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News
WKO Secretary General Visits Commend International
As part of his inaugural visit to Salzburg yesterday, the new Secretary General of the Wirtschaftskammer Österreich ( Austrian Federal Economic Chamber ), Wolfgang Hattmannsdorfer, visited Commend International together with Gerd Raspotnig, Deputy Director of the Wirtschaftskammer Salzburg (Salzburg Economic Chamber). After a short introduction to our company and a live demonstration of our latest solutions – made possible with the support of the FFG Österreichische Forschungsförderungsgesellschaft mbH (Austrian Research Promotion Agency) — they toured our production facilities and research audio laboratory . The visit also provided an opportunity to discuss our managing director’s expectations, highlighting the need for continued research funding and ensuring a strong supply of IT specialists in Salzburg. © Photo credits: Elias Pargan (www.eliaspargan.at)
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Sustainability at Commend – Our Efforts
At Commend, we are committed to sustainability and take our responsibility seriously. Our philosophy has always been to develop products that are long-lasting and future-proof, minimizing resource consumption while saving our customers money in the long run. With our Eco-Trust program, we aim to further reduce our ecological footprint and make our products and processes more resource-efficient and sustainable.
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Hear What Really Matters
Noisy environments make communication challenging, but our advanced systems ensure clear conversations . We continuously refine our systems to provide the highest speech quality, even in extreme conditions. The Speech Transmission Index (STI) measures intelligibility, with 1.00 being perfect face-to-face communication. Commend achieves up to 0.96 STI, making it ideal for industries where communication is critical. Here‘s an example: Garbage trucks need to register when they come to waste processing plants. The environment is loud and the trucks themselves generate additional noise. Poor audio leads to long queues and disrupted traffic and to frustration for security operations center (SOC) operators who handle up to 100 calls a day. If they still can’t understand what the driver is saying after asking repedetly, the security staff needs to leave their posts to speak face-to-face – which leaves other areas unmonitored. Our AI Cleans Voice from Noise technology eliminates background noise, ensuring clear speech:
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Aviso legal | Información corporativa y normas
COMMEND Aviso legal Versión 1.0 - 27 de noviembre de 2024 Pie de imprenta Aviso legal Protección de datos general Información sobre cookies Copyright Commend International GmbH 2024, todos los derechos reservados Los textos, imágenes, gráficos, sonido y vídeos, así como su disposición en las páginas web de Commend, están protegidos por derechos de autor y otras leyes de protección. El contenido de estas páginas web sólo podrá copiarse, distribuirse, modificarse o hacerse accesible a terceros con fines comerciales con el consentimiento por escrito de Commend International GmbH. También debe tenerse en cuenta que las páginas web de Commend también contienen medios (imágenes, vídeos o música) que están sujetos a derechos de autor de terceros. Marcas A menos que se indique lo contrario, todas las marcas comerciales de los sitios web de Commend están protegidas por la ley de marcas comerciales. Esto se aplica en particular a las marcas comerciales, logotipos de empresa y emblemas de Commend. Las marcas comerciales y los elementos de diseño utilizados en nuestro sitio web son propiedad intelectual de Commend International GmbH, Austria. Todas las demás marcas, logotipos y nombres de productos son marcas registradas de sus respectivos propietarios y no se han etiquetado expresamente. Contenido Todos los textos, datos técnicos, imágenes y demás información representan únicamente información no vinculante y no pueden constituir la base, el objeto o el contenido de un contrato bajo ninguna circunstancia y en ningún momento. Commend se reserva expresamente el derecho a realizar cambios técnicos o de otro tipo, así como cambios en la disponibilidad de productos individuales. Commend se esfuerza por actualizar y comprobar el contenido del sitio web de forma periódica y con el mayor cuidado posible. Sin embargo, no se acepta ninguna responsabilidad por la integridad, exactitud y actualidad de la información proporcionada. Información sobre el Cumplimiento del Código Abierto - Oferta por Escrito Por la presente, Commend International ofrece, con una validez mínima de tres años a partir de la fecha en que distribuimos el producto, entregarle a usted o a cualquier tercero una copia completa legible por máquina del código fuente correspondiente del software en un soporte físico duradero utilizado habitualmente para el intercambio de software sujeto a la Licencia Pública General de GNU (GPL), Versión 2.0 y/o la Licencia Pública General Reducida de GNU (LGPL), Versión 2.1 por un precio no superior al coste razonable de realizar físicamente esta transmisión del código fuente. Por la presente, Commend International le ofrece una copia del código fuente del software sujeto a la Licencia Común de Desarrollo y Distribución (CDDL-1.0 y CDDL-1.1) en un medio habitualmente utilizado para el intercambio de software. Para recibir dicho código fuente, póngase en contacto con Commend International utilizando los siguientes datos de contacto: Commend International GmbH Open Source Team Saalachstraße 51 5020 Salzburg AUSTRIA detallando el nombre del producto y la versión de firmware para la que desea el código fuente, la fecha en que recibió nuestro producto e indicando cómo podemos ponernos en contacto con usted. Puede encontrar información detallada sobre la licencia de los productos de Commend que utilizan código abierto en nuestra área de documentación y descargas. cLibrary Otros avisos legales Condiciones de Uso – Symphony Cloud Política de Privacidad – Symphony Cloud Acuerdos de Licencia Software
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Integración de Apps Smart City
Integración de aplicaciones de ciudad inteligente Soluciones de ciudad segura e inteligente El "estilo de vida digital" moderno es de bolsillo: los teléfonos inteligentes tienen aplicaciones para casi todos los aspectos de la vida cotidiana. Desde canales oficiales hasta iniciativas ciudadanas, desde permisos de estacionamiento hasta información sobre lugares de interés: todo se puede hacer cómodamente en cualquier momento a través de la pantalla táctil. Y gracias a las telecomunicaciones móviles, el camino desde el smartphone hasta las redes de las ciudades inteligentes es corto y sencillo. Con la integración de la aplicación Commend en el teléfono inteligente, la seguridad de toda la ciudad ya está en su bolsillo Con la integración de capacidades de llamada de emergencia, la solución de integración Commend Smart City cierra una brecha crucial en la comunicación inteligente. Los teléfonos móviles se convierten en estaciones de interfonía con funciones de comunicación y llamada de emergencia fiables y potentes que ningún otro teléfono móvil puede ofrecer: Conexiones instantáneas con el centro de llamadas, el servicio de seguridad o el centro de emergencia correspondiente. Posibilidad de integración en iOS y Android Smart City Apps Gracias a las sencillas opciones de integración, las funciones de Commend encuentran fácilmente su camino en cualquier aplicación, ya sea una aplicación de ciudad, aplicaciones de pago, aplicaciones de estacionamiento o acceso o aplicaciones para parques de ocio y aventura. Trae llamadas de emergencia y comunicación a los ciudadanos. y utiliza los mismos flujos de trabajo que los dispositivos estacionarios. ¡Hagamos móviles juntos para una comunicación inteligente en tu Smart City! Para preguntas y más información sobre las ventajas y posibilidades de una integración de Commend para las aplicaciones de su ciudad, comuníquese con su socio local de Commend. Contacto Aplicaciones de ciudad inteligente
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Brescia Mobilità | Urban Mobility Communication
Success Story: Keeping up with new technologies to manage the city's mobility Brescia Mobilità Overview Challenge Solution Result Free download Challenge A long-standing customer of Commend Italia with almost 30 Intercom servers in operation for over 10 years and 850 Intercoms distributed among car parks, bike sharing stations and ticket vending machines in the underground, Brescia Mobilità needed a technological upgrade to improve system performance; replace products that had been out of production for a long time, although still operational; have an up-to-date system with the latest technological advances, flexible and easily implementable with new future functionalities; provide a reliable solution to improve pedestrian and vehicle access management. Customer Information Brescia Mobilità SpA is a company of Brescia’s Municipality established to implement and manage the city's mobility in an integrated manner with the aim of improving the liveability of the territory. More info Solution Almost all Intercom servers were replaced in order to modernise the system. To date 23 Intercom servers are operational, connected via LAN to the virtual Intercom server VirtuoSIS , acting as master. Connected to VirtuoSIS is the master operator station, redundant via App on smartphones, the Intercoms installed at the BiciMia bike sharing stations and at the ticket machines at metro stops. The master operator station receives call transfers from remote operators and is equipped with Studio for easier call management using graphical maps, integration of existing cameras, recording of conversations for documentation purposes and the possibility of creating statistics related to system performance. Also thanks to the new system configuration and the new Cloud functionality, it was possible to implement Ivy – the world’s first Conversational AI-based intercom assistant – capable of handling calls, providing multilingual support and, depending on the programming, performing higherlevel functions such as, in this case, handling the very large number of calls coming from pedestrian entrances from users without a ticket because they are Telepass users. Result The system upgrade made it possible to achieve all the objectives set by the customer. As of now, the system has made it possible to benefit from the most up-to-date features in the management of communication with customers. The system was modernised and prepared for future needs, and was made more efficient and flexible while retaining all the basic original features. Customer service has been improved. In particular, Ivy has brought to light some incredible data on the number of calls generated by Telepass users alone. In the first (and only) car park where Ivy was implemented, over 5600 calls were managed in a period of almost 4 months, Ivy’s resolution was around 60% of the total calls, forwarding the remaining 40% to the master operator. A technological revolution that considerably reduces the workload of operators. Gradually Ivy will also be implemented in all other managed car parks. This new configuration, based on the introduction of Symphony Bridge, will allow access to the new features offered by Symphony Cloud and use the new, more modern Symphony App instead of the Intercom Client. The replacement of the Intercom Servers, however, meant that the Intercom terminals already in operation in the car parks could be retained, thus saving a considerable amount of money. The new configuration with VirtuoSIS also allowed a reduction in the number of installed servers, improving the return on investment (R.O.I.) A perfect demonstration of how Evergreen Technology is real, future-proof and applicable even to legacy systems. More than ever before, we prove with facts, once again, that Evergreen Technology and Trusted. Communication. Always. are not mere slogans but are the fundamentals that guide and inspire Commend, a modern company you can trust! Customer Voice ALBERTO RAGNI Responsible for mobility technology services and systems / Brescia Mobilità S.p.A. The Brescia Mobility Group manages multiple services related to mobility and as such directly aimed at citizens. It is a priority for our company to be able to interact with users in any situation and condition, in order to guarantee them the best possible assistance. Commend's systems allow us to do it thanks to their reliability, robustness and recent new implementations, such as Ivy, which allow our operators to concentrate on the most complex and sensitive calls, thereby improving the service provided to users. Case Study Brescia Mobilità Free download Download
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Téléo-Tisséo | Cable Car Communication System
Success Story: Comprehensive communications and public address solution for cable cars Teleo-Tisseo Cable Cars Overview Challenge Solution Result Free download Challenge Tisséo, the cable car operator, was looking for a comprehensive communication and information solution that was reliable, integrated, interoperable with other existing operating systems and easy to use. The stakes were high in terms of passenger safety, and the solution had to accompany passengers from departure to arrival, via the lifts, platforms and cabins. These communication points had to be suited for people with all types of disability, taking into account the particularities of urban operations. This solution had to guarantee high sound quality with robust operational functioning due to intensive use. Customer Information France's longest urban cable car in Toulouse is part of the southern Toulouse public transport belt, making it easier to travel between the east and west of the city. More info Solution 4x Y-WS211VIDA-AP intercoms customised specifically for Tisséo 3x WS211VIDA 20x AFLS 10HCW IP speaker equipped with MIC480 for public address on the 3 platforms 8x AFLS10HHG also for public address systems at the three platforms 16x ET908H-1 with MIC480 and AFIL for custom integration in the cabins 3x Y-100116 lift cabin intercoms 6x Y-AP862TP-S lift car roof and pithead intercoms 3x EE972AS master stations 1 VirtuoSIS virtual server to manage the entire solution and guarantee operational availability 1 Studio by Commend software package with the E-REC module for recording conversations and the E-RPT module, a live reporting tool Result As a partner for over 10 years, Commend France has been able to keep pace with changing needs as a result of joint projects such as the tramway, metro, park-and-ride facilities and now the cable car. The specially customised Intercom system for Tisséo meets the PHMR standard, making it possible to standardise emergency call stations. The public address system is controlled by the same master stations that operate the Intercom stations. The overall solution delivers high sound quality thanks to background noise reduction and Intelligent Volume Control (IVC), which automatically adapts the volume to the ambient noise level to ensure that communication or information messages are always intelligible. The intercom systems integrated into the gondolas are linked to the stations' voice announcement modules and to the radio for UHF broadcasting, optimising the use of existing equipment and, above all, prioritising audio streams. All the equipment is supervised by the master stations and also by the server. A special function has been implemented to forward calls to other master stations when a station's security officer activates the ‘absence’ mode via the server. When the operator activates this mode because of a security check on the platform, at that moment if a passenger requests a station intercom, a pre-recorded message is played over the public address system telling the operator that he is expected at the security station. The loudspeaker at the boarding station is linked to the cable car's automatic system and broadcasts messages when the doors open and close, making the system more comfortable to use and safer for passengers. The choice of the Virtuo SIS virtual server means that the solution can be redundant on the virtual platform, guaranteeing the highest level of service availability. The system is equipped with audio recording and statistics software to track all occurrences. Customer Voice PATRICK VIAL Tisséo Collectivité – Toulouse Head of Asset Systems and Investment Téléo represents an innovation in urban public transport systems; the integration of equipment such as video surveillance, passenger information and, of course, real-time ground/board communication (including Intercom), has contributed to the challenge of integrating this new mode of transport into the existing urban public transport system. Case Study Urban Telecommunications Teleo-Tisseo Free download Download
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Ernst & Engbring Poland | Intercom System for Gates
Success Story: Communication at the gate Ernst & Engbring Poland (EEP) Overview Challenge Solution Technical data Result Free download Challenge The customer required a unified ecosystem to ensure the highest level of protection for their industrial facilities and employees. Collaborating with the general contractor and technology suppliers demanded precise planning and a flexible approach to accommodate the investor’s evolving needs. Specific challenges included: Ensuring system alignment with the general contractor’s requirements and seamless integration with existing infrastructure. Integrating gate and barrier automation, overseeing installation, and ensuring full operational functionality. Implementing separate security systems and modernizing production. There are two separate networks – one dedicated to security solutions, and the other is the production/office network. Customer Information Ernst & Engbring GmbH is a German leader in high-quality special cables for automation, machinery, and medical tech. Expanding in Europe, it opened its first Polish production site, EEP Sp. z o.o., in Rawicz. More info Solution C&C Partners supplied, integrated, and commissioned comprehensive security systems, including intercom, access control, video surveillance, fire alarms, and more. Here is additonal information on the Commend-related aspects of the project: Office intercoms : Devices with touchscreen displays and handsets for efficient communication. Outdoor intercoms : Advanced communication and process automation with integrated cameras for efficient guest and supplier check-ins. Logistics : For unannounced transport, drivers can directly connect with the relevant department via intercom, with integrated cameras allowing staff to quickly assess and respond to the situation. Loudspeaker : A horn at the gate broadcasts critical messages to altert personnel and reduce the risk of accidents. VirtuoSIS Server : Communications are also redirected to a mobile app, ensuring quick access to information and continuity of service. Technical data Technical data Server Virtuosis 3 x od5, outdoor intercom station with touch display 7 x EB1E1A, USB I/O extension module 4 x od1, outdoor intercom station 6 x id5 (variations), indoor intercom station 1 x S3, server 1 x AFLS 10H HG, IP horn loudspeaker Result The intercom column for the entrance area and the integrated camera points are designed with reliability in mind: Robust construction – concrete columns eliminate vibrations, which is crucial for precise image analysis and detection. Durability and reliability – we invest in long-life solutions to ensure continuous system operation. Security – the intercom on the pole enables efficient communication and access control. Thanks to the implemented systems, the EEP factory gained comprehensive, modern security, including access control, video monitoring, fire protection and alarm systems. The implementation of the project has significantly improved the security of the facility and streamlined its management. Continuous technological development will allow further optimisation and expansion of the systems, adapting them to growing operational requirements. Customer Voice Adrian Radojewski IT specialist The integrated security systems implemented by C&C Partners have greatly enhanced our operational efficiency and facility protection. From streamlined logistics at the gates to reliable intercom communication, the technology works seamlessly and is easy to manage. It’s a future-ready solution that supports our dynamic production environment. Case Study EEP Free download Download Selected Products from this Project
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Efficient Hospital Communication System
Success Story: Effective hospital communication system Gruppo San Donato Overview Challenge Solution Technical data Result Free download Challenge The new IRCCS Hospital Galeazzi - Sant’Ambrogio was looking for a hospital communication system that would ensure maximum efficiency in managing internal communications. The complexity of the facility, which comprises many specialist departments and is frequented by a significant daily number of patients, medical/nursing staff, as well as non-medical employees. This posed a considerable challenge in terms of internal communication management. The customer specifically required: Quality, reliability and immediacy of communication Ease of use A modern, future-proof system that offered the necessary versatility to adapt to future needs; Compliance with specific reference standards (quiet spaces as per EN6280-3-2) Integration with third-party systems. Customer Information San Donato Group founded in 1957, the San Donato Group with its 63 facilities, today constitutes Italy’s leading private hospital group. It is considered a symbol of healthcare excellence in both clinical activity and scientific research. More info Solution As for the quality and ‘problem solving’ capabilities of Commend systems, the San Donato Group had already had the opportunity to test them at IRCCS Policlinico San Donato, where various counter communication systems had been installed to manage the complex communication requirements at various reception desks. After testing the quality and reliability of Commend’s solutions to their , satisfaction, the customer decided in favour of Commend’s modern Intercom Server Software (VirtuoSIS) and IP technology for interconnecting the hospital’s entire Intercom landscape. Technical data Technical data 143 quiet spaces with Y-WS201SOSVI terminals conforming to EN62820-3-2 166 departmental accesses and technical rooms 67 medical rooms with antiseptic Series WS800F terminals 16 WS211VI emergency call posts for their emergency parking area 47 desktop operator terminals EE980 and EE972 40 Series GEC880 Door Intercom Systems 29 Intercom clients running on PCs Interface implementation with BMS (via OPC) 12 SIP trunks interfacing the Intercom system with a third-party VoIP server.with Series WS800I terminals Result The Commend installation enables a modern, fast, userfriendly and functionally reliable security and hospital communication platform that can effectively handle all day-to-day communications as well as emergency situations. After only a few years of use, the customer has already expanded the system with new functions and devices not included in the initial design, taking further advantage of the efficiency and effectiveness of the system. What is more, the customer also enjoys additional benefits such as: Functional security through intercom server redundancy via the virtualisation platform Easy system scalability Adaptability to specific operational needs Optional cross-facility networking with other San Donato Group facilities Excellent long-term Return on Investment. San Donato Group is a first-rate customer, from every point of view. They relied on the experience and reliability of Commend Italia and its products to leverage the high quality, reliability and durability to their advantage. In terms of prestige, this installation ranks particularly high on Commend’s list of project references, both in the Italian and international context. From the customer’s perspective, it embodies a high level of excellence in terms of technical competence and professionalism, which reciprocates with their absolute trust in the value and world of the Commend brand. Case Study Gruppo San Donato Free download Download
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ArcelorMittal | Trusted communication in manufacturing
Success Story: Communication in Manufacturing ArcelorMittal Etxebarri Overview Challenge Solution Technical data Result Free download Challenge At the Etxebarri factory, safety, quality, and environmental responsibility are core values. However, several challenges are affecting daily operations and productivity: High noise levels throughout the factory floor make effective communication difficult, especially in critical situations. Existing manufacturing communication systems rely heavily on traditional telephones, which are not practical in noisy environments and do not support hands-free operation. There is a strong need to improve team communication in order to boost workforce productivity and ensure operational efficiency. The current setup lacks the flexibility to adapt or grow, so the factory requires a scalable communication solution capable of covering the entire facility. The customer required a modern, reliable communication system that enhances coordination and safety without compromising productivity. Customer Information ArcelorMittal is the world's leading steel and mining producer operating in 60 countries. Its Etxebarri plant manufactures tin-plated and chrome-plated sheet metal, using cold-rolled coils as raw material. More info Solution The scalable and hands-free manufacturing communication provided by Commend has transformed how teams interact across complex and noisy industrial environments. Each machine is massive in scale – up to six stories high – and operated by teams of 5 to 6 people per unit, requiring constant coordination. Every machine is managed by a dedicated team leader, responsible for overseeing operations and synchronizing the team. Now, with the Commend system, leaders can instantly communicate key instructions, ensuring everyone is aligned in real time. As a result, all team members are aware of what their colleagues are doing at any given moment, improving safety, reducing delays, and enabling smoother workflows. Technical data Technical data 1x GE800 15x EE7000 series 3x EE380 + 3x EM302 18x ET901D Result Worker safety is a top priority, and Commend’s solution provides reliable, hands-free communication in high-noise, high-risk environments – ensuring teams can respond quickly and effectively in critical situations. The system significantly enhances efficiency, enabling better coordination, faster decision-making, and reduced downtime across the production floor. High audio quality and speech intelligibility are essential in such a noisy setting, and Commend delivers exceptional audio performance even in the loudest areas. The solution is robust and built for industrial environments, ensuring long-term durability and low maintenance. One of the key advantages was Commend’s ability to leverage the factory’s existing infrastructure, including video cameras and network connections. By using only two cables and IP technology, the factory was able to reuse much of its current setup, reducing installation costs and complexity. Customer Voice Rafael García Martín Integrator Commend provided a complete, end-to-end solution tailored to the factory’s unique needs – combining powerful products, flexible integration, and seamless scalability. With decades of experience in the industrial sector, Commend brought both the expertise needed to meet Etxebarri’s high standards. Case Study ArcelorMittal Free download Download