Results (1373 found)
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Accellence Technologies | Smart System Integration
Accellence Interface to Commend Intercom Systems Overview Accellence Technologies from Hannover is a software system house for video management software, SCADA video integration and individual software development. Vimacc® Data interface via ICX to Vimacc Short Profile Accellence Technologies from Hannover offers individual software services, EBÜS and the data protection certified video security system vimacc®. Company Website LinkedIn Page
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London Stansted Airport | Airport Assistance System
Success Story: Emergency call and info points London Stansted Airport Overview Challenge Solution Technical data Result Free download Challenge One of the primary benefits of emergency call points and info points is their ability to enable quick and seamless communication when issues arise. Whether it’s a malfunctioning barrier, confusion over payment systems, or a vehicle breakdown, immediate access to assistance can prevent minor issues from escalating into larger problems that might cause traffic congestion or delays. In emergency situations, these points become even more critical. They serve as lifelines for individuals needing urgent assistance - whether due to medical emergencies, security threats, or accidents within the car park. The integration of audio communication with CCTV gives operators a fuller understanding of the situation, enabling a quicker and more accurate response. Hearing the tone of voice or distress in a caller’s voice can often provide context that video alone cannot, giving “life” to the visual feed and helping operators make more informed decisions. With thousands of passengers using these facilities daily, often under tight schedules or heightened stress, any delay or confusion can quickly cascade into operational issues. That’s why London Stansted wanted a bespoke Help Point unit that would be highly visible, easy to use, and provide consistent service at all times. Another significant challenge is maintaining rapid response times across a large and often sprawling car park estate. Unlike terminals, car parks can present logistical barriers to quickly reaching a customer in need, especially during peak periods or adverse weather conditions. At Commend, our devices provide crystal-clear communication, allowing the operators to then supply swift on-the-ground support when incidents occur. In short, our devices needed to offer vital support within London Stansted’s car parks, and their effectiveness depended on strategic implementation, reliable maintenance, and a customer-focused approach that met the demand of a fast-paced, high-pressure environment. Customer Information London Stansted Airport, 40 miles from Central London, serves 30M+ passengers yearly with flights to 190+ destinations. It’s a major UK hub with modern facilities, parking options, and a focus on safety, efficiency, and innovation. More info Solution Emergency call points and information points are increasingly becoming essential infrastructure within modern airport car parks, and London Stansted is no exception. To meet the high expectations of today’s passengers while ensuring operational resilience, London Stansted implemented Commend’s advanced emergency call point solutions across their car parking facilities. At Commend, our emergency call points offer high-quality, hands-free audio communication, combined with seamless CCTV integration, creating an immediate and reliable link between car park users and operational control rooms. In day-to-day operations, these systems allow staff to manage queries remotely, provide real-time directions, assist with payment issues, and deliver customer support - all without needing to deploy personnel physically across the expansive car park spaces. This significantly enhances operational efficiency while ensuring passengers receive the support they need quickly and conveniently. In addition to improving everyday service delivery, Commend emergency call points serve a vital role in strengthening car park security. Their clear, prominent presence acts as a strong visual deterrent to anti-social behaviour and criminal activity. Through integrated audio-video communication, security operators can swiftly assess situations, intervene where necessary, and maintain a visible and proactive presence, contributing to a safer environment for passengers and staff alike. Technical data Technical data WS301 Y-UK-SP101 Result The presence of emergency call points and info points can significantly improve the overall experience for passengers and staff while enhancing safety, operational efficiency, and incident management. Real-time communication helps ensure that traffic keeps flowing smoothly, reducing unnecessary stress for both passengers and staff. This not only saves time but also allows staff to be allocated more effectively, focusing on priority areas without sacrificing customer service. The knowledge that assistance is only a button press away adds a layer of reassurance for users and can improve the overall perception of safety in the facility. In conclusion, our emergency call points and info points are valuable tools that bring significant advantages to car park environments. From avoiding traffic jams and easing stress to managing emergencies and streamlining operations, these systems play a vital role in creating a safer, more efficient, and user-friendly space for everyone. Customer Voice Spokesperson London Stansted Airport We’re delighted with the solution delivered by Commend. It’s clear to see the positive impact this will have, not only on the experience of our passengers but also on the day-to-day operations of our teams. We appreciate the professionalism and support from Commend throughout the entire process and look forward to building on this partnership in the future. Case Study London Stansted Airport Free download Download
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Brescia Mobilità | Urban Mobility Communication
Success Story: Keeping up with new technologies to manage the city's mobility Brescia Mobilità Overview Challenge Solution Result Free download Challenge A long-standing customer of Commend Italia with almost 30 Intercom servers in operation for over 10 years and 850 Intercoms distributed among car parks, bike sharing stations and ticket vending machines in the underground, Brescia Mobilità needed a technological upgrade to improve system performance; replace products that had been out of production for a long time, although still operational; have an up-to-date system with the latest technological advances, flexible and easily implementable with new future functionalities; provide a reliable solution to improve pedestrian and vehicle access management. Customer Information Brescia Mobilità SpA is a company of Brescia’s Municipality established to implement and manage the city's mobility in an integrated manner with the aim of improving the liveability of the territory. More info Solution Almost all Intercom servers were replaced in order to modernise the system. To date 23 Intercom servers are operational, connected via LAN to the virtual Intercom server VirtuoSIS , acting as master. Connected to VirtuoSIS is the master operator station, redundant via App on smartphones, the Intercoms installed at the BiciMia bike sharing stations and at the ticket machines at metro stops. The master operator station receives call transfers from remote operators and is equipped with Studio for easier call management using graphical maps, integration of existing cameras, recording of conversations for documentation purposes and the possibility of creating statistics related to system performance. Also thanks to the new system configuration and the new Cloud functionality, it was possible to implement Ivy – the world’s first Conversational AI-based intercom assistant – capable of handling calls, providing multilingual support and, depending on the programming, performing higherlevel functions such as, in this case, handling the very large number of calls coming from pedestrian entrances from users without a ticket because they are Telepass users. Result The system upgrade made it possible to achieve all the objectives set by the customer. As of now, the system has made it possible to benefit from the most up-to-date features in the management of communication with customers. The system was modernised and prepared for future needs, and was made more efficient and flexible while retaining all the basic original features. Customer service has been improved. In particular, Ivy has brought to light some incredible data on the number of calls generated by Telepass users alone. In the first (and only) car park where Ivy was implemented, over 5600 calls were managed in a period of almost 4 months, Ivy’s resolution was around 60% of the total calls, forwarding the remaining 40% to the master operator. A technological revolution that considerably reduces the workload of operators. Gradually Ivy will also be implemented in all other managed car parks. This new configuration, based on the introduction of Symphony Bridge, will allow access to the new features offered by Symphony Cloud and use the new, more modern Symphony App instead of the Intercom Client. The replacement of the Intercom Servers, however, meant that the Intercom terminals already in operation in the car parks could be retained, thus saving a considerable amount of money. The new configuration with VirtuoSIS also allowed a reduction in the number of installed servers, improving the return on investment (R.O.I.) A perfect demonstration of how Evergreen Technology is real, future-proof and applicable even to legacy systems. More than ever before, we prove with facts, once again, that Evergreen Technology and Trusted. Communication. Always. are not mere slogans but are the fundamentals that guide and inspire Commend, a modern company you can trust! Customer Voice ALBERTO RAGNI Responsible for mobility technology services and systems / Brescia Mobilità S.p.A. The Brescia Mobility Group manages multiple services related to mobility and as such directly aimed at citizens. It is a priority for our company to be able to interact with users in any situation and condition, in order to guarantee them the best possible assistance. Commend's systems allow us to do it thanks to their reliability, robustness and recent new implementations, such as Ivy, which allow our operators to concentrate on the most complex and sensitive calls, thereby improving the service provided to users. Case Study Brescia Mobilità Free download Download
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Téléo-Tisséo | Cable Car Communication System
Success Story: Comprehensive communications and public address solution for cable cars Teleo-Tisseo Cable Cars Overview Challenge Solution Result Free download Challenge Tisséo, the cable car operator, was looking for a comprehensive communication and information solution that was reliable, integrated, interoperable with other existing operating systems and easy to use. The stakes were high in terms of passenger safety, and the solution had to accompany passengers from departure to arrival, via the lifts, platforms and cabins. These communication points had to be suited for people with all types of disability, taking into account the particularities of urban operations. This solution had to guarantee high sound quality with robust operational functioning due to intensive use. Customer Information France's longest urban cable car in Toulouse is part of the southern Toulouse public transport belt, making it easier to travel between the east and west of the city. More info Solution 4x Y-WS211VIDA-AP intercoms customised specifically for Tisséo 3x WS211VIDA 20x AFLS 10HCW IP speaker equipped with MIC480 for public address on the 3 platforms 8x AFLS10HHG also for public address systems at the three platforms 16x ET908H-1 with MIC480 and AFIL for custom integration in the cabins 3x Y-100116 lift cabin intercoms 6x Y-AP862TP-S lift car roof and pithead intercoms 3x EE972AS master stations 1 VirtuoSIS virtual server to manage the entire solution and guarantee operational availability 1 Studio by Commend software package with the E-REC module for recording conversations and the E-RPT module, a live reporting tool Result As a partner for over 10 years, Commend France has been able to keep pace with changing needs as a result of joint projects such as the tramway, metro, park-and-ride facilities and now the cable car. The specially customised Intercom system for Tisséo meets the PHMR standard, making it possible to standardise emergency call stations. The public address system is controlled by the same master stations that operate the Intercom stations. The overall solution delivers high sound quality thanks to background noise reduction and Intelligent Volume Control (IVC), which automatically adapts the volume to the ambient noise level to ensure that communication or information messages are always intelligible. The intercom systems integrated into the gondolas are linked to the stations' voice announcement modules and to the radio for UHF broadcasting, optimising the use of existing equipment and, above all, prioritising audio streams. All the equipment is supervised by the master stations and also by the server. A special function has been implemented to forward calls to other master stations when a station's security officer activates the ‘absence’ mode via the server. When the operator activates this mode because of a security check on the platform, at that moment if a passenger requests a station intercom, a pre-recorded message is played over the public address system telling the operator that he is expected at the security station. The loudspeaker at the boarding station is linked to the cable car's automatic system and broadcasts messages when the doors open and close, making the system more comfortable to use and safer for passengers. The choice of the Virtuo SIS virtual server means that the solution can be redundant on the virtual platform, guaranteeing the highest level of service availability. The system is equipped with audio recording and statistics software to track all occurrences. Customer Voice PATRICK VIAL Tisséo Collectivité – Toulouse Head of Asset Systems and Investment Téléo represents an innovation in urban public transport systems; the integration of equipment such as video surveillance, passenger information and, of course, real-time ground/board communication (including Intercom), has contributed to the challenge of integrating this new mode of transport into the existing urban public transport system. Case Study Urban Telecommunications Teleo-Tisseo Free download Download
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Ernst & Engbring Poland | Intercom System for Gates
Success Story: Communication at the gate Ernst & Engbring Poland (EEP) Overview Challenge Solution Technical data Result Free download Challenge The customer required a unified ecosystem to ensure the highest level of protection for their industrial facilities and employees. Collaborating with the general contractor and technology suppliers demanded precise planning and a flexible approach to accommodate the investor’s evolving needs. Specific challenges included: Ensuring system alignment with the general contractor’s requirements and seamless integration with existing infrastructure. Integrating gate and barrier automation, overseeing installation, and ensuring full operational functionality. Implementing separate security systems and modernizing production. There are two separate networks – one dedicated to security solutions, and the other is the production/office network. Customer Information Ernst & Engbring GmbH is a German leader in high-quality special cables for automation, machinery, and medical tech. Expanding in Europe, it opened its first Polish production site, EEP Sp. z o.o., in Rawicz. More info Solution C&C Partners supplied, integrated, and commissioned comprehensive security systems, including intercom, access control, video surveillance, fire alarms, and more. Here is additonal information on the Commend-related aspects of the project: Office intercoms : Devices with touchscreen displays and handsets for efficient communication. Outdoor intercoms : Advanced communication and process automation with integrated cameras for efficient guest and supplier check-ins. Logistics : For unannounced transport, drivers can directly connect with the relevant department via intercom, with integrated cameras allowing staff to quickly assess and respond to the situation. Loudspeaker : A horn at the gate broadcasts critical messages to altert personnel and reduce the risk of accidents. VirtuoSIS Server : Communications are also redirected to a mobile app, ensuring quick access to information and continuity of service. Technical data Technical data Server Virtuosis 3 x od5, outdoor intercom station with touch display 7 x EB1E1A, USB I/O extension module 4 x od1, outdoor intercom station 6 x id5 (variations), indoor intercom station 1 x S3, server 1 x AFLS 10H HG, IP horn loudspeaker Result The intercom column for the entrance area and the integrated camera points are designed with reliability in mind: Robust construction – concrete columns eliminate vibrations, which is crucial for precise image analysis and detection. Durability and reliability – we invest in long-life solutions to ensure continuous system operation. Security – the intercom on the pole enables efficient communication and access control. Thanks to the implemented systems, the EEP factory gained comprehensive, modern security, including access control, video monitoring, fire protection and alarm systems. The implementation of the project has significantly improved the security of the facility and streamlined its management. Continuous technological development will allow further optimisation and expansion of the systems, adapting them to growing operational requirements. Customer Voice Adrian Radojewski IT specialist The integrated security systems implemented by C&C Partners have greatly enhanced our operational efficiency and facility protection. From streamlined logistics at the gates to reliable intercom communication, the technology works seamlessly and is easy to manage. It’s a future-ready solution that supports our dynamic production environment. Case Study EEP Free download Download Selected Products from this Project
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Efficient Hospital Communication System
Success Story: Effective hospital communication system Gruppo San Donato Overview Challenge Solution Technical data Result Free download Challenge The new IRCCS Hospital Galeazzi - Sant’Ambrogio was looking for a hospital communication system that would ensure maximum efficiency in managing internal communications. The complexity of the facility, which comprises many specialist departments and is frequented by a significant daily number of patients, medical/nursing staff, as well as non-medical employees. This posed a considerable challenge in terms of internal communication management. The customer specifically required: Quality, reliability and immediacy of communication Ease of use A modern, future-proof system that offered the necessary versatility to adapt to future needs; Compliance with specific reference standards (quiet spaces as per EN6280-3-2) Integration with third-party systems. Customer Information San Donato Group founded in 1957, the San Donato Group with its 63 facilities, today constitutes Italy’s leading private hospital group. It is considered a symbol of healthcare excellence in both clinical activity and scientific research. More info Solution As for the quality and ‘problem solving’ capabilities of Commend systems, the San Donato Group had already had the opportunity to test them at IRCCS Policlinico San Donato, where various counter communication systems had been installed to manage the complex communication requirements at various reception desks. After testing the quality and reliability of Commend’s solutions to their , satisfaction, the customer decided in favour of Commend’s modern Intercom Server Software (VirtuoSIS) and IP technology for interconnecting the hospital’s entire Intercom landscape. Technical data Technical data 143 quiet spaces with Y-WS201SOSVI terminals conforming to EN62820-3-2 166 departmental accesses and technical rooms 67 medical rooms with antiseptic Series WS800F terminals 16 WS211VI emergency call posts for their emergency parking area 47 desktop operator terminals EE980 and EE972 40 Series GEC880 Door Intercom Systems 29 Intercom clients running on PCs Interface implementation with BMS (via OPC) 12 SIP trunks interfacing the Intercom system with a third-party VoIP server.with Series WS800I terminals Result The Commend installation enables a modern, fast, userfriendly and functionally reliable security and hospital communication platform that can effectively handle all day-to-day communications as well as emergency situations. After only a few years of use, the customer has already expanded the system with new functions and devices not included in the initial design, taking further advantage of the efficiency and effectiveness of the system. What is more, the customer also enjoys additional benefits such as: Functional security through intercom server redundancy via the virtualisation platform Easy system scalability Adaptability to specific operational needs Optional cross-facility networking with other San Donato Group facilities Excellent long-term Return on Investment. San Donato Group is a first-rate customer, from every point of view. They relied on the experience and reliability of Commend Italia and its products to leverage the high quality, reliability and durability to their advantage. In terms of prestige, this installation ranks particularly high on Commend’s list of project references, both in the Italian and international context. From the customer’s perspective, it embodies a high level of excellence in terms of technical competence and professionalism, which reciprocates with their absolute trust in the value and world of the Commend brand. Case Study Gruppo San Donato Free download Download
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ArcelorMittal | Trusted communication in manufacturing
Success Story: Communication in Manufacturing ArcelorMittal Etxebarri Overview Challenge Solution Technical data Result Free download Challenge At the Etxebarri factory, safety, quality, and environmental responsibility are core values. However, several challenges are affecting daily operations and productivity: High noise levels throughout the factory floor make effective communication difficult, especially in critical situations. Existing manufacturing communication systems rely heavily on traditional telephones, which are not practical in noisy environments and do not support hands-free operation. There is a strong need to improve team communication in order to boost workforce productivity and ensure operational efficiency. The current setup lacks the flexibility to adapt or grow, so the factory requires a scalable communication solution capable of covering the entire facility. The customer required a modern, reliable communication system that enhances coordination and safety without compromising productivity. Customer Information ArcelorMittal is the world's leading steel and mining producer operating in 60 countries. Its Etxebarri plant manufactures tin-plated and chrome-plated sheet metal, using cold-rolled coils as raw material. More info Solution The scalable and hands-free manufacturing communication provided by Commend has transformed how teams interact across complex and noisy industrial environments. Each machine is massive in scale – up to six stories high – and operated by teams of 5 to 6 people per unit, requiring constant coordination. Every machine is managed by a dedicated team leader, responsible for overseeing operations and synchronizing the team. Now, with the Commend system, leaders can instantly communicate key instructions, ensuring everyone is aligned in real time. As a result, all team members are aware of what their colleagues are doing at any given moment, improving safety, reducing delays, and enabling smoother workflows. Technical data Technical data 1x GE800 15x EE7000 series 3x EE380 + 3x EM302 18x ET901D Result Worker safety is a top priority, and Commend’s solution provides reliable, hands-free communication in high-noise, high-risk environments – ensuring teams can respond quickly and effectively in critical situations. The system significantly enhances efficiency, enabling better coordination, faster decision-making, and reduced downtime across the production floor. High audio quality and speech intelligibility are essential in such a noisy setting, and Commend delivers exceptional audio performance even in the loudest areas. The solution is robust and built for industrial environments, ensuring long-term durability and low maintenance. One of the key advantages was Commend’s ability to leverage the factory’s existing infrastructure, including video cameras and network connections. By using only two cables and IP technology, the factory was able to reuse much of its current setup, reducing installation costs and complexity. Customer Voice Rafael García Martín Integrator Commend provided a complete, end-to-end solution tailored to the factory’s unique needs – combining powerful products, flexible integration, and seamless scalability. With decades of experience in the industrial sector, Commend brought both the expertise needed to meet Etxebarri’s high standards. Case Study ArcelorMittal Free download Download
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Hotel Intercom System for Gates and Doors | Reference
Success Story: Hotel Intercom System for Gates and Doors Schloss Mönchstein Overview Challenge Solution Technical data Result Free download Challenge The safety and satisfaction of all hotel guests is a top priority at Hotel Schloss Mönchstein. This includes being available at all times, even for guests arriving late, and checking which new people are entering the premises. It was important to offer guests a direct communication link to reception, whether on arrival at the gates of the castle hotel, on the extensive grounds or in the car park for hotel guests. This means that if guests have any questions or problems, they can contact the right person directly and receive perfect all-round support. The luxury hotel sought a high-end communication solution to meet its daily operational needs while enhancing the support level for hotel guests. Additionally, the solution needed to seamlessly integrate with the hotel's lavish ambiance, both functionally and aesthetically. Customer Information Hotel Schloss Mönchstein, a luxury hotel in Salzburg, emphasises exclusive living, exquisite dining, elegant celebrations and restful relaxation high above the rooftops of the city. More info Solution Commend's comprehensive intercom system for gates, doors and the entire hotel area ensures greater security, comfort and efficiency. Perfect speech intelligibility and the integration of video to voice offer an outstanding level of communication quality. The aesthetic intercom station od10 that can also be used as an advertising space opens up new sources of revenue and at the same time creates an appealing environment for guests. Seamless routing with SIP trunk into the cloud telephone system ensures that guests can always be welcomed in a friendly and professional manner, even when the reception desk is not manned. Technical data Technical data 1x od10 3x od1cm 1x eb1e1a 1x eb3e2a 1x id5 1x s3 Upgrade Subscription 1x SIP Trunk into the Cloud telephone system Result Guests arriving late are warmly welcomed without compromising on security - thanks to the intercom system for gates and doors. New visitors enter the premises and feel welcome while staff have the opportunity to check who wants to enter the area. Any difficulties in the car park can be dealt with immediately to ensure that everything runs smoothly and the overall luxurious ambience is maintained. Commend has proven to be a trustworthy partner for Hotel Schloss Mönchstein over the years. The customer knows that they can count on a reliable and proven solution that fulfils all their requirements. Commend not only offers innovative technology, but also attaches great importance to attractive design. The aesthetic appearance of the products reflects the first-class service that the hotel offers its customers. This combination of aesthetics and performance is of particular relevance to Hotel Schloss Mönchstein. Commend is not just about selling products, but also about providing a comprehensive range of services. By continuously investing in developing and improving our technology we ensure customers stay at the cutting edge of innovation. Our Evergreen Technology allows customers to protect their existing investments as new products can be seamlessly integrated with existing systems. For example, the already installed bar-kitchen communication system is expected to be connected to the new system in 2025 to create a holistic communication system for the entire hotel area. This ensures flexibility and futureproofing. Case Study Hotel Schloss Mönchstein Free download Download
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City of Pune | Smart City Safety Solution
Success Story: Creating safer urban spaces City of Pune Overview Challenge Solution Technical data Video Result Free download Challenge Smart cities face a variety of challenges, with citizen safety taking centre stage. The lack of instant alert systems for ambulances and police as well as notification systems to ensure public safety has made the management of Smart City Pune difficult. In a city as large as Pune, it is particularly challenging to ensure the safety of all residents. To successfully implement its smart city project, the city needed effective communication solutions. On the one hand, these should enable the authorities to transmit information to citizens, for example during the COVID pandemic, or in case of floodings during monsoon and for government notifications. On the other hand, they should enable residents to communicate efficiently with the police in emergencies or when they need information or help. Customer Information Located in the state of Maharashtra, the city of Pune is a thriving metropolis that surpasses Mumbai in size and is the seventh largest city in India. More info Solution The Smart City project consists of the following components: Integrated Command and Control Centre, WiFi Hotspots, Variable Message Displays, Emergency Help Points, Public Address Systems, Environmental Sensors and Flood Sensors. The Commend solution with public address systems and help points enables the city of Pune to manage and monitor the entire city more easily and issue warnings, e.g. in the event of flooding during the monsoon season. The modern public address systems transmit crystal clear important safety messages from the government. The direct connection to the police at the touch of a button gives citizens a sense of security and enables an immediate response in emergencies. One example is the effective management of hit and run cases: Thanks to Commend help terminals it becomes easy to immediately alert ambulances and police and save the lives of injured people, whilst quickly reporting the fleeing driver. Technical data Technical data 146x AF250H 146x WS311VCM 7x EE980 (control rooms and police) 4x Intercom Client 1x VirtuoSIS with a redundancy Video Video Result The help points and public address systems not only provide effective solutions for managing the smart city Pune, but also improve the daily lives of the citizens in many ways. Commend's innovative technology ensures that the safety of all citizens is prioritised and that accidents and crimes are dealt with efficiently. This is also shown by an evaluation: On average, the total number of calls received per month amounts to approximately 600, with the majority being prank or empty calls, while around 50 calls per month constitute genuine inquiries, and 2-3 calls per month pertain to actual incidents. Customer Voice MR. ATMARAM MAGAR Head of Operations and Maintenance We're very satisfied with the systems from Commend. They met our needs effectively and have become an integral part of our smart city solution. I would definitely recommend Commend solutions – in fact, we've already implemented them in all our smart city projects following their successful installation in Pune. The support from the Commend India team, both during and after sales, has been excellent. Case Study City of Pune Free download Download
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Award-Winning Innovation: Ivy Live Translation
Ivy Live Translation is an upcoming Symphony Cloud service , and it's designed to do something truly powerful – break down language barriers all over the world. With support for over 90 languages and varieties, Ivy transforms intercom conversations across the globe into smooth, intuitive interactions. We recently revealed Ivy Live Translation to the public for the first time at ISC West, and the response was overwhelming. Judges and attendees alike saw the potential of this technology. While we still need more time to refine it to the high standards you expect from us, we already have an outstanding prototype ready for demonstration . See for yourself: