Results (1376 found)
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IP Intercom Module im6 with Display support
Multi-Faceted IP-Intercom Module im6 Overview Intercom goes multi-sensory Human communication is a ‘multi-sensory’ experience. Among other things it involves seeing, hearing and speaking. This makes the im6 ideal for integrating full-range multi-sensory Intercom power anywhere from emergency call pillars to lift cars, pedestrian or vehicle gates, pay machines and a host of other building and control installations. Best of all, it’s a dream come true for operators who with to custom-build their individual Intercom solution based on a single one-stop device. The im6 comes with an amazing range of connectivity options for (inter)connecting various audio/video and control equipment as well as display devices such as touchscreen monitors. Its wide-ranging IP capabilities makes the im6 ideal for integrating IP cameras, cloud devices and web content to ensure a well-rounded, truly multi-sensory communication experience. Expanding your Intercom solution to include information displays showing web content or sensor data readings (e.g., from weather stations or environmental sensors) has never been easier. There is no need to implement extra interfaces or media codecs – the im6 comes with everything on board. Communication, information, control, interaction – all in one place, with easy central management via im6 – the world’s first multi-purpose Intercom Module . Benefits and technical highlights Benefits and technical highlights Flexible connectivity options (HDMI, IP and USB ports, 3 digital inputs, 2 relay outputs) Extensively customisable in appearance and function Full range of Commend Intercom functionality Crystal clear sound with up to 20 kHz speech quality Extra-high volume capacity and outstanding speech intelligibility thanks to integrated class-D amplifier Special audio enhancing functions (Intelligent Volume Control, background noise suppression) ensure outstanding speech intelligibility in any situation Natural hands-free communication with OpenDuplex® SIP Audio and Video support Touch display support via HDMI and USB All connection ports arranged on same side for easy accessibility Optional accessories Optional accessories USB Audio module Induction Loop for hearing aids IP Secure Connector for ensuring data and privacy protection Power over Ethernet Injector eliminates the need for separate power wiring Input/Output Module for control of external equipment USB Output Module, e.g., for external audio equipment IP Bridge converter for integration of 2-wire connections Multi-sensory Connectivity Ethernet All you need to connect and power your communication hub is a regular Ethernet cable. USB Two USB 2.0 ports for connecting accessories such as an Audio module, an Induction Loop Amplifier or a Handset. HS-Link Camera connection via high-speed link. Perfect for connecting the cm1, our high-quality and powerful camera module. Audio Connections Connection options for loudspeaker (integrated 15 W Amplifier) and microphone (2x MIC or Line-In) for perfect communication. I/OS Wide range of connection options for monitoring inputs and controlling outputs or LEDs (3 digital inputs, 2 relay outputs). HDMI A Micro-HDMI video output for connecting display units with full touch screen support. Ethernet USB HS-Link Audio Connections I/OS HDMI Product Page Accessories Product Presentation im6 cm1: The im6's perfect camera companion cm1 is Commend’s unique offset mountable camera module that makes full use of the im6’s multi-sensory capabilities . A specially shielded HS-Link connection allows it to be installed up to 1 m away from the main module to suit individual placement requirements and spatial conditions. This makes it ideal for help and info terminals to building access points (e.g., for discreet, space-saving integration in letterboxes). The cm1 comes with full SIP Audio/Video capabilities and secure data encryption to take flexibility to the max. Key features Fast, easy installation Flexible offset placement up to 1 m from im6 module, thanks to HS-Link connection Full SIP Video support (for use in combination with im6 SIP Audio ) Secure data encryption in accordance with Commend “Privacy and Security by Design” Suitable for outdoor environments , thanks to high protection ratings (IK08, IP65) and unique operating temperature range up to 70°C (158°F) Extra-wide video angle (145° horizontal; 130° vertical) Resolution: 960p PoE support enables cable-saving power supply in combination with im6 Intercom module, external loudspeaker, etc.
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IP Intercom Module im3 with Camera Support
Small in size, big on performance IP-Intercom Module im3 Overview The Intercom Module that fits (almost) anywhere The world's smallest IP Intercom module This Intercom module is small enough to fit in the palm of a hand, yet powerful enough to provide crystal clear audio quality. With its convenient size and cost-effectiveness, the world's smallest IP Intercom module is sure to revolutionize the way people communicate. This device is incredibly compact and lightweight, making it easy to install in any space (only 24 x 54 x 84.5 mm). It is designed to provide high-quality audio and video communication in both indoor and outdoor settings. Additionally, it can be equipped with with a perfectly matching loudspeaker module for maximum convenience. The im3 comes with an amazing range of connectivity options for (inter)connecting various audio/video and control equipment. This is im3 – the world’s smallest IP Intercom module . Benefits and technical highlights Crystal clear sound with up to 20 kHz speech quality and a power of up to 6.1 W thanks to the latest Smart Audio Amplifier technology Special audio enhancing functions (Intelligent Volume Control, background noise suppression) ensure outstanding speech intelligibility in any situation Natural hands-free communication with OpenDuplex® Easy installation through compact design and seamlessly attachable loudspeaker module Simple and fast connection of cables with pluggable spring-type terminals Flexible expansion with add-on equipment via USB interface 2 inputs for floating contacts and 1 relay output Extra-high volume capacity and outstanding speech intelligibility thanks to perfectly fitted loudspeaker module for im3 Possibility to connect any other loudspeaker All connection ports arranged on same side for easy accessibility Optional accessories Camera module (cm1) Loudspeaker module (LSM) Loudspeaker (LS8, LS15, AL 10-16) Microphone (MIC 480) USB input/output module (EB1E1A) Expansion module (EB3E2A) PoE injector for local power supply (PA 25W POE-DC) IP secure connector, safety switch box Top-hat rail clamp (ET 901-HSH35) Induction loop kit (AFIL-USB) Status indication LED (LED3) Compact Connectivity, Endless Possibilities Ethernet All you need to connect and power your communication hub is a regular Ethernet cable. USB A USB 2.0 port for connecting accessories such as an Audio module, an Induction Loop Amplifier or a Handset. HS-Link Camera connection via high-speed link. Perfect for connecting the cm1, our high-quality and powerful camera module. Audio Connections Connection options for loudspeaker and microphone for perfect communication. I/OS Wide range of connection options for monitoring inputs and controlling outputs or LEDs (2 inputs, 1 relay output). Ethernet USB HS-Link Audio Connections I/OS Product Page Accessories im3 + LSM + cm1 = Communication at it's best LSM: A perfect fit LSM is Commend’s unique loudspeaker module that fits perfectly for the im3. It can be space-savingly stacked with the im3 module and mounted together on the front panel. A detached installation is also possible. cm1: the im3's perfect camera companion cm1 is Commend’s offset mountable camera module that makes full use of the im3’s capabilities. It's perfect for help and info terminals as well as building access points. The cm1 comes with full SIP Audio/Video capabilities and secure data encryption to take flexibility to the max. Key features Amazingly loud in combination with im3s' Smart Audio Amplifier Sound pressure level up to 98 dB (0.5 m) for perfect speech intelligibility Special membrane type for optimal sound quality A multifunctional LED (LED3) can be mounted together with the loudspeaker module to indicate call status and any other system status Key features Fast, easy installation Flexible offset placement up to 3 m from im3 module, thanks to HS-Link connection Full SIP Video support (for use in combination with im3 SIP Audio ) Secure data encryption in accordance with Commend “Privacy and Security by Design” Suitable for outdoor environments , thanks to high protection ratings (IK08, IP65) and unique operating temperature range up to 70°C (158°F) Extra-wide video angle (145° horizontal; 130° vertical) Resolution: 960p PoE support enables cable-saving power supply in combination with im3 Intercom module, external loudspeaker, etc.
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EN 50726-1 Compliant Emergency & Danger Response Systems
Turning Standards into Operational Resilience EN 50726-1 Emergency & Danger Response Systems The New Standard in Emergency Response Is Your Organisation Ready? Emergencies don’t happen in theory. They happen in real life – inside buildings full of people, in busy transport hubs, across corporate environments where every second counts, and within critical infrastructure under pressure or even cyberattack. That is exactly why EN 50726-1:2024 was introduced. For the first time, Europe now has a clear framework defining how Emergency & Danger Response Systems (EDRS) must be structured, operated, and maintained. However, this standard goes far beyond technology. It's about accountability at the highest level . It places explicit responsibility on top management to ensure that risks are systematically assessed, appropriate measures are implemented, and organisational readiness is continuously maintained. In fact, failure to comply is no longer just an operational gap, but a potential legal and personal liability for executive leadership. In other words, it sets clear expectations for how organisations must prepare for emergencies – from the first alarm to the final resolution. This is where Commend comes in. With the Advanced Security Building Intercom System (ASBIS) , we turn these requirements into practical, real-world solutions that support your operations every day. Beyond Hardware Managed Emergency & Danger Response Systems EN 50726-1 makes one thing clear – an emergency response system is not simply a panic button or some sort of Intercom device. It is a coordinated system consisting of: Clearly defined alarm call points Immediate authentification, communication and verification procedures Assigned operational responsibilities Structured emergency operation plans Documented incident handling Ongoing maintenance and readiness In other words, compliance requires a system that connects people, processes, and communication in a reliable and accountable way. Learn more about Commend ASBIS Designed for Real-World Emergency Scenarios In reality, emergencies rarely follow a predictable path. Situations can escalate quickly, information may be incomplete, and systems must continue working even under stress. Because of this, EN 50726-1 requires solutions that support the full lifecycle of an incident – from detection to resolution: An event must be detected and triggered without delay The situation must be assessed in real time so that operators clearly understand what is happening Based on this insight, informed decisions can be made, enabling fast and appropriate action. With Commend ASBIS , this entire process is supported end-to-end. As a result, organisations remain capable of acting confidently and effectively – even in complex and high-pressure situations. Immediate Event Initiation Emergency situations can start anywhere. For example, they may be triggered by emergency call stations, discreet panic buttons, Intercom terminals, or integrated systems such as fire alarms or intrusion detection. At the same time, modern environments often include additional touchpoints, such as digital signage with integrated communication modules or distributed devices across large sites. No matter where an alarm originates, it must be transmitted instantly and without confusion. Therefore, the system ensures that every alert is routed directly to the right control room or security operations center – without delay and without ambiguity. Structured Responsibilities & Workflows An effective Emergency & Danger Response System depends on clearly defined responsibilities. EN 50726-1 requires organisations to establish who takes action, how decisions are made, and how processes are followed during an incident. With Commend ASBIS , role-based permissions ensure that only authorised personnel can carry out specific actions. At the same time, defined emergency operation plans guide how incidents are handled as they evolve. In addition, multi-level alarm routing makes sure that critical information always reaches the right people at the right time. To further support operators, scenario-based workflows provide clear, step-by-step guidance during emergencies. This reduces uncertainty and helps teams respond consistently, even under pressure. Meanwhile, every action is automatically recorded, creating a complete and traceable log of each incident. From Compliance to Confidence In practice, this requires robust structures and, above all, excellent communication links: both to the incident site and to response teams, affected parties and third parties. Meeting EN 50726-1 requirements is important. However, compliance alone is not the final goal. What truly matters is confidence. Thanks to this holistic approach, emergency response is no longer merely reactive, but controlled, predictable and manageable. Systems that work, processes that hold, and people are supported when it matters most. 1. ALARM Trigger alarm, forward alarm message, display alarm accepted THE ALARM IS RECEIVED WITHOUT DELAY 4. DE-ESCALATE Inform internal/external intervention forces and persons involved ACTIONS ARE COORDINATED EFFECTIVELY 2. VERIFY Communicate and/or transmit situation picture - situational awareness THE SITUATION IS CLEARLY UNDERSTOOD 5. POST-EVENT Reset alarm, review and event documentation, evaluate, amend/extend as required EVERY STEP IS DOCUMENTED 3. REACT Warn persons involved, alert internal/external first responders THE RIGHT PEOPLE ARE INFORMED AND RESPOND Implementation That Follows the Standard To make this approach practical, Commend supports organisations through a structured five-step approach. This ensures that EN 50726-1 is not just implemented – but continuously lived in daily operations. Step 1. Risk & Compliance Assessment First, you must identify your specific risks and map out your requirements as part of a technical risk management process in accordance with EN 50726-1. Step 2. System Architecture Design From there, a tailored system design is developed, ensuring that all zones, workflows, and escalation paths are clearly defined. Step 3. Deployment & Integration Next, the system is deployed and integrated into your existing environment, including control rooms and connected systems. Step 4. Operational Readiness Once installed, operators are trained and real-life scenarios are tested to ensure full readiness. Step 5. Continuous Compliance Finally, ongoing maintenance and updates ensure that the system remains compliant, cyber secure, and reliable over time, and also the documentation is always kept up to date. Integrated Response Across the Entire Facility Today’s facilities are highly connected environments. Multiple systems need to work together smoothly, especially in critical situations. Therefore, emergency response cannot operate in isolation. Commend solutions bring communication, public address systems, voice alarms, video surveillance, access control, and mobile devices together into one integrated environment. At the same time, they support multi-site operations, allowing teams to coordinate responses across different locations. As a result, information flows seamlessly between systems and stakeholders. This ensures that every part of the organisation can respond quickly, clearly, and in full coordination. Cyber Security & Resilience by Design Modern Emergency & Danger Response Systems operate within connected digital infrastructures. That is why Cyber Security is no longer optional – it is an essential part of overall safety. Commend integrates internationally recognised Cyber Security practices directly into the system design, including: Encrypted communication protocols Certificate-based authentication Controlled upgrade and firmware management ISO/IEC 27001 audited information security management IEC 62443-4-1 audited secure development principles Learn more about Commend Cyber Security Supporting Organisational Resilience EN 50726-1 fits naturally into the broader European focus on resilience, crisis preparedness, and risk-based safety management. As a result, organisations across many sectors – including corporate environments, public authorities, transport hubs, utilities, industrial sites, and healthcare facilities – are expected to demonstrate that their emergency response is structured, reliable, and continuously maintained. With Commend ASBIS , these requirements can be implemented in a practical and operational way. It provides the foundation that connects strategy with real-world execution. Prepared for the Worst, Built for the Everyday At the same time, the system supports everyday operations. It is used regularly, not just in rare emergencies. Even smaller incidents are handled with the same level of structure and clarity. With Commend’s Advanced Security Building Intercom System, EN 50726-1 becomes more than a standard. It becomes a practical framework for resilience – turning compliance into confidence and technology into a trusted partner for protecting people, buildings, and critical infrastructure. Learn more about Commend Buildings Solutions EN 50726-1 defines what structured emergency response should look like. Commend ASBIS turns this definition into a working system that supports organisations every day. If you are looking to strengthen your emergency response capabilities, the next step is simple. Start by exploring your current level of readiness. Then, take action to align your systems, processes, and responsibilities with EN 50726-1 . Build-up resilience that is not only compliant, but dependable. Choose a solution that is not only compliant, but supports you in every situation. Start Your EN 50726-1 Alignment Journey. Choose Trusted. Communication. Always. Download the Commend ASBIS Whitepaper. Frequently Asked Questions about EN 50726-1 and Emergency and Danger Response Systems What is EN 50726-1? EN 50726-1 is a European standard that defines the requirements for Emergency and Danger Response Systems (EDRS) . It is based on the German DIN VDE V 0827 standard. It specifies how emergency alarms must be triggered, verified, processed, and handled, including responsibilities, workflows, and operational procedures from alarm initiation to final response. The standard focuses on reliable communication, verification, and coordinated response , not just alarm devices. What is an Emergency and Danger Response System (EDRS)? What is an Emergency and Danger Response System (EDRS)? An Emergency and Danger Response System (EDRS) is a structured system that enables people to raise alarms, allows operators to verify incidents, and supports coordinated emergency response. According to EN 50726-1, an EDRS includes: Alarm triggering points Communication and verification Defined responsibilities and workflows Integration with response and escalation procedures Is a panic button or alarm system sufficient for EN 50726-1 compliance? Is a panic button or alarm system sufficient for EN 50726-1 compliance? This depends on the degree of risk in the respective area, which determines the technical security level and the scope of an EDRS. This must be defined by technical risk management as part of the planning and evaluation process. The higher the potential threat and the greater its probability, the higher the technical security level must be set. The standard describes three safety / security grades – grade 1, 2 and 3. Areas with very low-risk requirements are classified grade 1. Only in such areas, simple push-button alarms are permitted. For areas with medium to high-risk requirements, the EN 50726 requires a complete response process , including: Verification of the alarm Two-way communication where appropriate Defined operational responsibilities Controlled handling and escalation of incidents Standalone alarm devices alone do not fulfill the EDRS concept defined by EN 50726. How does Commend ASBIS support EN 50726-1 requirements? How does Commend ASBIS support EN 50726-1 requirements? The Advanced Security Building Intercom System (ASBIS) by Commend supports the operational requirements of EN 50726 by enabling: Immediate alarm triggering from defined locations Real-time verification via two-way communication Centralized control room / security operations center (SOC) processing Coordinated response and escalation workflows ASBIS translates EN 50726 principles into practical, day-to-day operation. Who is responsible for operating an EDRS under EN 50726-1? Who is responsible for operating an EDRS under EN 50726-1? EDRS falls under the full responsibility of the top tier management. EN 50726 stipulates a structured process for risk assessment and mitigation, with clear guidelines for planning and implementation. This includes: Implementation of technical risk management Defining response procedures Assigning trained personnel Ensuring system availability and maintenance Documenting and reviewing emergency handling An EDRS must support these responsibilities operationally – not just technically. Does EN 50726-1 apply only to critical infrastructure? Does EN 50726-1 apply only to critical infrastructure? No. EN 50726-1 applies to any environment where emergency and danger situations must be managed , including: Office and corporate buildings Industrial and production sites Public buildings and campuses Transport facilities Critical infrastructure operators are a key audience, but EN 50726 is equally relevant for workplace safety. How does EN 50726-1 relate to workplace safety obligations? How does EN 50726-1 relate to workplace safety obligations? EN 50726 complements workplace safety regulations by providing a structured framework for emergency communication and response . It supports employers in meeting duties related to: Emergency response and evacuation First aid and incident coordination Protection of employees and visitors An EDRS helps demonstrate that emergency procedures are not only defined, but executable. Is EN 50726-1 mandatory? Is EN 50726-1 mandatory? EN 50726-1 is a harmonized European standard , not a law. However, it is increasingly used as a recognized benchmark by: Regulators Insurers Auditors Safety and risk managers First responders Using EN 50726 as a reference helps organizations demonstrate “state of the art” emergency preparedness. What is the difference between EN 50726-1 and EN 62820-2/EN 62820-3-2? What is the difference between EN 50726-1 and EN 62820-2/EN 62820-3-2? EN 50726-1 (EDRS) starts from a governance and risk perspective. It asks: What risks exist? What must the organisation be able to do in an emergency? Who is responsible? How is this proven and documented? It defines: Organisational structures (roles, escalation paths) End-to-end emergency processes (alarm → verification → response → recovery) Documentation and auditability requirements Continuous lifecycle obligations (review, improvement, testing) This is fundamentally about duty of care and management accountability — including the expectation that top management ensures structured risk management and compliance. EN 62820-2 / EN 62820-3-2 (ASBIS) start from a system and functionality perspective. They ask: What must a communication system technically be able to do to support these scenarios? How must it perform under stress or failure conditions? They define: Functional capabilities (audio quality, call handling, prioritisation) System architecture (servers, endpoints, interfaces) Performance requirements (availability, redundancy, failover) Environmental and operational conditions (noise, durability, interfaces) This is about engineering a system that can actually execute what EN 50726 demands . Can Commend ASBIS be integrated with other safety and security systems? Can Commend ASBIS be integrated with other safety and security systems? Yes. Commend ASBIS is designed to integrate with: Control rooms and security operations centers Video surveillance/management systems Public address and voice alarm systems Access control and building management systems Mobile radio and mobile devices This integration supports the coordinated response model expected by EN 50726.
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At the forefront of intercom technology for over 50 years
Commend History & Milestones From a small office in Salzburg to a global player For more than 50 years, we have been committed to the values of TRUSTED. COMMUNICATION. ALWAYS. These values are deeply embedded in our company's DNA. Starting as a small office in Salzburg, Austria, we have grown into a global player in the field of security communication. Company History From a small office founded with an ideology in mind, to a global player with 23 worldwide sales organizations. Technology Milestones Our technological journey has taken us from the first analogue station, over IP stations, to today's Symphony Cloud Solutions. 2025 Live Translation By integrating real-time translation into existing Commend intercom infrastructure, we eliminate language barriers at help points, information counters, and access control stations. The result: smoother operations, faster response times, and a truly inclusive communication experience, wherever Commend is in place. 2024 Cleans Voice from Noise AI-Driven Clarity in Emergency Communication Launch of noise and echo suppression technology for intercom systems; Commend's Clean Voice from Noise Solution wins again Security Industry Association’s Award (Category: New Products and Solutions – Communication and Networking Solutions) at ISC West Exhibition in Las Vegas. 2023 IVY - The World's First Conversational AI-based Intercom Voice Assistant Product launch of Ivy Virtual Assistant to support emergency help desks; wins Security Industry Association’s Award (Category: New Products and Solutions – Communication and Networking Solutions) at ICS West in Las Vegas Discover Ivy 2021 Symphony Bridge This bridge opens the path to the Symphony Cloud for on-premises servers. By interfacing both architectures you get the best of both worlds. More about Symphony Bridge 2020 The World's First Real Multi-Sensory Intercom Module SEEING, HEARING, SPEAKING - all communication senses served by a single, compact module. The im6 is ideal for integrating full-range multi-sensory Intercom power anywhere from emergency call pillars to lift cars, pedestrian or vehicle gates, pay machines and a host of other building and control installations. More about the im6 module 2020 Launch of the First Symphony Cloud Service - Door Call For the minimal effort of registering their device(s), users get a maximum of flexibility with the Symphony door call system. Instant push notifications on your phone make sure no one has to wait outside. 2019 World Premiere of Symphony Cloud Commend presents the first-ever cloud-based Intercom security platform, which incorporates “Privacy and Security by Design”. Symphony allows to collect security-specific information in real time and workflows can be efficiently synchronized – both in everyday situations and in emergencies. To the Intercom Cloud Platform 2019 OD10 - The World's First Outdoor Touch Station with Emergency Mode (Symphony Device) In everyday situations, it supports the whole gamut of daily Intercom communication needs, and when a critical situation strikes, the od10's Emergency Mode kicks in within seconds. Outdoor stations with touchscreen 2018 The New ID5 - Professional in Every Situation (Symphony Device) The first masterpiece of the new concerto series by Commend. Our new indoor series convinces with durable and visually appealing high-end Intercom stations. Indoor Touchscreen Stations 2018 EX 7000 and EE 7000 Addition to Commend Industrial Station Family! Communication in the face of danger and significant advantages for users. 2016 WS 300 - The First Devices of the Symphony Generation The vandal resistant SIP wallmount stations were developed and designed specifically for areas with high requirements on safety and system integration. 2016 Launch of IP-Loudspeakers - AFLS Series Commend had developed a new generation of loudspeakers that provide that essential bit of added value: The networkable IP loudspeakers of Series AFLS bring together communication and public address in a single device - this distinguishes them clearly from ‘classic’ public address solutions. 2015 Commend Introduces IVC - Intelligent Volume Control A new, specially developed method of processing sound lends Intercom stations the ability to ‘listen’ to background noise and modify the volume setting accordingly. Along with the rising and falling noise level, the volume is adjusted automatically to the level that sounds best to the human ear. More about IVC 2013 Intercom Touch. Getting in Touch the Convenient Way. Commend's first touch screen station is the perfect all-around communication terminal suitable even for the toughest of outdoor environments, especially entrance areas, doors and gates. It is designed specifically to make building communication 21st-century easy 2013 Mobile Intercom Client by Commend The ingenious new client app turns mobile devices into fully functional Intercom Control Desks. 2012 VirtuoSIS - The World's First Software Intercom Server VirtuoSIS by Commend is designed specifically to integrate seamlessly into the flexible, dynamic world of virtual IT environments. Ready for VMware, Citrix and Hyper-V. More about VirtuoSIS 2012 Conductor - A New Control Desk Solution The CONDUCTOR solution was developed specifically to raise the concept of central Intercom system management and control to new levels of performance and user friendliness. 2010 Launch of Wallmount Stations Series WS 37 different station types and modules have been presented during the worldwide Intercom 2.0 Roadshow. 2010 Commend Introduces Intercom 2.0 The new-generation technology brings together the latest and greatest in sound, vision and design to meet the increasingly complex requirements. 2008 Launch of the GE 800 and GE 300 IP-Intercom Servers 2005 The Launch of Intercom over IP - IoIP® After networking Intercom Servers via IP Commend introduced the IP Intercom box. Using the ET 901 IP Intercom box, every Intercom station can be directly connected to the IP network. 2003 OpenDuplex® Commend, once again a pioneer in the Intercom field, introduces technology that allows talking and listening simultaneously. Audio Modes 2002 Intercom Goes IP G7-CNET-LAN networking card, allows networking over IP. 1998 G7-CNET-W Networking Card - The Start of Digital Networking 1997 Commend Introduces the Intercom Server GE 700 Intercom Centrals are re-named as Intercom servers. The GE 700 is a fully digital open 19" system designed for complete intercom networking. Commend leads the way towards the future of intercom. 1993 First Fully Digital Intercom Station EE 711 – First digital Intercom Station with graphic display brought to market, setting the industry standard for Intercom Technology 1980 First Global Intercom System Using C-MOS Microprocessor Technology 1974 First Intercom Centrals First programmable Intercom Central GE 101 with Intercom Station EE 101 setting new standards in design and technology; a highly successful product. 1972 First Intercom Station by Commend Stations work on third party intercom systems 1971 Early Beginnings
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Improving Efficiency in Control Rooms and SOCs
Control Rooms and Security Operations Centres The Value of Time Hardware and Software Control Desk Solutions What happens when something happens? Routine Request e.g. I lost my parking ticket. Security Issue e.g. There is an active shooter in the building. Routine Request When someone realizes they've lost their parking ticket and presses the help button, their request enters a support queue where it's sorted by issue type and urgency. Once the request is pulled from the queue, customer support assesses the situation to understand the problem and determine the appropriate response needed. The control room staff then assists the person with instructions, ultimately resolving the issue by opening the barrier or issuing a replacement ticket. Security Issue When a security issue such as an active shooter situation occurs, the emergency system is activated either by someone pressing an emergency button or through automatic detection of abnormal noise levels, immediately prioritizing the alert for rapid response. Security personnel then verify the threat by reviewing camera feeds, listening to audio feeds, or directly communicating with the person who triggered the alarm to confirm the situation's severity. Once verified, the response team sends out alerts, provides safety instructions to those in danger, and deploys appropriate lockdown or emergency response teams to address the threat. After the threat is contained and people are safely managed, a comprehensive incident review is conducted to analyze all response steps and identify potential improvements for handling future emergency situations. Providing excellent customer service SOCs and contact centres must meet strict response times while ensuring quality support. This requires skilled agents, the right technology, and clear communication, since barriers like poor audio or language gaps can cause delays and frustration. Managing information overload Technology will ease operator strain by routing calls, reducing errors, and handling routine tasks. With clear dashboards, AI support, and real-time alerts, staff can focus on critical issues, boosting efficiency and customer satisfaction. Overcoming staff shortages Staff shortages and high stress make control room roles hard to fill. Automation, virtual assistants, data-driven staffing, and remote tools help manage workloads, improve efficiency, and attract and retain skilled personnel. Data-driven decision making Data integration and AI empower SOC operators with real-time insights, anomaly detection, and decision support. This boosts efficiency, safety, and service quality while enabling smarter, faster, and more informed operational decisions. Solutions for more efficiency Ivy Virtual Assistant Ivy can handle routine inquiries, filter out empty or malicious calls, and provide immediate 24/7 responses that reduce call loads and free staff for critical issues. It also supports smarter decision-making, ensuring optimised resources, consistent service quality, and improved emergency response. Learn more AI Cleans Voice from Noise In noisy, high-stakes environments like manufacturing facilities, AI-driven speech enhancement ensures crystal-clear communication by separating voices from background noise and echoes in real time, preventing dangerous misunderstandings. By delivering face-to-face conversation quality, boosting productivity, and reducing errors, this technology shows why perfect speech intelligibility isn't just a luxury but a necessity. Learn more Monitoring Ivy Live Translation Real-time speech translation enables seamless communication across language barriers by instantly converting spoken input into natural-sounding voice output and live text displays, allowing individuals to converse in their preferred language. This technology is especially critical in high-pressure, multilingual environments, ensuring clarity, efficiency, and trusted communication where every word and second matter. Learn more Audio Analysis Audio analysis enhances safety and efficiency by distinguishing normal sound levels from abnormal events like accidents, unrest, or perimeter damage. When anomalies are detected, the system triggers alerts and enables targeted surveillance and interventions, improving response times while preserving privacy. Learn more Commend Whitepaper Learn how to increase efficiency in control rooms and security operations centres by downloading this insightful whitepaper for free!
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Unified Control Desk Management for Multi-Site Networks
Perfect overview and control Control Desk Management and Multi-Site Networking Commend Control Desk systems provide a full overview of the entire system, enabling staff to take quick action in emergency situations. Even complex Intercom networks or video and control functions can be put at the operator’s fingertips easily and reliably, thanks to the highly user-friendly GUI. Click here to learn more about Control Room Efficiency Key Benefits Easy-to-use operating concept ensures a clear overview of all hardware and software components at the Control Desk. This allows full concentration on the caller (visitors, people need help, staff, ...). User-friendly control functions for managing all information sources converging at the Control Desk, i. e., audio, video and data. Seamless logging and audio/video recording help to improve service quality at the Control Desk and make tracing individual communication events a breeze. Calls can be forwarded automatically to other Control Desks, Intercom stations (stationary/mobile) or land-line telephones. This way, staff can be reached even when they are not at the Control Desk. Automatic call distribution to multiple Control Desks at peak times, including call prioritisation (e. g., emergency calls) Software Solutions for Control Desks STUDIO What has happened? Where did it happen? When did it happen? What needs to be done to be of maximum help to the caller? Commend software STUDIO provides vital details like these in a clean, well-structured way. It does so by providing an interactive visualisation of all Control Desk functions. Find out more: STUDIO WEB CLIENT The Symphony Web Client eliminates the need to install device software locally. Regardless of the operating system you are using, it lets you access all data easily and at lightning speed via your browser. This way, you can answer calls without delay, forward them as necessary, add live video connections to audio calls, and even control 3rd-party equipment such as door actuators, barrier gates, etc. Find out more: WEB CLIENT Hardware Solutions for Control Desks In certain application environments hardware-only Intercom stations are often the most suitable choice. They come in a variety of sizes, from handy desktop terminals to scalable modular control desks. Operated with or without visualisation or security software, they offer the speed and convenience of instant push-button or (in some models) touch-based interaction. Symphony Control Desk Station id8 id8 Symphony Control Desk Station id5 id5 Various Master Stations for Control Desks Desktop Stations Modular Control Desk System Conductor Conductor Modular Control Desk System EE 380 EE 380
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Gate Management for modern logistics
Overcoming Language Barriers Gate Management Use Cases Seamless communication for modern logistics Clear communication is the main focus of global logistics. Commend’s live translation solution is transforming your existing intercom stations into multilingual supporters, ensuring language barriers never stall your operations. We are breaking down communication walls at help points, information counters and access control stations. Operators and users speak their native languages while understanding each other perfectly - we ensure that safety and efficiency are never compromised. Smoother workflows, reduced stress for staff, and enhanced satisfaction - bridge the language gap in real-time. THE FUTURE OF LOGISTICS SPEAKS EVERY LANGUAGE What is Ivy Live Translation? And how does it work? Ivy Live Translation enables seamless, real-time communication at access points by instantly translating speech between two parties. The process is effortless: the visitor selects their language at the intercom while the operator uses their own, allowing both to speak naturally . By capturing and delivering audio in the respective target languages, the system ensures fast, barrier-free interaction at barriers or counters until the request is fully resolved. Experience Ivy Live Translation HI THERE! Where efficiency meets pressure In global logistics, a gate is more than a physical barrier—it is a critical control hub. Every vehicle represents a time-sensitive process , and any delay at the entrance ripples through the entire supply chain. When drivers and operators speak different languages under strict delivery windows, simple misunderstandings quickly turn into costly bottlenecks. Misunderstandings at gates are preventable. Unlike misplaced loads, delays and compliance risks can be actively reduced. Real-time speech translation at the barrier Real-time speech translation transforms gate communication. By allowing drivers and staff to speak naturally in their own languages, you eliminate the stress of hand gestures and the delay of manual translation apps. This direct communication reduces wait times by removing the need for multilingual staff. When drivers receive precise directions to the correct loading dock, turnaround times decrease, queue lengths are shorter and it leads to increased operational efficiency at every point. Beyond Language Barriers: Ivy’s Role in Modernizing Logistics Security Transforming gate operations In high-security logistics, safety is a decisive factor that requires absolute clarity. Before entering the premises, visitors must complete a mandatory digital briefing covering site rules, PPE requirements, traffic regulations, and emergency procedures. For international drivers, language barriers often turn these vital instructions into a safety risk. Ivy Virtual Assistant: Provides instant answers to frequently asked questions (FAQs) directly at the terminal. Ivy Live Translation: If human assistance is required, our dual-sided intercom stations enable seamless communication. Drivers and operators can speak in their native languages, while real-time translation ensures safety information is delivered accurately and acknowledged immediately. Logistics depends on precision, timing, and trust. Real-time speech translation at the barrier opens up a new level of automation. Most importantly, it connects people instantly – regardless of the language they speak. Faster entry and shorter waiting time is a great experience for drivers and operators. Ivy Virtual Assistant Ivy is a 24/7 Conversational AI-based intercom assistant that automates routine inquiries and filters calls, allowing staff to focus on high-priority tasks while improving the user experience. Meet Ivy Same Solution - Different Applications Airport / Public Transport A passenger arrives at an airport late at night: boarding gate has changed, but they do not speak the local language. At an info point, they speak their native language to explain and Ivy Live Translation instantly translates for the operator, who responds with precise directions. An illustration depicts a person standing at a clean, white reception desk, engaging with a friendly receptionist. The receptionist, seated, holds a blue folder, with a computer monitor visible behind them. This scene highlights customer service and a welcoming reception experience. Hotel At check-in, a guest explains their booking includes breakfast and late checkout, but the system doesn't show it. Using Ivy Live Translation , the guest explains the discrepancy in their native language while the receptionist receives an instant translation. Ivy translates the reply back to the guest in real time. Smart City A major street is closed and standard navigation apps are no longer reliable. A tourist uses a public help point to ask for an accessible route in their native language. Ivy Live Translation enables a city operator to provide real-time, event-specific transit directions by instantly translating the conversation both ways. Want Ivy to break language barriers? Ivy Live Translation for Logistics View Brochure
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Touchscreen Intercom Systems
Touchscreen Intercom Systems Layout Options Touchscreens are the new Modular Modern touchscreen intercom systems open up completely new possibilities for building communication. They combine user-friendly operation with a flexible design, offering tailor-made solutions for a wide range of requirements – from small buildings to large, complex sites. Thanks to freely selectable layouts, the user interfaces can be individually adapted to the size and structure of the building. Whether in an office complex, clinic, industrial facility or public space, touchscreen intercom systems can be tailored precisely to its specific use. Users benefit from intuitive operation, clear menus and direct access to important functions such as door openers, camera images and emergency calls. Layout options for Touchscreen Intercom Systems Two mobile screens show sleek digital directories. One displays company logos and names, while the other lists individuals with photos and a call icon. This intuitive communication solution is ideal for modern intercom systems. Door Layout Doors and Access Door layouts are used for external or access intercom systems and enable the design of a clear user interface for building and area access. Possible door layouts Contact Management Complex structures This layout was designed for large projects with many contacts, call destinations, companies, departments or institutes. The central element here is the search field, which allows users to quickly find what they are looking for. Contact management solution Two smartphone screens display a modern intercom app. It shows contacts, public address controls, and access points like main entrance and barriers, demonstrating a comprehensive communication system for businesses. Indoor Layout Indoor and Control Rooms The indoor layouts are used for indoor touchscreen intercom systems or control stations. These layouts are characterised by quick access to contacts, functions and video streams. Possible indoor layouts Two digital screens showcasing intuitive communication solutions. The left features a Lightwave Art Museum entrance panel with a 'ring bell' function. The right shows an intercom for 'Three Leaves' building, offering direct calls to Reception or Delivery. A versatile security solution. Frame Layout Flexible design Frame layouts are the most versatile of all layout groups and consist of eight individual layouts. Each of these layouts contains templates with predefined placeholders for graphics, labels and other possible applications. Possible frame layouts This advanced communication system combines live video surveillance of public areas like car parks and concourses with real-time rail information for Zurich HB. The robust intercom solution offers direct access for security and emergency calls, ensuring comprehensive safety. Customised Visualisation Even more Possibilities This layout offers even more possibilities, such as the integration of external content, and the user interfaces can be customised to suit specific requirements. Customised Visualisation Two digital screens from a comprehensive security solution showing critical emergency protocols. One displays 'LOCKDOWN' guidance and an emergency call option. The other details an 'ESCAPE ROUTE' map and 'SHELTER IN PLACE' instructions. This communication system ensures rapid response. Frame Layout In Case of Emergency The layout on touchscreen intercom systems can be switched remotely, for example to adjust the information displayed and call options in emergency situations. Layouts for emergency situations Selection of Touchscreen Intercom Systems Two sleek, wall-mounted communication systems, one light, one dark, with cameras. They feature user-friendly interfaces, directories, and quick-dial options for reception or emergency, offering a complete communication solution for any building. Outdoor Touchscreen Station od10 10" Touchscreen intercom system with IP65 protection class – robust and protected against all weathers. Product details Two modern, elegant intercoms, one white and one black, offer advanced door entry. Each unit features a camera, speaker, and touchscreen display for seamless communication. The white one shows a user directory with photos, and the black one displays company logos. An ideal security solution for any building. Outdoor Touchscreen Station od5 5" Touchscreen intercom system with IP65 protection class – robust and protected against all weathers. Product details See two sleek video intercoms, one light and one dark, showing a live visitor at an entrance. These communication systems provide clear video and easy controls for secure access, making them a smart security solution. Touchscreen Station id5 5" Touchscreen intercom system for indoor and control desk applications. Product details Two sleek, professional intercom units with advanced touchscreens and video capabilities, offering comprehensive communication and security solutions for various environments. Touchscreen Stations for Desktop id5 & id8 Control and desktop stations with touchscreen. Product details Build your custom touchscreen station Intercom Module im6 ... or let us build it for you Customized Solutions
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Europe
Always there, wherever you are EUROPE Contact Austria Commend Österreich GmbH Barichgasse 40–42 A-1030 Wien +43 1 7153079 Email www.commend.at Commend Österreich GmbH Saalachstraße 86a A-5020 Salzburg +43 662 856221 Email www.commend.at Belgium Commend Benelux B.V De Lind 3 NL-4841 KC Prinsenbeek +31-76-200 01 00 Email www.commend.nl Bosnia-Herzegovina Commend Adria D.O.O Obrtnička 2 HR-10000 Zagreb +385 1 3691123 Email www.commend.hr Bulgaria Commend Austria Barichgasse 40–42 A-1030 Wien +43 1 7153079 Email www.commend.at Croatia Commend Adria D.O.O Obrtnička 2 HR-10000 Zagreb +385 1 3691123 Email www.commend.hr Czechia Commend Slovakia S.R.O. Slávičie údolie 106 811 02 Bratislava +421 2 5810-1040 Email www.commend.sk Denmark Commend Nordic AB Västberga Allé 26 126 30 Hägersten, Sweden +46-10 220 3054 Email www.commend.se Estonia C&C Partners SP. Z O.O ul. 17 Stycznia 119, 121 PL 64-100 Leszno +48 601 595 833 Email www.ccpartners.pl France Commend France S.A.S 155, rue du Dr Bauer Energy Park 3 93400 SAINT OUEN +33-149 18 16 40 Email www.commend.fr Germany Schneider Intercom GmbH Kommunikations- und Sicherheitssysteme Heinrich-Hertz-Straße 40 D-40699 Erkrath +49-211-8 82 85-0 Email www.schneider-intercom.de Hungary Commend Hungary Kft. Róbert Károly körút 64-6 1134 Budapest +36-302 852 266 Email www.commend.hu Iceland Commend Nordic AB Västberga Allé 26 126 30 Hägersten, Sweden +46-10 220 3054 Email www.commend.se Ireland Commend UK Commend House Unit 20, M11 Business Link Parsonage Lane, Stansted Essex CM24 8GF +44-1279-872 020 Email www.commend.co.uk Israel Sberlophone LTD. 56 Gordon St' Ramat HaSharon Israel 4726358 +971-77-4208005 Email www.sberlo.co.il Italy Commend Italia S.R.L. Via Fiume Po 947 24040 Stezzano (BG) +39-035-95 39 63 Email www.commend.it Latvia C&C Partners SP. Z O.O Konstitucijos pr. 6, 205 kab. Vilnius LT-09308 +370 682 37918 Email www.ccpartners.pl Liechtenstein Commend AG Mülistraße 4 CH-8320 Fehraltorf / Zürich +41-44-955 02 22 Email www.commend.ch Lithuania C&C Partners SP. Z O.O Konstitucijos pr. 6, 205 kab. Vilnius LT-09308 +370 682 37918 Email www.ccpartners.pl Luxembourg Schneider Intercom GmbH Kommunikations- und Sicherheitssysteme Heinrich-Hertz-Straße 40 D-40699 Erkrath +49-211-8 82 85-0 Email www.schneider-intercom.de Norway Commend Nordic AB Västberga Allé 26 126 30 Hägersten, Sweden +46-10 220 3054 Email www.commend.se Netherlands Commend Benelux B.V De Lind 3 NL-4841 KC Prinsenbeek +31-76-200 01 00 Email www.commend.nl Poland C&C Partners SP. Z O.O ul. 17 Stycznia 119, 121 PL 64-100 Leszno +48 601 595 833 Email www.ccpartners.pl Portugal Commend Iberica S.L. Calle del Haya, 4, 4°, 2° E-28044 Madrid +34-91-827 61 91 Email www.commend.es Romania Commend Austria Barichgasse 40–42 A-1030 Wien +43 1 7153079 Email www.commend.at Serbia Commend Adria D.O.O. Obrtnička 2 HR-10000 Zagreb +385 1 3691123 Email www.commend.hr Slovakia Commend Slovakia S.R.O Slávičie údolie 106 811 02 Bratislava +421 2 5810-1040 Email www.commend.sk Slovenia Commend Österreich GmbH Barichgasse 40–42 A-1030 Wien +43 1 7153079 Email www.commend.at Spain Commend Iberica S.L. Calle del Haya, 4, 4°, 2° E-28044 Madrid +34 91 827 61 91 Email www.commend.es Commend Iberica S.L. C/. Mallorca nº 1 Planta 2ª Oficina 11 E-08015 Barcelona +34-93-700 65 46 Email www.commend.es Sweden Commend Nordic AB Västberga Allé 26 126 30 Hägersten, Sweden +46-10 220 3054 Email www.commend.se Switzerland Commend AG Mülistraße 4 CH-8320 Fehraltorf / Zürich +41-44-955 02 22 Email www.commend.ch Commend AG Agence de Genève Chemin du Château-Bloch 10 CH-1219 Le Lignon / Genève +41-22-782 03 08 Email www.commend.ch Turkey EFB Elektronik Türkiye Merkez Mah. Geçit Sokak No:4 Akın İş Merkezi, Kat:2 34381 Şişli/İSTANBUL +90-212-222 92 50 Email www.commend.com.tr Ukraine Commend Österreich GmbH Barichgasse 40–42 A-1030 Wien +43 1 7153079 Email www.commend.at United Kingdom Commend UK Commend House Unit 20, M11 Business Link Parsonage Lane, Stansted Essex CM24 8GF +44-1279-872 020 Email www.commend.co.uk