Success Story: Secure access in parking

Depending on the entrance characteristics, Reus Mobilitat i Serveis installed either an ID5 indoor intercom station or an OD5 outdoor intercom station.
To ensure accessibility and visibility, the stations automatically switch from announcement mode to keypad mode when someone approaches. Even users unfamiliar with such devices are guided intuitively by the design and the screen’s activation.

Through the intercom station, customers simply enter their license plate number on a web form displayed on the screen. A script then verifies whether the vehicle is inside the facility. If confirmed, the pedestrian door opens, and an authorization message is displayed.

For additional support, the call button was configured to connect users directly to the control center if the system does not recognize the license plate.

This solution combines automation with a smart, user-friendly interface to provide intuitive and efficient access. Importantly, RMS already manages license plate recognition data centrally, so the system only facilitates the decision-making process. Commend acts not as an access control provider, but as an enabler of smart infrastructure.

Reus Mobilitat I Serveis chose Commend for its comprehensive range of SIP-based solutions and its reputation for long-term, future-proof systems. After visiting the Commend’s stand at last year’s Smart City Expo, they were particularly impressed by the flexibility of the intercom screens — particularly their ability to display any desired content with full control, as well as their large size, which allows both the text box and the alphanumeric keypad to be shown clearly.

The solution allows the customer to retain complete sovereignty over its data and independently manage access control. Furthermore, the trust built between Leo Blazquez, the alma mater behind Reus’s smart city initiatives, and Roger Canyelles helped consolidate this collaboration.