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Terms and Conditions
Commend Österreich GmbH General Terms of Delivery General Terms of Delivery June 2023 Download
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Training Terms and Conditions
Terms and Conditions for Trainings Back to Training Overview Commend Österreich GmbH General Terms and Conditions for Training Courses 1. Registration Registrations will be processed in the order in which they are received. Registrations are binding. Commend Österreich GmbH will accept registrations, re-bookings and cancellations submitted in writing (sent by post, fax or e-mail) or in person. Minimum and maximum numbers of participants apply to the trainings offered. After receiving the registration, we will send a reservation confirmation for the respective course - the registration is binding. As soon as the minimum number of participants has been reached - latest after the closing date for registration - we will inform the participants about the training. If the event can not take place, we will send an event cancellation. We therefore recommend that you do not make any paid travel arrangements before the course is confirmed. 2. Scope of Offer The offer extends to the services listed in the programme. Any additional expenses will be charged separately. 3. Attendance Fee The attendance fee is to be paid in advance (before the start of the training course). 4. Cancellation Cancellations will only be accepted in writing (sent by post, fax or e-mail). In case a registered participant is unable to attend the scheduled training course, the following cancellation conditions apply: Cancellation up to 30 calendar days before the course's start date (as per receipt stamp): free of charge Cancellation 30 calendar days before the course's start date (as per receipt stamp): 50 % of the attendance fee will be charged Cancellation on or after the course's start date (as per receipt stamp): the full attendance fee will be charged However, if another participant can be named who matches the target group for the course and is willing to pay the attendance fee, the originally registered participant will incur no charges. Cancellations in the event of a participant’s unforeseen illness require the submission of a doctor’s certificate. 5. Changes of the Training Programme Schedule / Cancellations Since our training courses are planned a long time in advance, changes to the training schedule for organisational reasons cannot be ruled out. Whether a course can be held depends on reaching the required minimum number of registrants. Commend Österreich GmbH therefore reserves the right to change course agendas or dates, assign different course trainers or cancel scheduled courses. Each registrant will be notified in advance of any organisational changes. In case a course is cancelled due to the illness of a trainer or another unforeseen event, this excludes any entitlement to the course being held. No claim for damages or other claims against Commend Österreich GmbH may be derived from such an event. This also applies to Commend’s re-scheduling of course dates at short notice. If a course is cancelled by Commend Österreich GmbH, any pre-paid attendance fees for the course in question will be refunded. Commend Österreich GmbH will not accept any liability for printing or spelling errors in its publications or on its Internet pages. 6. Confirmation of Attendance Upon completion of the course, every participant will receive a written confirmation or certificate documenting their attendance. 7. Course Material, Software In some courses, participants will be provided with written course material or software, which will be handed out prior to or during the course; this is included in the attendance fee, unless stated otherwise. The course material and software provided by Commend Österreich GmbH may only be copied and transferred for company internal training purposes and must not be sold or made available to the public. 8. Training Courses at Client’s Site In case a course is to be held at a client’s site, the client agrees to provide the required infrastructure and equipment; otherwise, additional costs may be incurred. 9. Rescheduling Clients who reschedule a training course will be charged for any costs resulting from the rescheduling. 10. Liability Commend Österreich GmbH will not accept any liability for the personal belongings of course participants, including the course material provided. Any claims against Commend Österreich GmbH resulting from the application of knowledge acquired from Commend Österreich GmbH shall be excluded. 11. Data Protection The protection of your privacy is important to us. Therefore, we treat your personal information confidentially and in accordance with the law. Further information on the processing of your data can be found in the Privacy Policy . Notice on Equal Treatment For easy readability, terms and designations are usually formulated in a gender-neutral manner. All training courses are, of course, open to registrants of both genders. Back to Training Overview
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Sustainability
Commend Austria Sustainability Sustainability is part of our DNA. Sustainability at Commend is not a trend — it’s part of our everyday reality. Trusted. Communication. Always. stands for much more than reliable communication: it reflects our deep sense of responsibility toward the environment, the climate, and future generations. Our goal: to conserve resources, reduce emissions, and help shape a livable future. Because true quality also means taking responsibility — today and for tomorrow. Below, you’ll find some examples of sustainability projects from within our company that put this commitment into practice. Beehives Green Energy E-Mobility Responsible Fruit Small Helpers, Big Impact There’s a gentle buzz across the Commend company grounds — quite literally. Our on-site beehives are a living example of how environmental awareness and business practices can go hand in hand. The bees not only play an active role in preserving biodiversity in our region, but also produce natural honey and beeswax. What began as a small passion project has now become an integral part of our sustainability strategy — because at Commend, environmental protection isn’t just a buzzword, it’s a lived responsibility. Natural. Local. Made with love. Green Energy Our rooftop photovoltaic system is a clear statement — for clean energy, for efficiency, and for a sustainable future. Because at Commend, innovation doesn’t start and end with our products — it also shapes how we work every day. A significant portion of our daily energy needs is covered directly on-site through solar power. The electricity generated flows straight into our infrastructure, powering processes, technologies, and innovation — while noticeably reducing our carbon footprint. In doing so, we are becoming less dependent on fossil fuels and actively contributing to climate protection. The use of renewable energy is a key pillar of our environmental strategy. Green energy. Clear commitment. E-Mobility with Intelligence From rooftop to road: At Commend, we use the solar energy we generate not only to power our infrastructure, but also to drive our mobility. Our electric vehicles are charged with energy from the sun — quietly, efficiently, and emission-free. In this way, we combine renewable energy with modern e-mobility and send a clear message in favor of holistic sustainability. Because for us, responsible action doesn’t stop at the building’s edge — it keeps moving, every single day. We place great emphasis on continuously optimizing our entire energy supply to ensure our contribution to climate protection is both effective and long-lasting. Because modern technology starts with clean energy. Responsible Fruit, Straight from Our Garden Yes, we really do have fruit trees — and they’re not just there for decoration. In summer, we harvest fresh fruit right outside our door — regional, untreated, and natural. No packaging, no long transport routes, and no barcode. At Commend, sustainability can be this simple and natural. With this small but meaningful initiative, we want to show that sustainable thinking doesn’t have to be complicated. Every tree, every piece of fruit stands for environmental responsibility, regional connection, and a more mindful way of working together. Our fruit trees don’t just bear fruit — they help grow a healthy company culture. Planted with care, harvested with responsibility.
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About Us
Commend Austria Headquarters at Salzburg Commend Austria & CEE Commend Österreich is an Austrian-based firm with offices in Vienna and Salzburg. Commend sells and markets systems for security and communication in Austria & CEE that meet the most demanding quality requirements. This includes software for the transmission of voice sound, images, and data signals. Speaking, listening, viewing, controlling and messaging: market trends in security and communication require comprehensive yet compact system solutions that cover the entire spectrum of latest-generation communication technology. COMMEND AT A GLANCE From its founding in 1971, Commend grew from a small family business into a large, globally recognised player providing Integrated Intercom Systems. Today, our unique solutions are installed for the protection of people, buildings and assets throughout the world. Integration of Commend Intercom Solutions has been hugely successful in many industry sectors. Intercom stations, modules and servers for integration of speech, image and data can be found in control rooms throughout the world for increased security . For example, help and emergency call points for transport solutions, controlling barriers in car parks and controlling lifts in buildings. Our solutions can be found in iconic buildings including the Shard (UK), Mercury Tower (RUS); throughout the London Underground Network (UK); in universities and schools; in production facilities; refineries, airports; hospitals; car parks; tunnels and many more. SOLUTIONS A wide range of solutions are available providing the ability to speak via Intercom anywhere to anywhere, both stand alone or fully networked solutions. Applications include: Building Security Car Parks Public Transport Town Centres Universities and Schools Hospitals Airports Prisons & Police Industry Oil & Petrochem Energy & Public Utilities Lifts Tunnels etc. Applications Intercom & Public Address Fast and efficient communication channels are crucial. Whether in hospitals, schools, production facilities or office buildings, the need to exchange information in real time is omnipresent. Details Access Control & Alarm Advanced Security Intercom offers modern building assistance for access control, visitor management and company-wide information transmission. Details Video Solutions Video surveillance is omnipresent and an integral part of modern security technology. It ensures an increase in both perceived and effective security. Details IT Services A comprehensive security concept, a functioning, state-of-the-art IT infrastructure, taking into account the GDPR, has become a basic requirement. Details COMMEND PRODUCTS AND SOLUTIONS ARE LONG TERM INVESTMENTS, BECAUSE THEY CAN BE EXPANDED AND UPGRADED. All of these industry sectors require absolute dependability in a variety of situations. Exceptional quality, state of the art design, reliability, commitment to longevity and product development, ensures that a Commend Intercom solution is a lifetime investment in communication and is why we remain the preferred choice among our customers. Our passion is your safety and security.
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Jobs
Join Team Commend Salzburg | Vienna We are sure you have already passed by Commend solutions multiple times in your life. Have you ever been travelling at Vienna Airport? Or skiing in Kitzbuehl? Did you ever ride a train in Austria? Where telephone, mobile phone, radio and internet as means of communication reach their limits, Intercom begins. We take care of it when communication has to function reliably in crisis situations and in everyday life - in countless environments: Buildings/lifts of all kinds, public areas and "smart cities", multi-storey car parks, industrial plants, ships and yachts, and many more. For technical and quality reasons, we don't provide standard solutions. The requirements of our customers are too specific for this. That's precisely why we are looking for exceptional people , who think "outside the box". People who develop solutions under these conditions require creativity and courage to identify solutions by deviating from standard procedures. Based on this principle, an exceptional corporate culture has developed since the company was established, which demands a lot of its employees, but promotes them by way of attractive and exceptional measures. Interested in working with us? Have a look at our current job vacancies Job Offers No open job position for you? Send your application BENEFITS HEALTHY SNACKS FURTHER TRAINING OPPORTUNITIES HOME OFFICE TEAMSPIRIT EXTENSIVE ONBOARDING FREE TEA AND COFFEE TEAMEVENTS CRISIS-PROOF COMPANY FITNESS ROOM (VIENNA) PROFESSIONAL EQUIPMENT SUN TERRACE GOOD PUBLIC TRANSPORT LINKS AND COMPANY PARKING LOTS FAMILY-FRIENDLY COMPANY INTERNATIONAL WORKING ENVIRONMENT FLEXIBLE WORKING HOURS ANIMAL-FRIENDLY COMPANY SHOWER ELECTRIC CARS E-FILLING STATIONS
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Team
We’d love to hear from you! Get in Touch Sales Austria You have a project, need consultation and/or a quote? Our local sales team will be happy to discuss your requirements. E-Mail Support Austria You have a technical issue and require immediate assistance? Our local tech support is here to help you promptly. Get Help Sales CEE You have a project, need consultation and/or a quote? Our CEE sales team will be happy to discuss your requirements. E-Mail Support CEE Do you have a technical problem and need support? Our CEE technical support is here to help you promptly. Get Help
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IT Services
The entire spectrum of IT IT & Security Solutions The internet has become an integral part of everyday business life. Digitalisation opens up new business models and growth opportunities for companies. At the same time, as an entrepreneur, you are also permanently exposed to risks such as data misuse, malware sent by email, theft of access data and much more. A comprehensive security concept, a functioning, state-of-the-art IT infrastructure, taking into account the GDPR, has become a basic requirement for all of us. You are aware of these dangers and requirements, but lack the necessary expertise and resources to ensure network and data security? Then you've come to the right place. We take care of all areas for you so that you can concentrate on your core business! From IT security and server/client solutions to complex interface issues, so that you can concentrate on your core business! Every company has individual needs, challenges and opportunities. Your IT solution must therefore be just as individualised. We believe that personal contact, respectful, trusting cooperation and continuity are important factors for success. Our experts take their time and work with you to develop the best concept for you, also taking future developments into account. After all, hardly any other sector is as fast-moving as the world of IT. This is the only way we can ensure that you and your employees enjoy using our solutions in the long term - and that is our ultimate goal. We look forward to your enquiry! +43 662 856221-882 Email Trust in our experience and vision! When it comes to physical device security, Commend looks back on more than 50 years of experience . With the introduction of the first purely software-based intercom server, we have also successfully entered the world of virtual IT environments and recently launched the first cloud-based intercom security platform. It is therefore a logical next step for us to support you as a reliable, trustworthy partner in the field of IT security. Range of services At Commend IT & Security Solutions, we cover the entire spectrum of IT - from project-related consulting services with or without hardware to long-term support for small to medium-sized companies. Complete Solutions As IT experts and system integrators, we offer comprehensive solutions: e.g. telephone connection, access control with camera or simple data processing for your employees, etc. We provide you with professional and manufacturer-independent advice on possible solutions and integrate products from well-known manufacturers (e.g. Commend, MiTel, Starface, ...) to round off your system. Network Technology We plan and realise the entire network infrastructure, whether LAN or WLAN, always together with our customers and taking into account the local conditions and requirements. For us, this also includes the renewal, improvement and optimisation of existing structures in order to guarantee the best performance for you. Workplaces Design and implementation of state-of-the-art workstations in your company. In addition to modern, flexible ‘in-house’ workstations, we also focus our expertise on the requirements of highly available home office solutions. Always with the aim of harmonising IT security (VPN, RDP) and functionality (IP telephony, online conferencing). Security Consultancy and creation of customised network security solutions. We take care of intelligent firewall systems, virus protection, customised access concepts and much more. We work together with renowned partners (e.g. Fortinet, Sophos, ...) to offer you the best solution for you. Server Conception and realisation of simple single servers, server clusters, virtual servers based on Windows or Linux, as well as cloud solutions. The realisation is always carried out according to customer wishes and requirements, under the premise of ‘best practice’ and taking future requirements into account. Telephony Despite a wide range of IP solutions, classic telephone systems and hybrid solutions, as well as intercom, are standard in many companies. We take over the planning, configuration and integration of telephony and intercom into the existing system. We use telephone systems from well-known manufacturers or our own Commend products. Maintenance Contracts (SLAs) By continuously monitoring, installing updates and monitoring data backups, we actively eliminate potential problems before they even arise. This enables our experts to recognise systemic bottlenecks at an early stage and avert faults and damage to your IT infrastructure. System Maintenance Maintaining and optimising the functionality of your IT infrastructure with the best individual support. Regularly checking and maintaining your system (installing patches, updates, updating anti-virus software, etc.) minimises sources of error and the risk of failure, thereby preventing loss of time and data. Documentation We are happy to take over the comprehensive documentation of your entire IT landscape (LAN, telephony, end devices, etc.), as well as the careful, ongoing maintenance of your data in the event of changes and updates. This gives you a constantly up-to-date overview, future investments can be planned sensibly and errors can be found and rectified more quickly in the event of a fault. Business Intelligence Your system continuously collects data in the background that can provide substantial added value. Utilise the information gained and gain a competitive advantage! We will be happy to work with you to design meaningful analyses and reports based on your data pool (SSRS, Crystal Reports) so that you can make well-founded decisions. Consulting Personal contact and dialogue is an essential success factor. We are happy to work with you to analyse your internal company processes and help you select suitable hardware and software. We support you in the introduction of new software (e.g. ERP, CRM) and in the procurement of suitable hardware in order to achieve a harmonious overall result. Let us tackle the problem together! Support For a quick response to your enquiry, please send us an e-mail with a brief description of your issue, including a screenshot of the problem. +43 662 856221-882 Email Remote Maintenance We are happy to help you with your IT enquiries or best practice advice. Please note that enquiries to our support team without a valid maintenance contract may be subject to a charge. We use Teamviewer or Anydesk for remote maintenance. DOWNLOAD TeamViewer remote client DOWNLOAD We work with products from well-known manufacturers Starface, Snom, Yealink, Gigaset, MiTel, Patton, Cisco, Grandstream, Hewlett Packard (HP), Lenovo, Apple, SOPHOS, FortiNet, Netgear, QNAP, Synology, UNIFI and others...
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Technical Support Commend Austria
Technical Support Commend Austria for your Intercom System Constant availability is essential in security and communication systems. You can rely on us being there whenever you need assistance. Please note: This is the support page for Austria and central Eastern Europe countries. For other countries, please visit this page . Technical Support FAQs When are the official support hours of Commend Österreich GmbH? When are the official support hours of Commend Österreich GmbH? Monday to Thursday: 9:00 - 12:00 and 13:00 - 16:00 | Friday: 9:00 - 12:00 Please send an enquiry to support(at)commend.at Where can I find technical documentation (data sheets, manuals, ...)? Where can I find technical documentation (data sheets, manuals, ...)? Our technical documentation is available free of charge in our online library ‘cLibrary Online’. You can create a user account and gain access to software, manuals, safety instructions and more. Please note that extended access to the cLibrary is reserved exclusively for customers, dealers and partners. cLibrary Online Where can I find software and firmware? Where can I find software and firmware? Our software and firmware are also available free of charge in our online library. cLibrary Online How can I expand my knowledge (training/education)? How can I expand my knowledge (training/education)? We will help you grow your knowledge systematically with certified trainings for increasing skill levels. Take a look at our wide range of training courses. Commend Academy What we offer: a. Webinar ‘Topology training’ (free of charge) - a free webinar takes place every year. b. ‘Basic Training’ classroom training (chargeable) c. Individual training (chargeable) on request. Please send an enquiry to training@commend.at d. e-learning platform (free of charge) - Commend provides an e-learning platform ‘Polygon/Litmos’ with interactive courses free of charge. Registration takes place via an invitation link. Please send an enquiry to support@commend.at To log in please visit our E-learning platform Can I contact technical support by telephone? Can I contact technical support by telephone? Our technical support can be reached by telephone during official support hours. However, it cannot be guaranteed that a support employee will always be available. To ensure an efficient process, please send your support enquiry to support@commend.at . A technician will contact you as soon as possible by e-mail or telephone. What happens if I ask the sales team for technical support? What happens if I ask the sales team for technical support? Our sales team will ask you to create a support ticket. If you already have an open ticket, please reply to the email from the ticket system. How can I create a ticket? How can I create a ticket? Please send your support request to support@commend.at What information should the ticket contain? What information should the ticket contain? a. Details of the affected project (location, components used, time of initial commissioning, ...) b. A description of the error that is as precise as possible (W-questions: Who? What? When? ...) c. The e-mail and telephone number of the technical contact person on site d. The configuration file (CCT) of the Commend server and backups of the Commend call stations e. If possible: Photos of the error image/display or screenshots of the configuration f. In case of network problems: Wireshark trace of the simulated error case How do I reply to a ticket? How do I reply to a ticket? Replying to a ticket is the same as replying to a normal e-mail message. Please do not change the subject, otherwise your replies will not be processed correctly in our ticket system. When is technical support free of charge? When is technical support free of charge? You are entitled to free technical support if an error occurs within the warranty period that was caused by Commend Österreich GmbH or in the event of problems that fall within the area of responsibility of Commend Österreich GmbH. When does our technical support become chargeable? When does our technical support become chargeable? Our technical support becomes chargeable as soon as fast response times or support services are required and there is no error on the part of Commend Austria. For price information, please refer to our current hourly rates. Support services a. Immediate telephone support (in case of urgency or imminent danger) b. Scheduled telephone support, remote control via Teamviewer c. Planned on-site tasks / on-site troubleshooting How does Commend deal with software and firmware errors? How does Commend deal with software and firmware errors? In the event of a software or firmware error in an old version, an update to the latest version is required. There is no entitlement to bug fixes for outdated software or firmware. Security updates, bug fixes, notes, restrictions as well as known problems are published for each release in our online library under Release Notes. These can be found with the respective product. cLibrary Online What is an error for Commend Österreich GmbH? What is an error for Commend Österreich GmbH? An error is a deviation from a norm, a standard or an expectation. It occurs when something does not work as intended or planned. Errors can occur in many contexts, for example a technical error, a programming error or a human error, etc. Commend Österreich GmbH distinguishes between the following types of errors: a. Erros in the responsibility of Commend Österreich GmbH - Manufacturing errors, e.g. a defective component, faulty production, ... - An incorrect configuration carried out by a Commend Österreich GmbH technician - False promises made by a sales representative of Commend Österreich GmbH b. Erros NOT in the responsibility of Commend Österreich GmbH - Distinction between error and missing feature. A missing feature is not an error. - Incorrect configuration by the customer or system integrator - Incorrect expectations of the customer - Failures and malfunctions after the product lifetime, e.g. with UPS systems or server hardware. How long are Commend products officially supported? How long are Commend products officially supported? In principle, all Commend products are officially supported by technical support. In the event of a hardware defect, however, only as long as the product is still in production. For discontinued products (production has ceased; no spare parts available) there only a support service is possible. No replacement for the affected product can be provided. Technical Support Form +43 662 856221 Call us Remote Help Download remote TeamViewer client
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Video Solutions
Customised, integrated solutions VIDEO MANAGEMENT Video surveillance is omnipresent and an integral part of state-of-the-art security technology. It ensures an increase in both perceived and effective security. It is not just a matter of simply switching on live images, but of sophisticated video-based security concepts that provide all relevant information fully automatically. Do you want to ensure maximum security in your company and are you interested in professional video management? We look forward to your enquiry! +43 1 7153079 Email Range of Services Success Story Trading partners Video Solutions Your individual requirements and wishes are at the heart of everything we do. We implement individual, integrated solutions with high-quality video analysis, with or without artificial intelligence (AI), to achieve the best result for you. From the initial consultation to final acceptance, professionalism and customer focus are of particular importance to us. You receive the best possible quality at an excellent price. Through our close partnerships with leading manufacturers such as Axis, Dallmeier, Hikvision, Milestone, Qognify (SeeTec), TKH-Security, etc., we ensure that you receive the optimum implementation for your desired product. We make sure that we always have the latest knowledge and all the necessary certifications. Put your trust in our experience and professional work in the field of video surveillance We are characterized by competence, reliability, customer orientation and forward thinking. Our employees have over 15 years of experience in video surveillance and IT solutions. Our knowledge is based on years of work on both the manufacturer and installer side, as well as the preparation of expert reports for courts and private individuals. We are happy to use our excellent contacts with leading manufacturers to your advantage. We realize our projects in an appreciative partnership between customer, installer and manufacturer. It is important to us to act professionally and customer-oriented along the entire value chain. Range of Services Professional advice and support Support in the implementation of customized solutions including firmware and software adaptations. We offer reliable recorder solutions with high-resolution cameras with a very good price/performance ratio for small and medium-sized companies. We pay attention to stability, smooth and high-quality images and simple operation. Special applications Solutions with thermal imaging cameras (thermal and thermographic cameras). Professional protection of property boundaries, measurement of the surface temperature of objects and alarms when temperature limits are exceeded. License plate recognition for access control (barrier openings, gate control, etc.), with metadata (vehicle parameters such as brand, color, type, etc. are recorded and facilitate the search), with statistics (from which region, when, how many vehicles?). Analysis tools High-quality video analysis solutions with top results and a drastic reduction in false alarms. Distinguish between people and vehicles and search for specific object parameters (color, size, etc.). Capture business and marketing data: People counting including heat maps and building occupancy detection (how many customers are in my store right now?), queue analysis and alerts when thresholds are exceeded. Demo positions Professional planning, specifications, performance descriptions, product tests and consulting. Live demonstrations of products and demo installations so that you can make your purchase decision on a sound basis. Interface integration Integration of video surveillance solutions via interfaces with other trades. Example: Automatic creation of delivery bills based on vehicle license plates. Fully integrated video surveillance and access control solutions. Record events with video on request and implement efficient processes. Training courses Training courses and workshops on the subject of video surveillance. The portfolio includes standard modules in the areas of technology, planning and sales. It is also possible to receive individual training courses. Failure protection Professional systems with failover functionality provide fully automatic redundancy if individual components fail. Maintenance Professional maintenance and excellent support both on site and remotely via secure and simple remote access with app, client software or via browser. Real-time monitoring Cameras as an extended eye. Simple solutions so that you have a perfect overview even in areas that are not visible. Solutions with the lowest possible latency to control machines and reliably monitor production processes in real time. Holzindustrie Maresch, Retz, Lower Austria Success Story Real-time process monitoring by modernizing the existing video surveillance system. Holzindustrie Maresch was looking for a video surveillance system that would enable efficient monitoring of machines and processes and offer excellent value for money. Read more Trading partners We are authorized trading partners of the following companies: TKH SECURITY DISTRIBUTOR Call handling, access control and audio/video recording AXIS GOLD PARTNER AXIS TECHNOLOGY INTEGRATION PARTNER MILESTONE GOLD PARTNER QOGNIFY (SEETEC) GOLD PARTNER