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MOL Campus Building Security | Integrated Intercom
Success Story: Safe and secure buildings MOL Campus Overview Challenge Solution Technical data Result Free download Challenge Commend was entrusted with the responsibility of delivering a comprehensive unified solution system that fulfils a diverse range of integration needs while adhering to the highest fire security standards in critical environments like elevators. Customer Requirements Integration needs: A comprehensive system that seamlessly integrates various functionalities to meet diverse requirements. Including emergency calls, announcements, and operational communication. Design of the Intercom terminals in-line with the building’s unique architecture. Fire Security Standards: the highest fire security standards are crucial for the safety of the building. URH radio system in cross-platform operation for effective communication across the premises. Public Address and Voice Alarm (PAVA) System: Implementation of a comprehensive PAVA system, including more than 2500 strategically placed loudspeakers throughout the building. EN 81 certified Elevator Emergency System covering all 23 elevators. Seamless GSM integration, ensuring uninterrupted communication. Customer Information MOL Group’s new Budapest HQ unites a 28-storey Tower and Podium in a striking 120-metre campus. Designed for 2,500 employees, it reflects the company’s vision while creating a spacious, modern workplace. More info Solution The system is a comprehensive and integrated solution tailored to meet the client’s specific requirements for intercom, radio communication, GSM connectivity, public address, voice alarm and elevator emergencies. The intercom stations in the building have multiple purposes, including URH system connection, mobile phone handling, evacuation announcements, guidance in emergency situations, emergency call management for lifts/lift lobbies, and announcements for the staircase locking system. The elevator emergency call system includes modules for lift cabins, stations in the machine rooms, and lift lobbies to communicate with control centers during emergencies. Staircase interlocks ensure restricted access in the building, to prevent unauthorized access. If approached, a self-contained public address system can announce a pre-programmed text. Technical data Technical data Intercom system througout the complete campus URH radio system integration GSM phone integration Staircase lockdown PAVA (Public Address and Voice Alarm) System more than 2500 loudspeakers strategically placed throughout the premises EN 81 compliant Elevator Emergency System designed for mission critical situations, covering 23 elevators Result The integrated system brings several effective operations for the security staff, such as seamless communication, enhanced emergency response, centralized management as well as convenient mobile phone and security features integration. It ensures efficient and secure communication and creates a safer and more reliable environment for the people inside the building. Besides all operational benefits and features the system is aligned to the highest IT security standards in the industry. Customer Voice MOL Group Security Strategic Projects Senior Expert Commend proved to be the perfect match for our requirements. Their unified system approach has been a game-changer for us. With one centralized platform, we can seamlessly integrate various security and intercom functionalities, streamlining communication across the entire campus. Commend has exceeded our expectations, delivering a trustworthy solution. Case Study Mol Campus Free download Download
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The Team
ALWAYS HERE TO HELP COMMEND UK - MEET OUR TEAM At Commend UK, we believe that our people are our greatest asset. Our diverse and talented team is dedicated to driving innovation and excellence in everything we do. Each member brings unique skills, experiences, and perspectives, allowing us to tackle challenges creatively and collaboratively. Contact us We thrive on teamwork, open communication, and a commitment to continuous improvement. Together, we’re not just colleagues—we’re a community focused on delivering the best for our clients and making a positive impact. Get to know the individuals who make Commend UK a vibrant and dynamic place to work. James Dickens SALES Mobile: +44 (0)7929 081 673 Office: +44 (0)1279 872 020 Email Eleanor Grant MARKETING Mobile: +44 (0)7809 583509 Office: +44 (0)1279 872 029 Email Lloyd Head ENGINEERING Mobile: +44 (0)7813 042547 Office: +44 (0)1279 872 020 Email Simon Gunton SALES Mobile: +44 (0)7785 426 239 Office: +44 (0)1279 872 020 Email Luke Van Oorschot SALES Email Catherine Johnston CUSTOMER RELATIONS Mobile: +44 (0)7506 100 872 Email Gemma Williams CUSTOMER ENGAGEMENT Mobile: +44 (0)7970 791 723 Office: +44 (0)1279 872 020 Email Emily Homer CUSTOMER ENGAGEMENT Office: +44 (0)1279 872 020 Email Frederick Luther BID Office: +44 (0)1279 872 020 Email Ian Langmead BID Mobile: +44 (0)7939 998 628 Office: +44 (0)1279 872 020 Email Paul Abbott PROJECTS Mobile: +44 (0)7785 627671 Office: +44 (0)1279 872 020 Email Mary Hutton SALES Mobile: +44 (0)7866 797 164 Office: +44 (0)1279 872 020 Email Simon Jeff SALES Mobile: +44 (0)7929 081 670 Office: +44 (0)1279 872 020 Email Darren Kitchener SALES Mobile: +44 (0)7584 474 988 Office: +44 (0)1279 872 020 Email Andre Douglas CUSTOMER RELATIONS Mobile: +44 (0)7483 599749 Email Hannah Green CUSTOMER ENGAGEMENT Office: +44 (0)1279 872 020 Email Gary Fletcher-Moore SPECIFICATION DEVELOPMENT MANAGER Mobile: +44 (0)7967 150053 Email Hannah Waters CUSTOMER ENGAGEMENT Office: +44 (0)1279 872 020 Email
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Team Zürich
TEAM ZÜRICH ADRESSE HAUPTSITZ ZÜRICH Commend AG Mülistrasse 4 8320 Fehraltorf +41 44 955 02 22 Email www.commend.ch HANS-PETER BENZ GESCHÄFTSFÜHRER - CEO Mobile: +41 79 637 37 87 Office: +41 44 955 02 22 Email CORINNE BAYSAL BETRIEBSLEITERIN - CFO Mobile: +41 79 880 21 21 Office: +41 44 955 02 22 Email CHRISTIAN LAMPART VERKAUFSLEITER DEUTSCHSCHWEIZ UND TESSIN Mobile: +41 79 963 58 22 Office: +41 44 955 02 22 Email MIRCO STADELMANN VERTRIEB - MITTE Mobile: +41 79 517 37 77 Office: +41 44 955 02 22 Email GIOVANNI VERGINE VERTRIEB – OST UND TESSIN Mobile: +41 79 644 05 21 Office: +41 44 955 02 22 Email MELODY MARBACH MARKETINGFACHFRAU Office: +41 44 955 02 22 Email LARISSA BRÄNDLI BERUFSBILDNERIN - TEAMLEITERIN MATERIALWIRTSCHAFT Office: +41 44 955 02 22 Email FRANZ JAGGI TEAMLEITER TECHNIK Mobile: +41 79 252 37 87 Office: +41 44 955 02 22 Email MANUEL SCHNEIDER PROJEKTLEITER - STV. TEAMLEITER TECHNIK Mobile: +41 79 962 59 44 Office: +41 44 955 02 22 Email FLORIAN BLEULER PROJEKTLEITER - KEY-ACCOUNTS Mobile: +41 79 543 08 48 Office: +41 44 955 02 22 Email ADRIAN SYPEK PROJEKTLEITER Mobile: +41 79 333 37 87 Office: +41 44 955 02 22 Email CLAUDIO CANTATORE SUPPORT TECHNIK Mobile: +41 79 523 37 77 Office: +41 44 955 02 22 Email ALEXANDER ULRICH SUPPORT TECHNIK Mobile: +41 79 613 78 17 Office: +41 44 955 02 22 Email FIONA DIGGELMANN SACHBEARBEITERIN MATERIALWIRTSCHAFT Office: +41 44 955 02 22 Email NICO SCHMID LERNENDER KAUFMANN 2. LEHRJAHR Office: +41 44 955 02 22 Email
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IP Horn Speaker with Strobe Light | AFLS-H-P High-Volume Audio
Unmistakable. Unmissable. Unambiguous IP Horn Speaker with Strobe Light Overview The AFLS-H-P is the world’s first IP-based horn speaker that combines high-volume audio broadcasting capabilities with a powerful, configurable LED strobe light in a single device. Equipped with these unique capabilities, it is designed to effectively amplify any message – from preventive warning and de-escalation announcements to alerts and everyday information broadcasts – by addressing the eyes as well as the ears. Highlights Technical Data Products Applications Attention in a fraction of a second Impossible to ignore The human brain is a masterful detector of change and is evolutionarily programmed to respond with lightning-fast reactions to sudden environmental stimuli (predator/prey). While acoustic warning signals and voice announcements play an essential part in security technology, our visual system is biologically wired to react much faster when stimulated by light signals. A powerful flashing light perfectly simulates the type of movement that ‘tricks’ our brain into focussing immediately and automatically on the light source. In emergency situations and security applications, every second (or even fraction of a second) counts. A well-balanced combination of light and sound ensures that your warning is not just heard but triggers an instant cognitive response in the recipient. Immediate attention Visual signals are processed even faster than purely auditory signals. Cuts through ambient noise In sound-polluted environments (e.g., on-road traffic or industrial facilities), audio-only announcements may be drowned out, while the strobe light instantly draws people’s attention to the speaker and the announcement. Faster response The combined audiovisual approach effectively reduces response times. Universal intelligibility Colour codes (e.g., red signalling danger), as well as light effects (e.g., flashing) are instantly recognisable across language barriers. As a result, the message is received and understood instinctively without further explanation, even by hearing impaired persons. Proactive remote addressing The combination of a live audio message with a visual warning light enables instant protective intervention, deterring or de-escalation via a remote point of control. This enables immediate on-site presence without the need to deploy security staff. Audio and Visual Signals Dual-sensory principle Technical Data Extra-high volume capacity: A high-efficiency amplifier powered by SmartAmp technology delivers a maximum of sound volume while keeping energy consumption at a minimum. Dynamic LED strobe light: The light source can be configured individually to suit different scenarios, with options including various colours and flashing patterns. IP66 and IK10 rated, built to withstand harsh ambient conditions System integration: Packed with on-board features from SIP to API and I/Os, including ONVIF support, the speakers integrate smoothly and easily into VMS, PSIM or other security management platforms. AI-assisted two-way communication: The integrated microphone (which can also be disabled) leverages AI-based noise and echo suppression technologies to ensure crystal-clear audio communication. Cyber Security ‘By Design’: Protection against cyber attacks is essential, particularly in exposed outdoor areas. Thanks to Active Device Management ( Symphony Service ), your speakers receive automatic updates and remain optimally protected against cyber threats at all times. Genuine single-wire solution: While conventional systems often require separate wiring for audio lines and strobe lights, the Commend IP speaker offers an all-in-one Ethernet cable connection (standard Power over Ethernet / PoE). Intelligent Volume Control (IVC): The system continuously measures ambient noise levels and adjusts the volume setting automatically for optimum clarity and intelligibility. Remote System Health Monitoring: Using built-in speaker-to-microphone monitoring and end-to-end connection testing, the system ensures continuous functionality without the need for manual inspections. Audio Monitoring: The speaker comes with the ability to continuously monitor the acoustic environment, which allows it to automatically trigger alerts in case a pre-defined noise level is detected. The noise level readings can be relayed to a central system at definable intervals – e.g., to populate the noise map of a city or industrial facility with current values. Products From reactive observation to proactive intervention Applications Surveillance cameras are limited to the observation of events, without the ability to intervene. The Commend Symphony IP Horn Speaker lets you intervene directly, helping you to protect lives and assets. Transform your security system into a proactive tool for remote-controlled action: Event-specific trigger mechanism: Cameras and sensors detect an incident and trigger an automatic announcement, accompanied by an attention-compelling light signal. Direct-address function: Staff at a central control desk can use their desktop microphone to make live announcements, accompanied by appropriate light signals to attract attention and support de-escalation. Protection of perimeters & critical infrastructures Safeguard critical infrastructures, data centres and large company premises with a combined visual and acoustic barrier that deters intruders before they can reach or breach the fence line or causes one to flee the scene. Smart Cities & Remote Intervention Improve video surveillance through efficient remote control, using audio announcements and light signalling to de-escalate critical situations in inner-city environments. Industrial facilities & large-scale company premises Reliable alarm support for industrial applications, with additional light signals in the form of flash bursts to prevent audio messages from being overheard. Safe evacuation guidance A clearly visible light signal directs evacuees in quick and easily understandable fashion to emergency assembly points. At the same time, the built-in two-way communication line helps to provide reassurance and ensure a well-coordinated evacuation process. Protection of open spaces and sensitive areas Leverage the interplay of light and automatic audio playback to kindly but firmly warn off people, e.g. if they are not allowed on the premises outside business hours or without proper authorisation. Connection and Control Options Ethernet, USB port, inputs and outputs, line-in Built-in microphone for AI-powered two-way communication Frequently asked questions about the IP horn loudspeaker with strobe light What makes the Commend Symphony IP Horn Speaker AFLS-H-P stand out? What makes the Commend Symphony IP Horn Speaker AFLS-H-P stand out? In addition to providing high volume and excellent speech intelligibility, the device features a unique built-in LED strobe light that engages the visual sense to attract people’s attention to announcements being broadcast. Which colours are supported by the strobe light? Which colours are supported by the strobe light? Depending on the application scenario and the desired effect (e.g., warning, deterring or de-escalating), various lighting modes such as flashing, flashing speed or steady light can be configured, and the colours red, green, blue, white, orange and pink are supported. Why is direct confrontation the most effective way to ward off intruders? Why is direct confrontation the most effective way to ward off intruders? Studies and statistical evaluations conducted by security service providers have shown that the effectiveness of IP Speakers rests on three key functions: Removing anonymity: Perpetrators will feel safe as long as they believe themselves to be undetected. Addressing an intruder directly, as in “The person in the red jacket, please leave the premises immediately!” lets them know that they have been detected and are being monitored. Raising an intruder’s risk of detection: According to the “Rational Choice Approach” in criminology, perpetrators will give up once their risk (of being detected) exceeds their envisioned benefit. Shock effect: Sudden acoustic signals or voice sound will trigger an instinctive escape reflex. An additional visual signal can amplify this effect significantly. Is the speaker also suitable for extremely noisy environments? Is the speaker also suitable for extremely noisy environments? Yes, the speaker is built specifically for use in environments that are subject to high and changeable levels of noise pollution. Its built-in Intelligent Volume Control (IVC) function allows it to automatically adjust the volume setting to the ambient noise level. Built-in Smart Amp technology enables extra high volume amplification without the need for any additional power source. Can the device withstand harsh environmental conditions? Can the device withstand harsh environmental conditions? Absolutely. The IP Horn Speaker features a highly robust and durable design that ensures reliable operation even under harsh conditions. It also offers high-level protection against vandalism (IK 10) and is protected against dirt and powerful water jets in accordance with IP66. A waterproof and breathable seal prevents condensation from forming inside the housing when there are significant temperature differences. How is two-way communication possible with a horn speaker? How is two-way communication possible with a horn speaker? The speaker leverages OpenDuplex ® technology in combination with AI-based noise and echo suppression ( Cleans Voice from Noise ). This allows it to efficiently suppress background noise and highlight the voice sound being transmitted. How does the IP Horn Speaker have to be connected and powered? How does the IP Horn Speaker have to be connected and powered? Since the system eliminates the need for complex wiring, it can be integrated into a network using a standard Power over Ethernet (PoE IEEE 802.3af/at) connection via the RJ45 port . This connection automatically provides the device with the required operating power, eliminating the need for PoE+ or any additional power supply. Can the speaker be integrated into existing security systems? Can the speaker be integrated into existing security systems? Thanks to its SIP, API and I/O capabilities and ONVIF support , the speaker integrates smoothly and easily into VMS, PSIM or other security management platforms. Is the system protected against cyber attacks? Is the system protected against cyber attacks? Cyber security is a top priority in line with Commend’s product policy of “Privacy and Security by Design”. Commend International is ISO 27001 certified and maintains an IEC 62443-4-1 compliant product development environment. The speaker supports encrypted and authenticated communication protocols, such as SIP over TLS and IEEE 802.1x, along with signed firmware, and many other security-focussed features. Active Device Management ( Symphony Service ) ensures that your devices are updated fully automatically, providing them with the best possible protection against digital threats at all times. Cyber Security at Commend Commend IP Horn Speakers Ensuring protection by sight and sound. Impossible to ignore.
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Evergreen Technology for Long-Term Communication
Commend Evergreen Technology THE BEST INVESTMENT FOR YOUR FUTURE Connecting generations since 1971. „Once Commend, always Commend“ is a common feedback we get from our long-standing customers and associates. One of the main secrets behind our success is Evergreen Technology, an integral part of our corporate genetics. After all, our principle of “Trusted. Communication. Always.” also applies to the sustained longevity of our products and systems . That’s not just wishful thinking but our solid promise, which we are keeping every day with very real products, solutions and services. Benefit from Commend Evergreen Technology with: The Industry's Lowest Total Cost of Ownership Our Evergreen technology provides unparalleled economic efficiency and investment security. You can keep up with the latest technological developments without the need for costly renewals. Thanks to our backward compatibility, you minimize ongoing operational and maintenance costs throughout the product’s lifetime, making it the most cost-effective solution in the long run. The Smallest Ecological Footprint The long life of our Evergreen technology significantly reduces the need for frequent new productions, minimising the use of materials and conserving valuable resources. The careful selection of high-quality materials also increases energy efficiency and results in significantly less waste. This helps to substantially reduce environmental impacts and energy consumption. Join us in committing to sustainable innovations that shape a green future. Core Principles Behind Commend Evergreen Technology Unrivalled Backward Compatibility & Migration Capability Unrivalled Backward Compatibility & Migration Capability With our products, you can rely on unmatched backward compatibility. This means that legacy devices are compatible with the latest system generations . The Commend IP Converter allows even analogue devices from the 1980s to connect seamlessly to our cutting-edge VirtuoSIS server – and even take advantage of latest Commend cloud services . Commend also offers you all the benefits of easy, step-by-step system upgrades at any time to suit your current needs. Thanks to a variety of connection technologies, existing Commend systems can be gradually upgraded to latest-generation IP-based products and even the existing wiring can be reused via Commend IP Bridge adapters. This avoids the enormous costs of upgrading to Ethernet wiring. Commend’s backward compatibility and migration capability ensures sustainably low costs for hardware replacements and keeps your budget economically low throughout your system’s operating life. Regular Software Updates Regular Software Updates A Question of Trust Commend devices can take advantage of new features through software updates without the need to replace expensive hardware. Regular updates also ensure cyber-secure connections . Cyber-security is an essential ingredient of Commend’s software development processes. It helps to protect your data and systems from malignant activity such as cyber-attacks, and from the resulting costs. Working in accordance with principle of “Privacy and Security by Design” , our R&D engineers follow security best practices such as encryption and secure programming to fortify our products against potential threats. What’s more, regular security audits and external penetration tests (“pen tests”) help to identify vulnerabilities and enable timely code ‘hardening’. This means our products are built from the ground up with cyber-security inside instead of having it added on. You can rely on that! A Question of Trust Sustainable Product Design Sustainable Product Design Commend also places great emphasis on durability in product design. Our efforts to deliver on this ambition includes a careful selection of high-quality, robust components capable of withstanding extremely high and low temperatures as well as energy-efficient electronics . We also design our products for excellent repairability , and we use recyclable materials wherever possible to avoid electronic waste. Talking about sustainability: Not only does it play an essential role in Commend’s products and solutions, but Commend International is also ISO 14001 certified as a company. This international standard requires an Environmental Management System (EMS) according to strict criteria and supports us in the continuous improvement of our environmental performance. Our Efforts This way, Evergreen Technology keeps adding value throughout a Commend product’s entire lifecycle. That’s because communication without age restrictions will help you save costs without ever losing out on its benefits. Trust in the evergreen of sustainable communication: solutions by Commend that are built to last – safe and secure – for many (product) generations to come! Analogue Era The Journey of an EE 511 The iconic EE 511 analogue intercom station in a colour combination that reflects the spirit of the times: chocolate and vanilla. Evergreen Technology explained with this Intercom station from the 80s. Future Ready? Digital Era Connected with the World The GE 700 Intercom server marked the beginning of the digital age. In addition to digital Intercom stations, it was possible for the first time in the world to network Intercom servers and locations with each other – first digitally and then via IP. The EE 511 could continue to be used and connected directly. Ready for the future? IP Era Video Intercom The next big step was video calls via Intercom with the introduction of the GE 800, the first IP-Intercom server, and the intercom station series WS. Beside the digital stations, the analogue EE 511 could still be connected directly to the server and continue to be used. Ready for the future? Virtualisation Era IP only? Commend presented VirtuoSIS, the world's first Software Intercom Server for virtualised IT environments. IP converters were developed for digital and analogue Intercom stations so that these could continue to be used with the pure IP infrastructure. The EE 511 was still on board. Ready for the future? Cloud Era Calls to Smartphones Once again, Commend was the first company to launch Symphony Cloud, the world's first intercom cloud platform with "Privacy and Security by Design". Software and hardware servers with VirtuoSIS can be connected to the cloud via the Symphony Bridge. This means that the EE 511 from the 80s could talk to a smartphone of the latest generation. This is Evergreen Technology by Commend – quite unique, we think. The Journey of an EE 511 Connected with the World Video Intercom IP only? Calls to Smartphones
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Evergreen Technology
Evergreen Technology A common feedback we get from our long-standing customers and associates: „Once Commend, always Commend“ One of the main secrets behind this success is Evergreen Technology, an integral part of our corporate genetics. After all, our principle of “Trusted. Communication. Always.” also applies to the sustained longevity and economic efficiency of our products. That’s not just wishful thinking but our solid promise, which we are keeping every day with very real products, solutions and services. Benefit from Commend Evergreen Technology in many ways, with: 1. The industry’s lowest total cost of ownership 1. The industry’s lowest total cost of ownership With our products you can rely on the uniquely long lifecycles and unrivalled backward compatibility. The Commend IP Converter allows even analogue devices from the 1980s to connect seamlessly to our cutting-edge VirtuoSIS server – and even take advantage of latest Commend cloud services. For you this means sustainably low costs for hardware replacements throughout your system’s operating life. 2. Cost-efficient system upgrades 2. Cost-efficient system upgrades Commend offers you all the benefits of easy, step-by-step system upgrades at any time to suit your current needs. When upgrading legacy devices to latest-generation IP-based products, existing wiring can be reused via Commend IP Bridge adapters. This avoids the prohibitive costs of an upgrade to Ethernet wiring to keep your budget economically low. 3. Environmentally friendly product design 3. Environmentally friendly product design Commend products are built to ensure sustainable savings also in terms of their ecological footprint. That’s because the longevity of our products is one of our key priorities. Our efforts to deliver on this ambition includes a careful selection of durable, high-quality components capable of withstanding extremely high and low temperatures. We also design our products for excellent repairability and low energy consumption, and we use recyclable materials wherever possible to avoid electronic waste. Talking about environmentally friendly, by the way, our company as a whole is on its way to achieving full climate neutrality by 2035. 4. Multi-level cyber-security 4. Multi-level cyber-security Cyber-security is an essential ingredient of Commend’s software development processes. It helps to protect your data and systems from malignant activity such as cyber-attacks, and from the resulting costs. Working in accordance with principle of “Privacy and Security by Design”, our R&D engineers follow security best practices such as encryption and secure programming to fortify our products against potential threats. What’s more, regular security audits and external penetration tests (“pen tests”) help to identify vulnerabilities and enable timely code ‘hardening’. This means our products are built from the ground up with cyber-security inside instead of having it added on. You can rely on that! This way, Evergreen Technology keeps adding value throughout a Commend product’s entire lifecycle. That’s because communication without age restrictions will help you save costs without ever losing out on its benefits. Trust in the evergreen of sustainable communication: solutions by Commend that are built to last – safe and secure – for many (product) generations to come! Analogue Era The Journey of an EE 511 The iconic EE 511 analogue intercom station in a colour combination that reflects the spirit of the times: chocolate and vanilla. Evergreen Technology explained with this Intercom station from the 80s. Future Ready? Digital Era Connected with the World The GE 700 Intercom server marked the beginning of the digital age. In addition to digital Intercom stations, it was possible for the first time in the world to network Intercom servers and locations with each other – first digitally and then via IP. The EE 511 could continue to be used and connected directly. Ready for the future? IP Era Video Intercom The next big step was video calls via Intercom with the introduction of the GE 800, the first IP-Intercom server, and the intercom station series WS. Beside the digital stations, the analogue EE 511 could still be connected directly to the server and continue to be used. Ready for the future? Virtualisation Era IP only? Commend presented VirtuoSIS, the world's first Software Intercom Server for virtualised IT environments. IP converters were developed for digital and analogue Intercom stations so that these could continue to be used with the pure IP infrastructure. The EE 511 was still on board. Ready for the future? Cloud Era Calls to Smartphones Once again, Commend was the first company to launch Symphony Cloud, the world's first intercom cloud platform with "Privacy and Security by Design". Software and hardware servers with VirtuoSIS can be connected to the cloud via the Symphony Bridge. This means that the EE 511 from the 80s could talk to a smartphone of the latest generation. This is Evergreen Technology by Commend – quite unique, we think. The Journey of an EE 511 Connected with the World Video Intercom IP only? Calls to Smartphones
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Privacy and Security by Design | Trusted Protection
More than just a catchphrase Privacy and Security by Design Cyber Security How Does ‘Privacy and Security by Design’ Work? The basic principle is easy: providing the best possible protection of both transferred data (e.g., audio/video streams) and ‘stationary’ data (e.g., stored user or system data) against unauthorised access in order to ensure the availability of products and services. The methods used to achieve this range from latest-generation cryptography to secure standard Internet protocols and a comprehensive defense-in-depth strategy. Commend products are always designed, developed and incorporated in customer solutions in accordance with these security criteria. System functions integrate natively and seamlessly with the built-in security components. This lets Commend solutions stand out against other systems that apply add-on security components retroactively. Partnerships and Best-practice Standards Commend's dedication to Cyber Security is exemplified through its strategic partnership with SBA Research , focusing on the principle of "Privacy and Security by Design" for our cloud-native "Symphony" products. By collaborating with the Vienna-based IT Research think tank, we have completed a vital project phase that enhances our Dev-Sec-Ops development process with a proactive security posture. A pivotal aspect of this new strategy is the 'shift-left approach'. It brings security testing forward in the development process, integrating it into the earliest stages of product design and coding. Rather than waiting until a product is fully developed, Commend's engineers, with insights from SBA Research, systematically analyze and test for security vulnerabilities from the get-go. This enables the detection and mitigation of potential risks much earlier, which is more effective and less costly than addressing them later in the process. It's a significant shift from traditional development practices, where security checks were later in the process or even performed only after the main build is completed. By using advanced research methodologies like mathematical modeling and security testing from the MATRIS Research Group, Commend's engineers can evaluate security aspects during the design phase, even before coding begins. This ensures that each line of code contributes to the overall security of the product. The results have been impressive, with the Symphony platform demonstrating strong resilience against intensive penetration tests, reflecting the robustness of its “privacy and security by design” principle. Commend's shift-left strategy, supported by cutting-edge research and a thorough quality assurance framework, signifies a substantial leap towards achieving the highest possible level of Cyber Security for our clients. This systematic integration of security at every stage of product development again sets a high standard for the industry and provides our customers with the assurance of a highly secure IT infrastructure. Independently Assessed Cyber Security Our commitment to cyber security is also reflected in independent assessments. CyberVadis is a globally recognized third-party cyber security rating platform that evaluates organizations against international standards and best practices across key security domains. In the latest CyberVadis assessment, Commend achieved a Gold Medal with a score of 902 out of 1,000 , providing further external recognition of our cyber security practices and continuous commitment to protecting our customers, systems and data - cybervadis.com Cyber-secure on multiple levels With cyber-crime on the rise, system hardening and the protection of on-premise Commend solutions and cloud-native Commend Symphony services against security breaches is at the forefront of our product development process. In final installations at the customer's site our “Privacy and Security by Design” approach extends to a combination of measures in four basic layers: Physical Security – this provides physical protection to security sensitive components such as networked door call terminals and the like. Measures employed for this purpose include Commend IP Secure Connectors that cut the network connection in case of device tampering to fight off hacking attempts. Network Security – this ensures secure network connections of on-premises components, as well as web-based and Symphony cloud-native services. Security-controlled access to network infrastructures goes hand in hand with Data Security measures (such as point-to-point encryption) in accordance with proven norms and standards. It is precisely for this reason that the cloud native Commend Symphony platform has been developed from the start to be “secure by design” in line with Commend's holistic Privacy and Security by Design (PSBD) approach. In keeping with this commitment, Commend has also implemented an ISO/IEC 27001:2022 compliant Information Security Management System (ISMS) to keep all corporate data as well as customer and supplier information safe. Fail Safety – various measures, from automated updates to cloud-native failover strategies are used to ensure uninterrupted availability of Commend systems and services, even in case of a network connection failure. As a result, multi-level cyber security allows users to enjoy Commend service performance on the highest level. Physical Security Robust Intercom stations Vandalism protection/impact resistance Tamper detection Protection of the door opener Network Security The IP-Secure Connector mounted in a protected indoor area, shields especially the IP-Network and also the door opener from the outside. Data Security Industry standard encryption of voice, video and data protects against illegal access. Fail Safety Even if the Internet connection fails, operation within the network is assured. This is made possible by the distributed server intelligence in the intercom stations. Cyber Security
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Advanced Security Intercoms for Data Centres
Data Center Intercom Security on Multiple Levels Data centers are vital repositories for vast amounts of data, enabling businesses to process, analyse and distribute information while facilitating connectivity between businesses and service providers. Cybersecurity in line with standards such as ISO 27001 and IEC 62443-4-1 is a top priority. This calls for a strong focus on physical security as well, to prevent all kinds of security breaches. Monitoring Perimeter Security Supporting Facility Controls Connecting with Control Centre Responding to Emergency Situations The First Layer of Protection Perimeter security is the first layer of protection to discourage, detect, and delay any unauthorized entry to the data centre. It includes elements such as high-resolution video surveillance, motion-detection sensors and security lighting. By combining all these with Advanced Security Intercoms and IP-PA, the system can detect individuals and objects, while simultaneously verifying their legitimacy and preventing false alarms. Communication and Control Advanced Security Intercom integration not only enhances the overall security infrastructure but also enables proactive monitoring and smooth response to potential security breaches. It provides real-time audio communication capabilities, enabling personnel to interact with and assess the intentions of individuals seeking access to secure zones. Advanced Security Intercom for the SOC Clear communication to and from the security operations centers is crucial when it comes to a clear overview of the premises at all times. Intercom terminals, emergency call points, loudspeaker and all kinds of alarm and security devices are integrated on a multifunctional platform for Advanced Building Security with centralized monitoring. Quick Incident Response Multi-functional Control Desks make responding to emergency situations quick and easy by coordinating help and rescue services via unified communication, informing staff via Intercom or directing people via IP-PA. Applications for Data Centers Monitoring Perimeter Protection Prevent unauthorised persons from entering your premises with proactive audio-visual perimeter protection , public address and seamless integration with video surveillance and detection systems. When cameras or sensors detect suspicious activity, the AFLS-H-P IP Horn Speaker with Strobe Light can immediately attract attention with powerful voice announcements and configurable visual signals. Automated warnings or live announcements from the SOC/Control Room make it clear that individuals have been detected and can help deter or de-escalate a situation before the perimeter is breached. By combining detection, video, intelligible audio and highly visible signalling , security personnel can see what is happening, attract attention and intervene directly from the SOC/Control Room – transforming perimeter protection from passive observation into proactive intervention . Learn more Responding Hearing, Seeing and Responding The SOC / Control Room is the heart of all security operations. Here, the Commend solution offers visual support for quick and accurate assessment. All relevant information is concentrated and displayed on one platform. This makes it easy to take the right decisions and trigger appropriate actions. Learn more Supporting Multi-purpose Intercom Stations Cyber resilient Intercom edge devices with touch display and different modes of operation, suitable for all kinds of internal communication, e.g. door communication to secure zones, office communication, help and info points, etc. In case of an incident, the display can be used to display additional instructions. Learn more Connecting Public Address on Data Centre premises Networkable IP loudspeakers and IP amplifiers are the perfect Intercom add-on: secure, simple and straightforward. Commend IP-PA systems provide for voice announcements and playback of pre-recorded messages for a single floor or an entire building, presenting information, as well as warning and evacuation advices. Learn more Supporting Talking Cameras & Remote Controls Advanced Security Intercom terminals throughout the premises integrate seeing, hearing, speaking, reporting and controlling, becoming the extended arm of security personnel. Learn more Control Desk Management Continuous system-wide overview to support instant reaction in case of an emergency. Learn more Integration of Mobile Radio Communication Systems Direct communication with emergency services. Learn more Public Address via IP Flexible distribution via the IP Network and clear announcement all over the premises. Learn more Access Control for Doors & Barriers Commend system solutions offer access control and management, keeping unauthorized persons off the premises and reducing risks of espionage, theft, and vandalism. Learn more Mobile Flexibilty Door calls can be answered conveniently with a mobile client or web client and doors can be opened wherever you are. Learn more System Integration In security and communication systems, it is essential that different systems work together. Constantly exchanging data, video and audio streams, these systems utilise their full potential in well-coordinated interplay to provide perfectly integrated solutions for operators and users. Learn more Features & Benefits Connecting of Sites Buildings, sites and areas can be easily networked and operated via a central control desk and the Symphony Cloud application. Learn more Interfaces & Integration Connect Commend Systems with various other systems and get unique benefits through automatisation or just use the I/Os. Learn more System Availability High Availability through End-to-End self-monitoring to prevent outtimes. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more Custom Design Customized intercom stations in accordance with architects' and customers' design. Learn more
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Centralized Car Park Management
Success Story: Central Car Park Management ABACO Mobility Overview Challenge Solution Result Free download Challenge The objectives were: to ensure fast and easy communication, with excellent audio quality capable of delivering perfect intelligibility even in conditions of high background noise; to rely on a redundant infrastructure and system solution to ensure service continuity even in critical conditions; the ability to utilise Commend intercom terminals/modules already installed in various car parks operated by leading market brands, including those supported by older technologies (4-wire analogue), and to equip additional car parks with the latest generation of IP terminals, as well as to temporarily centralise those car parks that use a telephone line; a control room with userfriendly terminals, which simultaneously allow all calls to be managed whilst also displaying the contextual video feed from third-party cameras already installed in the car parks; managing reports with data sharing via third-party software platforms that enable the tracking of all calls and responses handled by control room operators. Customer Information The services offered by ABACO are grouped into six main divisions: Single Property Tax, Property and Waste, Debt Recovery, Legal Assistance, Mobility. More info Solution 1x VirtuoSIS 1x E-RPT-CPF 2x L-SIS-SIP-8B 1x E-RPT-SPD 4x L-SIS-IP-32B 2x C-ID8-TD 2x L-SIS-SIP-2D 2x C-ID8-DKDDM 1x L-SIS-SIPT-8D 2x C-ID8-DKHS 1x L-SYM-BRIDGE 2x C-ID8-GM 1x Y-IT-E-CC-CTF 1.0 42x C-ET908HMI 1x L-SIS-ICX 40x C-ET901A ABACO Mobility, mindful of the importance of cyber security, has opted to subscribe to the SUS ( Software Upgrade Subscription ) service for five years (VirtuoSIS and Studio/RPT), which ensures that the software provided and the firmware of all intercom terminals are kept up to date. Result ABACO Mobility needed to set up a control room to manage audio/video communications from multi-storey car parks across the country, which featured a mix of brands and models of existing systems. The aim was to manage communications based on existing systems, adapting Commend’s ‘evergreen’ technology where necessary. Some car parks still had 4-wire analogue systems, and the requirement was to retain the existing installations whilst enabling them to interface with new IP technologies. In this way, Commend was able to meet the requirements, whilst also offering – with a view to the future – the use of the brand-new services based on Symphony Cloud, such as Ivy, Ivy Live Translation and Symphony Mobile Client. Clear and perfectly intelligible communications enhance the quality of services offered to car park users, improving the management processes of the car parks themselves. SPECIAL BENEFIT Commend’s VirtuoSIS infrastructure, running on a VMware environment, delivers the levels of service continuity and reliability specifically requested by ABACO. The constant monitoring of the terminals installed in the various car parks is a feature that is particularly valued. The required operational continuity is guaranteed by the VirtuoSIS infrastructure and the features typical of Commend solutions. Customer Voice ING. MATTIA TESSARO Project Manager ABACO Mobility “We were looking for a technological solution to remotely manage and monitor a large number of car parks spread across the country, with centralised management carried out directly from our new control room in Montebelluna (TV). Previously, this service had been outsourced to third parties. Consequently, this was a project that needed to be built from scratch. The features we were looking for were: high-quality communications in noisy environments, system flexibility, the ability to utilise existing equipment across a diverse range of car parks in terms of brands and models, integration with our telephone system, management of multiple operator stations with display of context cameras during communications, reporting of call events, as well as all aspects related to IT security and business continuity. Today, we can confirm that all our initial expectations have been fully met by Commend’s solutions, which allow us to manage our existing car parks flexibly with control room operators and offer seamless scalability for newly acquired car parks.” Case Study ABACO Mobility Free download Download
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Perimeter Protection with Loudspeakers
Securing security-critical Outdoor Areas Perimeter Protection with Audio and Visual Intervention Application Overview Reliable perimeter protection requires more than detecting what is happening. It requires the ability to intervene before a situation escalates . CCTV cameras, video analytics and sensors provide essential situational awareness, but observation alone cannot stop an unauthorised person from approaching a fence, entering a restricted area or damaging property. Commend adds the missing dimension: proactive audio-visual intervention . With the AFLS-H-P IP Horn Speaker with Strobe Light, powerful voice announcements and configurable visual signals work together to attract immediate attention. Automatic messages or live announcements from the control room let security personnel address individuals directly, while the integrated LED strobe reinforces the message visually. The result is a security system that does not just see an incident – it can actively respond to it. IP loudspeaker with strobe From detection to immediate intervention When cameras, video analytics or sensors detect a person approaching a protected perimeter, the system can automatically trigger an event-specific voice message together with a highly visible light signal. This immediate audio-visual response makes it clear that the person has been detected and that the area is actively monitored – helping to deter unauthorised activity before the perimeter is breached. Make every warning impossible to ignore The visual signal immediately draws attention to the speaker and its announcement. Different colours and lighting patterns can support different scenarios – from preventive information and warning to deterrence and de-escalation. This dual-sensory approach helps warnings attract attention quickly, even where ambient noise is high. See the situation. Address it directly. Once an event reaches the security control room, operators can assess the situation using available video and system information and intervene directly. Live voice announcements allow operators to address individuals specifically, making it immediately clear that they have been detected. The strobe light helps attract attention to the announcement and reinforces the intervention visually. The integrated microphone also enables two-way audio communication where required. This gives security personnel an immediate virtual presence at the perimeter – without first having to deploy staff to the location. A visual and acoustic barrier for critical infrastructure By combining video surveillance, detection, powerful audio and visual signalling, Commend transforms perimeter protection from passive observation into proactive intervention . Unmistakable. Unmissable. Unambiguous. See what is happening. Make sure they know they have been seen. And intervene before an incident becomes a security breach. Perimeter Protection Solution Protecting Critical Infrastructures Securing power and water utilities is becoming more and more important. This is why power plants, transformer stations and facilities for the extraction, storage and purification of water are increasingly being fitted with combined video surveillance and PA solutions. Even if there is no supervising staff present at the facility itself, the solution will respond to persons approaching the perimeters and premises and issue pre-recorded warnings. Staff at the central control room are provided with real-time data connections over the network, allowing them to address unauthorised persons directly and taking appropriate measures. Data centres are likewise treated as critical infrastructures and are beginning to take advantage of this solution.