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About Commend Benelux
Trusted. Communication. Always. COMMEND BENELUX Prinsenbeek About us Commend Benelux opened its office in Prinsenbeek in 2007 . Today, we enjoy the reputation of a trusted advisor and provider of security and communication solutions and services in the Dutch and Belgian markets. Our focus is on corporate buildings, industrial facilities and on car parking operations . We also enjoy project challenges in less common environments such as correctional facilities . And we are thrilled to be able to contribute to exciting new projects in emerging Smart City environments. So, if you’ve ever entered a corporate building or used a car park in the Netherlands or Belgium, it’s likely you’ve already been in touch with a Commend system (possibly even via one of our Touch Intercom stations). They’re found in all kinds of environments and ambient conditions, providing fail-safe information, security and emergency support, no matter what. Whatever your communication and security need, our select team of well-trained experts loves to prove Commend’s hallmark passion for customer satisfaction. We’re at your side when and where you need us, from initial consultation to custom-tailored implementation and dedicated long-term customer care and support. Try us – we’d love to earn your trust by lining up to our promise: Trusted. Communication. Always! Communication is a Powerful Tool We want to package and deliver this in a way that makes a real difference to our customers Why Commend Commend at a Glance Traditional yet always at the forefront of innovation: this has been Commend's pedigree for 50 years. Dedicated to a corporate culture rooted in family values‚ and driven by a shared commitment to helping people with superior communication products. Since its founding in 1971, Commend has grown from a small family business into a globally recognised provider of Integrated Intercom Systems. Today, our best-in-class solutions help to ensure the protection of people, buildings and assets throughout the world . Integration of Commend Intercom Solutions has been highly successful in many industry sectors. Intercom stations, modules and servers for integration of speech, image and data can be found in control rooms throughout the world, providing enhanced security. Solutions range from help and emergency call points for transport solutions to barrier controls for car parks and lift communication for buildings. They serve people in iconic buildings such as the Gioia 22 (ITA) or MOL Campus (HUN); throughout the London Underground Network (UK); in universities and schools; in production facilities; on ships and oil rigs; in refineries; airports; hospitals; car parks; tunnels, and many other environments. Go to the solutions Think globally, act locally 1971 Founded in Salzburg, Austria 60+ Operating in more than 60 countries worldwide 250+ Employees at the Development and Production site in Salzburg 550+ Employees worldwide in the entire Commend Group 23 Sales Organisations worldwide Americas – Australia – Austria – China – Croatia – Dubai – France – Germany – Hungary – India – Israel – Italy – Kazakhstan – Malaysia – Netherlands – Poland – Singapore – Slovakia – Spain – South Africa – Sweden – Switzerland – Turkey – United Kingdom Get in Contact More than 50 Years Experience Since its founding in 1971, Commend has grown from a small family-owned business into a global leader in Integrated Intercom Systems. Today, our unique solutions help to ensure the protection of people, property and valuables throughout the world. Commend Intercom Solutions have proven highly successful in many industry sectors. Learn more about the History of Commend 100% Quality Designed and Made in Austria Take a look at the standards to which our Research & Development and Production work to ensure 100% Quality Made in Austria. Learn more about R&D and Production
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About Commend Group | Trusted Communication Worldwide
Commend TRUSTED. COMMUNICATION. ALWAYS. Inspired by our customers’ voice, dedicated to excellent trusted communication. Always. Learn more about the "WHY" that drives Commend Commend at a Glance Traditional yet always at the forefront of innovation: this has been Commend's pedigree for 50 years. Dedicated to a corporate culture rooted in family values‚ and driven by a shared commitment to helping people with superior communication products. Since its founding in 1971, Commend has grown from a small family business into a globally recognised provider of Integrated Intercom Systems. Today, our best-in-class solutions help to ensure the protection of people, buildings and assets throughout the world . Integration of Commend Intercom Solutions has been highly successful in many industry sectors. Intercom stations, modules and servers for integration of speech, image and data can be found in control rooms throughout the world, providing enhanced security. Solutions range from help and emergency call points for transport solutions to barrier controls for car parks and lift communication for buildings. They serve people in iconic buildings such as the Gioia 22 (ITA) or MOL Campus (HUN); throughout the London Underground Network (UK); in universities and schools; in production facilities; on ships and oil rigs; in refineries; airports; hospitals; car parks; tunnels, and many other environments. Go to the solutions Think globally, act locally 1971 Founded in Salzburg, Austria 60+ Operating in more than 60 countries worldwide 250+ Employees at the Development and Production site in Salzburg 550+ Employees worldwide in the entire Commend Group 23 Sales Organisations worldwide Americas – Australia – Austria – China – Croatia – Dubai – France – Germany – Hungary – India – Israel – Italy – Kazakhstan – Malaysia – Netherlands – Poland – Singapore – Slovakia – Spain – South Africa – Sweden – Switzerland – Turkey – United Kingdom Get in Contact More than 50 Years Experience Since its founding in 1971, Commend has grown from a small family-owned business into a global leader in Integrated Intercom Systems. Today, our unique solutions help to ensure the protection of people, property and valuables throughout the world. Commend Intercom Solutions have proven highly successful in many industry sectors. Learn more about the History of Commend 100% Quality Designed and Made in Austria Take a look at the standards to which our Research & Development and Production work to ensure 100% Quality Made in Austria. Learn more about R&D and Production Join Team Commend Discover the power of "Trusted. Communication. Always." with our exceptional team, where passion meets profession. Join the Commend family and be part of a rewarding journey, shaping a future filled with quality and innovation... Take a look at our current jobs
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Project consulting
Project Consulting How can we help you? Your ideas. Your requirements. An overall solution. Are you looking for assistance with a new project? Do you have a technical question or need help in deciding how to expands your existing system? Contact us to take advantage of our comprehensive range of services. If you are on the lookout for an individual security/communication solution We provide individual advice on finding the best security and communication solution to suit your requirements. We will work with you to develop a plan for your individual system solution. You can take full advantage of our long-standing experience resulting from more than 150,000 installations worldwide. We will support you all the way in implementing your solution, taking care of the individual steps. Users will receive full training from our experts to ensure your system will run smoothly and is used to its full potential. Of course, we also provide a wide range of system maintenance and servicing options, as well as technical support whenever you need it. If you intend to extend your existing system Uncompromising backward compatibility is a hallmark of our systems. It allows for extending existing legacy systems with latest technology, even enabling full networking of sites running different systems. We provide assistance in planning and installing extensions and take great care to ensure long-term economical efficiency. If you need a custom station or software We design and manufacture intercom stations and emergency call points according to your requirements – whatever these are (Features, Material, special Size e.g. for existing back boxes). We write special software for ComWIN and the Intercom Client, browser interfaces, ... We programme interfaces to other systems. Learn more about our Customized Solutions Support Constant availability is essential in security and communication systems. You can rely on us being there whenever you need assistance. Our worldwide technical teams are standing by to provide telephonic or on-site support at any time, quickly and reliably. Contact us Training Sign up for our expert training course and become a Commend System Professional. Your local Commend Partner will be glad to provide further details on our course schedule. Training area Software & Documentation Leverage our on-line knowledge base as an extensive reference to find answers to your questions. Here you have access to important information about our systems, from installation instructions to hints on how to optimise your configuration and download links to current software versions. cLibrary 23 Sales Organisations worldwide Always there, wherever you are America – Europe – Africa – Middle-East – Asia/Pacific
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Upgrade Subscriptions
Upgrade Subscriptions Keep your system up-to-date and secure Upgrade Subscriptions ensure that you always use the latest software. This guarantees that your systems are state of the art, which reduces maintenance and support costs for both the customer and the service provider. With an Upgrade Subscription, you benefit from additional services to unlock the maximum performance of your Commend systems and avoid downtime. Why upgrades are important With each new software version, current security features are developed and security gaps are closed. More information about Cyber Security Watch the video expaining why updates are important THE ADVANTAGES OF AN UPGRADE SUBSCRIPTION ENHANCED SECURITY Regular upgrades make your system safer. REDUCED COSTS Less downtime in a more stable system. ADDITIONAL FUNCTIONALITY Access to all new features as soon as they are released for more efficiency. PLANABILITY Upgrades can be planned to perfectly match your operational workflows and expenses are also transparent and planable – no unexpected costs. SIMPLE EXPANSION Adding new clients or modules becomes much easier with a system that is up to date. Upgrade Subscriptions are available in 1, 3, or 5 year increments, for VirtuoSIS and/or STUDIO . The model shows the costs over time with an Upgrade Subscription compared with purchasing a single software upgrade each year. An Upgrade Subscription comes with extensive advice and support from our team like yearly inspections, support hours and calls, as well as hardware replacements. To which extent, that depends on the agreement. Want to find out more? Download our solution folder on Upgrade Subscriptions here for free: DOWNLOAD FROM NOW ON ALWAYS BE UP TO DATE Designed with our customers in mind, these comprehensive, cost effective Upgrade Subscriptions provide a high level of technical support and ongoing value. Whether you are a new customer, starting a major project, or upgrading an existing installation, our team can support yours to maximize results and efficiency. Please let us know if you would like any further details or discuss how we can assist! Get in touch Our goal is to ensure that not only the new ones, but all existing systems are up to date and therefore we offer a special upgrade subscription deal to long-term customers: If you have an existing system installation and sign up for a five year upgrade subscription, the first upgrade from any VirtuoSIS, Studio, or ComWIN version in order to be up to date is free. We reserve the right to stop this promotion at any time with 12 months’ notice.
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OnGuard Interface
Integrated with Commend Intercom Solutions OnGuard Interface Overview Description High Security Commend Intercom Solutions directly integrated into OnGuard The solutions from Commend and LenelS2 by Honeywell complement each other not just in terms of security, but also where integration with 3rd-party solutions is concerned. Since Commends PRO 800 software is fully certified with the recent versions of OnGuard, it supports the entire range of extended security features. Lenel offers a wide range of features to ensure the best results in security management. Using OnGuard several functions can be integrated in one solution which is controlled by one single interface. Adding the benefits of Intercom events to this wide range of options, Intercom system integration rounds out the capabilities not least of the provided audio functions. Using Commend’s Software Intercom Server VirtuoSIS, it is possible to configure a fully virtualised environment. With the highest degree in IT and Cybersecurity for professional Intercom, Commend is the first choice in adding audio communication to OnGuard projects. Key Features Incoming Intercom calls are indicated directly within the Alarm Monitoring application and no additional GUI required. Calls and conversations are displayed as stateful events, which require less space in the Alarm Monitoring window The smart connection enables the signals of multiple observation cameras to be displayed each time an Intercom call is triggered A high degree of reliability is created by the permanent monitoring of the logical connection between the OnGuard and the Commend servers Stable Intercom connectivity is assured due to the continuous monitoring of the line status Even more convenience is created through the bi-directional interface, which offers a convenient way of placing calls to Intercom stations with just a single mouse click Customisable maps ensure that the operator is always kept up to date on what is happening Category Building Management Data Security Management Type Data Server Interface The Interplay LenelS2 by Honeywell provides OnGuard version 8.3 or 8.4 Commend provides VirtuoSIS, S3, S6, GE800, GE300 Lenel Interface: L-IF-LENEL1 ICX licence
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Our Locations
Our Locations Headquarter Düsseldorf Berlin Dresden Frankfurt Hamburg Munich Sauerland Stuttgart Headquarter Düsseldorf Heinrich-Hertz-Straße 40 40699 Erkrath +49-211-88285-0 Email www.schneider-intercom.de Detlef Witte CEO Mobile: +49-171-5138922 Office: +49-211-88285-150 Email Jürgen Lehmkuhl Mobile: +49-160-5303666 Office: +49-211-88285-153 Email Alexander Gräf Marketing & Salesmanager Mobile: +49-171-8109430 Office: +49-211-88285-151 Email Ulrich Dören Mobile: +49-171-5140 148 Office: +49-211-88285 158 Email Berlin BERLIN Groß-Berliner Damm 73e 12487 Berlin +49-30-639986-0 Email www.schneider-intercom.de Lars Neumann Mobile: +49-170-5784871 Office: +49-30-639986-22 Email Dresden Neusalzaer Straße 32 02730 Ebersbach-Neugersdorf +49-3586-369355 Email www.schneider-intercom.de Bernd Gnauck Mobile: +49-173-6444416 Office: +49-3586-3693-55 Email FRANKFURT Im Riemen 15 64832 Babenhausen +49-6105-97895-0 Email www.schneider-intercom.de Guido Mamat Mobile: +49 171 5138923 Office: +49 6105 97895-17 Email Thomas Mattner Mobile: +49 171 6227252 Office: +49 6105 97895 13 Email HAMBURG Hauptstraße 32 22962 Siek +49-4107-9078611 Email www.schneider-intercom.de Leif Böhme Mobile: +49-170-6455473 Office: +49-4107-9078611 Email MUNICH Philipp-Hauck-Straße 4 85622 Feldkirchen +49-89-2444349-0 Email www.schneider-intercom.de Martin Helm Mobile: +49-171-5859571 Office: +49-89-2444349-44 Email Jürgen Bullok Mobile: +49-170-9972145 Office: +49-89-2444349-45 Email Sauerland Wagnerstraße 14b 58840 Plettenberg +49-211-88285-159 Email www.schneider-intercom.de Jonas Langhoff Mobile: +49-171-5859575 Office: +49-211-88285-159 Email STUTTGART Beim Käpelle 10 72818 Trochtelfingen +49-7124-931971 Email www.schneider-intercom.de Martin Wessels Mobile: +49-171-5859570 Office: +49-7124-931971 Email
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Legal & Imprint
Legal & Imprint COMMEND BENELUX B.V. De Lind 3 4841 KC Prinsenbeek Netherlands Managing Director: Ronald Wannet Phone +31-76-20 00 100 fax +31-76-20 00 114 E-mail info@commend.nl Home www.commend.nl Privacy Policy Legal & Imprint Commend International GmbH
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Commend Benelux RMA Form
Commend Benelux RMA Request Form Technical Support Contact Name Email Phone Project/Site Name: Subject Description Product Code/Name: Serial Number: Address: City: Post Code: County/Country:
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Africa
AFRICA Contact Commend International GmbH Saalachstrasse 51 5020 Salzburg, Austria +43-662-85 62 25 Email www.commend.com
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Meet Ivy: Your Intercom Voice Assistant
Conversational AI based Intercom Voice Assistant Hello, I'm ivy A Symphony Cloud Service Need a helping voice at your call centre, emergency call point or info terminal? Meet Ivy Virtual Assistant – the world’s first artificial control centre intelligence that can talk and respond to requests like a human would! Everything in and about it is designed specifically with two purposes in mind: to empower your call centre staff and to elevate customer experience at your business to the next level. To make it all possible, Ivy’s conversational qualities are powered by cutting-edge AI technologies from Machine Learning to Natural Language Processing. And delivered via our secured Symphony Cloud services for reliable, fail-safe performance. Meet Ivy Virtual Assistant Ivy Voice Assistant With human conversation skills A call centre operator’s life can often get very busy. Even busy enough for them to wish for an assistant. A perfect one, if possible. One that works like a powerful computer but talks like a human. That lends a helping voice in handling frequently recurring requests to lighten the workload. That can deal with empty or malicious calls and provide instant guidance and information on a host of different topics. One that works around the clock, is never ill or tired and never takes a holiday. That ideal assistant has a name: Ivy Virtual Assistant by Commend As the world’s first Conversational AI -based voice assistant for Intercom, its artificial intelligence allows it to communicate like a human and learn from each request. And it can be trained in virtually any language. This makes it perfectly suited for all the call centre jobs above – and lots more. Automate routine tasks By handling calls involving frequently asked questions, so staff are free to focus on urgent and high-priority tasks ‘empty call’ buster By recognizing and dealing with distracting, time-wasting empty (accidentally initiated) or malicious calls Multilingual Converse in various languages, providing real-time native language support for an enhanced bi-directional conversation experience Customer service 24/7 Ensure instant call response and lightning-fast customer service 24/7, resolving enquiries and providing automated voice transactions Learn more about Conversational AI Ivy Solutions Transforming Your Daily Routine Parking Assistant Ivy Virtual Assistant is always available, 24/7, to assist with any of your core parking needs. Whether you're having trouble with the pay-on-foot machine, need to report a lost ticket, or want to check your parking card, Ivy has got you covered. Smart Passenger Guidance Offer accurate information and signs to guide passengers and improve inclusivity with Ivy Virtual Assistant providing audio wayfinding. This saves time and money for transportation agencies, resulting in a better travel experience. Ivy Dashboard The secret behind Ivy The key to Ivy’s talents lies in its ability to learn (by training) about real-life topics or scenarios and the proper conversational patterns in dealing with them. Ivy Virtual Assistant comes with a suite of powerful tools to monitor relevant performance metrics: Statistics Dashboard The Ivy Dashboard monitors crucial conversation quality and performance indicators, including reaction times, calls per day, call duration, and per-call iterations. It provides visual overviews like the KPI Dashboard, Call Timeline, and Call Heatmap. Additionally, it helps in training and optimizing Ivy's behavior as needed. Conversation Analytics The Ivy Dashboard provides drill-down history to understand Ivy's responses. It stores complete conversation transcripts for reference and analysis, documents situational analytics, and offers audio recordings if required. It also complies with local data protection regulations, ensuring data safety and security. 30% Time Saved Empty calls are simply handled by Ivy, freeing the operator to deal with urgent calls 56% Journey requests answered While employees handle urgent support requests, Ivy automates handling of wayfinding inquiries or tedious repetitive tasks Enhance service quality and lighten operator workload simultaneously * The statistics data has been collected in close collaboration with experienced clients and experts in the fields of parking and public transport. 0.5 s Call pick-up time The average time can be reduced to less than 0.5 seconds, which represents an improvement in service quality Want Ivy to join your team? Find out how Ivy Virtual Assistant can improve customer satisfaction, reduce costs and increase revenue for your business. Book an Ivy Demo