Success Story: Central Car Park Management
ABACO Mobility
OverviewChallenge
The objectives were: to ensure fast and easy communication, with excellent audio quality capable of delivering perfect intelligibility even in conditions of high background noise; to rely on a redundant infrastructure and system solution to ensure service continuity even in critical conditions; the ability to utilise Commend intercom terminals/modules already installed in various car parks operated by leading market brands, including those supported by older technologies (4-wire analogue), and to equip additional car parks with the latest generation of IP terminals, as well as to temporarily centralise those car parks that use a telephone line; a control room with userfriendly terminals, which simultaneously allow all calls to be managed whilst also displaying the contextual video feed from third-party cameras already installed in the car parks; managing reports with data sharing via third-party software platforms that enable the tracking of all calls and responses handled by control room operators.
Solution
| 1x VirtuoSIS | 1x E-RPT-CPF |
| 2x L-SIS-SIP-8B | 1x E-RPT-SPD |
| 4x L-SIS-IP-32B | 2x C-ID8-TD |
| 2x L-SIS-SIP-2D | 2x C-ID8-DKDDM |
| 1x L-SIS-SIPT-8D | 2x C-ID8-DKHS |
| 1x L-SYM-BRIDGE | 2x C-ID8-GM |
| 1x Y-IT-E-CC-CTF 1.0 | 42x C-ET908HMI |
| 1x L-SIS-ICX | 40x C-ET901A |
ABACO Mobility, mindful of the importance of cyber security, has opted to subscribe to the SUS (Software Upgrade Subscription) service for five years (VirtuoSIS and Studio/RPT), which ensures that the software provided and the firmware of all intercom terminals are kept up to date.
Result
ABACO Mobility needed to set up a control room to manage audio/video communications from multi-storey car parks across the country, which featured a mix of brands and models of existing systems. The aim was to manage communications based on existing systems, adapting Commend’s ‘evergreen’ technology where necessary. Some car parks still had 4-wire analogue systems, and the requirement was to retain the existing installations whilst enabling them to interface with new IP technologies. In this way, Commend was able to meet the requirements, whilst also offering – with a view to the future – the use of the brand-new services based on Symphony Cloud, such as Ivy, Ivy Live Translation and Symphony Mobile Client. Clear and perfectly intelligible communications enhance the quality of services offered to car park users, improving the management processes of the car parks themselves.
SPECIAL BENEFIT
Commend’s VirtuoSIS infrastructure, running on a VMware environment, delivers the levels of service continuity and reliability specifically requested by ABACO. The constant monitoring of the terminals installed in the various car parks is a feature that is particularly valued. The required operational continuity is guaranteed by the VirtuoSIS infrastructure and the features typical of Commend solutions.
Customer Voice
ING. MATTIA TESSARO
Project Manager ABACO Mobility
“We were looking for a technological solution to remotely manage and monitor a large number of car parks spread across the country, with centralised management carried out directly from our new control room in Montebelluna (TV). Previously, this service had been outsourced to third parties. Consequently, this was a project that needed to be built from scratch. The features we were looking for were: high-quality communications in noisy environments, system flexibility, the ability to utilise existing equipment across a diverse range of car parks in terms of brands and models, integration with our telephone system, management of multiple operator stations with display of context cameras during communications, reporting of call events, as well as all aspects related to IT security and business continuity. Today, we can confirm that all our initial expectations have been fully met by Commend’s solutions, which allow us to manage our existing car parks flexibly with control room operators and offer seamless scalability for newly acquired car parks.”
Case Study ABACO Mobility
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