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Hotel Intercom System for Gates and Doors | Reference
Success Story: Hotel Intercom System for Gates and Doors Schloss Mönchstein Overview Challenge Solution Technical data Result Free download Challenge The safety and satisfaction of all hotel guests is a top priority at Hotel Schloss Mönchstein. This includes being available at all times, even for guests arriving late, and checking which new people are entering the premises. It was important to offer guests a direct communication link to reception, whether on arrival at the gates of the castle hotel, on the extensive grounds or in the car park for hotel guests. This means that if guests have any questions or problems, they can contact the right person directly and receive perfect all-round support. The luxury hotel sought a high-end communication solution to meet its daily operational needs while enhancing the support level for hotel guests. Additionally, the solution needed to seamlessly integrate with the hotel's lavish ambiance, both functionally and aesthetically. Customer Information Hotel Schloss Mönchstein, a luxury hotel in Salzburg, emphasises exclusive living, exquisite dining, elegant celebrations and restful relaxation high above the rooftops of the city. More info Solution Commend's comprehensive intercom system for gates, doors and the entire hotel area ensures greater security, comfort and efficiency. Perfect speech intelligibility and the integration of video to voice offer an outstanding level of communication quality. The aesthetic intercom station od10 that can also be used as an advertising space opens up new sources of revenue and at the same time creates an appealing environment for guests. Seamless routing with SIP trunk into the cloud telephone system ensures that guests can always be welcomed in a friendly and professional manner, even when the reception desk is not manned. Technical data Technical data 1x od10 3x od1cm 1x eb1e1a 1x eb3e2a 1x id5 1x s3 Upgrade Subscription 1x SIP Trunk into the Cloud telephone system Result Guests arriving late are warmly welcomed without compromising on security - thanks to the intercom system for gates and doors. New visitors enter the premises and feel welcome while staff have the opportunity to check who wants to enter the area. Any difficulties in the car park can be dealt with immediately to ensure that everything runs smoothly and the overall luxurious ambience is maintained. Commend has proven to be a trustworthy partner for Hotel Schloss Mönchstein over the years. The customer knows that they can count on a reliable and proven solution that fulfils all their requirements. Commend not only offers innovative technology, but also attaches great importance to attractive design. The aesthetic appearance of the products reflects the first-class service that the hotel offers its customers. This combination of aesthetics and performance is of particular relevance to Hotel Schloss Mönchstein. Commend is not just about selling products, but also about providing a comprehensive range of services. By continuously investing in developing and improving our technology we ensure customers stay at the cutting edge of innovation. Our Evergreen Technology allows customers to protect their existing investments as new products can be seamlessly integrated with existing systems. For example, the already installed bar-kitchen communication system is expected to be connected to the new system in 2025 to create a holistic communication system for the entire hotel area. This ensures flexibility and futureproofing. Case Study Hotel Schloss Mönchstein Free download Download
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City of Pune | Smart City Safety Solution
Success Story: Creating safer urban spaces City of Pune Overview Challenge Solution Technical data Video Result Free download Challenge Smart cities face a variety of challenges, with citizen safety taking centre stage. The lack of instant alert systems for ambulances and police as well as notification systems to ensure public safety has made the management of Smart City Pune difficult. In a city as large as Pune, it is particularly challenging to ensure the safety of all residents. To successfully implement its smart city project, the city needed effective communication solutions. On the one hand, these should enable the authorities to transmit information to citizens, for example during the COVID pandemic, or in case of floodings during monsoon and for government notifications. On the other hand, they should enable residents to communicate efficiently with the police in emergencies or when they need information or help. Customer Information Located in the state of Maharashtra, the city of Pune is a thriving metropolis that surpasses Mumbai in size and is the seventh largest city in India. More info Solution The Smart City project consists of the following components: Integrated Command and Control Centre, WiFi Hotspots, Variable Message Displays, Emergency Help Points, Public Address Systems, Environmental Sensors and Flood Sensors. The Commend solution with public address systems and help points enables the city of Pune to manage and monitor the entire city more easily and issue warnings, e.g. in the event of flooding during the monsoon season. The modern public address systems transmit crystal clear important safety messages from the government. The direct connection to the police at the touch of a button gives citizens a sense of security and enables an immediate response in emergencies. One example is the effective management of hit and run cases: Thanks to Commend help terminals it becomes easy to immediately alert ambulances and police and save the lives of injured people, whilst quickly reporting the fleeing driver. Technical data Technical data 146x AF250H 146x WS311VCM 7x EE980 (control rooms and police) 4x Intercom Client 1x VirtuoSIS with a redundancy Video Video Result The help points and public address systems not only provide effective solutions for managing the smart city Pune, but also improve the daily lives of the citizens in many ways. Commend's innovative technology ensures that the safety of all citizens is prioritised and that accidents and crimes are dealt with efficiently. This is also shown by an evaluation: On average, the total number of calls received per month amounts to approximately 600, with the majority being prank or empty calls, while around 50 calls per month constitute genuine inquiries, and 2-3 calls per month pertain to actual incidents. Customer Voice MR. ATMARAM MAGAR Head of Operations and Maintenance We're very satisfied with the systems from Commend. They met our needs effectively and have become an integral part of our smart city solution. I would definitely recommend Commend solutions – in fact, we've already implemented them in all our smart city projects following their successful installation in Pune. The support from the Commend India team, both during and after sales, has been excellent. Case Study City of Pune Free download Download
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From Input to Insight: Centralised Monitoring for Enhanced Security
We are excited to introduce a new enhancement in our Symphony Control Desk solution that significantly improves operational efficiency and incident awareness. With this update, our system can now display input messages and line fault messages through distinct visual and acoustic signals . Imagine being in charge of a huge office building with multiple wings and doors - you want to ensure everything is safe and secure, especially when the building is unoccupied. The Symphony Control Desk can now receive input messages, such as open windows or doors, particularly in sensitive areas. These messages can be categorized into two types: informational messages , which provide a heads up, and alarm messages , which signal a more severe issue. With our ComPLC tool, users can even create custom logic, for example automatically triggering an alarm when two signals are triggered simultaneously. The system also alerts operators to line fault messages , which occur in the rare case that a device goes offline, e.g. due to a power outage or other issue. The goal of this enhanced functionality is to enable even better remote monitoring , allowing control desk operators to identify and address discrepancies throughout the building from a central location. This is not limited to the example of a big building. It can be applied to various scenarios , like as international car parks, where input messages can monitor pedestrian doors, barriers, and ticket machines. By leveraging input messages, the Symphony Control Desk provides an overview about the current state of the system and minimizes the need for human intervention , except when necessary for remediation. This streamlines processes and maximizes efficiency, making it an essential tool for organizations that prioritize security, monitoring, and maintenance. The Symphony Control Desk is designed to provide a single, unified view of an organisation’s security and operations , allowing operators to respond quickly and effectively to any issues that arise. Overall, it is a powerful tool that helps to keep organizations safe, secure, and running smoothly. It's like having a virtual guardian that keeps an eye on everything and alerts you to any problems, so you can take action to fix them. By providing real-time monitoring and automated alerts, the Symphony Control Desk helps organizations reduce risks and improve their overall security posture .
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Award-Winning Innovation: Ivy Live Translation
Ivy Live Translation is an upcoming Symphony Cloud service , and it's designed to do something truly powerful – break down language barriers all over the world. With support for over 90 languages and varieties, Ivy transforms intercom conversations across the globe into smooth, intuitive interactions. We recently revealed Ivy Live Translation to the public for the first time at ISC West, and the response was overwhelming. Judges and attendees alike saw the potential of this technology. While we still need more time to refine it to the high standards you expect from us, we already have an outstanding prototype ready for demonstration . See for yourself:
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Ivy Live Translation in the running for Security Tech Award - your vote counts!
We are thrilled to announce that Ivy Live Translation – our game-changing Voice Assistant app for AI-powered real-time translation, is in the race for a special best-in-class trophy: the prestigious “GIT Award”, sponsored by Germany’s top-ranking security technology publication, GIT Sicherheit . Ivy Live Translation is competing in the “Building Security, Security Controls & Perimeter Protection” category. It’s a fitting classification, as those are the application areas where it can play its major strengths: helping residents, visitors and employees with different language backgrounds link up and communicate easily, naturally and stress-free in their native tongue. The GIT Award is one of the most respected awards in our industry, recognising excellence in secure communication technology. Ivy Live Translation is the result of tremendous research and commitment to achieve that level of excellence on behalf of our users. And it’s our customers and users who we invite to vote for ‘Ivy Live Translation’. Every single vote counts towards safety, efficiency and life improvement at the forefront of communication technology. Simply follow this link and cast your vote for Ivy Live Translation: https://www.sicherheit-award.de
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Because no two days are alike, Ivy helps you stay flexible
Whether in large buildings, on campus premises or within complex infrastructures, everyday life can sometimes take an unexpected turn. That’s where Ivy, our Virtual Assistant, comes in. Ivy provides information, assistance and support to users around the clock, right where they are, whether in a car park, at a terminal or in a reception area. But what if something unexpected happens? A defective machine, the need to re-route people to a different access point or provide information at short notice – in situations like these the ability to respond instantly is essential. With Ivy, doing so is really simple and straightforward, as new information and responses can be integrated easily at any time. As a result, Ivy is always up to date and ready to help – especially when every minute counts. React with greater flexibility! With Ivy Conversation Flows running in the Symphony Cloud, building operators have a powerful communication solution on Commend’s Symphony platform at their fingertips to help them stay in full control. You get all the tools you need to direct Ivy’s answers and dialogues yourself – quickly, intuitively and in multiple languages. With immediate results, without any deviations or re-routing to other services
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Instant Alerts with Active Device Managment
Symphony Cloud now enables Active Device Management . This new service provides real-time monitoring , automatic firmware updates , and asset management to remotely resolve problems – even for devices that traditionally couldn’t be managed remotely, such as those connected through mesh networks or hosted on local servers. It’s designed to minimize manual work, improve operational efficiency , and ensure every device is performing as expected. A comprehensive solution for organizations that need centralized control over large device networks. One of the key features is the notifications option . Through a bell in the cloud interface as well as through emails sent directly to the user. The system keeps a constant watch over your devices and sends targeted alerts the moment something important happens. For example, if a device goes offline because of a lost internet connection, power outage, or accidental cable damage, an immediate notification is triggered. In environments with hundreds of stations, this ensures you’re alerted instantly, rather than discovering problems days or weeks later, especially when managing so many devices across multiple locations. All notifications are designed to be actionable, so your team can respond quickly and with context. Manual inspections, routine checkups, and the risk of unnoticed issues can all be reduced. With Active Device Management, Symphony Cloud offers a scalable, intelligent way to monitor, maintain, and secure your devices . Whether you're managing 5 devices or 500, you’ll always be in control. Would you like to know more? Click here: Active Device Management
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Maximising Control Room Efficiency
In today's fast-paced world, every second counts in control rooms and security operations centres (SOCs) , where delays can have serious consequences for safety and service quality. SOCs face time-critical challenges including operators overwhelmed by multiple systems, staff shortages, language barriers, and technical limitations impacting response times. Commend's latest technological solutions directly address these operational challenges, helping teams work more efficiently without compromising service quality . Our state-of-the-art technology enables control centres to significantly reduce response times during peak periods, more efficiently allocate resources , and enhance the customer experience . STUDIO , Ivy Virtual Assistant , Ivy Live Translation , and AI Cleans Voice from Noise – to name just a few. These innovations allow staff to focus on critical tasks instead of routine inquiries while reducing errors caused by miscommunication . Modern control rooms designed around ease of use can transform operational efficiency and response capabilities in high-pressure environments. Organizations looking to optimise their SOC operations can access detailed insights through our brand-new whitepaper . Learn how cutting-edge technology can revolutionize your team's performance and download the free whitepaper today: DOWNLOAD If you want to find out more about current Intercom-related topics like this, you can sign up for our monthly Newsletter below.
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Ciberseguridad | Soluciones de interfonía seguras
Ciberseguridad Una cuestión de confianza Proteger y asegurar los datos de los clientes es esencial para ganarse esta confianza, ya que la creciente multitud de nuevos procesos digitales ofrece una creciente superficie de ataque a los ciberdelincuentes. El software malicioso, el fraude de datos y la suplantación de contraseñas o credenciales de acceso son solo algunas de las amenazas contra las que hay que proteger a los usuarios. Para evitar posibles ataques, Commend ha hecho de la seguridad informática en general y de la ciberseguridad en particular una prioridad absoluta. Somos plenamente conscientes de nuestra responsabilidad crucial en lo que respecta a la seguridad y la fiabilidad de nuestras soluciones de seguridad y comunicación profesional. En consecuencia, siempre nos esforzamos por comunicar y demostrar nuestro compromiso como líder del mercado de confianza para promover nuestro conocimiento colectivo y experiencia compartida. Por este motivo, desarrollamos nuestras soluciones teniendo en cuenta la seguridad y la protección de datos, para garantizar la mejor protección posible de los datos y las infraestructuras de nuestros clientes. Desde el diseño inicial del producto hasta su puesta en marcha y el servicio posventa, ‘ Privacy and Security by Design ’ es el principio rector y la sólida promesa a nuestros clientes de que cada característica y función del producto se pone a prueba. Conformidad NDAA/TAA Política de Divulgación de Vulnerabilidades Espacio de Ciberseguridad - cLibrary Certificado según la IEC 62443 ISO 27001 Ciberdefensa Global Privacidad y Seguridad por Diseño Active Device Management Suscripciones de Actualización Always Stay Well Protected How Commend Handles Cyber Security & Vulnerabilities Discover how Commend prioritizes cyber security and keeps your systems protected. In this video, our Lead Security Architect explains: How to report vulnerabilities The process of vulnerability management and security notifications Our IEC 62443-certified secure development practices Internal and external security testing procedures How to stay updated Conformidad NDAA/TAA Commend USA se complace en confirmar que toda su cartera de productos cumple plenamente con la Ley de Autorización de Defensa Nacional (NDAA) y la Ley de Acuerdos Comerciales (TAA). Más información Política de Divulgación de Vulnerabilidades Programa de Avisos de Seguridad Commend Commend International se toma muy en serio la seguridad de sus productos y servicios, y valoramos enormemente la contribución de la comunidad de seguridad. Por ello, hemos puesto en marcha un proceso coordinado para revelar vulnerabilidades de seguridad. Invitamos a todos los clientes y profesionales de la seguridad a participar y registrarse en el Programa de avisos de seguridad de Commend. Más información Primera empresa de interfonía del mundo con certificación IEC 62443 Certificación IEC 62443 Ciclo de vida del desarrollo de productos seguros evaluado y supervisado con arreglo a la norma IEC 62443-4-1. Más informaciòn La Ciberseguridad empieza en casa ISO 27001 Gestión de la Seguridad de la Información En Commend, ponemos todo nuestro empeño en proporcionar a los clientes la mejor ciberseguridad posible. Más información Seguridad para Productos y Aplicaciones Ciberdefensa Integral El endurecimiento global de la seguridad de los sistemas Commend locales y en la nube abarca varios niveles básicos. Más información ¿Cómo funciona? Privacy and Security by Design El principio básico es fácil: proporcionar la mejor protección posible tanto de los datos transferidos como de los datos "estacionarios" contra el acceso no autorizado para garantizar la disponibilidad de los productos y servicios. Los productos de Commend siempre se diseñan, desarrollan e incorporan a las soluciones de los clientes de acuerdo con estos criterios de seguridad. Más información Servicio adicional Active Device Management Un nuevo conjunto de servicios ofrecidos por Symphony Cloud , diseñado para proporcionar capacidades avanzadas de gestión de dispositivos, incluyendo actualizaciones automáticas de firmware, supervisión activa y mucho más. Más información Mantenga su sistema actualizado y seguro Suscripciones de Actualización Asegúrese de utilizar siempre el software más reciente, lo que reduce los costes de mantenimiento y asistencia tanto para el cliente como para el proveedor de servicios. Más información 10 Recomendaciones para la evaluación de riesgos Recomendamos realizar una evaluación de riesgos antes de la planificación e instalación. 10 Recomendaciones Contacte con nosotros ¿Quiere saber más sobre la Ciberseguridad y el refuerzo de sistemas en Commend? Simplemente póngase en contacto con nosotros. Descargar Documentos, directrices, certificaciones, sobre el tema de la ciberseguridad Ciberseguridad y Defensa Cibernética Obtenga Información Experta sobre Ciberseguridad Descubra cómo la colaboración a lo largo de la cadena de suministro de productos mejora la ciberseguridad de su sistema Commend. Aprenda sobre riesgos potenciales, medidas efectivas y mejores prácticas para proteger sus dispositivos, servicios e infraestructura de red. Descargue este documento esencial sobre ciberseguridad para obtener consejos y pautas de expertos.