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City of Pune | Smart City Safety Solution
Success Story: Creating safer urban spaces City of Pune Overview Challenge Solution Technical data Video Result Free download Challenge Smart cities face a variety of challenges, with citizen safety taking centre stage. The lack of instant alert systems for ambulances and police as well as notification systems to ensure public safety has made the management of Smart City Pune difficult. In a city as large as Pune, it is particularly challenging to ensure the safety of all residents. To successfully implement its smart city project, the city needed effective communication solutions. On the one hand, these should enable the authorities to transmit information to citizens, for example during the COVID pandemic, or in case of floodings during monsoon and for government notifications. On the other hand, they should enable residents to communicate efficiently with the police in emergencies or when they need information or help. Customer Information Located in the state of Maharashtra, the city of Pune is a thriving metropolis that surpasses Mumbai in size and is the seventh largest city in India. More info Solution The Smart City project consists of the following components: Integrated Command and Control Centre, WiFi Hotspots, Variable Message Displays, Emergency Help Points, Public Address Systems, Environmental Sensors and Flood Sensors. The Commend solution with public address systems and help points enables the city of Pune to manage and monitor the entire city more easily and issue warnings, e.g. in the event of flooding during the monsoon season. The modern public address systems transmit crystal clear important safety messages from the government. The direct connection to the police at the touch of a button gives citizens a sense of security and enables an immediate response in emergencies. One example is the effective management of hit and run cases: Thanks to Commend help terminals it becomes easy to immediately alert ambulances and police and save the lives of injured people, whilst quickly reporting the fleeing driver. Technical data Technical data 146x AF250H 146x WS311VCM 7x EE980 (control rooms and police) 4x Intercom Client 1x VirtuoSIS with a redundancy Video Video Result The help points and public address systems not only provide effective solutions for managing the smart city Pune, but also improve the daily lives of the citizens in many ways. Commend's innovative technology ensures that the safety of all citizens is prioritised and that accidents and crimes are dealt with efficiently. This is also shown by an evaluation: On average, the total number of calls received per month amounts to approximately 600, with the majority being prank or empty calls, while around 50 calls per month constitute genuine inquiries, and 2-3 calls per month pertain to actual incidents. Customer Voice MR. ATMARAM MAGAR Head of Operations and Maintenance We're very satisfied with the systems from Commend. They met our needs effectively and have become an integral part of our smart city solution. I would definitely recommend Commend solutions – in fact, we've already implemented them in all our smart city projects following their successful installation in Pune. The support from the Commend India team, both during and after sales, has been excellent. Case Study City of Pune Free download Download
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From Input to Insight: Centralised Monitoring for Enhanced Security
We are excited to introduce a new enhancement in our Symphony Control Desk solution that significantly improves operational efficiency and incident awareness. With this update, our system can now display input messages and line fault messages through distinct visual and acoustic signals . Imagine being in charge of a huge office building with multiple wings and doors - you want to ensure everything is safe and secure, especially when the building is unoccupied. The Symphony Control Desk can now receive input messages, such as open windows or doors, particularly in sensitive areas. These messages can be categorized into two types: informational messages , which provide a heads up, and alarm messages , which signal a more severe issue. With our ComPLC tool, users can even create custom logic, for example automatically triggering an alarm when two signals are triggered simultaneously. The system also alerts operators to line fault messages , which occur in the rare case that a device goes offline, e.g. due to a power outage or other issue. The goal of this enhanced functionality is to enable even better remote monitoring , allowing control desk operators to identify and address discrepancies throughout the building from a central location. This is not limited to the example of a big building. It can be applied to various scenarios , like as international car parks, where input messages can monitor pedestrian doors, barriers, and ticket machines. By leveraging input messages, the Symphony Control Desk provides an overview about the current state of the system and minimizes the need for human intervention , except when necessary for remediation. This streamlines processes and maximizes efficiency, making it an essential tool for organizations that prioritize security, monitoring, and maintenance. The Symphony Control Desk is designed to provide a single, unified view of an organisation’s security and operations , allowing operators to respond quickly and effectively to any issues that arise. Overall, it is a powerful tool that helps to keep organizations safe, secure, and running smoothly. It's like having a virtual guardian that keeps an eye on everything and alerts you to any problems, so you can take action to fix them. By providing real-time monitoring and automated alerts, the Symphony Control Desk helps organizations reduce risks and improve their overall security posture .
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Cyber Security | Secure Intercom Solutions
Cyber Security A Question of Trust Protecting and securing customer data is essential to earning the trust of our users, as the growing multitude of new digital processes offers a growing attack surface to cyber criminals. Malicious software, data fraud and phishing for passwords or access credentials are only a few of the threats that users have to be protected against. Today’s Commend system security is firmly rooted in 50 years of experience in designing and perfecting Intercom security and communication technology. To fend off possible attacks, Commend has made IT security in general and cyber security in particular a top priority. We are fully aware of our crucial responsibility where the safety and trustworthiness of our security and professional communication solutions are concerned. As a result, we always endeavour to communicate and demonstrate our commitment as a trustworthy market leader to promote our collective knowledge and shared experience. For this reason we develop our solutions with security and data protection in mind, so as to ensure the best possible protection of our customers’ data and infrastructures. From the initial product design to its implementation and after-sales service, ‘ Privacy and Security by Design ’ is the guiding principle and solid promise to our customers that every product feature and function is tested against. NDAA/TAA Compliance Vulnerability Disclosure Policy Cyber Security Space - cLibrary Certified to IEC 62443 ISO 27001 All-around Cyber Defense Privacy and Security by Design Active Device Management Upgrade Subscriptions Always Stay Well Protected How Commend Handles Cyber Security & Vulnerabilities Discover how Commend prioritizes cyber security and keeps your systems protected. In this video, our Lead Security Architect explains: How to report vulnerabilities The process of vulnerability management and security notifications Our IEC 62443-certified secure development practices Internal and external security testing procedures How to stay updated NDAA/TAA Compliance Commend USA is pleased to confirm that its entire product portfolio is in full compliance with the National Defense Authorization Act (NDAA) and the Trade Agreements Act (TAA). Learn more Vulnerability Disclosure Policy The Commend Security Advisory Program Commend International is very serious about the security of its products and services, and we greatly value the contribution of the security community. We have therefore implemented a coordinated process for disclosing security vulnerabilities. All customers and security professionals are invited to participate and register for the Commend Security Advisory Program. Learn more World's first Intercom Company IEC 62443 certified Certified to IEC 62443 Secure Product Development Lifecycle assessed and monitored according to IEC 62443-4-1. Learn more Cyber Security begins at home ISO 27001 Information Security Management At Commend, we put all our efforts to provide customers with the best cyber security possible. Learn more Security for Products and Applications All-around Cyber Defense The global security-specific hardening of local and cloud-based Commend systems spans several basic levels. Learn more How does it Work? Privacy and Security by Design The basic principle is easy: providing the best possible protection of both transferred data and ‘stationary’ data against unauthorised access in order to ensure the availability of products and services. Commend products are always designed, developed and incorporated in customer solutions in accordance with these security criteria. Learn more Add-on service Active Device Management A new set of services offered by Symphony Cloud , designed to provide advanced device management capabilities, including automatic firmware updates, active monitoring and much more. Learn more Keep your system up-to-date and secure Upgrade Subscriptions Ensure that you always use the latest software, which reduces maintenance and support costs for both the customer and the service provider. Learn more 10 Recommendations for Risk Assessment We recommend carrying out a risk assessment before planning and installation. 10 Recommendations Contact us Want to learn more about Cyber Security and system hardening at Commend? Simply get in touch with us. Download Documents, Guidelines, Certifications,... on the topic of Cyber Security Cyber Security and Cyber Defense Get Expert Cyber Security Insights Discover how collaboration across the product supply chain enhances cybersecurity for your Commend system. Learn about potential risks, effective measures, and best practices to safeguard your devices, services, and network infrastructure. Download this essential cybers ecurity whitepaper for expert advice and guidelines.
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Commend France Honored at “Nuit de la Sécurité Globale” in Paris
Leading the way in innovation, making voices heard : Commend is once again setting international standards in security communication solutions. After our success at ISC West 2025 in Las Vegas, where Commend Americas won the SIA New Products & Solutions Award for Ivy Live Translation, and the winning of a British Security Award this year by Commend UK for Ivy in the category Best Use of Technology, we are proud to announce another milestone: Commend France has been recognized at the “ Nuit de la Sécurité Globale ” in Paris, an event celebrating the most innovative solutions in global security. Commend France received the award for our pioneering solution, AI Cleans Voice from Noise , which uses AI-driven technology to suppress background noise and enhance voice clarity in intercom systems. This recognition highlights the successful application and international impact of Commend solutions in the global markets. We extend our heartfelt congratulations to David Saillant and the entire Commend France team for this well-deserved achievement.
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Salzburg Business Run Charity Challenge 2025
This year’s Salzburg Business Run Charity Challenge , launched in 2018 in Salzburg by Commend together with SKIDATA , achieved another record in its eighth year. The initiative transforms employees’ running kilometers into donations for charitable causes. With remarkable dedication, 647 participants from 30 teams covered an incredible distance of 152,819 kilometers over three months. Their athletic effort translated into a new record donation of €46,294 for Verein JoJo , supporting children from families affected by mental health issues in Salzburg. Nearly 70 colleagues from Commend formed our team and contributed to this success with athletic determination and strong teamwork. Congratulations to this year’s winning teams, recognized for achieving the highest average distance per participant: Bio-Nahrungsmittel Produktions- und Handels GmbH – 1st place ( 553.42 km per participant ) Industriellenvereinigung Salzburg – 2nd place ( 462.91 km per participant ) STEPA Farmkran Gesellschaft m.b.H. – 3rd place ( 356.78 km per participant ) The award ceremony and donation handover to Verein JoJo recently took place, as tradition, at Commend International , bringing together representatives from all participating teams.
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Technology that never stops growing
Technology often becomes outdated within years, but Commend has taken a different approach. With our Evergreen Technology philosophy, we ensure that intercom and communication systems remain reliable, secure, and continuously up to date for years or even decades. At the core of this concept are three principles: Regular software updates extend the life of installed systems by introducing advanced innovations. AI Cleans Voice from Noise , which filters background sounds to deliver crystal-clear conversations even in loud industrial environments, is available for all Symphony MX devices with the latest update. Exceptional backward compatibility . Our new adapters allow new modules to replace those in long-serving installations – from emergency call points to ticketing machines – without reconstruction. This enables our customers to benefit from features like AI and cloud connectivity without replacing their entire system. Sustainable product design ensures that every solution follows a “ Privacy and Security by Design ” approach, complying with international standards such as ISO/IEC 27001 and EN/IEC 62443-4-1 . This combination of technical continuity and cybersecurity resilience offers lasting investment protection and reduced environmental impact. By extending lifecycles instead of replacing systems, Commend’s Evergreen Technology embodies long-term sustainability in secure communication.
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Project Consulting Commend Türkiye
Project Consulting How can we help you? Your ideas. Your requirements. An overall solution. Are you looking for assistance with a new project? Do you have a technical question or need help in deciding how to expands your existing system? Contact us to take advantage of our comprehensive range of services. If you are on the lookout for an individual security/communication solution We provide individual advice on finding the best security and communication solution to suit your requirements. We will work with you to develop a plan for your individual system solution. You can take full advantage of our long-standing experience resulting from more than 150,000 installations worldwide. We will support you all the way in implementing your solution, taking care of the individual steps. Users will receive full training from our experts to ensure your system will run smoothly and is used to its full potential. Of course, we also provide a wide range of system maintenance and servicing options, as well as technical support whenever you need it. If you intend to extend your existing system Uncompromising backward compatibility is a hallmark of our systems. It allows for extending existing legacy systems with latest technology, even enabling full networking of sites running different systems. We provide assistance in planning and installing extensions and take great care to ensure long-term economical efficiency. If you need a custom station or software We design and manufacture intercom stations and emergency call points according to your requirements – whatever these are (Features, Material, special Size e.g. for existing back boxes). We write special software for ComWIN and the Intercom Client, browser interfaces, ... We programme interfaces to other systems. Learn more about our Customized Solutions Support Constant availability is essential in security and communication systems. You can rely on us being there whenever you need assistance. Our worldwide technical teams are standing by to provide telephonic or on-site support at any time, quickly and reliably. Contact us Training Sign up for our expert training course and become a Commend System Professional. Your local Commend Partner will be glad to provide further details on our course schedule. Training area Software & Documentation Leverage our on-line knowledge base as an extensive reference to find answers to your questions. Here you have access to important information about our systems, from installation instructions to hints on how to optimise your configuration and download links to current software versions. cLibrary 23 Sales Organisations worldwide Always there, wherever you are America – Europe – Africa – Middle-East – Asia/Pacific
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10 Recommendations | Risk Assessment Guide
We recommend considering the following points when conducting a risk assessment Risk Assessment Cyber Security Security requirements and objectives , e.g., function-specific and non-function-specific system requirements System or network architecture and infrastructures , e.g., using a network map and component plan that show how assets are configured and interconnected Services and applications , including data and protocols, e.g., applications with particularly sensitive data Processes regarding data processing , including input and output parameters, such as business processes, computer operating processes and application operating processes Dependencies between applications and processes , e.g., processing of particularly sensitive data Impact assessment , e.g., identification of consequences in case of loss of sensitive data, model-assisted threat analysis, etc. Technical measures , e.g., selection of suitable security components, such as firewalls, intrusion detection systems, or physical and logical access control systems Organisational measures , e.g., business continuity management and desaster recovery management Government laws and regulations pertaining to minimum security control requirements Documented or informal policies, procedures and guidelines For further information, please refer to Information Systems Audit and Control Association, ISACA ( www.isaca.org ) or the corresponding ISO standard for Risk Management in IT Systems ISO 27005. Cyber Security
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All-around Cyber Defense | Secure Communication Systems
All-around Cyber Defense for Products and Applications Commend Defense In-Depth-Strategy Cyber Security Commend Defense In-Depth-Strategy is based on the principle of ensuring IT security in all areas (environments, design, implementation and integration) to eliminate vulnerabilities and attack vectors. In practice, this means: IEC ISO 27001:2022 certified , company-wide information management system ( Learn more ) World’s first Intercom company certified to IEC 62443: Tested and certified by globally recognized cyber security certification service provider TÜV SÜD Commend development teams develop and implement secure communication and automation solutions in accordance with the IEC 62443 Part 4-1 ( Learn more ) Use of secure standard Internet protocols: TLS and SSH data transfer security for HTTP and MQTT Secured SIP network access via 802.1x auth and 802.1q VLAN connections Use of secure cryptography by default: Encrypted, login-protected communication via Commend signed device certificates Commend Public Key Infrastructure (PKI) as a basic ‘Root of Trust’ (for generating and signing of device and application certificates) to ensure mutually login-protected, encrypted communication Security-focussed development processes: Multi-level monitoring and testing Regular test cycles before product releases and after updates Vulnerability monitoring and disclosure policy: Pen tests by external security testing bodies or ethical hackers Coordinated processes for reporting and disclosing vulnerabilities Commend Security Advisory Program: summaries of notifications, affected products, software updates, workarounds or mitigation, change log, etc. The global security-specific hardening of local and cloud-based Commend systems spans several basic levels: Devices Data Applications Platform Device Security Physical access protection Vandal-resistant Video Intercom stations (with camera) Tamper detection via electromechanical contact USB and port debugging protection Access Control Systems Secured network access 802.1q VLAN standard (network segmentation) 802.1x secured login Commend IP Secure Connector (automatic network cut-off in case of manipulation) Terminal device security Offline capability, includes SIP call and door call functions Unique system login credentials for each individual device SSH remote maintenance functions disabled by default SHA and BCRYPT salted passphrase, encrypted access credentials Back to overview Data Security Data transfer protection Encrypted, login-protected communication settings TLS v1.2+ used exclusively with Secure Cipher Suites (> 128-bit) X.509 ECC NIST P-384 Commend device certificates Protection of stored data Use of MS Azure for database and data storage via PaaS Secured access to Azure data storage via device-specific SAS tokens Powerful 256-bit latest-generation AES data encryption SHA and BCRYPT salted password hashes (> 256-bit) Back to overview Application Security VirtuoSIS application security Offline capability, includes SIP call and door call functions Support of multiple instances: enables service redundancies as an emergency fallback solution Application security for devices Offline capability, includes SIP call and door call functions Enforced change of default login credentials upon first login Password minimum requirements: 12 characters Detection of brute-force login attacks Secured network ports Back to overview Platform Security Cloud platform-security OAuth Identity and Access Management (IAM) Azure Security Center Monitoring Azure KeyVault Secrets Management Azure Storage Service Encryption (SSE) Database Transparent Data Encryption (TDE) Open source and vulnerability management Use of proven de-facto standard libraries for logins and encryption Contribution to open source applications (e.g., Asterisk, BareSip, Mosquito, Wireshark) Continuous vulnerability scanning and monitoring Commend Security Advisories Secure default Internet protocols with focus on compatibility and security Back to overview
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Infrastructure Options – From On-Premise to Cloud
Infrastructure Options On-Prem? Cloud? Combination? No Server? The Choice is Yours Symphony Platform You can choose between a purely cloud-based infrastructure, servers that are hosted on site or in the data centre, or you can combine and use both. Depending on size and requirements, a solution with Symphony Mesh and without servers is an additional option. The choice is also available for existing systems. Our customers know and appreciate the Commend Evergreen technology, which enables them to connect their systems to the latest technology and operate them on the latest infrastructure. Symphony Cloud On-Prem Mesh Bridge Overview in 60 seconds The Future of Intercom Symphony Cloud Our cloud-based solution platform is built on highly scalable cloud infrastructure, powerful software and extensive features, with the clear aim of harnessing the power of current and future cloud services incl. AI. Symphony Cloud offers the right service for every size and requirement. Solutions can be purely cloud-based or combined with on-prem servers. Current Cloud Services Device and System Management Mobile Client with Apps for iOS and Android Web Client for Browsers incl. Control Desk Features Ivy – Virtual Intercom Voice Assistant Learn more Reliability in-house Symphony On-Prem With Commend VirtuoSIS, the world’s first completely software-based Intercom server, our solutions integrate seamlessly into the flexible, dynamic world of virtual IT environments (VMware vSphere, Microsoft Hyper-V and Nutanix Acropolis) and is at the core of our hardware servers S3/S6 , where they bring all their benefits and technical talents to bear: ultimate functionality and business-critical high availability, the central hallmarks of Commend solutions. On-Prem Features Extensive options and functions for control desk management (hardware and software solutions) The whole world of interfaces, integration possibilities, controlling and automatisation – Integration Zone All data is kept on the customer’s premises (or in their data centre) Cloud services can be used with Symphony Bridge Comes with the feature set of more than 50 years of development and experience About VirtuoSIS Autonomous and intelligent Symphony Mesh Commend devices of the latest “Symphony MX” and “Symphony BF” generation come with enough built-in intelligence to make a server unnecessary. Networked in free direct interplay, they form an intelligent autonomous communication network (registrarless) that is cost-efficient and ideal for smaller-sized applications. Extensive Commend Intercom functionality provides features from call answering and forwarding to video, remote control, Unified PA, redundancy and others. These make it easy to custom build solutions to support operational and security-critical applications and processes. Especially the unique so-called “action sequences” allow Commend IP devices to be programmed for functions and controls that would normally require a fair amount of server intelligence. Symphony Mesh Details A powerful connection Symphony Bridge The Bridge opens the world of on-premise solutions to Symphony Cloud services such as mobile iOS and Android clients or the Web Client that provides convenient call management in a browser window. Combining both architectures enables all-new solutions that bring together the best of both worlds. Nowhere does innovation progress at a faster pace than in the Cloud. We have some great things planned, with our next Symphony services already in the works or being evaluated in selected pilot studies. With Symphony On-Prem and Symphony Bridge access to this world of new possibilities is just a click away. Learn more