Results (1417 found)
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Protect, Prevent, Prevail
In today's digital world, cybercrime is a top concern for businesses. Especially with regulations like NIS2 , CISA and others demanding high security standards , commitment to cyber security becomes all the more crucial. We at Commend offer a leading Cyber Security approach, surpassing any other Intercom supplier in the field. We ensure the security of your devices and software, offering automatic updates through Upgrade Subscriptions . We proactively strengthen cyber resilience to protect your digital assets. Our approach includes certifications like ISO 27001 and IEC 62443-4-1 related to organisational topics, regular penetration tests , and Security Advisories for customers. Furthermore, Commend Symphony products are created according to the principle “ Privacy and Security by Design ” to ensure the highest level of cyber security from design conception to development, and throughout the entire product lifecycle. Cybersecurity is an ongoing commitment, and our Evergreen Technology philosophy ensures that your solutions will have a long-lasting impact. Take a look at this free Cyber Security Guideline, which provides expert advice on protecting devices, services, and networks. It's your roadmap to better protection and defense. Download the Whitepaper And if you want to know what several cybersecurity agencies, including, CISA, NSA, and FBI think about this topic, we recommend to read their report titled 2022 Top Routinely Exploited Vulnerabilities that states: “Upgrading each and every software to the latest version is an absolute must!” If you want to find out more about current Intercom-related topics like this, sign up for our monthly Newsletter.
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Connecting the World
In the midst of the bustling terminals and dynamic skies of an airport, it is important to ensure that passengers can navigate their way with ease. Airports have the responsibility to make passengers feel safe, well-informed, and able to access assistance even amid the myriad display panels and large crowds. How can airports achieve this seamless passenger experience and provide more inclusive assistance ? Imagine passengers not only seeing the self-check-in kiosks and eye-catching displays , but also being able to speak directly with them. This scenario takes passenger management and satisfaction to a new level. This is made possible by the integration of Intercom modules that enable interactive communication with existing systems . By leveraging the capabilities of Ivy Virtual Assistant, self-service stations and help points in terminals can streamline routine enquiries, further enhancing the passenger experience. Passengers with disabilities might have unique service requirements at an airport. They can benefit from interactive communication solutions that ensure a seamless travel experience for all . These solutions seamlessly integrate data from multiple applications on connected screens while enabling interactive communication through the multilingual virtual assistant Ivy or direct interaction with airport personnel. They are designed to manage information and support in daily operations and emergency situations , blending seamlessly with the airport environment. Thereby, perfect speech intelligibility is essential in the noisy airport environment, ensuring passengers have access to uninterrupted, crystal-clear two-way communication, especially during critical situations like emergencies.
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Next Stop:|Public Transport Communications
Millions of commuters rely daily on various modes of public transportation , expecting prompt assistance and safety . Our communication solutions, including public address, cameras, info terminals, and more, enhance customer service and operational efficiency . Ensuring seamless communication anytime, anywhere is our goal. Imagine a passenger at a noisy public transport stop struggling to hear an announcement. It's frustrating when the sound quality is poor, especially if it's about a delay. Now, consider if it were an emergency announcement with crucial instructions— clear communication is vital . Public transport depends on vital tools like public address systems , ensuring clear communication for schedules, emergency instructions, and a secure experience. Commend systems seamlessly integrate with existing solutions, adapting to ambient noise levels and allowing operators to make pre-recorded announcements for effective crowd management.
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Evergreen Technology, Lasting Impact
In an era marked by rapid technological advancement , Commend invites its customers to embrace a future-proof approach , where investments made today continue to yield value well into the future. By choosing Commend, customers aren't just investing in products; they are securing a technological legacy that stands the test of time. At Commend, we proudly uphold our commitment to staying ahead of the curve without forcing customers to undergo frequent system replacements. For over fifty years, we have had this Evergreen Technology philosophy : to ensure the longevity , economic efficiency , and growing value of every investment made by our customers. We understand that our customers need solutions that can stand the test of time , grow with their requirements, and contribute positively to the environment. We prioritize offering the most economical long-term return on investment , emphasizing long product lifecycles over the allure of a lower initial investment. You can count on our products for unparalleled longevity and exceptional backward compatibility . For example, even analogue devices from the 1980s can connect to our cutting-edge virtual server VirtuoSIS and even take advantage of the latest Commend cloud services. Or upgrade seamlessly with Commend IP Bridge adapters to repurpose existing wiring for a cost-effective solution. At Commend, customers don't merely acquire products; they invest in enduring solutions designed to evolve with their evolving needs, immune to the threat of obsolescence. One of the cornerstones of Commend Evergreen Technology is recognizing that being environmentally responsible is not just a moral duty but also a crucial aspect of technological progress. Our solutions are not only gentle on your budget but also on the environment, boasting a small overall eco-footprint .
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Security by Research: Product R&D Cooperation with SBA Research Pushes Frontier of Seamless IT Security at Commend
No doubt precaution is always better than healing. Not just where our biological immune system is concerned, but also when our IT equipment becomes the target of devious attacks from “cyberspace”. In that case, strong, seamless cyber-immunity “from the bottom up” is just as essential. All the more so when – as in the case of Commend’s security-critical systems – it’s not just financial and material assets that are at stake, but potentially even human lives. For this reason Commend’s engineers have for a long time been investing a lot of effort, budget resources and high-profile research partnerships in implementing the principle of “Privacy and Security by Design” as the standard for developing Cloud-native “Symphony” products. As a result, the products come with IT security embedded firmly in their technical genes from the earliest stages of development.
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Smart Mobility – Steering Towards Tomorrow
Autonomous buses are starting to make their way into urban landscapes, paving the way for smarter and safer cities. They are primarily designed for first and last-mile connectivity and short routes and won't replace individual traffic or major public transport providers soon. But they have great potential to revolutionize urban mobility. Imagine riding on one of these buses - do you feel safe? In the face of an incident, who would you reach out to? Currently, larger autonomous buses retain attendants for passenger reassurance and immediate problem assistance. Despite impressive technical advances, machine-controlled vehicles can be unsettling. We believe that autonomous driving vehicles require autonomous passenger support!
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London Stansted Airport | Airport Assistance System
Success Story: Emergency call and info points London Stansted Airport Overview Challenge Solution Technical data Result Free download Challenge One of the primary benefits of emergency call points and info points is their ability to enable quick and seamless communication when issues arise. Whether it’s a malfunctioning barrier, confusion over payment systems, or a vehicle breakdown, immediate access to assistance can prevent minor issues from escalating into larger problems that might cause traffic congestion or delays. In emergency situations, these points become even more critical. They serve as lifelines for individuals needing urgent assistance - whether due to medical emergencies, security threats, or accidents within the car park. The integration of audio communication with CCTV gives operators a fuller understanding of the situation, enabling a quicker and more accurate response. Hearing the tone of voice or distress in a caller’s voice can often provide context that video alone cannot, giving “life” to the visual feed and helping operators make more informed decisions. With thousands of passengers using these facilities daily, often under tight schedules or heightened stress, any delay or confusion can quickly cascade into operational issues. That’s why London Stansted wanted a bespoke Help Point unit that would be highly visible, easy to use, and provide consistent service at all times. Another significant challenge is maintaining rapid response times across a large and often sprawling car park estate. Unlike terminals, car parks can present logistical barriers to quickly reaching a customer in need, especially during peak periods or adverse weather conditions. At Commend, our devices provide crystal-clear communication, allowing the operators to then supply swift on-the-ground support when incidents occur. In short, our devices needed to offer vital support within London Stansted’s car parks, and their effectiveness depended on strategic implementation, reliable maintenance, and a customer-focused approach that met the demand of a fast-paced, high-pressure environment. Customer Information London Stansted Airport, 40 miles from Central London, serves 30M+ passengers yearly with flights to 190+ destinations. It’s a major UK hub with modern facilities, parking options, and a focus on safety, efficiency, and innovation. More info Solution Emergency call points and information points are increasingly becoming essential infrastructure within modern airport car parks, and London Stansted is no exception. To meet the high expectations of today’s passengers while ensuring operational resilience, London Stansted implemented Commend’s advanced emergency call point solutions across their car parking facilities. At Commend, our emergency call points offer high-quality, hands-free audio communication, combined with seamless CCTV integration, creating an immediate and reliable link between car park users and operational control rooms. In day-to-day operations, these systems allow staff to manage queries remotely, provide real-time directions, assist with payment issues, and deliver customer support - all without needing to deploy personnel physically across the expansive car park spaces. This significantly enhances operational efficiency while ensuring passengers receive the support they need quickly and conveniently. In addition to improving everyday service delivery, Commend emergency call points serve a vital role in strengthening car park security. Their clear, prominent presence acts as a strong visual deterrent to anti-social behaviour and criminal activity. Through integrated audio-video communication, security operators can swiftly assess situations, intervene where necessary, and maintain a visible and proactive presence, contributing to a safer environment for passengers and staff alike. Technical data Technical data WS301 Y-UK-SP101 Result The presence of emergency call points and info points can significantly improve the overall experience for passengers and staff while enhancing safety, operational efficiency, and incident management. Real-time communication helps ensure that traffic keeps flowing smoothly, reducing unnecessary stress for both passengers and staff. This not only saves time but also allows staff to be allocated more effectively, focusing on priority areas without sacrificing customer service. The knowledge that assistance is only a button press away adds a layer of reassurance for users and can improve the overall perception of safety in the facility. In conclusion, our emergency call points and info points are valuable tools that bring significant advantages to car park environments. From avoiding traffic jams and easing stress to managing emergencies and streamlining operations, these systems play a vital role in creating a safer, more efficient, and user-friendly space for everyone. Customer Voice Spokesperson London Stansted Airport We’re delighted with the solution delivered by Commend. It’s clear to see the positive impact this will have, not only on the experience of our passengers but also on the day-to-day operations of our teams. We appreciate the professionalism and support from Commend throughout the entire process and look forward to building on this partnership in the future. Case Study London Stansted Airport Free download Download
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Building Security – Building Trust
We spend over 75% of our lives in buildings , which shows that the importance of safety and smart operation of these cannot be overstated. Commend's Advanced Security Building Intercom Systems (ASBIS), compliant with standards like IEC 62820 , ensure inclusive safety and security in all building types. By seamlessly integrating into larger digital ecosystems and staying current with technological advancements, we offer innovative and reliable solutions that support our customers' strive for both physical and cyber security , conforming with the EU directives NIS2 and RCE.
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Secure Today – Prepared for Tomorrow
Cybercrime increasingly threatens companies and critical infrastructures . To counter this, new laws in accordance with the NIS-2 and RCE directives will come into force in Europe from October 2024, setting high cybersecurity standards . Let’s dive into NIS-2 and how our solutions can support companies subject to the resulting national laws : The NIS-2 directive aims to unify cyber security within the EU and must be transformed into national law by October. Companies to which it applies must implement organizational, operational, and technical measures to mitigate network and information security risks , covering physical and supply chain security as well. And even if these regulations don’t apply directly to you, it is always better to ensure your systems are cyber-secure for smooth business operations . At Commend, we focus on the highest security standards . Our products and solutions are designed according to the principle 'Privacy and Security by Design ' to minimise the attack surface in the end customer’s system. This way, we actively support you in strengthening your cyber resilience and in meeting the legal requirements. Discover how our technologies can integrate into your security strategy and find out more about protection of critical infrastructures . Find out more