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Commend Technical Support & Assistance

We're here to help! Commend Technical Support Constant availability is essential in security and communication systems. You can rely on us being there whenever you need assistance. Our worldwide technical support teams are standing by to provide telephonic or on-site support at any time, quickly and reliably. Technical Support Form Is your support request not a technical matter? If your request is non-technical, but rather general in nature, please feel free to get in touch. General Request Are you looking for something specific? You can easily access our software, manuals, and security advisories through our cLibrary. Software Manuals Security Advisories Commend | Always there, wherever you are Regional Support Phone Numbers, RMA Europe Austria / Central Eastern Europe Technical Support Commend Austria Countries: Austria and Central Eastern Europe Locations: Salzburg, Vienna Support telephone +43 662 856221 Official support hours (CET): Monda y to Thursday: 9:00 - 12:00 and 13:00 - 16:00 | Friday: 9:00 - 12:00 Remote Help (Teamviewer Client Commend Austria) – Download Croatia / Adria Technical Support Commend Adria Countries: Croatia, Albania, Bosnia-Herzegovina, Kosovo, Macedonia, Montenegro and Serbia. Location: Zagreb Support telephone +385-1-369 11 23 France Technical Support Commend France Country: France Location: Paris Support telephone: +33-149 18 16 40 Support Portal: Login Germany / Luxembourg Technical Support Schneider Intercom Countries: Germany, Luxembourg Locations: Düsseldorf, Berlin, Dresden, Frankfurt, Hamburg, Magdeburg, Munich, Sauerland, Stuttgart Support telephone +49-211 88 28 5-170 Remote Help (Teamviewer Client Schneider Intercom) – Download RMA – Repair information and RMA request form Schneider Intercom Hungary Technical Support Commend Hungary Country: Hungary Location: Budapest Support telephone +36-30-2852266 Italy Technical Support Commend Italia Countries: Italy, San Marino, Vatican City State Location: Stezzano (BG) Support telephone +39-035-953963 Netherlands / Belgium Technical Support Commend Benelux Countries: Netherlands, Belgium Location: Prinsenbeek Support telephone +31-76-2000100 Polands / Baltics Technical Support C&C Partners C&C Partners is the offical Commend Partner for the Countries: Poland, Estonia, Latvia, Lithuania Location: Leszno Support telephone +48-65 525 55 00 Spain / Portugal Technical Support Commend Ibérica Countries: Spain, Portugal Locations: Madrid, Barcelona Support telephone +34 91-827 61 91 Slovakia / Czechia Technical Support Commend Slovakia Countries: Slovakia, Czechia Location: Bratislava Support telephone +421-2-5810-1040 Sweden / Nordics Technical Support Commend Nordic Countries: Denmark, Finland, Iceland, Norway, Sweden Location: Hägersten Support telephone: +46 10 220 3054 Switzerland / Liechtenstein Technical Support Commend AG Switzerland Countries: Switzerland, Liechtenstein Locations: Zurich, Geneva Support telephone +41-44-955 02 22 Türkiye Technical Support EFB-Elektronik Türkiye EFB-Elektronik Türkiye is the offical Commend Partner for the Countries: Türkiye, Greece Location: Istanbunl Support telephone +90 212 222 92 50 United Kingdom / Ireland Technical Support Commend UK Countries: United Kingdom, Ireland Location: London Support telephone +44-1279-872 020 RMA – Repair information and RMA request form Commend UK Americas Americas Technical Support Commend Americas Countries/Region: USA, Canada, Latin America Location: Mahwah (NJ) Support telephone +1-201-529-2425 Schedule Support Ahead Remote Help (Teamviewer Client Commend Americas) – Download RMA – Repair information and RMA request form Commend Americas Asia/Pacific Australia / New Zealand Technical Support Commend Australia Countries: Australia, New Zealand Locations: Sydney, Melbourne Support telephone +61-2-4655-5738 China Technical Support Commend China Country: China Location: Nanjing Support telephone +86-139-1388 2180 India Technical Support Commend India Country: India Location: Navi Mumbai Support telephone +91-22-4778-7010 Kazakhstan / Middle Asia Technical Support Maktau Company LLC Maktau Company LLC is the Commend CEE Partner for the Countries: Azerbaijan, Georgia, Kazakhstan, Turkmenistan, Uzbekistan Location: Almaty Support telephone +7-747-8126580 Singapore / South East Asia Technical Support TKH Security & Airport Solutions Asia TKH Security & Airport Solutions Asia is the offical Commend Partner for Singapore and South East Asia Location: Singapore Support telephone +65-6272 2371 Middle East United Arab Emirates Technical Support Commend Middle East Countries/Regions: Levant, Saudi Arabia, United Arab Emirates Location: Dubai Support telephone +971-4-3333 187 Africa South Africa Technical Support Evolving Management Solutions Evolving Management Solutions is the official Commend Partner for South Africa Location: Johannesburg Support telephone: +27-11-274 6666 23 Sales Organisations worldwide Always there, wherever you are America – Europe – Africa – Middle-East – Asia/Pacific

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PARK ASSIST – Automatisierte Parkleitlösungen

Park Assist Lösungen Die kamerabasierten intelligenten Sensorsysteme von Park Assist, die Datenanalyse und die benutzerfreundliche Software definieren die Art und Weise, wie das Parken wahrgenommen und verwaltet wird, neu und verwandeln chaotische Parkplätze in organisierte, kundenorientierte Bereiche. Mit unserem Ziel, den Komfort zu verbessern, Staus zu reduzieren und die Raumnutzung zu optimieren, stehen wir an vorderster Front bei der Gestaltung einer modernen Parkrauminfrastruktur. Optimieren Sie Ihren Betrieb Sie benötigen den Überblick und die Kontrolle, um Ihre Effizienz und Rentabilität zu steigern. Verbessern Sie Ihre bestehenden Sicherheits- und Überwachungsmaßnahmen durch die intelligente Platzierung von Sensoren, die eine Sichtbarkeit von bis zu 6 Bereichen, auch zwischen den Fahrzeugen, ermöglichen und so die Anzahl der sichtbaren Bereiche durch HD-Echtzeitüberwachung deutlich erhöhen. Mit unserer integrierten Nummernschilderkennung (LPR) und der firmeneigenen Software INX haben Sie Berichte über Kundenverhalten, Vorlieben und Nutzungsmuster jederzeit zur Hand. Ausserdem können die Betreiber sofort erkennen, wenn VIPs oder gesperrte Personen Ihre Anlage betreten. Die grundlegende Erweiterbarkeit von INX ermöglicht grenzenlose Integrationsmöglichkeiten für erweiterte Funktionen, die mit dem sich ständig weiterentwickelnden Spektrum der Lösungen von Drittanbietern, einschliesslich der von Ihnen gewählten Lösung für reibungsloses Parken, ohne Unterbrechungen funktionieren. Maximieren Sie Ihre Erträge Entdecken Sie das versteckte Potential Ihrer Einrichtung, um Ihre Einnahmen zu maximieren. Durch die Integration mit Ihrem PARCS oder einem anderen Einnahmeverwaltungssystem können Sie die Preisgestaltung für jeden einzelnen Stellplatz oder jede einzelne Veranstaltung anpassen, um maximale Einnahmen zu erzielen. Darüber hinaus ist unser benutzerfreundliches System für eine nahtlose, integrierte Parkerfahrung mit Drittanbietern konzipiert und beinhaltet mobile Zahlungsmethoden, um Probleme zu beseitigen. Die Fülle an Datenanalysen in INX kann für Nutzungsmuster und Verbesserungsmöglichkeiten genutzt werden, um Personal und Kosten zu reduzieren und bestehende Anlagen zu optimieren, anstatt neue teure Parkhäuser zu bauen. Die integrierte Kennzeichenerkennungs-Technologie (LPR) reduziert Probleme mit verlorenen Tickets, während das HD-Echtzeit-Video-Streaming vor betrügerischen Forderungen schützt. Verbessern Sie das Parkerlebnis Verbessern Sie das Parkerlebnis, um die Kundentreue zu fördern und Ihren Marktanteil zu erhöhen. Wenn Sie Ihre Kunden mit einem Parkleitsystem der nächsten Generation willkommen heissen, schaffen Sie ein Premium-Erlebnis, das sie so schnell nicht vergessen werden. Wenn Autofahrer in Ihrem Parkhaus ankommen, stehen sie oft unter Zeitdruck und haben wenig Zeit. Ihr primäres Ziel ist es, schnell und einfach einen attraktiven Parkplatz zu finden, während sie gleichzeitig eine problemlose Abfahrt erwarten. Die innovative Technologie von Park Assist macht dies möglich, indem sie den Prozess rationalisiert und die Fahrtzeit und die Emissionen für ein erstklassiges Parkerlebnis reduziert. Dank einer Verkürzung der Parkzeit um bis zu 63 % und erhöhter Sicherheit erleben Autofahrer weniger Stress und Angst in Ihrem Parkhaus. In Kombination mit Park Finder, unserem hochmodernen Fahrzeugortungsgerät, entsteht ein bleibender Eindruck Ihres Unternehmen. Referenzprojekt PMS - Parking Management Services Kommunikationsplattform für Services und Notfälle in Parkhäusern. Die zentrale Leitstelle verbindet über 45 Kunden und mehr als 350 Intercom Sprechstellen auf einer gemeinsamen Plattform. Die Commend Lösung ermöglicht eine effiziente Bearbeitung von Notrufen und Alarmmeldungen und gewährleistet dank Redundanz eine zuverlässige Erreichbarkeit rund um die Uhr. Case Study: PMS - Parking Management Services

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Use Cases | Intercom and Communication Solutions

Use Cases Search Buildings Transport & Infrastructure Industry Hospitals and Healthcare Facilities Smart Cities and City Centres Airports Public Transport Maritime Buildings Transport & Infrastructure Industry Hospitals and Healthcare Facilities Smart Cities and City Centres Airports Public Transport Maritime Filter Filter reset Door Intercom Welcoming visitors and securing access Contact Management Door intercom solution for buildings with many areas, companies, tenants and call destinations Barrier-free Buildings Buildings are equally accessible and usable for everyone Control Rooms Perfect overview and control of the whole Intercom system Emergency Call Points Assisting individuals with everyday questions and helping in emergency situations Emergency and Danger Response Providing instant support in crisis situations Perimeter Protection Securing security-critical outdoor areas EN81-28 Lift Emergency Call European EN 81-28:2018 compliant solution making Lifts safe Elevator Communication Elevator Communication Solution, ensuring ASME 17.1 standards are met Mobile Radio Seamless integration of analogue and digital radio to unify communication Public Address So that announcements reach everyone - in everyday life and in emergency situations Gate Management Seamless communication for modern logistics EN 50726-1 EDRS Turning Standards into Operational Resilience Car Parks Communication for barriers and ticketmachines Talking Cameras When it comes to the safety of people or property, the camera view alone is often not enough Counters Clear communication where physical contact should be avoided Refuge Areas Offering temporary protection to occupants considering all forms of disability Virtual Care Audio-visual solution providing the flexibility and customization needed for patient care Smart Street Lights Help is never more than a touch of a button away Intercom for Bollards Secure, controlled access through smart bollard gates Electric Charging Stations Seamless customer support ensures smooth operation at e-charging stations Audio and Sound Analytics Acoustic monitoring helps Smart Cities reduce noise and improve life quality Universal Reader Compatible with your access control system Cloud-based intercom communication Manage Intercom calls across sites and devices with a flexible, scalable and cybersecure Cloud solution.

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RMA Submission Successful

We Have Received Your RMA! Thank you for contacting us! Our team will get back to you as soon as possible. If needed, we may reach out for additional details.

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RMA

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Product Documentation

Documentation Manuals, Software and Documentation For our whole documentation, please visit our cLibrary One Platform The world of Symphony enabling Unified Communication. One Platform Perfect Speech Intelligibility Communication that works even in noisy and challenging environments. Perfect Speech Intelligibility Evergreen Technology The best investment for your future. Connecting generations since 1971. Evergreen Technology Quality Standards Quality isn't just our goal – it's our mindset. ISO 9001, ISO 27001, IEC 62443-4-1, ... Quality Standards Cyber Security Protecting and securing customer data is essential to earning the trust of our users. Cyber Security Inspired by our customer's voice Communication is a Powerful Tool We want to package and deliver this in a way that makes a real difference to our customers Why Commend

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404 - The requested Page or Content was not found

Documentation Manuals, Software and Documentation For our whole documentation, please visit our cLibrary One Platform The world of Symphony enabling Unified Communication. One Platform Perfect Speech Intelligibility Communication that works even in noisy and challenging environments. Perfect Speech Intelligibility Evergreen Technology The best investment for your future. Connecting generations since 1971. Evergreen Technology Quality Standards Quality isn't just our goal – it's our mindset. ISO 9001, ISO 27001, IEC 62443-4-1, ... Quality Standards Cyber Security Protecting and securing customer data is essential to earning the trust of our users. Cyber Security Inspired by our customer's voice Communication is a Powerful Tool We want to package and deliver this in a way that makes a real difference to our customers Why Commend 404 We looked really hard But it appears the page you seek doesn't exist anymore, or maybe it has just moved. Please start again from the home page . Feel free to contact us if the problem persist or if you definitly can't find what you are looking for. Thank you very much.

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Cloud-based intercom communication

Real-life examples Cloud-based intercom communication Symphony Cloud is a centrally manageable, intuitive and flexible Intercom SaaS with a mobile solution and privacy and security by design. Manage Intercom calls across sites and devices with a flexible, scalable and cybersecure Cloud solution. Flexible Scalable Easy Cybersecure Answer calls, unlock doors, barriers and gates, and stay connected – right from your smartphone or tablet, wherever you are with the help of Symphony Mobile Client . Push notifications mean you never miss a call, even when you're away from the desk. Quick actions let you accept calls or open doors with a single tap, using PIN, Touch ID or Face ID for secure access. Built on highly scalable cloud infrastructure, Symphony Cloud offers the right service for every size and requirement, from a single site to a growing multi-site network. New sites, devices or users can be added on demand. Find out more about Symphony Cloud . Configuring a cloud system is quite easy. And once everything is set up, System Management gives you a central, real-time overview of companies, projects, sites, devices and users. Even day-to-day adjustments, like updating call destinations or contacts, can be made by users themselves. No technician required. Every Commend product is built on the principle of "Privacy and Security by Design," from initial development through to after-sales service. Commend is the world's first intercom company certified to IEC 62443 for its secure product development lifecycle, backed by ISO 27001 information security management. A dedicated vulnerability disclosure program and continuous updates keep systems protected against evolving threats. Find out more about our cybersecurity efforts at trust.commend.com . Symphony Cloud Real-life Use Cases Gas Station Remote Guidance for Safer Workplaces At a gas station , closing up for the night once meant sending a security officer to accompany the employee locking the doors and handling the day's takings. A safety measure needed at every single site, every single night. With Symphony Cloud, a central control room now guides employees through the closing process via live camera access and can connect directly to the stations on site whenever needed – no local servers required, just a secure cloud connection. The result: the same level of protection for staff , delivered far more efficiently , with a single control room now covering all sites that previously each needed their own on-site security presence. Efficient and Secure Solution for Staff Secure School Access From Anywhere Keeping school doors locked during school hours helps ensure that only authorized students, staff and visitors can enter the building. Visitors request access via Intercom, while staff can answer door calls and open doors directly from their work phones – wherever they are on campus. Privacy is protected by activating cameras only during Intercom calls, while customizable schedules ensure calls reach the right staff during working hours. Cloud-based administration allows individual schools to easily manage users and access rights themselves, reducing the workload for central IT. Truck Charging Stations 24/7 Customer Support Electric truck charging stations rely on reliable communication to keep drivers moving . If assistance is needed at a charging point, drivers can connect directly to a central control room for 24/7 customer support. The on-premise Intercom system is connected to Symphony Cloud, allowing service teams to answer calls flexibly via the Symphony Mobile Client. Intercom also supports door calls at site entrances , providing direct assistance when drivers need access to the charging premises. Secure Visitor Access Mobile Door Call Management Across various elderly care facilities , a cloud-based Intercom system provides secure and consistent communication without the need for local servers on site. Visitors can call staff via camera-equipped Intercom stations from the entrance, allowing healthcare workers to see who is at the entrance and grant access directly from their mobile devices . Combined with the existing access control system, this creates a secure and flexible way to manage access while supporting staff in their daily routines. Central Cloud management keeps the system continuously updated, secure and easy to maintain across all locations. Additional Information Symphony Mobile Client Turns smartphones and tablets into mobile Intercom stations, enabling users to answer calls and securely open doors, gates or barriers from wherever they are. Symphony Web Client Turns any web browser into a flexible Intercom station, enabling users to manage audio and video calls from anywhere with control desk features such as call queuing, transfer and pause – without installing additional software. Commend Devices Connect Commend devices to the cloud for calls and centralised management, allowing users to configure, monitor, update and remotely manage their devices from anywhere