Results (1418 found)
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Legal & Imprint
Legal & Imprint COMMEND BENELUX B.V. De Lind 3 4841 KC Prinsenbeek Netherlands Managing Director: Ronald Wannet Phone +31-76-20 00 100 fax +31-76-20 00 114 E-mail info@commend.nl Home www.commend.nl Privacy Policy Legal & Imprint Commend International GmbH
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Commend Benelux RMA Form
Commend Benelux RMA Request Form Technical Support Contact Name Email Phone Project/Site Name: Subject Description Product Code/Name: Serial Number: Address: City: Post Code: County/Country:
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Africa
AFRICA Contact Commend International GmbH Saalachstrasse 51 5020 Salzburg, Austria +43-662-85 62 25 Email www.commend.com
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Meet Ivy: Your Intercom Voice Assistant
Conversational AI based Intercom Voice Assistant Hello, I'm ivy A Symphony Cloud Service Need a helping voice at your call centre, emergency call point or info terminal? Meet Ivy Virtual Assistant – the world’s first artificial control centre intelligence that can talk and respond to requests like a human would! Everything in and about it is designed specifically with two purposes in mind: to empower your call centre staff and to elevate customer experience at your business to the next level. To make it all possible, Ivy’s conversational qualities are powered by cutting-edge AI technologies from Machine Learning to Natural Language Processing. And delivered via our secured Symphony Cloud services for reliable, fail-safe performance. Meet Ivy Virtual Assistant Ivy Voice Assistant With human conversation skills A call centre operator’s life can often get very busy. Even busy enough for them to wish for an assistant. A perfect one, if possible. One that works like a powerful computer but talks like a human. That lends a helping voice in handling frequently recurring requests to lighten the workload. That can deal with empty or malicious calls and provide instant guidance and information on a host of different topics. One that works around the clock, is never ill or tired and never takes a holiday. That ideal assistant has a name: Ivy Virtual Assistant by Commend As the world’s first Conversational AI -based voice assistant for Intercom, its artificial intelligence allows it to communicate like a human and learn from each request. And it can be trained in virtually any language. This makes it perfectly suited for all the call centre jobs above – and lots more. Automate routine tasks By handling calls involving frequently asked questions, so staff are free to focus on urgent and high-priority tasks ‘empty call’ buster By recognizing and dealing with distracting, time-wasting empty (accidentally initiated) or malicious calls Multilingual Converse in various languages, providing real-time native language support for an enhanced bi-directional conversation experience Customer service 24/7 Ensure instant call response and lightning-fast customer service 24/7, resolving enquiries and providing automated voice transactions Learn more about Conversational AI Ivy Solutions Transforming Your Daily Routine Parking Assistant Ivy Virtual Assistant is always available, 24/7, to assist with any of your core parking needs. Whether you're having trouble with the pay-on-foot machine, need to report a lost ticket, or want to check your parking card, Ivy has got you covered. Smart Passenger Guidance Offer accurate information and signs to guide passengers and improve inclusivity with Ivy Virtual Assistant providing audio wayfinding. This saves time and money for transportation agencies, resulting in a better travel experience. Ivy Dashboard The secret behind Ivy The key to Ivy’s talents lies in its ability to learn (by training) about real-life topics or scenarios and the proper conversational patterns in dealing with them. Ivy Virtual Assistant comes with a suite of powerful tools to monitor relevant performance metrics: Statistics Dashboard The Ivy Dashboard monitors crucial conversation quality and performance indicators, including reaction times, calls per day, call duration, and per-call iterations. It provides visual overviews like the KPI Dashboard, Call Timeline, and Call Heatmap. Additionally, it helps in training and optimizing Ivy's behavior as needed. Conversation Analytics The Ivy Dashboard provides drill-down history to understand Ivy's responses. It stores complete conversation transcripts for reference and analysis, documents situational analytics, and offers audio recordings if required. It also complies with local data protection regulations, ensuring data safety and security. 30% Time Saved Empty calls are simply handled by Ivy, freeing the operator to deal with urgent calls 56% Journey requests answered While employees handle urgent support requests, Ivy automates handling of wayfinding inquiries or tedious repetitive tasks Enhance service quality and lighten operator workload simultaneously * The statistics data has been collected in close collaboration with experienced clients and experts in the fields of parking and public transport. 0.5 s Call pick-up time The average time can be reduced to less than 0.5 seconds, which represents an improvement in service quality Want Ivy to join your team? Find out how Ivy Virtual Assistant can improve customer satisfaction, reduce costs and increase revenue for your business. Book an Ivy Demo
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Ivy Live Translation | Multilingual Intercom Communication
Ivy Live Translation Chaque conversation est une occasion Every Conversation is a Match Key Features Real-time bidirectional translation of conversations In today’s globally connected world, clear and instant communication is essential – especially in high-traffic environments like airports, public transport hubs, and logistic checkpoints. That’s why Commend’s live translation solution is transforming the way intercom systems serve diverse populations. By integrating real-time translation into existing Commend intercom infrastructure, we eliminate language barriers at help points, information counters, and access control stations. Whether assisting travelers at an airport, coordinating transport logistics, or guiding passengers in public transit, our solution ensures that every message is understood – instantly and accurately. Ivy Live Translation for Logistics This not only improves the experience for non-native speakers but also empowers control room operators to respond more efficiently and with greater confidence. The result: smoother operations, faster response times, and a truly inclusive communication experience, wherever Commend is in place. Real-time Speech Translation of Live Conversations Support of most common World Languages Captions for Visualisation and better Comprehension Welcome Message informs about translated call Mixing of original audio and translation Works with Commend devices with and without display Depending on the specific use case you want Ivy to cover in your intercom system, you can either use Ivy Live Translation or Ivy Virtual Assistant as a standalone solution, or combine the two solutions. Watch Ivy Live Translation in action Logistics Public Transport Buildings Ivy Dashboard The secret behind Ivy The key to Ivy’s talents lies in its ability to learn (by training) about real-life topics or scenarios and the proper conversational patterns in dealing with them. Ivy Virtual Assistant comes with a suite of powerful tools to monitor relevant performance metrics: Statistics Dashboard The Ivy Dashboard monitors crucial conversation quality and performance indicators, including reaction times, calls per day, call duration, and per-call iterations. It provides visual overviews like the KPI Dashboard, Call Timeline, and Call Heatmap. Additionally, it helps in training and optimizing Ivy's behavior as needed. Conversation Analytics The Ivy Dashboard provides drill-down history to understand Ivy's responses. It stores complete conversation transcripts for reference and analysis, documents situational analytics, and offers audio recordings if required. It also complies with local data protection regulations, ensuring data safety and security. Schedule a Live Demo with a Local Expert Experience Ivy Live Translation It All Starts With a Demo To ensure that your first-hand experience with Ivy Live Translation is tailored to your needs, we kindly ask you to provide us with some information through the webform below. I'm your Translator – in Real-Time of course. Ivy Live Translation Removing Language Barriers. Improving Efficiency. If you would like to find out more, please contact us. View Brochure
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Appreciation Wall for Security Contributors
Security Starts with People Thank you for reporting security issues Every time someone reports an issue, Commend becomes safer, stronger, and more resilient. Reporting isn’t “raising problems”. It is protecting people, operations, and the trusted communication systems we build and rely on. Whether it’s a suspicious message, an unusual system behaviour, a physical security concern, or a process gap: your attention makes a difference. Why it matters Trusted communication depends on trust — and trust depends on vigilance Commend Security and Communication Systems are designed for clarity and reliability in critical moments. Security issues, however small, can impact availability, reliability, and trust. Early reporting helps us: prevent incidents before they escalate keep our services running smoothly protect information, infrastructure, and people continuously improve our platform and how we work When in doubt: report it. Committed to secure communication Security Appreciation Wall We gratefully acknowledge the external individuals and organisations who have reported security-relevant observations affecting our systems, environments, or infrastructure. Your vigilance helps protect communication that others rely on in critical moments. We would like to recognise the following contributors: Contributors Reported Vulnerability Commend Reference Publishing Date Ahmed Raza Nursumar LinkedIn Profile Commend infrastructure LZT-336-2*** 2025-10-20 Dominik Schneider, Kevin Schaller Amazon Security CSA-2025-55 , CSA-2025-56 , CSA-2025-58 , CSA-2025-60 , CSA-2025-61 ZUQ-833-2*** 2025-10-22 Harsh Maheta LinkedIn Profile Commend infrastructure JTQ-727-9*** 2026-06-08 Want to be listed? Please tell us when submitting the report. Prefer to stay private? Absolutely fine — the contribution still counts. Report a Vulnerability Anyone discovering a software vulnerability affecting a Commend solution is encouraged to contact us directly. Please tell us if you want to be mentioned in the Security Appreciation Wall. Write us Vulnerability disclosure policy Why security is in the genes of Commend and how we gear our actions towards it. Vulnerability disclosure policy Security Advisories Proper and timely handling of cyber security incidents and software vulnerabilities is one important factor in helping our customers minimise risks associated with cyber security. Security Advisories Cyber Security Overview
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Professional Services
Professional Services Let our experts ensure your systems are deployed quickly, efficiently, and reliably. With various services tailored to your unique needs, our Professional Services offer unparalleled technical support and ongoing value to maximize your project's success. Whether you're starting fresh, upgrading, or tackling a major project, we're here to assist every step of the way. Comprehensive Services Tailored to Your Needs At Commend, we understand that every project and partnership is unique, which is why our Professional Services are designed to offer the exact support you need, when you need it. Our service options provide scalable solutions and our expert team is here to help at every stage—from initial planning and deployment to ongoing maintenance and upgrades By offering specialized services such as advanced technical support, system programming, and comprehensive training, we ensure that you have all the resources and expertise necessary to succeed. These services not only enhance system reliability and performance but also empower your team to deliver the best results to your clients. Explore the full range of our services Professional Service Options Commend Service Level Agreements (SLA) Ensure your system stays current and fully supported with tiered SLAs tailored to meet ongoing project requirements and expedite technical support response. See more details Software Maintenance Agreement (SMA) Stay up to date with new features and security enhancements through our SMA, providing cost-effective access to the latest upgrades. Learn more Commend Technical Training Enhance your team's skills with Commend Academy's up-to-date training, self paced courses or live webinars, ensuring continuous learning. Dicover more Commend Programming Services (CPS) and Staging Streamline your programming and configuration with CPS, delivering pre-configured systems tailored to your needs, complete with full backups. Explore further Commissioning Services Receive bespoke project management services, including planning, installation support, and system performance reviews, tailored to your specific needs. See complete information Program Management Services Ensure your projects run smoothly with expert Programming Management, offering tailored oversight and continuous support to optimize system integration and performance. Get more details Let Commend's Professional Services elevate your system’s performance and reliability, ensuring every project achieves its fullest potential. For personalized guidance and support, reach out to our team at engineering@commendusa.com .
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OnGuard Interface
Integrated with Commend Intercom Solutions OnGuard Interface Overview Description High Security Commend Intercom Solutions directly integrated into OnGuard The solutions from Commend and LenelS2 by Honeywell complement each other not just in terms of security, but also where integration with 3rd-party solutions is concerned. Since Commends PRO 800 software is fully certified with the recent versions of OnGuard, it supports the entire range of extended security features. Lenel offers a wide range of features to ensure the best results in security management. Using OnGuard several functions can be integrated in one solution which is controlled by one single interface. Adding the benefits of Intercom events to this wide range of options, Intercom system integration rounds out the capabilities not least of the provided audio functions. Using Commend’s Software Intercom Server VirtuoSIS, it is possible to configure a fully virtualised environment. With the highest degree in IT and Cybersecurity for professional Intercom, Commend is the first choice in adding audio communication to OnGuard projects. Key Features Incoming Intercom calls are indicated directly within the Alarm Monitoring application and no additional GUI required. Calls and conversations are displayed as stateful events, which require less space in the Alarm Monitoring window The smart connection enables the signals of multiple observation cameras to be displayed each time an Intercom call is triggered A high degree of reliability is created by the permanent monitoring of the logical connection between the OnGuard and the Commend servers Stable Intercom connectivity is assured due to the continuous monitoring of the line status Even more convenience is created through the bi-directional interface, which offers a convenient way of placing calls to Intercom stations with just a single mouse click Customisable maps ensure that the operator is always kept up to date on what is happening Category Building Management Data Security Management Type Data Server Interface The Interplay LenelS2 by Honeywell provides OnGuard version 8.3 or 8.4 Commend provides VirtuoSIS, S3, S6, GE800, GE300 Lenel Interface: L-IF-LENEL1 ICX licence
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Technical Support Commend Americas
Commend Americas Technical Support and Warranty We are here to support you Our certified technicians are ready to assist you, ensuring a quick turnaround time of 4-8 hours, or just 2 hours with an SLA agreement. Let us help you resolve issues efficiently and keep your systems running smoothly. Please note: This is the support page for Americas. For other countries, please visit this page . Schedule Support Ahead Support Solutions Product Registration Warranty Schedule Support Ahead Schedule support in advance to ensure timely assistance and benefit: Secure a dedicated time slot with our technical team, avoiding wait times during peak periods. Align support with your project timelines and reduce potential downtime. Our technicians can prepare in advance based on the details you provide, offering more tailored and effective solutions. Schedule Ahead Support Solutions Technical Support Form You can also easily reach us by calling directly, downloading our remote client, or explore the extensive tools and resources available in our cLibrary. +1-201-529-2425 Give us a call Remote Help Download remote client cLibrary Software, Manuals and Documentation Product Registration Commend offers a product registration program to provide additional support services and direct contact with the Commend Engineering team. This is not required and does not impact your standard warranty, but is designed to ensure your system operates for its full potential for many years to come! To expedite the process, we ask that you have the following: The serial numbers of the equipment you purchased. Key contact information associated with the system, including name, address and phone number. The name and phone number of the Commend Partner who installed and is supporting your equipment. Limited warranty rights are not impacted if you do not complete and submit this registration form. Fill out the information below to register your product. What do you receive by registering? System health check at 6 month mark of installation. Have a Commend expert access your system in coordination with your Commend partner/dealer to ensure your Commend system is configured and operating to your requirements. Easier access to support content Upload your Commend configuration file (CCT) with Commend for backup and easier access to support in the future Registration to cLibrary for access to content and material about your system Registration for Security Advisories, Security Notifications, Tech Updates and Product Updates directly from Commend, based on your product suite. This ensures you are the first notified for product enhancements and cyber vulnerabilities (we are always on top of this; just need the best way to notify you!) Commend Americas email updates – keep in touch with us Have all your products in your system tracked and registered in one place Warranty Your warranty period extends for five years from the ship date We stand behind our products being made in a defect-free way. 5 year warranty for purchases made after May 6, 2024 . 3 year warranty for purchases made between May 6, 2022 through May 6, 2024. 2 year warranty for all purchases made prior to May 6, 2022 . Examples of damage not covered Installation Errors Weather Damage due to Improper Weather-Proofing Out-of-Warranty Period Items Unauthorized Local Repair If you feel that your product is still under warranty please fill out the form below. Upon approval an RMA number will be sent to the email address provided. Repaired or replaced items will be returned to the sender's address (unless an alternate address is supplied). Commend will only cover UPS Ground return shipping charges on all warrantied items. If faster shipping is needed please supply your shipping account information and desired method of shipping. For Advanced Replacements send a Purchase Order for the original part as if purchasing a new products. You must state "Advanced Replacement" and mention the associated RMA number on the PO. This PO will be under NET 30 terms. Once the original unit has been received and evaluated credit will be given back for the advanced replacement PO. All RMA approval numbers are good for two-weeks from the date of issuance . RMAs received after two weeks of issuance will be processed or denied based on our discretion. You may request another RMA number by filling out this RMA form again. Repair There is a 90 day warranty on all repairs. Please consult with tech support for your options. They can provide you with the cost of the material and the hourly rate. Examples of unrepairable parts Servers Subscriber cards Circuit boards EE desktop stations Returns Material for credit will be accepted up to 90 days from the ship date and can be subjected to a 25% restocking fee. All returns must be in like new condition; this includes the original white cardboard packaging. Returns not in like new condition will be based solely on Commend's discretion, and we reserve the right to refuse any unqualified returns. Licenses are subject to a separate return policy, wherein returns will be accepted up to 30 days from the delivery date, provided that the license has not been activated; activated licenses are not eligible for return and, if returned within the 30-day period, will be subject to a 25% restocking fee. RMA Request Form Request an RMA number, or check your warranty status
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Commend International ISO 27001 Certified – Eco-Trust Programme
Environmental Management by Commend Eco-Trust Programme Commend International – Certified by BVQI ISO 14001:2015 At Commend, Environmental Care Comes Naturally Trusted. Communication. Always. By this, we mean much more than just a pledge to reliable communication and security products. Our corporate Why also stands for our deep commitment to environmental and climate issues. From initial concept to final product and its disposal, we always consider the entire lifecycle of our activities to make sure we protect our planet, save resources and safeguard our next generation’s quality of life. It is based on this conviction that we maintain an Environmental Management System as per ISO 14001:2015, which covers all our processes while providing support and guidance in acting and improving in four key areas : Resource Management Saving resources is a core element of our product design process, in line with our Evergreen Technology approach. In designing and building our products, we take great care to ensure low energy consumption and a high share of recyclable materials. But we don’t stop there. Regular energy efficiency audits conducted by official auditors motivate us to keep improving our resource consumption on all corporate levels. Our commitment to intelligent resource management runs through all our day-to-day routines and activities: whether in the form of heat pumps in our production facilities, in our offices or at our EV charging terminals, which is operated by our own photovoltaic system to energise our company fleet. Where resource management is concerned, we have a clear goal: full energy autarchy. It’s that goal that keeps motivating us every step along the way. Waste Management It’s thanks to Commend Evergreen Technology, which stands for longevity, our products and systems stay compatible with latest technology for decades, all the while helping to reduce electronic waste. At the same time, we adhere to the highest waste management standards. We take great care to separate and recycle our industrial waste to keep our ecological footprint as small as possible. Supply Chain Management Our supply chain management is based on our conviction that ensuing short delivery routes is essential to saving environmental resources. It’s a key focus and deciding factor in choosing our suppliers, and we prefer to source our components and services locally whenever possible. Keeping to this strategy has allowed us to achieve a unique share of regional suppliers. Where shipping is concerned, we opt for the most environmentally compatible methods to keep emissions down. People at Commend At Commend, we are as passionately committed to environmental protection as we are to technology and innovation. Care for the environment is rooted in our corporate culture, and we have committed ourselves to environmental issues to incorporate environmental care into our daily activities. Many of our colleagues at work opt for environmentally friendly means of travel to the office as a matter of principle, supported by our sponsoring programme for discounted national public transport tickets (“Climate Tickets”). As part of our Eco-Trust Programme, we invite the feedback of our colleagues and customers to help us constantly improve our environmental measures. For us environmental protection is not just a task but a conviction we live out every day, whether at work or otherwise. EN ISO 14001:2015 Certification Scope of certification – development, manufacturing and worldwide distribution of integrated communication and security systems View in English EN ISO 14001:2015 Zertifikat Anwendungsbereich – Entwicklung, Fertigung und weltweiter Vertrieb von integrierten Kommunikations- und Sicherheitssystemen View in German EN ISO 14001:2015 Certificate Domaine d’Activité – développement, production et distribution mondiale de systèmes de communication et de sécurité View in French Got any suggestions or questions about our environmental and sustainability initiatives? Your input drives progress – partner with us for a greener future! Write to us at eco-trust@commend.com . We look forward to hearing from you!