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About Commend Australia
Trusted. Communication. Always. COMMEND AUSTRALIA MELBOURNE – SYDNEY About us At Commend Australia , our focus is on delivering advanced communication and security solutions tailored to the unique needs of industries such as: Critical Infrastructure Healthcare Transport & Infrastructure Government Smart Cities Parking We provide robust intercom solutions, secure access control, and integrated communication platforms that enhance safety, efficiency, and operational effectiveness. With a commitment to innovation and customer satisfaction, we ensure that our solutions seamlessly integrate into existing systems, offering long-term reliability and support for critical environments. No matter your communication or security requirements, our team is dedicated to delivering Commends hallmark commitment to customer satisfaction. From initial consultation to customised solutions and ongoing support, we’re here whenever and wherever you need us. Communication is a Powerful Tool We want to package and deliver this in a way that makes a real difference to our customers Why Commend Commend at a Glance Traditional yet always at the forefront of innovation: this has been Commend's pedigree for 50 years. Dedicated to a corporate culture rooted in family values‚ and driven by a shared commitment to helping people with superior communication products. Since its founding in 1971, Commend has grown from a small family business into a globally recognised provider of Integrated Intercom Systems. Today, our best-in-class solutions help to ensure the protection of people, buildings and assets throughout the world . Integration of Commend Intercom Solutions has been highly successful in many industry sectors. Intercom stations, modules and servers for integration of speech, image and data can be found in control rooms throughout the world, providing enhanced security. Solutions range from help and emergency call points for transport solutions to barrier controls for car parks and lift communication for buildings. They serve people in iconic buildings such as the Shard (UK) or Mol Tower (HUN); throughout the London Underground Network (UK); in universities and schools; in production facilities; on ships and oil rigs; in refineries; airports; hospitals; car parks; tunnels, and many other environments. Go to the solutions Think globally, act locally 1971 Founded in Salzburg, Austria 60+ Operating in more than 60 countries worldwide 250+ Employees at the Development and Production site in Salzburg 550+ Employees worldwide in the entire Commend Group 23 Sales Organisations worldwide Americas – Australia – Austria – China – Croatia – Dubai – France – Germany – Hungary – India – Israel – Italy – Kazakhstan – Malaysia – Netherlands – Poland – Singapore – Slovakia – Spain – South Africa – Sweden – Switzerland – Turkey – United Kingdom Get in Contact More than 50 Years Experience Since its founding in 1971, Commend has grown from a small family-owned business into a global leader in Integrated Intercom Systems. Today, our unique solutions help to ensure the protection of people, property and valuables throughout the world. Commend Intercom Solutions have proven highly successful in many industry sectors. Learn more about the History of Commend 100% Quality Designed and Made in Austria Take a look at the standards to which our Research & Development and Production work to ensure 100% Quality Made in Austria. Learn more about R&D and Production
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Project Consulting Commend Austria
Project Consulting How can we help you? Your ideas. Your requirements. An overall solution. Are you looking for assistance with a new project? Do you have a technical question or need help in deciding how to expands your existing system? Contact us to take advantage of our comprehensive range of services. If you are on the lookout for an individual security/communication solution We provide individual advice on finding the best security and communication solution to suit your requirements. We will work with you to develop a plan for your individual system solution. You can take full advantage of our long-standing experience resulting from more than 150,000 installations worldwide. We will support you all the way in implementing your solution, taking care of the individual steps. Users will receive full training from our experts to ensure your system will run smoothly and is used to its full potential. Of course, we also provide a wide range of system maintenance and servicing options, as well as technical support whenever you need it. If you intend to extend your existing system Uncompromising backward compatibility is a hallmark of our systems. It allows for extending existing legacy systems with latest technology, even enabling full networking of sites running different systems. We provide assistance in planning and installing extensions and take great care to ensure long-term economical efficiency. If you need a custom station or software We design and manufacture intercom stations and emergency call points according to your requirements – whatever these are (Features, Material, special Size e.g. for existing back boxes). We write special software for ComWIN and the Intercom Client, browser interfaces, ... We programme interfaces to other systems. Learn more about our Customized Solutions Support Constant availability is essential in security and communication systems. You can rely on us being there whenever you need assistance. Our worldwide technical teams are standing by to provide telephonic or on-site support at any time, quickly and reliably. Contact us Training Sign up for our expert training course and become a Commend System Professional. Your local Commend Partner will be glad to provide further details on our course schedule. Training area Software & Documentation Leverage our on-line knowledge base as an extensive reference to find answers to your questions. Here you have access to important information about our systems, from installation instructions to hints on how to optimise your configuration and download links to current software versions. cLibrary 23 Sales Organisations worldwide Always there, wherever you are America – Europe – Africa – Middle-East – Asia/Pacific
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Intercom & PA
Inform, respond, intervene Intercom & Public Address In today's business world, fast and efficient communication channels are crucial. Whether in hospitals, schools, production facilities or office buildings, the need to exchange information in real time is omnipresent. Every word counts Intercom systems ensure efficient, secure and reliable communication and offer considerable added value for organisations with their benefits - from user-friendliness to flexibility and integration. The combination of voice, data and video transmission makes it possible to respond quickly to potential threats. For this reason, we continue each day to work on solutions which are better and simpler but which at the same time open up new possibilities. Solutions The ideal supplement To optimise internal processes and respond better to unexpected situations public address solutions are the perfect complement : secure, simple and straightforward. The systems ensure that important messages reach everyone quickly, even in noisy or crowded environments. Whether it's coordinating teams, issuing emergency alerts or providing general information, public address systems help optimise operations and promote a safer, more organised environment. A Commend solution that is customised to your needs offers numerous advantages. The benefits range from increased efficiency and better communication to a significant improvement in security measures. System Compatibility Commend supports various public address technologies, including IP-based systems. This makes it easy to connect existing systems or implement new solutions. Centralised Control Integration takes place via a central control unit that manages both the intercom and public address functions. Automated Announcements Automated announcements can be made in real time, which is particularly important in emergency scenarios or for evacuation-related information. Simple Operation The user interface is intuitively designed so that operators can switch between functions quickly and efficiently without getting lost in complex menus. Increased Efficiency Centralised control makes the management of communication and public address more efficient. Employees spend less time operating different systems. Safety Optimisation In emergency situations, fast and clear communication is crucial. The integration makes it possible to make immediate announcements in dangerous situations and to inform employees and visitors. Flexibility and Adaptability The systems can be customised to the specific needs and requirements of a facility. Whether in an industrial park, a hospital or a public transport system - the solutions are scalable. Cost Efficiency A Commend solution minimises maintenance costs, reduces the need for new hardware purchases, optimises daily operations and reduces operating costs.
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Upgrade Subscriptions
Upgrade Subscriptions Keep your system up-to-date and secure Upgrade Subscriptions ensure that you always use the latest software. This guarantees that your systems are state of the art, which reduces maintenance and support costs for both the customer and the service provider. With an Upgrade Subscription, you benefit from additional services to unlock the maximum performance of your Commend systems and avoid downtime. Why upgrades are important With each new software version, current security features are developed and security gaps are closed. More information about Cyber Security Watch the video expaining why updates are important THE ADVANTAGES OF AN UPGRADE SUBSCRIPTION ENHANCED SECURITY Regular upgrades make your system safer. REDUCED COSTS Less downtime in a more stable system. ADDITIONAL FUNCTIONALITY Access to all new features as soon as they are released for more efficiency. PLANABILITY Upgrades can be planned to perfectly match your operational workflows and expenses are also transparent and planable – no unexpected costs. SIMPLE EXPANSION Adding new clients or modules becomes much easier with a system that is up to date. Upgrade Subscriptions are available in 1, 3, or 5 year increments, for VirtuoSIS and/or STUDIO . The model shows the costs over time with an Upgrade Subscription compared with purchasing a single software upgrade each year. An Upgrade Subscription comes with extensive advice and support from our team like yearly inspections, support hours and calls, as well as hardware replacements. To which extent, that depends on the agreement. Want to find out more? Download our solution folder on Upgrade Subscriptions here for free: DOWNLOAD FROM NOW ON ALWAYS BE UP TO DATE Designed with our customers in mind, these comprehensive, cost effective Upgrade Subscriptions provide a high level of technical support and ongoing value. Whether you are a new customer, starting a major project, or upgrading an existing installation, our team can support yours to maximize results and efficiency. Please let us know if you would like any further details or discuss how we can assist! Get in touch Our goal is to ensure that not only the new ones, but all existing systems are up to date and therefore we offer a special upgrade subscription deal to long-term customers: If you have an existing system installation and sign up for a five year upgrade subscription, the first upgrade from any VirtuoSIS, Studio, or ComWIN version in order to be up to date is free. We reserve the right to stop this promotion at any time with 12 months’ notice.
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Access Control & Alarm
Maximum safety and comfort Access Control & Alarm Advanced Security Intercom offers modern building assistance for access control, visitor management and company-wide information transmission via a seamless platform. Commend intercom terminals are versatile devices for QR code registration, access control, info points and classic intercom functions. Modern, comfortable, safe A broad portfolio of intercom devices (including flexible OEM modules) guarantees the perfect addition in access areas. QR code, cameras and access readers (RFID, BLE, NFC) can be integrated into the intercom device or used separately. Standard IT interfaces seamlessly connect other security and building management systems, such as access management systems, with the assistance system on a standardised platform. This 'one-platform' solution ensures perfect speech intelligibility despite a wide range of ambient noises, so that every word is understood immediately and problems are solved quickly. Rapid assistance in a crisis Rapid assistance is crucial in the event of a crisis, as is the alerting of intervention forces and those responsible for crisis response. However, it is only possible to provide the right help depending on the situation if the situation can be determined on site. What is the point of raising the alarm if nobody knows what is actually going on? The only solution is communication. Commend's resilient and proven NGRS solutions support every phase of crisis management. From rapid alerting and secure situational awareness to targeted emergency response and support for crisis teams and intervention forces. Commend communication systems support organisations by providing a highly intelligent way of triggering alarms and warning those affected of danger.
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Legal & Imprint
Legal & Imprint COMMEND AUSTRALIA INTEGRATED SECURITY AND COMMUNICATION SYSTEMS PTY LTD Unit 9 / 38 Corporate Boulevard 3153 Bayswater, VIC Australia Tel. +61-3-9729-3700 Fax +61-3-9755-2723 E-mail office@commend.com.au Home www.commend.com.au Privacy Policy Legal & Imprint Commend International GmbH
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Professional Services
Professional Services LET OUR EXPERTS HELP SO YOUR SYSTEM IS DEPLOYED QUICKLY, EFFICIENTLY, AND MOST RELIABLY. Designed with our customers in mind, these comprehensive, cost effective Professional Services provide a high level of technical support and ongoing value. COMMEND Service Level Agreement (SLA) System configuration backup Prioritised tech support Remote updates for your software version Covering all Commend products More about SLA COMMEND Programming Services (CPS) Pre configuration & detailed documentation Factory Acceptance Testing (FAT) Remote support & technical assistance More about CPS Test-E-Mail COMMEND Technical Training E-Learning platform In-house training On-site training More about Trainings COMMEND SERVICE LEVEL AGREEMENTS (SLA) The Commend Service Level Agreements (SLAs) have been designed to provide ongoing support for all Commend systems and clients. Effectively and efficiently responding to ongoing requirements while keeping systems updated within the installed version. SLA Benefits Firmware updates to the latest supplied version Remote support and technical assistance on demand Commend system and backup management including documentation Immediate response time & efficient technical support Covers all Commend products Included in SLA Direct call-in number & e-mail support as per your requirements Top of queue with 2 hour response time during business hours Dedicated technical support with remote access Firmware & Software updates within supplied version Upgrade license included Back-up of system configuration files Annual System health check COMMEND PROGRAMMING SERVICES (CPS) Configuring systems to meet customer’s requirements. Optimising the system for plug and play operation - setting up call routing, input-output actions, individual device labelling, call transfers, interfaces and integrations. Full system backup kept secure for future expansions and changes. Comprehensive set of product manuals and project specific documentation provided. Tech Support One year SLA with technical support provided with every pre-configured system Specialised remote support for technicians Pre-Configuration Programming Commend System(s) pre-configured to meet the customer’s requirements Complete system backup stored in secure location In-house Factory Acceptance Tests (FAT) with Quality Assurance (QA) signed off by project engineer Benefits Peace of mind that the system will be pre-configured to meet your requirements & timeline Plug and play capability reducing on-site commissioning time COMMEND TECHNICAL TRAINING The Commend Academy provides Commend clients with up to date and concise technical training on the Commend solutions and products range. With Commend’s new Polygon E-learning platform, an annual subscription allows technicians to become certified via our interactive E-learning platform. Technicians now have the ability to stay up to date with lastet new product and technology launches. Plus, upon certification, technicians gain access to the training modules and documentation anytime. For In-house & On-site technical training, please contact our office office@commend.com.au For more details and to register, please visit our Training Area . ON DEMAND TRAINING If you want flexibility and to decide for yourself when, where and how you learn, then Training on Demand is exactly the right thing for you. The acquisition of advanced technical skills requires specific education or training, often with a hands-on learning component and many advanced topical elements. This form of learning is a method based on modules. Content from classic classroom training is taught in the original learning environments with manufacturer's documentation and exercise units in manufacturer-monitored quality. Certified Commend Module Training Dealer Specific Training Project Specific Training Certified Commend Training System Configuration Training End User Training For booking and further information please contact us. Contact
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Project Consulting Commend Australia
Project Consulting How can we help you? Your ideas. Your requirements. An overall solution. Are you looking for assistance with a new project? Do you have a technical question or need help in deciding how to expands your existing system? Contact us to take advantage of our comprehensive range of services. If you are on the lookout for an individual security/communication solution We provide individual advice on finding the best security and communication solution to suit your requirements. We will work with you to develop a plan for your individual system solution. You can take full advantage of our long-standing experience resulting from more than 150,000 installations worldwide. We will support you all the way in implementing your solution, taking care of the individual steps. Users will receive full training from our experts to ensure your system will run smoothly and is used to its full potential. Of course, we also provide a wide range of system maintenance and servicing options, as well as technical support whenever you need it. If you intend to extend your existing system Uncompromising backward compatibility is a hallmark of our systems. It allows for extending existing legacy systems with latest technology, even enabling full networking of sites running different systems. We provide assistance in planning and installing extensions and take great care to ensure long-term economical efficiency. If you need a custom station or software We design and manufacture intercom stations and emergency call points according to your requirements – whatever these are (Features, Material, special Size e.g. for existing back boxes). We write special software for ComWIN and the Intercom Client, browser interfaces, ... We programme interfaces to other systems. Learn more about our Customized Solutions Support Constant availability is essential in security and communication systems. You can rely on us being there whenever you need assistance. Our worldwide technical teams are standing by to provide telephonic or on-site support at any time, quickly and reliably. Contact us Training Sign up for our expert training course and become a Commend System Professional. Your local Commend Partner will be glad to provide further details on our course schedule. Training area Software & Documentation Leverage our on-line knowledge base as an extensive reference to find answers to your questions. Here you have access to important information about our systems, from installation instructions to hints on how to optimise your configuration and download links to current software versions. cLibrary 23 Sales Organisations worldwide Always there, wherever you are America – Europe – Africa – Middle-East – Asia/Pacific
Page
Upgrade Subscriptions
Upgrade Subscriptions Keep your system up-to-date and secure Upgrade Subscriptions ensure that you always use the latest software. This guarantees that your systems are state of the art, which reduces maintenance and support costs for both the customer and the service provider. With an Upgrade Subscription, you benefit from additional services to unlock the maximum performance of your Commend systems and avoid downtime. Why upgrades are important With each new software version, current security features are developed and security gaps are closed. More information about Cyber Security Watch the video expaining why updates are important THE ADVANTAGES OF AN UPGRADE SUBSCRIPTION ENHANCED SECURITY Regular upgrades make your system safer. REDUCED COSTS Less downtime in a more stable system. ADDITIONAL FUNCTIONALITY Access to all new features as soon as they are released for more efficiency. Service Level Agreement (SLA Our Offering PLANABILITY Upgrades can be planned to perfectly match your operational workflows and expenses are also transparent and planable – no unexpected costs. SIMPLE EXPANSION Adding new clients or modules becomes much easier with a system that is up to date. FROM NOW ON ALWAYS BE UP TO DATE Designed with our customers in mind, these comprehensive, cost effective Upgrade Subscriptions provide a high level of technical support and ongoing value. Whether you are a new customer, starting a major project, or upgrading an existing installation, our team can support yours to maximize results and efficiency. Please let us know if you would like any further details or discuss how we can assist! Get in touch
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Commend Australia Academy
Commend Academy Training and Certification The Commend Academy offers customers, resellers and integrators up-to-date and compact technical training on the entire Commend technology world - from Mesh, On-Prem to Cloud only systems. In a wide range of interactive, practice-oriented workshops and personal consultations, a team of well-trained professionals provide their extensive knowledge in the various aspects of the business. The catalogue of opportunities to improve one's knowledge ranges from basic trainings on specific products, technologies and solutions to workshops for advanced users and expert seminars on a broad range of topics. Our Offering Our Training Offering E-Learning Training Learn on your schedule, choose from our online courses on Polygon and improve your skills and knowledge about our systems Register In-House Training In-House training available with access to demo equipment for hands-on experience. Please contact us to create an individual offering for you. Contact On-Site Training On-site training available as per your project or individual requirements. Please contact us to create an individual offering for you. Contact