all occurrences. Customer Voice PATRICK VIAL Tisséo Collectivité – Toulouse Head of Asset Systems and Investment Téléo represents an innovation in urban public transport systems; the integration of equipment such as video surveillance, passenger information and, of course, real-time ground/board communication (including Intercom), has contributed to the challenge of integrating this new mode of transport into the existing urban public transport system. Case Study Urban Telecommunications Teleo-Tisseo Free download Download
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Efficient Hospital Communication System
Success Story: Effective hospital communication system Gruppo San Donato Overview Challenge Solution Technical data Result Free download Challenge The new IRCCS Hospital Galeazzi - Sant’Ambrogio was looking for a hospital communication system that would ensure maximum efficiency in managing internal communications. The complexity of the facility, which comprises many specialist departments and is frequented by a significant daily number of patients, medical/nursing staff, as well as non-medical employees. This posed a considerable challenge in terms of internal communication management. The customer specifically required: Quality, reliability and immediacy of communication Ease of use A modern, future-proof system that offered the necessary versatility to adapt to future needs; Compliance with specific reference standards (quiet spaces as per EN6280-3-2) Integration with third-party systems. Customer Information San Donato Group founded in 1957, the San Donato Group with its 63 facilities, today constitutes Italy’s leading private hospital group. It is considered a symbol of healthcare excellence in both clinical activity and scientific research. More info Solution As for the quality and ‘problem solving’ capabilities of Commend systems, the San Donato Group had already had the opportunity to test them at IRCCS Policlinico San Donato, where various counter communication systems had been installed to manage the complex communication requirements at various reception desks. After testing the quality and reliability of Commend’s solutions to their , satisfaction, the customer decided in favour of Commend’s modern Intercom Server Software (VirtuoSIS) and IP technology for interconnecting the hospital’s entire Intercom landscape. Technical data Technical data 143 quiet spaces with Y-WS201SOSVI terminals conforming to EN62820-3-2 166 departmental accesses and technical rooms 67 medical rooms with antiseptic Series WS800F terminals 16 WS211VI emergency call posts for their emergency parking area 47 desktop operator terminals EE980 and EE972 40 Series GEC880 Door Intercom Systems 29 Intercom clients running on PCs Interface implementation with BMS (via OPC) 12 SIP trunks interfacing the Intercom system with a third-party VoIP server.with Series WS800I terminals Result The Commend installation enables a modern, fast, userfriendly and functionally reliable security and hospital communication platform that can effectively handle all day-to-day communications as well as emergency situations. After only a few years of use, the customer has already expanded the system with new functions and devices not included in the initial design, taking further advantage of the efficiency and effectiveness of the system. What is more, the customer also enjoys additional benefits such as: Functional security through intercom server redundancy via the virtualisation platform Easy system scalability Adaptability to specific operational needs Optional cross-facility networking with other San Donato Group facilities Excellent long-term Return on Investment. San Donato Group is a first-rate customer, from every point of view. They relied on the experience and reliability of Commend Italia and its products to leverage the high quality, reliability and durability to their advantage. In terms of prestige, this installation ranks particularly high on Commend’s list of project references, both in the Italian and international context. From the customer’s perspective, it embodies a high level of excellence in terms of technical competence and professionalism, which reciprocates with their absolute trust in the value and world of the Commend brand. Case Study Gruppo San Donato Free download Download
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Hotel Intercom System for Gates and Doors | Reference
Success Story: Hotel Intercom System for Gates and Doors Schloss Mönchstein Overview Challenge Solution Technical data Result Free download Challenge The safety and satisfaction of all hotel guests is a top priority at Hotel Schloss Mönchstein. This includes being available at all times, even for guests arriving late, and checking which new people are entering the premises. It was important to offer guests a direct communication link to reception, whether on arrival at the gates of the castle hotel, on the extensive grounds or in the car park for hotel guests. This means that if guests have any questions or problems, they can contact the right person directly and receive perfect all-round support. The luxury hotel sought a high-end communication solution to meet its daily operational needs while enhancing the support level for hotel guests. Additionally, the solution needed to seamlessly integrate with the hotel's lavish ambiance, both functionally and aesthetically. Customer Information Hotel Schloss Mönchstein, a luxury hotel in Salzburg, emphasises exclusive living, exquisite dining, elegant celebrations and restful relaxation high above the rooftops of the city. More info Solution Commend's comprehensive intercom system for gates, doors and the entire hotel area ensures greater security, comfort and efficiency. Perfect speech intelligibility and the integration of video to voice offer an outstanding level of communication quality. The aesthetic intercom station od10 that can also be used as an advertising space opens up new sources of revenue and at the same time creates an appealing environment for guests. Seamless routing with SIP trunk into the cloud telephone system ensures that guests can always be welcomed in a friendly and professional manner, even when the reception desk is not manned. Technical data Technical data 1x od10 3x od1cm 1x eb1e1a 1x eb3e2a 1x id5 1x s3 Upgrade Subscription 1x SIP Trunk into the Cloud telephone system Result Guests arriving late are warmly welcomed without compromising on security - thanks to the intercom system for gates and doors. New visitors enter the premises and feel welcome while staff have the opportunity to check who wants to enter the area. Any difficulties in the car park can be dealt with immediately to ensure that everything runs smoothly and the overall luxurious ambience is maintained. Commend has proven to be a trustworthy partner for Hotel Schloss Mönchstein over the years. The customer knows that they can count on a reliable and proven solution that fulfils all their requirements. Commend not only offers innovative technology, but also attaches great importance to attractive design. The aesthetic appearance of the products reflects the first-class service that the hotel offers its customers. This combination of aesthetics and performance is of particular relevance to Hotel Schloss Mönchstein. Commend is not just about selling products, but also about providing a comprehensive range of services. By continuously investing in developing and improving our technology we ensure customers stay at the cutting edge of innovation. Our Evergreen Technology allows customers to protect their existing investments as new products can be seamlessly integrated with existing systems. For example, the already installed bar-kitchen communication system is expected to be connected to the new system in 2025 to create a holistic communication system for the entire hotel area. This ensures flexibility and futureproofing. Case Study Hotel Schloss Mönchstein Free download Download