The World Cup brings people from different countries, cultures and languages together. In business, communication across language barriers is just as important, but the stakes are often much higher. Every instruction, every detail and every word must be understood clearly.
Commend’s AI-powered communication services support organisations in making conversations smoother, faster and more accessible. Ivy Live Translation helps overcome language barriers in real time, for example when truck drivers and counter staff do not speak the same language. With Live Captioning, spoken conversations can also be displayed as text, improving accessibility and usability.
Ivy Virtual Assistant takes over routine conversations and helps reduce the workload of staff. It answers common questions, handles simple requests and only forwards calls that require human assistance. In parking environments, Ivy can ask for a licence plate number, check it against the operator’s database and automatically grant or deny access. The service now also supports Polish, bringing the total number of available languages to ten.
The Ivy Dashboard adds transparency by presenting conversation quality and key performance indicators at a glance and documenting call history. This allows organisations to identify trends, improve service quality and make informed decisions based on real communication data.
