Results (1375 found)
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Dynamic Call Management for Smart Cities
Dynamic call management for smart cities Safe and Smart City Solutions The management of incoming calls is very simple and is adapted to the resources and the available possibilities. There are no waiting times for callers in Smart Cities and they are always connected to the right contact person - around the clock and also at weekends. For the operators and those who take calls, the effort is as low as possible and they receive valuable support from the system in order to be able to process all calls rapidly. Call Routing Distinction between standard calls and emergency calls Prioritisation of emergency calls - targets can be police/emergency services/security control centre Depending on the time and day of the week, the calls can be forwarded to different call destinations - e.g. emergency calls at night to a central control centre, information calls at the weekend to a smartphone Calls can be forwarded to several call destinations at the same time If a call is not answered after a defined period of time, it is forwarded to the next call destination (ward/mobile). Chaining of several logics Smart City Cockpit, Police and Security Software and hardware solutions for control room management What happened? Where did it happen? When did something happen? And how can you help in the best possible way? Commend Software Studio provides all this information clearly and comprehensibly. It interactively visualises all control centre functions. Functions Visualisation on city maps and thus quick identification of the caller's location Automatic logging and reporting of all events Audio recording of calls Videointegration Scheduling and controlling Learn more about Studio Service points of the various solution providers Option 1: Video Intercom stations to answer calls Option 2: Web client in the browser to answer calls (incl. video) Option 3: Answering calls on standard telephones (video is device-dependent) Answer mobile calls Option 4: Via Symphony Mobile Client or call forwarding to a telephone number Smart City Applications
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Quality Standards for Reliable Communication Solutions
Quality Management Commend International – Certified by BVQI ISO 9001:2015 Quality isn't just our goal – it's our mindset. At Commend, quality is not just something we achieve – it’s something we embody every day, in every process and every aspect of our organisation. Our commitment to excellence is woven into the fabric of our work, uniting every department in a shared mission, guided by our dedicated Quality Management team. In close consultation with the Board, these experts keep a vigilant eye on our entire operation, ensuring we exceed national and international standards naturally and consistently. What drives us isn’t just meeting standards – it’s the thrill of turning ever-evolving challenges into meaningful customer benefits. We love to push the boundaries of quality, fuelled by the satisfaction and trust of our customers. That’s our ultimate standard. Always. To make sure of this, we like to keep raising the quality bar for security and communication technology in four key areas : Products Since its founding in the 1970s, Commend has been synonymous with rigorous quality. Every product undergoes 100% testing, ensuring reliability even under extreme climatic conditions and in the most hazardous environments. As documented by certifications such as UL and ISO 9001:2015, we deliver enduring quality that safeguards budgets and the environment. Always. Processes Our principle is simple: Quality In, Quality Out. From supplier selection to product development, every process is driven by our commitment to excellence. With certifications such as ISO 27001:2013 and IEC 62443-4-1 for IT security as well as ISO IEC 80079 for ex-proof solutions, we set the standard in our industry. Always. Environment At Commend, environmental care is integral to our quality management. Certified by ISO 14001:2015, we minimise waste, reduce emissions and ensure uniquely long product lifespans with our Evergreen Technology. Trust us to keep your communication and security green. Always. People Trusted. Communication. Always. Our focus on quality not only applies to our Research & Development efforts, but also defines the mindset that inspires our corporate culture and staff relations. This vital sense of trust in collaborating with colleagues and customers is just as vital to the quality of the Commend brand as our shared commitment to providing trusted products and services. Always. EN ISO 9001:2015 Certification Scope of certification – development, manufacturing and worldwide distribution of integrated communication and security systems View in English EN ISO 9001:2015 Zertifikat Anwendungsbereich – Entwicklung, Fertigung und weltweiter Vertrieb von integrierten Kommunikations- und Sicherheitssystemen View in German EN ISO 9001:2015 Certificate Domaine d’Activité – développement, production et distribution mondiale de systèmes de communication et de sécurité View in French See all Certificates & Declarations
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Securing Critical Infrastructure
On April 28 this year, Spain and Portugal suffered one of Europe’s largest power outages, causing severe traffic disruptions and telecom failures that extended beyond national borders. The first thought was a cyber attack but in this case, the investigation revealed different underlying causes. However, it shows the significance of resilience against cyber threats , especially for critical infrastructure. Reliable communication systems play a vital role in maintaining operational continuity in such environments. They support control centres, emergency coordination, internal team communication including mobile teams, secure access control and perimeter protection. In addition, public address and warning systems help disseminate wide-area information, including evacuation instructions, enhancing both staff safety and workflow efficiency . Thereby, compliance with international and sector-specific standards, such as ISO/IEC 27001:2022 , NIST CSF, NIS2 (EU), SOCI (Australia), and NERC-CIP (USA), is increasingly important. New regulations like the Network Code on Cybersecurity (NCCS) require energy providers to implement robust cybersecurity measures, covering risk management, incident response, and supply chain oversight, with strict deadlines for full compliance. No problem with Commend! Our systems and products are developed according to the principle “ Privacy and Security by Design ” and our secure development process is IEC 62443-4-1 certified. Download our new whitepaper “Energy & Critical Infrastructure” to explore how advanced communication systems strengthen security, support emergency response, and boost operational efficiency.
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Emergency Call Boxes for Public Safety
Emergency Call Boxes Overview Reliable Emergency Call Boxes for Public Safety When every second counts, Commend Emergency Call Boxes provide the trusted lifeline people need. Designed for campuses, parking facilities, transit hubs, and public spaces across the US, these rugged solutions ensure that help is always just a button away. With crystal-clear audio, durable construction, and seamless integration into security and communication networks, Commend Emergency Call Boxes support fast response times and enhance community safety. Whether for everyday assistance or critical emergencies, they deliver the peace of mind that only reliable communication can provide. These are Commend Americas Products Please check regional availability with your local Commend partner. Emergency Call Boxes with Blue Light High-Visibility Blue Light A core feature of emergency call boxes are their instantly recognizable beacons. This bright, flashing light ensures the call boxes stand out – particularly in low-light conditions—making it easy for individuals to locate help quickly. Durable, Weather-Resistant Construction Emergency Call Boxes are often installed outdoors in locations such as parking lots and exposed to changing weather. Rugged materials and vandal-resistant designs protect internal components from harsh climates, extending the lifespan of these safety devices.
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Emergency Call Stations for Call Boxes and Bluelight Towers
Emergency Stations Overview These are Commend Americas Products Please check regional availability with your local Commend partner. Emergency Stations Emergency Call Boxes and Emergency Towers
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Intercom Stations for 3 Gang Boxes
3 Gang Intercom Stations Overview These are Commend Americas Products Please check regional availability with your local Commend partner. 3 Gang Intercom Stations Accessories 3 Gang Intercom Stations
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PoE Injectors and Splitters for Intercom Systems
Accessories PoE-Injectors and PoE-Splitters Overview
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Compact Communication Column for various Applications
Customized Solutions Compact Intercom Column Overview Thanks to their shape and design, the compact columns from Commend are particularly suitable for barrier intercom stations at access points, for door intercom stations at entrances or as an information and emergency call terminal in city centres. Please note: Check regional availability with your local Commend Partner Help and information at the push of a button Installation of additional modules Installation of additional modules Customer-specific modules, such as key switches, badge readers or motion sensors, can be additionally installed on request. Flexible customisation Flexible customisation Depending on the requirements, it is possible to deviate from the standard variants. Specific heights, additional cut-outs in various sizes, multicoloured paintwork or other floor plan shapes can be planned and manufactured on request. Built-in call stations Built-in call stations Vandal-resistant side and emergency call stations in the WS series enable excellent speech quality and intelligibility, regardless of ambient noise. The 5 mm thick front panel with poke protection and special screws protects against vandalism. The compact construction is protected against the ingress of water, dirt or dust – IP66 protection. Height Width Variant 1 1400 mm 180 mm Variant 2 1730 mm 180 mm Variant 3 2400 mm 180 mm Variant 4 2000 mm 80 mm Column for car access Column for pedestrians Column for truck access Interested? We’d love to hear from you! If you would like to find out more about the possibilities of our Customized Intercom Columns , please do not hesitate to contact our sales organisation in your country. Get in Contact
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Highly Visible Emergency Intercom Column for Safety
Quick and reliable help SOS Intercom Column Overview The SOS column forms a unit for communication and emergency alarms right where they are needed. Please note: Check regional availability with your local Commend Partner Highlights Our self-explanatory, eye-catching information and emergency call columns offer help to pedestrians seeking assistance as quickly as possible. All combined with advanced technology and maximum security via a central control centre or police station. At the same time, they can be used as information terminals for people outside the area to get important information and personal support from a central service centre. Locator light Illuminated SOS Vandal resistant 99.998% availability Find out more about functions Find out more about functions - Illuminated SOS lettering - Locator light - Two-stage unit (emergency call pillar and communication module) - Individual powder coating (RAL colours) and lettering (SOS/HELP/EMERGENCY) - Stainless steel material properties - Vandal-proof and tamper-proof - Supports DSP functionalities such as OpenDuplex®, audio Monitoring, speaker microphone monitoring, etc - Permanent line and function testing - 99.998 % availability around the clock Dimensions Dimensions Height Width Depth Variant 1 1800 mm 250 mm 200 mm Interested? We’d love to hear from you! If you would like to find out more about the possibilities of our Customized Intercom Columns , please do not hesitate to contact our sales organisation in your country. Get in Contact
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Tunnel Emergency Stations for Driver Safety
Help at the push of a button Customized Tunnel Emergency Stations Customized Solutions Powerful Emergency Stations Instant Emergency Response – 24/7 Vehicle breakdowns and traffic accidents are particularly dangerous when they happen in a tunnel. Constant exposure to noise, dust and moisture don’t make things easier. For constructional reasons, Emergency Call stations cannot always be installed behind soundproof doors. Also, seeping water and regular exposure to tunnel cleaning equipment require all technical components to be absolutely waterproof. Commend's Tunnel Emergency Stations are specifically designed to withstand these and other environmental influences to ensure ultimate reliability in all conditions. Every call guaranteed to go through - 24/7 Ultimate fail safety under any conditions, thanks to durable design and permanent self-monitoring. Announcements - individual, automatic or both In addition to making live announcements, it is possible to play back pre-recorded announcements at the push of a button. Perfect Speech Intelligibility Dynamic Background Noise Suppression, Intelligent Volume Control (IVC) and 16 kHz audio quality ensures optimum speech intelligibility even if there is loud traffic noise in the background. Explore our comprehensive Tunnel Safety Communication Solution Communication Solution for Tunnels Interested? We’d love to hear from you! If you would like to find out more about Customized Tunnel Emergency Stations , please do not hesitate to contact our sales organisation in your country. Get in Contact