Results (1417 found)
News
Ivy Live Translation in the running for Security Tech Award - your vote counts!
We are thrilled to announce that Ivy Live Translation – our game-changing Voice Assistant app for AI-powered real-time translation, is in the race for a special best-in-class trophy: the prestigious “GIT Award”, sponsored by Germany’s top-ranking security technology publication, GIT Sicherheit . Ivy Live Translation is competing in the “Building Security, Security Controls & Perimeter Protection” category. It’s a fitting classification, as those are the application areas where it can play its major strengths: helping residents, visitors and employees with different language backgrounds link up and communicate easily, naturally and stress-free in their native tongue. The GIT Award is one of the most respected awards in our industry, recognising excellence in secure communication technology. Ivy Live Translation is the result of tremendous research and commitment to achieve that level of excellence on behalf of our users. And it’s our customers and users who we invite to vote for ‘Ivy Live Translation’. Every single vote counts towards safety, efficiency and life improvement at the forefront of communication technology. Simply follow this link and cast your vote for Ivy Live Translation: https://www.sicherheit-award.de
News
Because no two days are alike, Ivy helps you stay flexible
Whether in large buildings, on campus premises or within complex infrastructures, everyday life can sometimes take an unexpected turn. That’s where Ivy, our Virtual Assistant, comes in. Ivy provides information, assistance and support to users around the clock, right where they are, whether in a car park, at a terminal or in a reception area. But what if something unexpected happens? A defective machine, the need to re-route people to a different access point or provide information at short notice – in situations like these the ability to respond instantly is essential. With Ivy, doing so is really simple and straightforward, as new information and responses can be integrated easily at any time. As a result, Ivy is always up to date and ready to help – especially when every minute counts. React with greater flexibility! With Ivy Conversation Flows running in the Symphony Cloud, building operators have a powerful communication solution on Commend’s Symphony platform at their fingertips to help them stay in full control. You get all the tools you need to direct Ivy’s answers and dialogues yourself – quickly, intuitively and in multiple languages. With immediate results, without any deviations or re-routing to other services
News
Instant Alerts with Active Device Managment
Symphony Cloud now enables Active Device Management . This new service provides real-time monitoring , automatic firmware updates , and asset management to remotely resolve problems – even for devices that traditionally couldn’t be managed remotely, such as those connected through mesh networks or hosted on local servers. It’s designed to minimize manual work, improve operational efficiency , and ensure every device is performing as expected. A comprehensive solution for organizations that need centralized control over large device networks. One of the key features is the notifications option . Through a bell in the cloud interface as well as through emails sent directly to the user. The system keeps a constant watch over your devices and sends targeted alerts the moment something important happens. For example, if a device goes offline because of a lost internet connection, power outage, or accidental cable damage, an immediate notification is triggered. In environments with hundreds of stations, this ensures you’re alerted instantly, rather than discovering problems days or weeks later, especially when managing so many devices across multiple locations. All notifications are designed to be actionable, so your team can respond quickly and with context. Manual inspections, routine checkups, and the risk of unnoticed issues can all be reduced. With Active Device Management, Symphony Cloud offers a scalable, intelligent way to monitor, maintain, and secure your devices . Whether you're managing 5 devices or 500, you’ll always be in control. Would you like to know more? Click here: Active Device Management
News
Maximising Control Room Efficiency
In today's fast-paced world, every second counts in control rooms and security operations centres (SOCs) , where delays can have serious consequences for safety and service quality. SOCs face time-critical challenges including operators overwhelmed by multiple systems, staff shortages, language barriers, and technical limitations impacting response times. Commend's latest technological solutions directly address these operational challenges, helping teams work more efficiently without compromising service quality . Our state-of-the-art technology enables control centres to significantly reduce response times during peak periods, more efficiently allocate resources , and enhance the customer experience . STUDIO , Ivy Virtual Assistant , Ivy Live Translation , and AI Cleans Voice from Noise – to name just a few. These innovations allow staff to focus on critical tasks instead of routine inquiries while reducing errors caused by miscommunication . Modern control rooms designed around ease of use can transform operational efficiency and response capabilities in high-pressure environments. Organizations looking to optimise their SOC operations can access detailed insights through our brand-new whitepaper . Learn how cutting-edge technology can revolutionize your team's performance and download the free whitepaper today: DOWNLOAD If you want to find out more about current Intercom-related topics like this, you can sign up for our monthly Newsletter below.
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Brescia Mobilità | Urban Mobility Communication
Success Story: Keeping up with new technologies to manage the city's mobility Brescia Mobilità Overview Challenge Solution Result Free download Challenge A long-standing customer of Commend Italia with almost 30 Intercom servers in operation for over 10 years and 850 Intercoms distributed among car parks, bike sharing stations and ticket vending machines in the underground, Brescia Mobilità needed a technological upgrade to improve system performance; replace products that had been out of production for a long time, although still operational; have an up-to-date system with the latest technological advances, flexible and easily implementable with new future functionalities; provide a reliable solution to improve pedestrian and vehicle access management. Customer Information Brescia Mobilità SpA is a company of Brescia’s Municipality established to implement and manage the city's mobility in an integrated manner with the aim of improving the liveability of the territory. More info Solution Almost all Intercom servers were replaced in order to modernise the system. To date 23 Intercom servers are operational, connected via LAN to the virtual Intercom server VirtuoSIS , acting as master. Connected to VirtuoSIS is the master operator station, redundant via App on smartphones, the Intercoms installed at the BiciMia bike sharing stations and at the ticket machines at metro stops. The master operator station receives call transfers from remote operators and is equipped with Studio for easier call management using graphical maps, integration of existing cameras, recording of conversations for documentation purposes and the possibility of creating statistics related to system performance. Also thanks to the new system configuration and the new Cloud functionality, it was possible to implement Ivy – the world’s first Conversational AI-based intercom assistant – capable of handling calls, providing multilingual support and, depending on the programming, performing higherlevel functions such as, in this case, handling the very large number of calls coming from pedestrian entrances from users without a ticket because they are Telepass users. Result The system upgrade made it possible to achieve all the objectives set by the customer. As of now, the system has made it possible to benefit from the most up-to-date features in the management of communication with customers. The system was modernised and prepared for future needs, and was made more efficient and flexible while retaining all the basic original features. Customer service has been improved. In particular, Ivy has brought to light some incredible data on the number of calls generated by Telepass users alone. In the first (and only) car park where Ivy was implemented, over 5600 calls were managed in a period of almost 4 months, Ivy’s resolution was around 60% of the total calls, forwarding the remaining 40% to the master operator. A technological revolution that considerably reduces the workload of operators. Gradually Ivy will also be implemented in all other managed car parks. This new configuration, based on the introduction of Symphony Bridge, will allow access to the new features offered by Symphony Cloud and use the new, more modern Symphony App instead of the Intercom Client. The replacement of the Intercom Servers, however, meant that the Intercom terminals already in operation in the car parks could be retained, thus saving a considerable amount of money. The new configuration with VirtuoSIS also allowed a reduction in the number of installed servers, improving the return on investment (R.O.I.) A perfect demonstration of how Evergreen Technology is real, future-proof and applicable even to legacy systems. More than ever before, we prove with facts, once again, that Evergreen Technology and Trusted. Communication. Always. are not mere slogans but are the fundamentals that guide and inspire Commend, a modern company you can trust! Customer Voice ALBERTO RAGNI Responsible for mobility technology services and systems / Brescia Mobilità S.p.A. The Brescia Mobility Group manages multiple services related to mobility and as such directly aimed at citizens. It is a priority for our company to be able to interact with users in any situation and condition, in order to guarantee them the best possible assistance. Commend's systems allow us to do it thanks to their reliability, robustness and recent new implementations, such as Ivy, which allow our operators to concentrate on the most complex and sensitive calls, thereby improving the service provided to users. Case Study Brescia Mobilità Free download Download
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Téléo-Tisséo | Cable Car Communication System
Success Story: Comprehensive communications and public address solution for cable cars Teleo-Tisseo Cable Cars Overview Challenge Solution Result Free download Challenge Tisséo, the cable car operator, was looking for a comprehensive communication and information solution that was reliable, integrated, interoperable with other existing operating systems and easy to use. The stakes were high in terms of passenger safety, and the solution had to accompany passengers from departure to arrival, via the lifts, platforms and cabins. These communication points had to be suited for people with all types of disability, taking into account the particularities of urban operations. This solution had to guarantee high sound quality with robust operational functioning due to intensive use. Customer Information France's longest urban cable car in Toulouse is part of the southern Toulouse public transport belt, making it easier to travel between the east and west of the city. More info Solution 4x Y-WS211VIDA-AP intercoms customised specifically for Tisséo 3x WS211VIDA 20x AFLS 10HCW IP speaker equipped with MIC480 for public address on the 3 platforms 8x AFLS10HHG also for public address systems at the three platforms 16x ET908H-1 with MIC480 and AFIL for custom integration in the cabins 3x Y-100116 lift cabin intercoms 6x Y-AP862TP-S lift car roof and pithead intercoms 3x EE972AS master stations 1 VirtuoSIS virtual server to manage the entire solution and guarantee operational availability 1 Studio by Commend software package with the E-REC module for recording conversations and the E-RPT module, a live reporting tool Result As a partner for over 10 years, Commend France has been able to keep pace with changing needs as a result of joint projects such as the tramway, metro, park-and-ride facilities and now the cable car. The specially customised Intercom system for Tisséo meets the PHMR standard, making it possible to standardise emergency call stations. The public address system is controlled by the same master stations that operate the Intercom stations. The overall solution delivers high sound quality thanks to background noise reduction and Intelligent Volume Control (IVC), which automatically adapts the volume to the ambient noise level to ensure that communication or information messages are always intelligible. The intercom systems integrated into the gondolas are linked to the stations' voice announcement modules and to the radio for UHF broadcasting, optimising the use of existing equipment and, above all, prioritising audio streams. All the equipment is supervised by the master stations and also by the server. A special function has been implemented to forward calls to other master stations when a station's security officer activates the ‘absence’ mode via the server. When the operator activates this mode because of a security check on the platform, at that moment if a passenger requests a station intercom, a pre-recorded message is played over the public address system telling the operator that he is expected at the security station. The loudspeaker at the boarding station is linked to the cable car's automatic system and broadcasts messages when the doors open and close, making the system more comfortable to use and safer for passengers. The choice of the Virtuo SIS virtual server means that the solution can be redundant on the virtual platform, guaranteeing the highest level of service availability. The system is equipped with audio recording and statistics software to track all occurrences. Customer Voice PATRICK VIAL Tisséo Collectivité – Toulouse Head of Asset Systems and Investment Téléo represents an innovation in urban public transport systems; the integration of equipment such as video surveillance, passenger information and, of course, real-time ground/board communication (including Intercom), has contributed to the challenge of integrating this new mode of transport into the existing urban public transport system. Case Study Urban Telecommunications Teleo-Tisseo Free download Download
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Ernst & Engbring Poland | Intercom System for Gates
Success Story: Communication at the gate Ernst & Engbring Poland (EEP) Overview Challenge Solution Technical data Result Free download Challenge The customer required a unified ecosystem to ensure the highest level of protection for their industrial facilities and employees. Collaborating with the general contractor and technology suppliers demanded precise planning and a flexible approach to accommodate the investor’s evolving needs. Specific challenges included: Ensuring system alignment with the general contractor’s requirements and seamless integration with existing infrastructure. Integrating gate and barrier automation, overseeing installation, and ensuring full operational functionality. Implementing separate security systems and modernizing production. There are two separate networks – one dedicated to security solutions, and the other is the production/office network. Customer Information Ernst & Engbring GmbH is a German leader in high-quality special cables for automation, machinery, and medical tech. Expanding in Europe, it opened its first Polish production site, EEP Sp. z o.o., in Rawicz. More info Solution C&C Partners supplied, integrated, and commissioned comprehensive security systems, including intercom, access control, video surveillance, fire alarms, and more. Here is additonal information on the Commend-related aspects of the project: Office intercoms : Devices with touchscreen displays and handsets for efficient communication. Outdoor intercoms : Advanced communication and process automation with integrated cameras for efficient guest and supplier check-ins. Logistics : For unannounced transport, drivers can directly connect with the relevant department via intercom, with integrated cameras allowing staff to quickly assess and respond to the situation. Loudspeaker : A horn at the gate broadcasts critical messages to altert personnel and reduce the risk of accidents. VirtuoSIS Server : Communications are also redirected to a mobile app, ensuring quick access to information and continuity of service. Technical data Technical data Server Virtuosis 3 x od5, outdoor intercom station with touch display 7 x EB1E1A, USB I/O extension module 4 x od1, outdoor intercom station 6 x id5 (variations), indoor intercom station 1 x S3, server 1 x AFLS 10H HG, IP horn loudspeaker Result The intercom column for the entrance area and the integrated camera points are designed with reliability in mind: Robust construction – concrete columns eliminate vibrations, which is crucial for precise image analysis and detection. Durability and reliability – we invest in long-life solutions to ensure continuous system operation. Security – the intercom on the pole enables efficient communication and access control. Thanks to the implemented systems, the EEP factory gained comprehensive, modern security, including access control, video monitoring, fire protection and alarm systems. The implementation of the project has significantly improved the security of the facility and streamlined its management. Continuous technological development will allow further optimisation and expansion of the systems, adapting them to growing operational requirements. Customer Voice Adrian Radojewski IT specialist The integrated security systems implemented by C&C Partners have greatly enhanced our operational efficiency and facility protection. From streamlined logistics at the gates to reliable intercom communication, the technology works seamlessly and is easy to manage. It’s a future-ready solution that supports our dynamic production environment. Case Study EEP Free download Download Selected Products from this Project
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Efficient Hospital Communication System
Success Story: Effective hospital communication system Gruppo San Donato Overview Challenge Solution Technical data Result Free download Challenge The new IRCCS Hospital Galeazzi - Sant’Ambrogio was looking for a hospital communication system that would ensure maximum efficiency in managing internal communications. The complexity of the facility, which comprises many specialist departments and is frequented by a significant daily number of patients, medical/nursing staff, as well as non-medical employees. This posed a considerable challenge in terms of internal communication management. The customer specifically required: Quality, reliability and immediacy of communication Ease of use A modern, future-proof system that offered the necessary versatility to adapt to future needs; Compliance with specific reference standards (quiet spaces as per EN6280-3-2) Integration with third-party systems. Customer Information San Donato Group founded in 1957, the San Donato Group with its 63 facilities, today constitutes Italy’s leading private hospital group. It is considered a symbol of healthcare excellence in both clinical activity and scientific research. More info Solution As for the quality and ‘problem solving’ capabilities of Commend systems, the San Donato Group had already had the opportunity to test them at IRCCS Policlinico San Donato, where various counter communication systems had been installed to manage the complex communication requirements at various reception desks. After testing the quality and reliability of Commend’s solutions to their , satisfaction, the customer decided in favour of Commend’s modern Intercom Server Software (VirtuoSIS) and IP technology for interconnecting the hospital’s entire Intercom landscape. Technical data Technical data 143 quiet spaces with Y-WS201SOSVI terminals conforming to EN62820-3-2 166 departmental accesses and technical rooms 67 medical rooms with antiseptic Series WS800F terminals 16 WS211VI emergency call posts for their emergency parking area 47 desktop operator terminals EE980 and EE972 40 Series GEC880 Door Intercom Systems 29 Intercom clients running on PCs Interface implementation with BMS (via OPC) 12 SIP trunks interfacing the Intercom system with a third-party VoIP server.with Series WS800I terminals Result The Commend installation enables a modern, fast, userfriendly and functionally reliable security and hospital communication platform that can effectively handle all day-to-day communications as well as emergency situations. After only a few years of use, the customer has already expanded the system with new functions and devices not included in the initial design, taking further advantage of the efficiency and effectiveness of the system. What is more, the customer also enjoys additional benefits such as: Functional security through intercom server redundancy via the virtualisation platform Easy system scalability Adaptability to specific operational needs Optional cross-facility networking with other San Donato Group facilities Excellent long-term Return on Investment. San Donato Group is a first-rate customer, from every point of view. They relied on the experience and reliability of Commend Italia and its products to leverage the high quality, reliability and durability to their advantage. In terms of prestige, this installation ranks particularly high on Commend’s list of project references, both in the Italian and international context. From the customer’s perspective, it embodies a high level of excellence in terms of technical competence and professionalism, which reciprocates with their absolute trust in the value and world of the Commend brand. Case Study Gruppo San Donato Free download Download
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Hotel Intercom System for Gates and Doors | Reference
Success Story: Hotel Intercom System for Gates and Doors Schloss Mönchstein Overview Challenge Solution Technical data Result Free download Challenge The safety and satisfaction of all hotel guests is a top priority at Hotel Schloss Mönchstein. This includes being available at all times, even for guests arriving late, and checking which new people are entering the premises. It was important to offer guests a direct communication link to reception, whether on arrival at the gates of the castle hotel, on the extensive grounds or in the car park for hotel guests. This means that if guests have any questions or problems, they can contact the right person directly and receive perfect all-round support. The luxury hotel sought a high-end communication solution to meet its daily operational needs while enhancing the support level for hotel guests. Additionally, the solution needed to seamlessly integrate with the hotel's lavish ambiance, both functionally and aesthetically. Customer Information Hotel Schloss Mönchstein, a luxury hotel in Salzburg, emphasises exclusive living, exquisite dining, elegant celebrations and restful relaxation high above the rooftops of the city. More info Solution Commend's comprehensive intercom system for gates, doors and the entire hotel area ensures greater security, comfort and efficiency. Perfect speech intelligibility and the integration of video to voice offer an outstanding level of communication quality. The aesthetic intercom station od10 that can also be used as an advertising space opens up new sources of revenue and at the same time creates an appealing environment for guests. Seamless routing with SIP trunk into the cloud telephone system ensures that guests can always be welcomed in a friendly and professional manner, even when the reception desk is not manned. Technical data Technical data 1x od10 3x od1cm 1x eb1e1a 1x eb3e2a 1x id5 1x s3 Upgrade Subscription 1x SIP Trunk into the Cloud telephone system Result Guests arriving late are warmly welcomed without compromising on security - thanks to the intercom system for gates and doors. New visitors enter the premises and feel welcome while staff have the opportunity to check who wants to enter the area. Any difficulties in the car park can be dealt with immediately to ensure that everything runs smoothly and the overall luxurious ambience is maintained. Commend has proven to be a trustworthy partner for Hotel Schloss Mönchstein over the years. The customer knows that they can count on a reliable and proven solution that fulfils all their requirements. Commend not only offers innovative technology, but also attaches great importance to attractive design. The aesthetic appearance of the products reflects the first-class service that the hotel offers its customers. This combination of aesthetics and performance is of particular relevance to Hotel Schloss Mönchstein. Commend is not just about selling products, but also about providing a comprehensive range of services. By continuously investing in developing and improving our technology we ensure customers stay at the cutting edge of innovation. Our Evergreen Technology allows customers to protect their existing investments as new products can be seamlessly integrated with existing systems. For example, the already installed bar-kitchen communication system is expected to be connected to the new system in 2025 to create a holistic communication system for the entire hotel area. This ensures flexibility and futureproofing. Case Study Hotel Schloss Mönchstein Free download Download