When communication is safety-relevant, security, availability and control are non-negotiable. Symphony Cloud addresses these requirements through Privacy and Security by Design while making Intercom systems easier to manage, scale and expand with new services.
Symphony Cloud is a centrally manageable Intercom SaaS solution built on Microsoft Azure. Its security measures include end-to-end encryption, single sign-on, secure certificates, advanced threat protection, DDoS defense and secure key management. Continuous updates and security patches help keep systems current without downtime or additional IT resources. Redundant servers and gateways combined with load balancing provide high availability, even under heavy load.
Users, devices and multiple sites can be managed centrally, while new locations, devices or users can be added as requirements evolve. Calls can be handled from Intercom stations, smartphones, tablets or a web browser. The Cloud also enables services such as AI-powered assistance, Live Translation and mobile communication.
Real-life applications show how these capabilities support gas stations, schools, truck charging stations and elderly care facilities. Use cases range from secure remote access and 24/7 support to mobile call handling and centralised management. For a closer look at the possibilities of cloud-based communication, explore the Symphony Cloud brochure and our real-life use cases.
