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Hospital Intercom and Security Systems

Hospital Intercom System Because every Second Counts Commend's security and communication solution for hospitals and medical environments meets the strictest directives and regulations within the medical sector and provides direct multi-site communication across facility complexes. Protecting Patients and Staff Communicating on one Unified Platform Monitoring Patient Rooms Ensuring Surveillance and Control Securing Safety Medical staff is too often subject to attacks, both by unhappy patients and by stressed relatives. This calls for an hospital intercom system, exactly tailored to the needs of the medical facility and assisted living facilities. Silent Alarms will not be noticed by the assaultant to prevent further escalation. At the same time, access to secure zones can be granted locally from the nurses' stations to assure smooth and quick operation. One system for communication and Public Address Unified Communication at its best: Urgent calls from a surgical theatre to the emergency room, announcements in the corridors and waiting lounges, or nurses needing to listen into a patient room: All communication takes place via one single platform. This limits costs while giving the most flexibility. The SOC / Control room of all security operation will be the central hub, which is always prepared to take additional measures in case of an incident. Acoustic Patient Monitoring Even if they would like to do it, nurses cannot always stay in the room with a patient in more or less critical condition. So acousting surveillance of rooms, paired with the long-lasting experience of a nurse, will provide service excellence while assuring flexibility and cost control. Ensuring high audio quality is crucial for eliminating background noise and ensuring clear communication in these settings. Keeping the Global Overview Integration is the key to a perfect overview form the SOC / Control Room. This is the hub for all security services, as well as for others. It receives calls from Info Points all over the medical campus, takes the calls from the various visitor and staff car parks, as well as from all access points. In case of an incident, the SOC / Control Room starts the Emergency Operation Plan (EOP), perfectly supported by the Commend Intercom Solution deployed. Applications for Hospitals and Healthcare Facilities Communicating Intercom Stations for Medical Environments & Clean Rooms Conform to EN 60601-1 (2nd Edition) – Closed-sealed membrane surface – Special anti-bacterial membrane – Resistant against detergents and disinfectants. Learn more Protecting Access control for Doors & Security Sensitive Areas Secured access to buildings, including video surveillance for points of entrance. Calls not answered at the reception desk can be forwarded automatically to mobile devices. Add-in modules for vehicular entry/exit gates. DDA/ADA compliant Intercom stations enabling barrier-free access for people with mobility, visual or hearing impairments. Optional integration of access readers and access control systems. Perfect acoustic intelligibility, even against loud background noise. Learn more Monitoring Virtual Care Commend continues to be at the forefront of addressing staffing shortages in healthcare through its innovative virtual care solutions. Our comprehensive suite of services includes video tele-sitting, behavioral health observation, tele-rounding, tele-health, EICU observation, and staff safety monitoring. By leveraging these cutting-edge technologies, healthcare providers can overcome staffing challenges while ensuring high-quality patient care. Virtual Care Monitoring Acoustic Surveillance Reliable and easy acoustic observation of patient rooms, either by acoustic room monitoring, proactive listening or cyclic audio scanning, it allows staff to monitor several rooms. The rooms to be monitored can be selected conveniently on the Control Desk terminal. If staff are present in monitored rooms, this is indicated at the Control Desk terminal. Monitoring can easily be deactivated temporarily by entering a code at the room's terminal (e. g., while doctors or relatives are in the room). Learn more Communicating Counter Intercom Barriers such as plexiglass reception windows etc. must enable clear communication and full speech intelligibility. This is where Commend’s pragmatic, cost-efficient solutions come into their own. With carefully selected components and proven leading technology they offer the necessary level of safety to stay in contact where physical contact must be avoided. Learn more Communicating Direct Communication with Emergency Services Efficient emergency preparedness by integration of mobile radio (Tetra / Analog) for direct communication with emergency services. Simultaneous scanning of up to 8 channels (channel mixing), allowing operators to follow conversations on several channels simultaneously. One or more radio channels selectable at the simple touch of a button. Display of caller identity (ISSI) and Status message transfer (SDS). Learn more Ensuring Easy Control Desk Management Reliable communication connections between nurses’ stations, wards and central Control Desks. A central workstation provides a full system overview for receptionists and nursing staff so they can respond instantly in an emergency. Receiving Emergency- and Infocalls, announcements and alerting, reporting, scheduling, call Statistics and voice recording. Connects with building management systems. Learn more Video Intercom Stations Staying in close contact with patients from a distance. Learn more Public Address and Announcements IP Amplifiers and IP Loudspeakers in all areas Learn more Lift Emergency Call System Maintenance-free Intercom panel in the lift car in compliance with EN 81 Learn more Mobile Radio Integration Direct communications with emergency services. Learn more Control Desk Management From the nurses' room to a central control station. Learn more Front Desks / Receptions Intercom Station models for front desks and reception areas, for answering calls, paging persons in the building, monitoring and control etc. Learn more Virtual Assistant Ivy The world's first conversational AI-based Intercom voice assistant for information and emergency call points in hospitals Learn more Hospital Intercom Brochure View Brochure Features & Benefits System Availability High Availability through End-to-End self-monitoring to prevent outtimes. Learn more Speech Intelligibility Superior speech intelligibility regardless of background noise. Learn more Interfaces & Integrations Connect Commend Systems with various other systems and get unique benefits through automatisation or just use the I/Os. Learn more Networking of Sites Calls can be forwarded automatically to other Control Desks or several buildings maintained by one Control Desk (at night). Learn more ​​​​​​​​​​​​​​ Custom Design Customized intercom stations in accordance with architects' and customers' design. Learn more​​​​​​​​​​​​​​ Case Studies Our hospital intercom system has been successfully implemented in numerous healthcare facilities worldwide, delivering significant improvements in communication, security, and patient satisfaction. Here are a few case studies from our satisfied clients. Gruppo San Donato / Italy University Hospital Ostrava / Czech Republic Canton Hospital Baden / Switzerland Elisabeth TweeSteden Hospital / Netherlands Clinical Center Klagenfurt / Austria Implementation and Support Our hospital intercom system is easy to implement and support so you experience a seamless transition and ongoing reliability. Our team will work with you to design and install the system and tailor it to your healthcare facility’s needs. We provide full training and technical support so your staff are comfortable and proficient with the system. The system is scalable and flexible so you can add or remove components as you need. We have a range of accessories and peripherals to enhance the system so it can adapt to your changing facility needs. With our dedicated support and maintenance services you can be sure your intercom system will continue to run smoothly and securely for your healthcare environment.

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Symphony Platform | Unified Communication

Symphony by Commend The Intercom Platform powered by "Privacy and Security by Design" A platform that opens up a new world of possibilities and options, all directed towards a common goal. Providing outstanding, crystal clear, reliable communication wherever it can help to boost efficiency and safety. Symphony Infrastructure Reliability Cyber Security Interfaces Devices Control Customized Audio Innovation Evergreen Infrastructure Options Whether cloud-based, on-premise or without a server, the choice is yours. More Ultimate Reliability Commend systems are designed specifically to ensure that every single call gets through, no matter what. More Cyber Security Protecting and securing customer data is essential to earning the trust of our users More Interfaces for Interplay The full potential can be realised through the interaction of different systems (whether PA, VMS, BMS, ...) More Devices for every challenge Intercom stations and modules specialised for different application and requirements More Control Desk Management Support for operators to enable a holistic overview, monitoring and control More Customised Solutions Our Customized Solutions team makes customer wishes come true - whether customised intercom stations, interfaces or software More Speech Intelligibility When it comes to our solutions, every word counts, whether in an emergency, in customer service or in collaboration More Innovation Since its beginnings, Commend has been at the forefront of new technologies More Evergreen Technology Investment security for our customers, as systems can always be upgraded with the latest technologies More Symphony Infrastructure Options The Choice is Yours Symphony Cloud Our cloud-based solution platform is built on highly scalable cloud infrastructure , powerful software and extensive features, with the clear aim of harnessing the power of current and future cloud services incl. AI. Symphony On-Prem VirtuoSIS, our fully software-based Intercom Server, is the solution of choice for on-premise arrangements. It runs in a variety of virtual IT infrastructure and also forms the core element of our S6 and S3 hardware servers . Symphony Mesh IP devices (Symphony MX / Symphony BF) combine into an intelligent autonomous communication network without a server . They also integrate seamlessly with on-prem servers and the Symphony Cloud. Symphony Bridge The Bridge lets on-premise servers connect to the Cloud to take full advantage of Cloud-powered services and mobile apps. Learn more High Availability for Ultimate Reliability In critical situations, every second – and every word – counts. Commend systems are designed specifically to ensure that every single call gets through, no matter what. Always, without exception. This is why Commend systems monitor their own functionality. Details Trusted. Communication. Always. Cyber Security To fend off possible attacks, Commend has made IT security in general and cyber security in particular a top priority. We are fully aware of our crucial responsibility where the safety and trustworthiness of our security and professional communication solutions are concerned. As a result, we always endeavour to communicate and demonstrate our commitment as a trustworthy market leader to promote our collective knowledge and shared experience. For this reason we develop our solutions with security and data protection in mind, so as to ensure the best possible protection of our customers’ data and infrastructures. Details Smart Systems Work Together Interfaces and Integration Where security and communication systems are concerned, it is essential for the many different components to work together smoothly. A constant exchange of data, video and audio streams allows these systems to utilise their full potential. Certified, well-supported interfaces – Commend Intercom systems support standards such as OPC, SIP and TETRA, DMR, Modbus, KNX, SNMP and others, offering a variety of existing, well tested interfaces to third-party systems. Integration Zone Devices for Every Challenge In our product portfolio, you will find the right Intercom station for different requirements and applications - whether in buildings, hospitals, on ships, in the underground or for the challenging environments in industry. With Intercom modules , barriers, ticket machines, charging stations and any other equipment can be easily and space-savingly enhanced with crystal clear communication technology. Unified PA rounds off the range. Control Desk Management Commend Control Desk systems provide a full overview of the entire system, enabling staff to take quick action in emergency situations. Even complex Intercom networks or video and control functions can be put at the user’s fingertips via ergonomic user interfaces. Call prioritisation, call categorisation, call management, messages, conferences, mobile radio, cross-regional or time-controlled call queues are just a few of the dedicated features. Details We build it, we code it Customized Solutions Our promise: the proper solution for every customer requirement. In case our standard product portfolio does not cover your required solution, our team of hardware and software specialists will develop a tailored concept – from customised columns, intercom stations in different sizes, features, colours and materials to interfaces and tailor-made software. Customized Solutions Every word counts, every second is decisive Perfect Speech Intelligibility Since its foundation over 50 years ago, Commend has been researching and perfecting the speech quality of its systems to provide customers and users with the highest possible speech intelligibility even under the harshest conditions. Details Innovation Since our foundation in 1971, we have always been at the forefront of new technologies – From analogue, digital, IP to Cloud. 1980 / First Intercom system using C-MOS microprocessor technology 1993 / First fully digital Intercom stations 1997 / First digital networking of Intercom servers 2002 / Networking over IP 2005 / First IP-Intercom stations 2012 / World's first Software Intercom Server 2013 / First touchscreen Intercom stations 2019 / World premiere of Symphony Cloud 2022 / Introduction of our virtual Intercom voice assistant Milestones Evergreen Technology The Commend Evergreen technology encompasses several aspects that ensure that Commend installations function for a long time, safely and with the highest quality. The highest standards of component and manufacturing quality guarantee durability and robustness. Vandalism resistance and cyber resilience ensure that Commend products and solutions are protected against wilful destruction and digital threats. And Commend's specific focus on backwards compatibility ensures that even after years of use, different product generations can continue to operate without any problems. Details

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Cookie Policy | Transparency and User Control

COMMEND Cookies Version 1.0 – 27 November 2024 Imprint Legal Notice Data Privacy Cookie Information What is a Cookie? A cookie is a small text file that stores the visitor's website settings (such as login details, selected language, other display settings). Cookie technology is used on virtually every website on the Internet. A cookie is downloaded via your Internet browser when you visit a website for the first time. Whenever you visit that website with the same device, the stored cookie and its content will be transmitted either to the website that created it (first-party cookie), or to an associated website (third-party cookie). This allows the website to detect that your browser has loaded it before. In some cases, a different content may be displayed based on that information. Some cookies are quite useful, as they can improve your user experience when you re-visit the same website. If you are using the same device and browser as during your first visit to the website, the cookies will identify, for example, your preferences or the way you use a web page. Based on this information the offers shown on the page can be customised to suit your individual needs and interests. There are different types of cookies, which remain on the user's computer or mobile device for different lengths of time depending on their functions and properties: session cookies, which are automatically deleted when the browser is closed, and persistent cookies, which remain stored on the user's device for a predetermined period of time. Further information, including the legal basis for data processing and data transmission, can be found in our data privacy information . Essential Statistics Marketing Data privacy setting Technically Essential Cookies (mandatory) These cookies are necessary for the correct and secure functioning of the website and cannot be deactivated. They are usually only set in response to your actions, such as setting privacy preferences, logging in or filling in forms. You can set your browser to block or notify you about these cookies, but in this case some areas of the website will not function correctly. These cookies do not store any personal data. Name: Commend / First-Party Provider: Commend International GmbH, Saalachstrasse 51, 5020 Salzburg Data Privacy Policy Cookie Description Lifespan fe_typo_user This cookie is a standard TYPO3 session cookie. It saves the session ID when a user logs in. This allows the logged-in user to be recognised and granted access to protected areas. Browser session Name: Hubspot / Third-Party Provider: Hubspot Germany GmbH, Am Postbahnhof 17, 10243 Berlin, Germany. 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Lift Intercom and Lift Alarm Systems

Security at all Levels Lift Intercom Lift Alarm You are managing a company campus, industrial site or other large building complex with a large number of lifts? Then you know what a challenge it is to keep track of everything and maintain technical systems in compliance with the latest standards. And what it means to ensure the smooth functioning of all lifts under your responsibility, and to be able to react as quickly as possible at lift alarms. Making your Lifts Safe and Sound Applications Operators of lift systems must ensure that trapped persons are freed as quickly as possible and that communication to and from the lift cars is guaranteed at all times. It is the only way to comply with the strict European standards of EN 81-28:2018. Compliance is the key In the whole European Union as well as in other countries that adopt most EU directives (like Switzerland or Norway), a Lift Intercom System in compliance with EN81-28:2018 is mandatory for all passenger lifts. This standard stipulates that a in case the lift car is stuck between floors with the doors closed, trapped passengers must have a hands-free intercom device allowing them to call the rescue organisation that will free them. Commend offers all compontents to meet this strict standard, and yet perfectly taylor it to the needs of your organisation. Secure Reliable Operational Secure connection to rescue organisations at all times In case persons are trapped in the lift cabin, they need secure communication. Once the lift alarm call to the rescue organisation is established, only authorized personnel will be able to cancel the communication. Trapped persons will be in communication with the rescue organisation at all times and stay informed on the process of the rescue operation. Illuminated symbols in accordance with EN81-28:2018 will give additional help. Regular tests for maximum security As foreseen by the standard, the Lift Intercom System is fully tested at least every three days, including a simulation of the physical pressing of the button. All tests are documented by the operator. Easy Communication without additional devices In case of questions during the lift maintenance work, you can easily and quickly establish a connection with one of your colleagues without being dependent on a walkie-talkie or cell phone. Here's how you can benefit Fully integrated Lift Intercoms Specially designed for use in lift cabins, on the cabin roof, the lift pit and in the machine room as well Hands-free, bidirectional voice communication Simple and intuitive operation via emergency button Automatic reassurance message in the cabin in case of a lift alarm Excellent HD audio voice quality with automatic background noise suppression Maximum reliability thanks to continuous line monitoring and cyclical loudspeaker/microphone self-tests Optimum, cost-efficient use of existing infrastructures and cabling Integrated hearing aid induction loop and other barrier-free options Holistic Solutions for Security Intercom throughout the Building Simple integration of lift communication into a building's control system with local control center Integration into a comprehensive emergency and danger response system (NRGS) with intelligent touch stations (further information can be found here on our ASBIS pages ) Optimum, central overview with status indication of the Intercom stations Which Technology to use? There are two technologies Commend recommends for Lift Intercom Solutions – both assuring highest availability and operational security. Both technologies are designed to create a solution fully complying with EN81-28:2018. You have the flexibility to choose the technology you prefer. Commend Lift Intercom solutions for elevator communication meet all requirements. Let us show you how to modernize your elevator communication to the state of the art and thus fulfill all legal requirements reliably. Digital 2-Wire Digital 2-wire is an established technology using an independent cabling that will allow up to 3.000m of length between the intercom server and the emergency call point in the lift cabin. The advantages are clear: even in tall buildings there is no issue running the Intercom cabling with the trailing cables of the lift. Thanks to the independent cabling highest operational security is given. Symphony BF Symphony BF is the perfect SIP-based IP platform for all security communications. Using an existing IT-infrastructure, this is the technology to create a cost-effective Lift Intercom Solution. Based on standard protocols it includes Commend’s Cyber Security features, including encryption for safe communication. Using the IP-Bridge, parts of the transmission can run via 2-wire cables, allowing the use of trailings cables for IT-connections as well. More Opportunities When you manage a large building or even a corporate campus, then you may want to integrate Lift Intercom in your holistic security concept. Commend Lift Intercom can become a part of the ASBIS (Advanced Security Building Intercom System) according to ISO EN 62820-2 and EN 62820-3-2. When an Emergeny Operation Plan (EOP) is activated, the Lift Intercom System will become part of the Emergency & Danger Response System (EDRS). Persons in the lift will be informed on the current emergency situation, and can be given directives what to do. Lift Intercom Applications Lift Intercom in the Lift Car In the lift cars, an effective two-way communication system is installed in accordance with EN 81-28:2018, allowing an emergency service to be always reached. Remote triggered emergency call button for emergency call simulation Continuous line monitoring and cyclic loudspeaker and microphone tests Indication and logging at the control station Lift Intercom with Intercom stations for car roof, lift pit and machine room Public address functions, e.g. for announcements or background music. The EN81-28:2018 as the defining standard only considers the risk of being trapped in the event of a lift malfunction and explicitly does not include other risks. However, passenger aggression or medical problems can also occur. Intercom for Lift Cars Call Answering In the event of a lift malfunction, the call goes directly to a rescue organization. However, if the lift is working properly, the call can be directed to an on-site security officer or even to a local Security Operations Center (SOC). The Commend Lift Intercom is the perfect solution to meet the requirements of EN81-28:2018. At the same time, it can be part of the general safety and communication concept. Advanced features such as the scream alarm give more security and comfort to people using a building. Lift Intercom Call Answering Operational & Maintenance Intercom In the lift shafts and machine rooms, special heavy duty Intercom stations adapted to the harsh and noisy environment ensure reliable and hands-free maintenance communication. Especially in places where radios or cell phones are simply inadequate. Operational and Maintenance Lift Intercom Find out more Contact us and see for yourself in a personal demonstration (optionally) our versatile solutions for Lift Intercom according to EN 81-28:2018 and beyond. Contact Emergency call solutions for lifts Ensuring lift safety is one of the main requirements for any building, whether public or private. Lift alarm systems are essential devices for responding promptly to emergency situations, demonstrating their full effectiveness when the situation becomes critical. Precisely because maximum reliability is required in these situations, Commend designs and manufactures advanced communication solutions that ensure reliable performance, audio quality and compliance with the most stringent regulations, including EN 81-28 and EN 81-70. Remote alarms and help points: safety and ease of use The lift intercom systems developed by Commend integrate advanced alarm remote control functions that allow operators to have centralised supervision. This is possible thanks to the IP or PSTN connectivity provided by the devices and control systems. This makes it possible to monitor the status of terminals in real time and receive automatic notifications in the event of a fault, in addition to the standard voice or video communication modes. Lift help points are designed to be intuitive to use and easily recognisable , with illuminated buttons, audible and visual feedback, and crystal-clear audio quality. Furthermore, the adoption of OpenDuplex® technology and active ambient noise cancellation ensure that communication with the control centre is maintained even in difficult conditions, such as in the event of panic among those present or high levels of background noise. The regulatory framework for emergency communication for lifts EN 81-70: Safe and independent access and use of lifts In addition to emergency communication, it is essential that lift communication systems meet the requirements for safe and independent access and use defined by EN 81-70 . Commend terminals are equipped with accessible solutions that, in accordance with the standard, allow people with visual or hearing impairments to receive confirmation of the call status and request assistance with ease. The interfaces are compatible with magnetic induction loop devices for hearing aids, and integrated pictograms provide clear visual signals when communication is activated and the door is opened. Why compliance with EN 81-28 is important The EN 81-28 standard sets out the requirements for lift remote alarms and emergency communication systems between passengers trapped in the lift car and an external rescue centre. Commend solutions are designed to fully comply with these standards by design and guarantee continuous, reliable two-way voice communication, even in the event of a power failure. The system performs periodic automatic checks on the correct functioning of the device, ensuring that the lift emergency terminal is fully operational at all times. Intercoms for lifts: clear and immediate communication Commend lift intercoms are made from resistant and durable materials, suitable for installation in harsh environments subject to vibrations, humidity or vandalism. They are available in flush-mounted or wall-mounted versions, with raised buttons and symbols that comply with accessibility regulations. Emergency calls are managed by certified Intercom Servers, which allow event logging, call origin identification and integration with other building management systems, such as video surveillance and access control. Remote alarm management: centralised and efficient management Remote lift alarm systems allow all emergency calls to be collected in a single operations centre , simplifying management, even for multiple buildings simultaneously, and reducing monitoring costs. Commend solutions enable data transmission via IP, remote verification of device operation, network status monitoring and automatic notifications in the event of a fault or scheduled maintenance. Thanks to the modular and scalable infrastructure , the lift remote alarm network can be integrated with other security systems, including third-party systems, such as voice evacuation systems, fire protection devices and audio/video distribution systems, ensuring a high level of automation and interoperability. Certified reliability, readiness in emergencies Commend lift alarm systems are developed according to the principle of Security by Design and tested to ensure reliability, durability and ease of installation. Centralised power supply with backup, continuous monitoring of microphone and loudspeaker, and periodic self-test functions help prevent service interruptions. The availability of intercom servers, both software and hardware, allows for the configuration of tailor-made solutions for every type of building: from single apartment buildings to large hospital, commercial, school or residential complexes. Integrated Solutions Commend Technology Whether it's lift telephones, help points, or cabin intercoms, Commend offers a comprehensive portfolio of solutions designed to meet the highest European and international standards for lift safety. Compliance with EN 81-28 and EN 81-70 standards, combined with a vision focused on integrated management and user protection, makes Commend solutions an ideal choice for those who want to ensure communications that are always active, reliable and accessible. Cyber Security A question of Trust From the initial product design to its implementation and after-sales service, ‘ Privacy and Security by Design ’ is the guiding principle and solid promise to our customers that every product feature and function is tested against. Since end of 2021, Commend International GmbH has been the world's first Intercom company certified to IEC 62443-4-1 and EN ISO 27001:2022 . Cyber Security

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Polyong eLearning

Commend CEE Academy Polygon Online Trainings Training Overview Get access training modules and documentation anytime. Access to the Commend online library for latest documents and information. Access to free previous online training sessions. Keep up to date with the latest software and hardware. Access the training courses at your own speed and staff availability. Easy access from your PC or mobile device. Improve your customer service response times and capability. Save on training travel and accommodation expenses. Promotion as a Commend certified Installer. Sales Technology Basic Technology Advanced Polygon eLearning Sales Training Topics: Product Naming Schemes Selling Interfaces ASBIS and IEC for Sales Professionals Commend PA - Audio Basic for Sales Current Products: ID5 | EX 7000 | GE 800 | OD10 Requirements: Profound Computer and Network knowledge / internet-ready device (IOS, Android, Windows) Language: English Activation: 1 month - after registration and confirmation via Email, you will receive a link within 24 hours. Costs : free of charge Polygon eLearning Technology Basic Topics : Product Naming Schemes Basic Configuration Licensing Current Products ID5 EX 7000 GE 800 OD10 Polygon eLearning Technology Advanced Topics : Control Desk Functions In- & Outputs VirtuoSIS Learning Path Virtualisation VirtuoSIS Basics Key Subscriber IP Basics Quiz Advanced Server Configuration Intercom Server Blocks Intercom Server Networking Intercom Server Redundancy Intercom Server - WAN Networking SIP Basics Symphony Cloud Asterisk Basics ComPLC - Modbus Requirements Profound Computer and Network knowledge / internet-ready device (IOS, Android, Windows) Our recommendation : Material is not required, but is recommended. Language: English Subscription: 12 months Costs per year: EUR 129,– Training Overview

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Registration

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Details

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Intercom Systems Designed for People

Designed for People In architecture it's as in human relationships: First impressions count - possibly with long-term effects. At the entrance, for example – the building’s architectural ‘calling card’. Is it attractive? Does it have appeal? It is here, where building meets people, that Commend creates points of contact that attract both the acoustic and visual senses. Commend lets buildings speak for themselves Here’s an essential question that arises at the intersection of architecture and building communication: How, if at all, does the building ‘speak’ to me? With lifeless rows of doorbell buttons or a lively welcome with a personal touch? With a warm greeting or icy silence? Aesthetics or dull banality? Commend’s Intercom Touch Stations of the Concerto-Series not only make the decision easy, they also turn any door entrance into an audibly and visibly attractive ‘calling’ card for visitors. Your Concerto Wish is our command When it comes to the form and function of your Commend Concerto station, the choice is yours: custom GUI to suit your needs and wants, a custom-tailored array of functions, and options to address users personally – all open to your individual design choices, and put (literally) at your fingertips via convenient touch control. And soon with the added benefit of an interactive voice assistant. Commend’s Outdoor Intercom Stations are designed to withstand the roughest of weather conditions. Whether extreme cold or heat, driving rain or frost on the display – you can rely on a Concerto’s performance, whatever the weather. Where a sound performance is concerned, Concerto communication terminals are not limited to the exterior building architecture at the entrance. They also shine in indoor applications, providing instant connections between people and crucial security support in emergencies. Always in harmonious interplay with the ambient architecture. In everyday applications as well as in special operations, from doors to lifts and everywhere in between. Outdoor Touchscreen Stations Indoor Touchscreen Stations Wallmount Stations Screen design according to your wishes Use the intercom for a more personal addressing - of course, completely customisable. Different layouts Adapt the view to your building. Display multiple companies, departments and people. Enjoyable waiting time Instead of a boring ring tone, music and a pre-recorded voice message can be played for the visitor. Functional layout as required Whether at the door access or in the lift, for a large architectural complex or a single building: the intercom system adapts to you. Quick search With just a few clicks, you can search on the touch display for the person you need and call them directly. Video communication The crystal-clear display enables video telephony. So you can welcome guests personally at the very first point of contact. Possible Layouts and Options for Touchscreen Intercom Systems Layout Options Less is more: Commend product design by Wolfgang Wurm For twenty years now Commend devices have been bearing the design signature of the brilliant Austrian product architect Wolfgang Wurm ( Industrial Design Attersee ). He enjoys the highly demanding challenge of giving the durable, highly professional communication high-tech a timelessly functional design without fashionable frills. The goal is always to minimise, in every respect, whether in terms of size, production costs or ecological footprint. "Design is the progressive search for less." Wolfgang Wurm, product designer The implied affinities with building architecture are no coincidence either. Here, too, the goal is to bring together functionality and modern, modular technology – to form a well-balanced whole at the intersection between buildings and people. Wolfgang Wurm is also well-known throughout Austria as a recognised specialist for disassembling old farmhouses and rebuilding them at other locations. It’s his profound expert knowledge that helps the contractors to achieve that perfect, beautiful blend of traditional architecture with modern interior design. By now the sites of his construction projects have also become sought-after locations for various film productions. TRUSTED. COMMUNICATION. ALWAYS. Protection of people Building security is not only about protecting assets, but also about protecting the people inside the building. Learn more about "Advanced Security Building Intercom" here. Find out more Contact your planner and ask about Commend or feel free to contact our local sales organisations Cyber Security In Commend solutions, enhanced cyber security is in the technical genes: designed, built and operated according to the principle of "Privacy and Security by Design". Building Information Modeling BIM data is available for easy planning.

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Consultants

Consultants As a consultant, your role is to deliver the most effective and efficient communication solutions for your clients, ensuring that every project meets the unique needs and objectives of their business. We recognise the complexity of this task and the importance of having the right technology partner who not only understands the latest communication trends but also offers tailored support throughout the project lifecycle. By collaborating with us, you're gaining access to a trusted partner with decades of expertise in communications technology, serving a global client base. We’ll work closely with you to develop a plan for your individual system solution, taking into account your client’s specific requirements, existing infrastructure, and future goals. With more than 150,000 installations worldwide, we bring long-standing experience and deep technical know-how to every project, helping you deliver solutions that are scalable, future-proof, and perfectly suited to the unique demands of each client. What We Provide for You 1. Support From Our BID Team The BID team is available for ongoing consultation, offering insights, guidance, and expertise on the most suitable solutions for your client. Whether you're navigating technical complexities, defining project scope, or addressing client-specific requirements, we’ll provide the support you need to make informed, confident decisions. Ian Langmead BID Manager Office: +44 (0)1279 872 020 Email Frederick Luther BID Executive Office: +44 (0)1279 872 020 Email 2. Solution Design Our team will work with you to understand the specific challenges and opportunities your client faces, developing a customised communications system that integrates seamlessly with their existing infrastructure. Our design process is both flexible and scalable, ensuring that we deliver a solution that not only meets your client’s current needs but also supports their future growth and evolving requirements. 4. BIM Files (Building Information Modelling) For Consultants working on complex construction or infrastructure projects, we provide BIM files to support the integration of our communication systems within the building's architecture. By utilising BIM, we help you ensure that your client’s communications infrastructure fits seamlessly within the building design, streamlining coordination between teams and preventing costly errors during installation. 6. CPD Events In addition to training, we organise CPD events throughout the year, where you can engage with industry experts, network with peers, and deepen your understanding of emerging trends and technologies. These events feature keynote speakers, discussions, and workshops that address the most pressing challenges and opportunities in the communications technology space. Sign up for our CPD events! 3. Tender Texts and Documents We offer tender texts and tailored documents that outline the technical specifications, service requirements, and compliance standards of our solutions, to simplify the process and provide clear, comprehensive client proposals. Learn more! 5. CPD (Continuing Professional Development) Training & Certifications We offer CPD training sessions designed specifically for consultants to help you stay up to date with the latest developments in Commend’s communications technology. These training programs provide you with the technical knowledge, industry insights, and best practices you need to advise your clients effectively. Upon completion of our CPD training and events, you’ll receive CPD certifications, validating your expertise and commitment to ongoing professional development. These certifications enhance your credibility, demonstrating to your clients that you have the technical knowledge and industry insight to provide the best possible solutions. By partnering with us, you gain a trusted ally in delivering tailored communication solutions that meet the specific needs of your clients. From the initial consultation and solution design through to the procurement process, implementation, and beyond, we provide the tools, expertise, and support necessary for you to succeed. Sign up to stay up to date!