Results (1417 found)
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The New Symphony Control Desk: A Leap Towards Modernisation and Cyber Security
Our "Evergreen Technology" approach ensures that classic products remain compatible with the latest innovations, future-proofing your investment. Therefore, it is now possible to receive call requests from classic intercom stations, including IP, digital, or even analog devices at your Symphony control desk. But why should you consider upgrading to the new Symphony Control Desk in the first place? The answer is simple: it enables your operators to handle calls more efficiently. Our Symphony control desks bring a significant upgrade in functionality, offering enhanced user-friendliness for control center staff. Previously, we introduced several features that streamline operations, which you can read about here: New Symphony Control Desk - Intuitive, Efficient, and Cyber Secure . Among its many capabilities is the ability to manage varying call requests through 10 programmable call queues , allowing operators to swiftly address crises with device-based queue subscriptions. It allows you to define five call priorities , which help differentiate between e.g. life-threatening situations, informational inquiries, and technical issues, ensuring urgent calls are prioritized appropriately. Additionally, the Symphony Control Desk allows rapid call forwarding to another queue when multiple calls arrive at the same time, improving response efficiency. If a higher-priority call comes in while an operator is busy, they can park the current call in the queue for a colleague to handle or retrieve it later. Integrating Symphony’s call management system with a traditional control desk offers a powerful combination of modern and legacy features, boosting operational efficiency. An additional feature is that operators can now connect to multiple call queues simultaneously . For example, a parking lot operator managing garages in different cities—such as Salzburg, Vienna, and Graz—no longer needs to manually select which location’s calls to receive. Instead, they can connect to one, two, or all three queues at the same time, greatly improving response times and call management efficiency. So what does it mean for you? Being able to receive calls from classic intercom stations at your Symphony Control Desk ensures that control rooms can access Symphony’s user-friendly functions without needing to replace every intercom station in the system. Moreover, the Symphony Control Desk is the first of its kind to provide a cyber-secure solution, allowing organizations to maintain high security standards without overhauling their entire existing infrastructure. Ultimately, the Symphony Control Desk empowers organizations with a more intuitive, secure, and efficient way to manage their communications, benefiting both operators and customers alike.
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Enhancing Urban Safety and Accessibility with Audio Technology
In an age where cities are constantly seeking smarter, safer, and more accessible solutions, integrating audio technology into urban spaces has emerged as a game-changer. By combining audio with existing camera-based systems, cities can gain a more holistic view of events, allowing real-time responses to dynamic situations that cameras alone cannot address. Unlike traditional CCTV, audio systems allow for two-way communication, empowering city authorities to i nteract directly with citizens. These solutions include intercoms at public transport stops, help points in city centers, talking cameras in crowded areas, and many more, creating safer and more interactive environments. See for yourself:
News
Minimising Risk With Building Technology
Despite extensive preventive measures, residual risks in the field of building security persist. As challenges and threats grow, being prepared for emergencies becomes increasingly important. Imagine this: A tornado approaches, sirens wail, and tension fills the air. Time seems to stand still. What now? Our immersive radio play with 3D audio puts you in the heart of such a crisis situation, showcasing how modern building technology saves lives. With headphones on, experience every step – from the first alarm to de-escalation – in a realistic demonstration.
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Hospital Security System for Modern Healthcare
Intercom technology offers healthcare facilities a powerful tool to improve efficiency. Designed to meet the strictest regulations, these hospital security systems support environments where every second counts. Industries beyond healthcare, which also prioritize precision and safety , face similar challenges that intercom solutions can address.
News
WKO Secretary General Visits Commend International
As part of his inaugural visit to Salzburg yesterday, the new Secretary General of the Wirtschaftskammer Österreich ( Austrian Federal Economic Chamber ), Wolfgang Hattmannsdorfer, visited Commend International together with Gerd Raspotnig, Deputy Director of the Wirtschaftskammer Salzburg (Salzburg Economic Chamber). After a short introduction to our company and a live demonstration of our latest solutions – made possible with the support of the FFG Österreichische Forschungsförderungsgesellschaft mbH (Austrian Research Promotion Agency) — they toured our production facilities and research audio laboratory . The visit also provided an opportunity to discuss our managing director’s expectations, highlighting the need for continued research funding and ensuring a strong supply of IT specialists in Salzburg. © Photo credits: Elias Pargan (www.eliaspargan.at)
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Sustainability at Commend – Our Efforts
At Commend, we are committed to sustainability and take our responsibility seriously. Our philosophy has always been to develop products that are long-lasting and future-proof, minimizing resource consumption while saving our customers money in the long run. With our Eco-Trust program, we aim to further reduce our ecological footprint and make our products and processes more resource-efficient and sustainable.
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Hear What Really Matters
Noisy environments make communication challenging, but our advanced systems ensure clear conversations . We continuously refine our systems to provide the highest speech quality, even in extreme conditions. The Speech Transmission Index (STI) measures intelligibility, with 1.00 being perfect face-to-face communication. Commend achieves up to 0.96 STI, making it ideal for industries where communication is critical. Here‘s an example: Garbage trucks need to register when they come to waste processing plants. The environment is loud and the trucks themselves generate additional noise. Poor audio leads to long queues and disrupted traffic and to frustration for security operations center (SOC) operators who handle up to 100 calls a day. If they still can’t understand what the driver is saying after asking repedetly, the security staff needs to leave their posts to speak face-to-face – which leaves other areas unmonitored. Our AI Cleans Voice from Noise technology eliminates background noise, ensuring clear speech:
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ArcelorMittal | Trusted communication in manufacturing
Success Story: Communication in Manufacturing ArcelorMittal Etxebarri Overview Challenge Solution Technical data Result Free download Challenge At the Etxebarri factory, safety, quality, and environmental responsibility are core values. However, several challenges are affecting daily operations and productivity: High noise levels throughout the factory floor make effective communication difficult, especially in critical situations. Existing manufacturing communication systems rely heavily on traditional telephones, which are not practical in noisy environments and do not support hands-free operation. There is a strong need to improve team communication in order to boost workforce productivity and ensure operational efficiency. The current setup lacks the flexibility to adapt or grow, so the factory requires a scalable communication solution capable of covering the entire facility. The customer required a modern, reliable communication system that enhances coordination and safety without compromising productivity. Customer Information ArcelorMittal is the world's leading steel and mining producer operating in 60 countries. Its Etxebarri plant manufactures tin-plated and chrome-plated sheet metal, using cold-rolled coils as raw material. More info Solution The scalable and hands-free manufacturing communication provided by Commend has transformed how teams interact across complex and noisy industrial environments. Each machine is massive in scale – up to six stories high – and operated by teams of 5 to 6 people per unit, requiring constant coordination. Every machine is managed by a dedicated team leader, responsible for overseeing operations and synchronizing the team. Now, with the Commend system, leaders can instantly communicate key instructions, ensuring everyone is aligned in real time. As a result, all team members are aware of what their colleagues are doing at any given moment, improving safety, reducing delays, and enabling smoother workflows. Technical data Technical data 1x GE800 15x EE7000 series 3x EE380 + 3x EM302 18x ET901D Result Worker safety is a top priority, and Commend’s solution provides reliable, hands-free communication in high-noise, high-risk environments – ensuring teams can respond quickly and effectively in critical situations. The system significantly enhances efficiency, enabling better coordination, faster decision-making, and reduced downtime across the production floor. High audio quality and speech intelligibility are essential in such a noisy setting, and Commend delivers exceptional audio performance even in the loudest areas. The solution is robust and built for industrial environments, ensuring long-term durability and low maintenance. One of the key advantages was Commend’s ability to leverage the factory’s existing infrastructure, including video cameras and network connections. By using only two cables and IP technology, the factory was able to reuse much of its current setup, reducing installation costs and complexity. Customer Voice Rafael García Martín Integrator Commend provided a complete, end-to-end solution tailored to the factory’s unique needs – combining powerful products, flexible integration, and seamless scalability. With decades of experience in the industrial sector, Commend brought both the expertise needed to meet Etxebarri’s high standards. Case Study ArcelorMittal Free download Download
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Smart City App Integration | Connected Communication
Smart City App Integration Safe and Smart City Solutions Modern "digital lifestyle" is pocket-sized: smartphones have apps for almost every aspect of everyday life. From official channels to citizens' initiatives, from parking permits to information about places of interest - everything can be done conveniently at any time via the touchscreen. And thanks to mobile telecommunications, the path from the smartphone to the smart city networks is short and simple. With Commend app integration on the smartphone, citywide security is already in your pocket With the integration of emergency call capabilities, the Commend Smart City integration solution closes a crucial gap in smart communication. Mobile phones become Intercom stations with reliable and powerful emergency call and communication functions that no other mobile phone can offer: Instant connections to the relevant call centre, security service or emergency centre. Integration in iOS and Android Smart City Apps possible Thanks to simple integration options, Commend functions easily find their way into any app, be it a city app, payment apps, parking or access apps or apps for leisure and adventure parks. Brings emergency call and communication to the citizens and uses the same workflows as stationary devices. Let's get mobile together for smart communication in your Smart City! For questions and further information about the advantages and possibilities of a Commend integration for your city apps, please contact your local Commend partner. Contact Smart City Applications
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Award-Winning Innovation: Ivy Live Translation
Ivy Live Translation is an upcoming Symphony Cloud service , and it's designed to do something truly powerful – break down language barriers all over the world. With support for over 90 languages and varieties, Ivy transforms intercom conversations across the globe into smooth, intuitive interactions. We recently revealed Ivy Live Translation to the public for the first time at ISC West, and the response was overwhelming. Judges and attendees alike saw the potential of this technology. While we still need more time to refine it to the high standards you expect from us, we already have an outstanding prototype ready for demonstration . See for yourself: